I went here today to return a pair of shoes I bought online. The process was super quick. They just needed the receipt or an order number. I really wanted a pair of boots since it's Fall, so I shopped around afterward. They had a decent selection of ankle booties and regular boots. As I walked around, one of the associates asked if I was doing okay and to let her know if I had any questions or need any help. She checked on me again as I walked back around later. I really appreciated that. There were a lot of shoes in the clearance section, but nothing that piqued my interest. I did end up finding a cute pair of ankle booties that fit pretty comfortably. The cashier raved about the Baretraps brand, and said they're very comfortable and that I am going to love them. Reviews like that really help, especially with boots. This location had great customer service, and I would definitely shop here again! read more

I came in looking for running shoes and tried on a few pairs. I picked one that fit me well and was on sale. At checkout, the staff signed me up for their rewards to get an extra 15% off. It was great value for the shoes and good service. read more

See all

I came to pick up my boots before close which was 8. And the lady working was extremely rude and kicking everyone out and locked the doors up way before 8. Everyone walking out told us to not even try, the mean lady working won't give anyone a chance to finish up their shopping read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Chandler, Arizona

Great selection of shoes, however the customer service is non-existent. Not one employee acknowledged me, though there were more staff on the floor than customers. Instead they were gathered together, watching something on one of their phones. I had a question and approached them and said "I am sorry to bother you" and was immediately made to feel like my interrupting them was indeed a bother.My first (and last) time here. There is definitely a need for customer service training. read more

Shaunie - elderly lady with short blonde hair and glasses is really rude. She was not pleasant at all. I thought it would be a great idea to check out this dsw as it is bigger than the one at tempe marketplace. Big mistake. Tried using my $10 birthday rewards and Shaunie said it was already used. I asked if her I could use the rewards in my account then as there's some there and she said no it's been used. I was like in my account? Then she rolled her eyes and looked my account up and used my rewards. No apologies. Not pleasant at all. I would avoid this dsw and I would avoid her. read more

While prices are great here for a ton of different brands the service needs some major work. We were yet again completely ignored by multiple workers numerous times and were in the store for nearly 45 minutes looking for four different pairs of shoes . Once in line they had one salesperson at the counter. After about five minutes someone else finally came up. I'm glad I knew what I wanted because it didn't feel like anyone wanted to help today. It's clear here the service part of this location still sucks. read more

Love the shoe selection at DSW! Prices are reasonable in the variety is exceptional. Just got these adorable shoes or an up com read more

DSW Designer Shoe Warehouse - Dressy shoes for cruise! - Shoe Stores Near Me - Chandler, Arizona

I placed an order online for in-store pickup. Since my sandals could not be located, I crossed paths with the Manager, Mike. We journeyed together to find the missing sandals & he ended up getting me another pair. Unfortunately, the look was better than the comfort, so he canceled the order for me. I didn't leave empty-handed though, as Mike led me to the sale racks & I found myself a great pair of wedges that I've been wearing just about every day since. You can never go wrong with prices & sales...my order for $250 came down to $60 after applying all of my promos/ rewards. The rewards program is quick to earn & redeem. Mike leads a great team of employees dishing out positive & friendly customer service. read more

DSW Designer Shoe Warehouse - 9.15.2022. - Shoe Stores Near Me - Chandler, Arizona

I was excited to find a pair of Nina dress shoes and a new purse for myself! I was not happy when charged $59 for my "Sak" bag when the price tag had $49 on the tag. In fact, I recall seeing all these style bags (red and black) had all the same price of $49 attached. This is why I asked "Jess" my cashier directly what the price was and why she rang up $59. She said "$59 dollars." After stepping away from the counter I pulled out my shoes and new bag to double check. I waited in line again and showed "Jess" my findings and she called a person with the manager key over to do a refund. I did not receive an apology or a smile. This is a shame. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Chandler, Arizona

I have shopped at this store, since it opened. On the last 2 occasions, the customer service (checking out and paying) was below what I consider acceptable. The elderly lady with short blond hair and glasses was unable, or unwilling to answer questions about reward points or coupons and she provided incorrect info about birthday coupons. She talked over my husband and I, rather than listening to our questions. I spent $118 on running shoes and I was rushed and sort of belittled when checking out. WTH is up with that? And no, I don't care if she's worked there for 14 years. It was a very unpleasant experience! read more

What a delightful way to spend an hour or two! I've come to love this place. Although, it is harder for me to find my size since I also go by the name "Bigfoot". I can wander down these aisles for days in a shoe state of mind. I especially like checking out the clearance section. But, be forewarned, sometimes the "clearance" price isn't any cheaper than the normal price on a similar shoe. However,I put that pair of shoes on, and for a brief moment in time, I'm the world's most famous runway model walking towards that mirror. It's not uncommon to see me pondering whether I really need another pair of black shoes....but, they're so cute and they're only $30 bucks! And designer label! The only part I don't like is having to do the percentages in my head, but that's only because I'm terrible at math. Otherwise, I love the store! If you spend the time you can really score some good deals here and once you find out the sizing for the different brands....check this out, you can go online periodically and check their clearance section. I've done this and gotten brand new shoes, never touched anybody else's tootsies, at a SMOKIN' price. If you have the means, I highly recommend it. read more

See all

Love this store. I found 5 pairs of shoes here in one trip. It's so hard for me to find shoes I like in my size that fit right So this is amazing for me. They have a great selection. Great prices. Coupons. Deals. Specials. I love it. And this one is really convenient right off the freeway. read more

I love this DSW store. Their supply of shoes is huge. Prices are great and staff is usually there to help. We made a quick trip looking for a pair of shoes for a guy. I always check out the clearance section first. In the past I've found amazing buys there. This time no such luck but we also found about 5 pairs that were great. Making a decision is the hard part. Variety of shoes is good and prices less that major stores. We love this place. read more

Decent selection but poorly managed. Manager came to register to help with return then went back to walking around despite the line.

Warehouse is the perfect noun for this place as I feel like the ceiling height is 100 feet in the air. They have a lot of shoes, I meant a lot. I'm not necessarily convinced that the prices are anything to write home about; however, it is convenient. I would venture to say they have most styles that you could want and typically in the size you need. Boots (dress, hiking, and work), sneakers, slip-ons, sandals, dress shoes, heels, flats, pumps, wedges, and the list goes on. They also have accessories like socks, belts, and leather goods. read more

DSW Designer Shoe Warehouse - Ice - Shoe Stores Near Me - Chandler, Arizona

Update your store hours y'all don't close at 9 on weekdays. I drove all the way here to find out you actually close at 6.

They do not have carts, large totes to load purchases in or even shopping bags to use for your purchases, due to flash mob theft. Plan on buying one one pair of shoes or you will have to carry around a stack of shoe boxes for your buying haul. Dsw corporate; you are losing customer sales by punishing your customers, instead of hiring an armed security guard for the front door. Im not shopping here again. read more

I noticed that the shoes available for purchase varies slightly for each DSW location. The availability of sizes can also be limited, which makes it difficult to test out a half size larger or smaller to figure out the best fit for your feet. There are a lot of shoes in the clearance section with different colored labels to indicate additional discounts. It might be helpful to check the men's section of shoes as well since there are some unisex styles. The men's section is only a couple of rows, compared to the women's section, which takes up the rest of the store. If you want to see additional options, they are available on the DSW website, but the downside is that it could be a hit or miss as far as picking out your size. Even then, you could probably exchange it for another size if you find it doesn't fit very well. I would recommend signing up for their rewards program because once in a while, they'll send coupons or notify you of discounts. The downside is that they send a lot of emails, and most I'm not interested in. read more

Overall good selection of regular everyday shoes.  The store layout is pretty straight forward in that it is divided by men's and women's shoes and further sub-divided from there.  There were some shoes I saw as a special in front that I had a tough time finding, but one of the gals who works there jumped right in to point me to the right place. This is not for everyone.  One of my friends was looking for Asics running shoes which they did not have much of a selection.  For me who is good with anything, it had everything that I needed at a price that is most likely cheaper than you can find online.  Plus, you can try the on in-store and walk around so a one up for retail. read more

There are a lot - and I mean a lot - of shoe options in this store! Unfortunately there are limited sizes on those many options although if you find a shoe you like and they don't have your size, they'll order it for you. Assuming you aren't wanting the shoes immediately it's not a bad deal. I find the employees here to generally be friendly and accommodating. The store is well organized and well maintained with nice large aisle ways and plenty of small benches to facilitate trying on shoes. Nicely done, DSW! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Chandler, Arizona

See all

I love DSW! This was my second visit to this location. The employees at this location are all very nice. The manager helped us out with validating expired points to get our $10 reward last time we were here. This time the front cashier was funny! They have a huge selection of ladies boots for the season, I found two pair! Plus, I used a coupon that I got yesterday for $40 off my $200 purchase. Sweet!! read more

See all

I like DSW. I like to find the bargains in the back. The only thing that is bad is that when you check out they want a lot of information. They could probably get by with just a zip code. read more

Today I was in DSW, Chandler. I returned a pair of boots. I didn't even take them out of the bag when I got home. The clerk was so incredibly rude. Not a hi, how are you, drop dead. She scrutinized those boots like I was on Americas most wanted list. After the transaction was complete I wanted to buy another pair. I asked a floor clerk where the Birkenstocks were. She threw up her arm over there. Where I asked, over there by the mirror. I know staff is hard to find and hire, but come on if rudeness is the only criteria then DSW you have found your team. I came home and found the shoes on Amazon. I want to give my business to local businesses but why!!! read more

Badly managed and has rude staff. There were only 2 cashiers on a busy Friday afternoon. I waited at least 15 minutes to get to a register. The staff talk loudly and rudely as if you're stupid. If they hate their jobs so much they should quit. Does corporate even care ? Does anyone care anymore ? A woman stocking shelves reacted as if I was stupid for asking where the bathroom was. And an elderly lady named Shauny or Shauna was rude to me at the register. She made a scene just explaining why the info on their website promises availability but timing can't be counted on ! Yes you can locate shoes on their website and their stupid site says they can be available "in two hours" at the store you're in - but it's not true. They need to get to get their act together. You can't count on what their websites say about various stores/availability according to Shauny. AND you'll get a rude, nagging cashier like Shauny who makes YOU sound like you're ruining her day for asking. Her tone of voice and the loudness made it embarrassing. She spoke to me like I was 5 years old and "in trouble" plus like I was dumb for assuming I could believe what the DSW sites tell you ! Without customers no one at DSW would have a job. The "us verses them" attitude is disgusting. Hire more cashiers and train your employees to respect customers. read more

Went to this dsw today. I went in found some great shoes at a great price! Went to check out and the cashier I believe her name was Jaclyn was so sweet and gave me my bday gift discount. She was very nice. Every time I've been here someone is always willing to help. read more

Don't say your store opens at 9 when it actually opens at 10. It's not that difficult to keep a Yelp page updated.

I used $5 of gas only to waste my time in a men's shoe section so disorganized that I stopped bothering with it before I was finished with everything I came to buy. Zappo's for me from now on. Free returns and no snotty managers. read more

They have a lot of things in this oversized warehouse from shoes to clothing. What don't they have? Kids' shoes! This location is steps away from Target and Costco and across the street from the Chandler Fashion Center. Now that Stride Rite has pulled out of the mall, I am having a difficult time finding quality shoes for my kiddo. DSW - I have a hint for you... There is a lot of empty space inside. Why not fill that space with kids' shoes? read more

As a woman of color who grew up in the south, it is hard not to jump to racism BUT early today around 11am, my husband and I went to this DSW location to find him a pair of loafers. I had went to DSW back east all the time, love the store. However, this one star for customer service goes to the 22ish old, size 18, dyed blonde long haired young woman that followed me down every aisle 5 secs after we walked in the store. She did that thing where you "fix merchandise" and stare out the corner of your eye (I know, I worked retail all through college then 3 years after) but she was doing it 3 feet away from me. Obviously, she is not very good at following potential shoplifters. I asked my husband and he watched her follow us down every aisle. HE even started to feel uncomfortable for me (he is white). I do not know why I was targeted. I was the only non white person in the store but I think I look harmless- not a shoplifter. Race aside, you shouldn't be creepin hard on a customer and making them feel uncomfortable because what if, like me, they have no intention of stealing. read more

You have to get lucky at DSW when it comes to finding cute shoes in your size. I have been here many times and found nothing and then stop by one time and find more than I can carry. When I first walk in, I always go to the back to the sales racks. You can find shoes at an even deeper discount than in the regular part of the store and you can find some darn good deals. After that I troll the regular aisles. Hint having gone through a wedding in recent history...check out DSW first and frequently. Their wedding shoe selection can be very good and much better priced in comparison to wedding shops. No one's going to see them anyway! read more

I have a DSW problem...In the last 6 weeks I've bought 6 pairs of shoes, all from DSW. I'm one trip away from a shoeaholics anonymous meeting. The Chandler DSW is big...Great selection, and the prices are great. Specifically, the clearance section is awe inspiring. A lot of the shoes I've bought have been off the clearance rack, with deep discounts (40-60%). The staff is friendly and helpful, and they're willing to go the extra mile if need be. I really loved a certain color scheme in some Nike runners that they didn't have, so they called around to all their other stores, found one, had it put on hold and it was waiting for me when I got there. That's service that's not typically associated with a store featuring the word "Warehouse" in their name. They carry popular brands (Nike, Puma, Cole Haan, Creative Recreation, Penguin), as well as some random brands that you won't find everywhere. I got a great pair of grey suede slip ons from a label I've never heard of, but they're awesome and comfortable. It's all you can ask for. I recommend going, but you better just start writing a DSW line into your monthly budget. Go once and you'll be back. read more

Update your hours in Yelp! Nothing more frustrating than coming to a store and finding out the hours you show on Yelp are wrong! I could have gone somewhere else that was open had I known. read more

Great shoes and helpful staff! Store is neat and organized and makes shoe shopping easy! The range of prices is also great. I bought two pair of ankle strap shoes that I love! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Chandler, Arizona

Super HUGE shoe warehouse-no lie! Prices are decent, great selection to choose from, no pesky salespeople hovering over you, yet they're available when you need them. Got in and out in 10 minutes (I HATE shoe shopping!!) and got on with my life! The only reason I dropped them one star is because at the register, they hound you for your name, address, AND phone number. Ugh. I like you guys, but not THAT much! read more

Shoes! Omg...shoes.... Love this place. The staff here has always been nice, and helpful. Great selection of designers, decent prices (especially on sale items), and something for everyone for every occasion. read more

Yeah, I'm a girl. I frickin' love shoes. I just hate seriously shopping for shoes. If I'm browsing, then it's no problem, but when on a mission, it's a pain in the feet. I stopped by this DSW before Christmas to look at the new Sketchers Shape-Ups and found a huge selection. Using my phone (and the awesome bar code scanner apps) I easily ensured they had the best price. So 2 (that's right, count 'em TWO) parse of shoes later, I walked out a VERY happy camper. Sadly, I bought a somewhat defective pair, just a little loose bit on the sole, but for the amount I paid, I want a new pair. Here's where DSW really started to shine. I went in tonight, and showed the staff, they had NO problem. Sadly, they didn't have the size I needed in the color I wanted, but the employee who was helping me called their other stores, and then gave me advice on how to get the shoes replaced. She even told me how I could get free shipping if I ordered the replacements online. Other retailers could really take notice, DSW just earned all my shoe budget for a long time to come! read more

I wish I could put an exclamation point after my five stars. I cannot leave this store without buying at least one pair of shoes. They have something for everyone...every style, size, and price range. You must go check out the clearance rack in the back because you can snag a fabulous deal on typically pricey, designer shoes. They also have a variety of super cute purses, of all colors and sizes. I joined the DSW rewards program and receive coupons and deals frequently throughout the year. Great store! read more

For those of the shoe-addicted variety, DSW is your heaven. Almost any type of shoe you want can be found. Black patent leather flats? No problem. Formal strappy wedding shoes? Also no problem since I got mine from a DSW! I love their clearance section. You can pick up some really good deals for shoes that are still very fashionable. I got 40% off of some black leather riding boots today in the clearance section even though they were selling the exact same model and color for their regular price in the boots area of the store. Service is exceptional at this store, from the cashier at the counter to the manager on duty. All in all, a good place to feed your shoe addiction. read more

I really love this store and it is both a curse and a blessing that it is so far from me, or else I'd be there every weekend. I am a woman cursed with large feet, so it's difficult finding comfortable and stylish shoes in my size. When I walk in I go straight to the clearance section because I always find something for a great price. They have every style of shoe you could possibly look for and they have a nice selection of purses and wallets. read more

Amber and Donovan were great to work with. We appreciated the patience and very helpful tips!