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Nordstrom Rack

3.1 (89 reviews)
Closed 10:00 am - 9:00 pm
Updated 1 month ago

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This location definitely lacks decent customer service. Employees are not very helpful or even greet you (except for a cashier name kim. I think thats her name. Very lovely). Aside from the awnry employees, the bathrooms seriously need some tending to. A place that sells designer items with a gas station bathroom like this?! HORRIBLE. And its not the first time I've been in this bathroom and see it like this. Do better nordstrom!

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2 months ago

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Nordstrom Inc

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1 year ago

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1 month ago

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9 months ago

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1 year ago

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4 years ago

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3 years ago

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1 year ago

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4 years ago

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7 years ago

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3 years ago

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5 years ago

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5 years ago

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9 years ago

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6 years ago

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8 years ago

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7 years ago

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6 years ago

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10 years ago

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15 years ago

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8 years ago

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11 years ago

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4 years ago

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5 years ago

Worth business I've ever been to! Employees are very very rude and have no respect for anyone.

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6 years ago

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4 years ago

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11 years ago

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8 years ago

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8 years ago

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8 years ago

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9 years ago

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14 years ago

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5 years ago

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10 years ago

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13 years ago

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18 years ago

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16 years ago

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14 years ago

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6 years ago

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18 years ago

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Page 1 of 3

Ask the Community - Nordstrom Rack

Review Highlights - Nordstrom Rack

The Rack is a hit or miss kind of place.

Mentioned in 2 reviews

Read more highlights

DSW Designer Shoe Warehouse

DSW Designer Shoe Warehouse

3.5
(45 reviews)
8.4 mi
$$

I do not like this location. Its the second time ive been here since I moved here and both have…read morebeen underwhelming in service. Wish I had noted the last associate's name. But Im here to complain about the service, or lack thereof, tonight. Marissa was the cashier. No friendly greeting, smile, nothing. When it came time to pay I wanted to use my rewards. Which at that time I had the shocking discovery my rewards account had been compromised. I had recently had some fishy email activity so immediately this lined up with that. She could tell I was bothered and worried about finding out my account has been compromised. She did not offer to call customer service to see if theres anything they can find about how/when it was hacked or what not. Zero effort given to help me. And zero pleasantries on her part at all. She asked me the same question 5 times. I told her repeatedly I never had the dsw app downloaded so I could not give her my shoe lover reward number or whatever. All I know was my account was linked to my email and phone number which apparently the hackers have changed. Left a bad taste about this location. No empathy. No problem solving skills. No friendly free smiles. Just basic retail workers that have no common sense on how to troubleshoot or provide service. They only know how to click a few buttons, rinse, repeat. I did not expect her to solve anything bur just her lack of initiative to call customer service or act like she cared.

This is your typical DSW. It's a large store with a lot of merchandise. The store is well…read moreorganized, clean, and well maintained. They always have a significant clearance section at the back of the store and you can find good deals there. Prices are clearly marked throughout the store and the employees we've encountered have been friendly. No complaints.

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DSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse

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WSS

WSS

2.1
(9 reviews)
5.6 mi

Have mixed feelings about this store. We stopped in here as there was a huge sign marketing the…read moresale of shoe brands my children wear (Vans/Nike). As we entered the store there were five salespeople at the front counter. Mentioned this was our first time in here and we were told if we needed help to let them know. As we wandered around I found some Vans that had cherry blossoms on them. My daughter spent three years in Japan so I thought she would like them. The prices were marked at 2 pairs for $99. I sent her a message and she said she would love a pair of white ones two. Score for me as I like to get my Christmas shopping done by August. I found her size and didn't even need assistance as they were all located below the displayed shoe. Went to check out and was told that that particular shoe was not part of the sale. I was not told that until the cashier had rung it up and my husband had paid for it. I was not paying attention as I was still texting my daughter. When I questioned the total that was when I was told it wasn't part of the sale. So, will I return....No! I will go when my daughter visits but I will not personally spend money there again. I'm big on customer service and having everyone congregated at the front instead of being on the floor was a turnoff. Also, I DO NOT like when things are not marked correctly. As the pictures show it appears that all of the shoes are on sale.

Received a pair of sneakers for Christmas with a gift receipt I want to go to return them. They…read morewere never worn. They're still in the box because there is 7 1/2 and I wear an eight I went to the store to return them for a bigger size and I was told I can't final sale. It's got a yellow sticker on the box. I said it doesn't matter that I have a gift receipt and you've got about 25 pairs out there. I just need a bigger size they said no I said well I don't know what I'm gonna do with these sneakers. He goes well. I don't know what to tell you if you're not gonna exchange them, so I called corporate still waiting for an answer of when I can get my sneakers. This is ridiculous.

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WSS
WSS
WSS

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Nordstrom Rack - deptstores - Updated July 2026

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