We were just "window" shopping, and exploring the historic downtown Chandler location, Carissa and…read moreher staff were so friendly, we struck up a great conversation and browsed the store, were enticed by some sale prices and each of us gravitated to what caught our attention, I found a wonderful pair of sandals, my friend got a great hat, but mostly it was the friendly and comforting conversation that gave us the "Thrill" as well.

Carissa and her staff are very friendly and helpful! They are very versed on the many different…read morebrands and styles of shoes that they carry. Great place to shop

I came in looking for running shoes and tried on a few pairs. I picked one that fit me well and was…read moreon sale. At checkout, the staff signed me up for their rewards to get an extra 15% off. It was great value for the shoes and good service.

I came to pick up my boots before close which was 8. And the lady working was extremely rude and…read morekicking everyone out and locked the doors up way before 8. Everyone walking out told us to not even try, the mean lady working won't give anyone a chance to finish up their shopping

My girlfriend purchased a shoe online and once we arrived in the store the shoe was not fitting…read moreright. While figuring this out, Devin was really helpful in finding the insoles that helped with this. Devin was very polite and provided great service. I would highly recommend coming to this famous footwear, especially if Devin is there!

The whole place is covered in mold and water damage. The bathroom was DISGUSTING and ceiling tiles…read morewere on the floor. This is truly the dumpiest Famous Footwear I've ever been to. Never again.

The Shoe Mill has a nice collection of quality sandals and shoes. There are men's and women's…read moreselections to choose from. There is currently a sale to take advantage of. Most shoes are in European sizes. Staff can help you find the correct sizing for you. Street and lot parking.

I love this store and hope it stays around for at least as long as it's already been around. It's…read morea great place to go if I'm going on vacation and need comfortable walking shoes or if I need a new pair of shoes for work. They always provide amazing customer service and are willing to bring you out styles that fit your taste and budget. This place is a great independent Tempe mainstay.

I do not like this location. Its the second time ive been here since I moved here and both have…read morebeen underwhelming in service. Wish I had noted the last associate's name. But Im here to complain about the service, or lack thereof, tonight. Marissa was the cashier. No friendly greeting, smile, nothing. When it came time to pay I wanted to use my rewards. Which at that time I had the shocking discovery my rewards account had been compromised. I had recently had some fishy email activity so immediately this lined up with that. She could tell I was bothered and worried about finding out my account has been compromised. She did not offer to call customer service to see if theres anything they can find about how/when it was hacked or what not. Zero effort given to help me. And zero pleasantries on her part at all. She asked me the same question 5 times. I told her repeatedly I never had the dsw app downloaded so I could not give her my shoe lover reward number or whatever. All I know was my account was linked to my email and phone number which apparently the hackers have changed. Left a bad taste about this location. No empathy. No problem solving skills. No friendly free smiles. Just basic retail workers that have no common sense on how to troubleshoot or provide service. They only know how to click a few buttons, rinse, repeat. I did not expect her to solve anything bur just her lack of initiative to call customer service or act like she cared.

This is your typical DSW. It's a large store with a lot of merchandise. The store is well…read moreorganized, clean, and well maintained. They always have a significant clearance section at the back of the store and you can find good deals there. Prices are clearly marked throughout the store and the employees we've encountered have been friendly. No complaints.

Thank you Brooke for your outstanding customer service today! Your courtesy and your professional…read moreattitude are greatly appreciated when you helped resolve a minor issue. I can't say that I shop there frequently, but when I stop by I always manage to find great quality items at a very reasonable price. I will definitely check in more often in order to find great deals for the summer!

Service was friendly. We can to look mostly at shoes. The shoe clearance selection is a bit small,…read morebut that is okay. Prices for clearance shoes is still a bit pricey. The clothing and shoes sections were well organized. The bathrooms were clean as well. Overall a good Nordstrom Rack. Hit or miss on the deals but that's okay. It's all about the hunt, right? Will definitely come back to this location.

When I pulled into the parking lot, I was a bit intimidated. It is in a shopping center that caters…read moreto people with active lifestyles. I just wanted shoes that fit. I drove down from Vegas wearing brand new shoes that did not fit, even though they were sized higher than what I normally wear. My toe pain overtook my apprehension and I dragged my formally slender body inside. Monika came up to me and helped put my mind at ease. She spent time checking out what was wrong with my current shoes then took me over to scan my feet. Turns out my left foot is longer than my right. She started pulling out boxes of shoes to find the right fit for me, then we went through what colors I liked. What shoe companies I liked. I came in looking for a pair of shoes that would actually fit me properly...I ended up buying two pairs. One pair was not her store, so we arranged for the shoes to be shipped to my home. I was so relieved, I went back the next day, on our way out of town and bought another pair that I really wanted and my wife came in and bought herself a pair and sliders. Service was great. Friendly staff that love what they do. Prices were very reasonable, even considering shipping. Just go. Go now. You will not be disappointed.

I knew about this store for awhile but didn't get to check it out until today…read more I accidentally flushed my shoe laces to a pair of my running shoes down the drain today and needed to find replacement shoelaces. Who knew that finding shoelaces would be so difficult? I guess I should have just gone online to buy them! I first went to REI and then Road Runners and they both didn't have any in stock, so I then tried this store out and they had a good selection of shoe laces, but also many other items too besides running shoes. I liked some of their apparel and checked out some of the hydration packs they have in stock. Three or 4 staff members helped me out and everyone was so nice and really attentive. One guy even tried looking up a hose I needed for my Osprey 3L hydration pack, but they didnt have any in stock or online. But, I did find a pair of shoe laces and I will definitely be back again for my running needs!

Received a pair of sneakers for Christmas with a gift receipt I want to go to return them. They…read morewere never worn. They're still in the box because there is 7 1/2 and I wear an eight I went to the store to return them for a bigger size and I was told I can't final sale. It's got a yellow sticker on the box. I said it doesn't matter that I have a gift receipt and you've got about 25 pairs out there. I just need a bigger size they said no I said well I don't know what I'm gonna do with these sneakers. He goes well. I don't know what to tell you if you're not gonna exchange them, so I called corporate still waiting for an answer of when I can get my sneakers. This is ridiculous.

I saw this place when I was driving by and decided to go in. They sell shoes, what more can I say…read more There's some decently priced one's. They were able to order a shoe I wanted but they didn't have my size for in store. Side note: The parking spaces seem a little tight but other than that this place is okay

DSW is located in the Tempe Marketplace. This is the place for men's, women's and kid's shoes…read more Don't forget they carry socks, purses and flip flops. Bright and cherry inside. Staff are very helpful. Shared parking lot and WiFi in the store.

The staff are always so nice and the selection of items is always on point! I like how easy it is…read moreto do exchanges and returns. I always seem to find something in here when I am doing a return! They have an amazing selection of discount and full price items and their rewards program is worth signing up for due to all their perks! Again the staff are always so kind and understanding! This is my go to spot for shoes!!

Terrible, Horrible. My son purchased a shirt from this store, the shirt he purchased was a $2 shirt…read morepriced at $180 dollars. The next morning we were almost the first people in the store to get a refund. Mind you on the receipt it says nothing about all sales final and no refunds, at the counter there is a sign "no refunds". Beware of this mockery of a business selling very very cheaply made items for millionaire prices, to even have a shirt that costs $180 in the establishment is ridiculous. The Arrowhead location

Known for selling FAKES! Scamming people on whatnot…read moreOverpricing all there shoes by at least 20% All there content just for clout... they dnt care to help anyone in the hobby UNLESS ur another influencer! Do not shop here!!!