I do not like this location. Its the second time ive been here since I moved here and both have been underwhelming in service. Wish I had noted the last associate's name. But Im here to complain about the service, or lack thereof, tonight. Marissa was the cashier. No friendly greeting, smile, nothing. When it came time to pay I wanted to use my rewards. Which at that time I had the shocking discovery my rewards account had been compromised. I had recently had some fishy email activity so immediately this lined up with that. She could tell I was bothered and worried about finding out my account has been compromised. She did not offer to call customer service to see if theres anything they can find about how/when it was hacked or what not. Zero effort given to help me. And zero pleasantries on her part at all. She asked me the same question 5 times. I told her repeatedly I never had the dsw app downloaded so I could not give her my shoe lover reward number or whatever. All I know was my account was linked to my email and phone number which apparently the hackers have changed. Left a bad taste about this location. No empathy. No problem solving skills. No friendly free smiles. Just basic retail workers that have no common sense on how to troubleshoot or provide service. They only know how to click a few buttons, rinse, repeat. I did not expect her to solve anything bur just her lack of initiative to call customer service or act like she cared. read more

This is your typical DSW. It's a large store with a lot of merchandise. The store is well organized, clean, and well maintained. They always have a significant clearance section at the back of the store and you can find good deals there. Prices are clearly marked throughout the store and the employees we've encountered have been friendly. No complaints. read more

We made a 20 min trip over to DSW today to find the store was already closed at 6:45 even though it said the store would be open until 7pm. The workers were still inside when I called them. They said that they decided to close two minutes early, which was a lie. We've been standing outside for at least 10 minutes. All the store was already closed, and the worker refused to open the doors, even though the store hours are still during operation hours. read more

Hightailed it back to the clearance section as I love to do. Found the most adorable designer pair of shoes which I had to have. Who can pass up cute shoes for a mere few dollars? Not me! Our cashier, Lily, was super friendly and helpful. She deserves a raise! This is a nice store; clean and inviting. read more

See all

Brought in a pair of boots and purse to repair. Has now been over 6 weeks with no updates. Do not trust the shoe/purse repair. Afraid they are lost. Would give negative stars if an option read more

Tonight I made a bit of a drive to go to DSW to pick up shoes before an event for tomorrow I made it there at 6:50 PM and they close at 7 PM but the worker was clearly still inside saw me and still didn't open the doors and continued to go back on his phone. read more

Went to looking for shoes for my heal spur that was bothering me. Rita was extremely helpful and patient finding me the best shoes for my foot. I was really happy and satisfied with the Brooks ghost16 shoes. Thanks Rita! read more

We went in with a 15% coupon code and the cashier said it was only good online. I left upset because it didn't specify that anywhere on the text message I had received with the code, but I was even more upset when we got home and clicked on the link to look at the details where it said that it was valid online or in the store. It would be great if the employees understood their own coupons. read more

I went to make a return. I was there at 7:55p and the doors were locked. I had a bit of a drive but tried to make it before 8p and I did so I am very disappointed that they closed early. read more

This was the first time I visited this DSW. I'm happy that I am so close to this store. I purchased a pair of boots online that were too wide. I had no problem returning them with my receipt and getting credit back on my credit card. This is a large store. They have all kinds of sneakers, boots, sandals, pumps and also socks, handbags and accessories. I tried on a few pair of boots and an employee asked if I needed help which was nice. DSW has some amazing sales and it is beneficial to sign up for their rewards program. I'll definitely be back. read more

I'm a huge fan of shoes & turn to DSW to find a pair due to the variety! They carry women's shoes including pumps, heels, sandals, flats, boots, & athletic shoes as well as men's sandals, boat shoes, athletic shoes, and so on. If the shoe isn't available in the size you're looking for at the store, they're usually good about offering to help find it at one of their nearby locations for pick-up or online for delivery straight to your home. The only reason for 4 stars and not 5 stars for this location is because they don't seem to offer as large of a variety as some of their other locations. And unfortunately, they seem to not have multiple sizes available in some of the shoes. They do still offer handbags, jewelry, and other accessories though, in addition to the shoes! With every purchase you accumulate points towards rewards certificates. Additionally, if you're part of the rewards program they occasionally send out coupons and special offers. Overall, I'd say it's definitely worth a stop in to DSW to see all they have to offer! read more

Lots of choices but limited sizes when we visited, great variety and helpful staff. I guess the choices become more available as the months progress. Great place to get ideas and the prices were great! read more

I really enjoy DSW and lately is seems to be the only place I shop for shoes. I can get shoes for the whole family here which is another draw- although they don't carry childrens shoes. One thing that I don't think people realize is that they carry a decent selection of handbags and a huge selection of socks. It is never so busy that I cant get help when needed and checkout is usually pretty quick as well. My favorite thing about dsw is that if they don't have your size, they free ship to your home and purchases typically arrive fast-my last purchase arrived in two days! Customer service is great and if you have a return - no problem. This place has a huge selection and decent prices. read more

See all

I've been a loyal DWS shopper for years and this location has the best employees. They are always super helpful and enjoyable to interact with. They help you find what you're looking for and get a good deal. read more

I think deep down I am a male shoe whore. I don't have a lot like some people, but I genuinely love shoe shopping. I love looking for those deals. DSW has all sorts of shoes for men - oxfords, loafers, boots, athletic, sandals, and safety shoes. For women, there are even more (in fact, the store is about a 30/70 split between men and women items). I've compared the prices with Amazon and Zappose (which used to always have the lowest prices) and it seems to me that DSW always had the lowest price after taxes/shipping/etc. If you are like me - male or female - I suggest signing up for their reward program. Look for their 2x point coupons as well. Don't be afraid to peruse the clearance racks. read more

I went to DSW in search of a pair of shoes I wanted to repurchase and although they didn't have them in stock, Doris helped me locate a pair . I couldn't remember the exact style I had purchased before and she helped me search thru my account to ensure I was reordering the right pair . She was patient and thorough and my feet thank her!!! The other employees here and at Tempe Marketplace were pleasant but Doris was exceptional and made the experience top notch!!! Thanks for the customer service that seems to be so rare these days!! read more

I love DSW. I never knew this business existed until a few months ago when we stopped in while waiting for our table to be ready for dinner across the street. This place is HUGE! Great selection of men's and women's shoes. They have many different styles and collections of footwear. Their dress shoes selection was awesome and they actually carry size 14 in some shoes which fit my long duck feet. I have to keep the wifey away from this store. We don't need any more shoes in the closet!! read more

I always loved shopping here. Great deals and a wide variety of selection. Unfortunately, my experience last Friday, 5/10/19 wass not pleasant with manager Page and other associate Taylor. Towards the end of my transaction, both employees were rude. I've always shopped at DSW and never have encountered this kind of attitude with other employees across different locations. read more

I love DSW! They have a great variety of shoes. The pricing is very reasonable. I always use their coupons they send which is very frequent. My favorite part about dsw is the sale section. The clearance has so many great deals! It's always clean. People are helpful and great prices. read more

I bought a pair of $70 flip flops 2 weeks ago. I went to wear them and threw the box and everything away not thinking about it. After 30 minutes of wearing them, they tore up my toes so badly I had to walk around downtown Phoenix barefoot until I got back into my car. I was in the store today and mentioned it at the register. I showed them my still healing toes. With no receipt and no box, they happily offered to take them back and gave me a full refund. That's what I would call excellent customer service and going above and beyond to make a customer be more than happy to continue to spend money there. If I could give 10 stars, I would. read more

Huge fan because you can find so many styles of shoes all in one place - sandals, flats, pumps, special occasion shoes, and athletic styles. I've shopped here for my myself and my husband for years, and noticed they now have kids' shoes too. Tons of handbags, socks, and accesories as well. I appreciate that it's a no pressure environment and they keep track of my purchases so I can earn rewards. read more

DSW Designer Shoe Warehouse - Great selection of reasonably priced bags. - Shoe Stores Near Me - Gilbert, Arizona

See all

Horrible experience here today, I was trying to buy a new pair of sneakers and redeem a $10 coupon I had in my account, I wasn't too sure how to access it and I asked the lady ringing me up for some guidance, she said " I don't know " not even bothering to help me or look at my phone to help for that matter. I then told her I didn't want to pay full price for the shoes if I could get $10 off, as I stood there trying to figure it out, she just stared at me with no help whatsoever. I felt so embarrassed as the line started to build and led me to walk out of the store in tears. Not sure why she wouldn't have known how to navigate the website let alone a promotion! Also if she didn't know ok, maybe ask for help from another employee ??? Seriously terrible customer service!!! read more

Cute sandals go great with a fresh pedicure. This is one of the shoe places I frequent and sometimes just to go look at the newest styles. Quality shoes and great prices. Go if you have not been. I would recommend you sign up for the rewards program, and you will receive Reward certificates for every 1,500 points earned, which equaled for me to a $10 dollars certificate towards my next purchase. read more

This is a great store with a large range of shoe types for women, men, and children. I'm giving them a 3 star rating because they don't carry 10.5 in women's shoes at the physical store itself. The associate I spoke with stated that they carry up to size 9.5 (for half sizes) in the store however 10.5 sizes can be bought online only. She was very kind and offered to order shoes online for me if I wanted. I declined because I needed to buy shoes that day for a special occasion. read more

Selection is great but can't say the same about the price. Even the clearance items are expensive. Pretty much every pair runs $30 and up. I would never come here just to buy shoes to wear and look cute. I must admit that I did get my sketchers go walk tennis shoes here on sale, and while they were still expensive, it was a bit cheaper than what other stores were asking. But other than that, it would be too hard to afford several pairs of casual shoes here. I went there in winter to check out their selection of tall boots and was amazed that they wanted $80 and up for boots that weren't even real leather and weren't of impressive quality. The name doesn't say much about how long the shoe will last!!! If you have the money, then I'm sure you'll have a hay day in this store, but if you're thrifty like me it's a no go unless you need something special! read more

It seems like this DSW is more stocked with shoe sizes than the one in Chandler. I made an exchange here with no problems. Excellent service and selection! read more

If you like receiving things you paid for AND not being charged for something you didn't receive, don't order from DSWs online ordering system. I called customer service yesterday because I still had no order number and no shipping confirmation but a hold on my account and was told I would not be receiving my shoes due to a ghost order and the hold would drop off. Well the payment went through and they somehow can't find me in the system STILL and I won't be receiving my shoes. I was told I would no longer be receiving any help from their end and to just dispute it with my bank. Frustrated? That's putting it lightly. read more

DSW has amazing, name brand shoes at a fraction of the price of the department stores across the street in San Tan Mall. How can you go wrong?? If you're looking for a specific type of shoe, DSW can be hit-or-miss as their selection changes weekly (or so it seems). I highly recommend giving it a shot though, I've had some great success. :) read more

Great selection. This is the place to find any shoe/boot you're looking for! GREAT prices!!! LOVE DSW!

Came here to shop for some Dr.Martens for work. I pick out the shoes I want and they had a sign that said you need to ask an associate to get you the "right" shoe because only the left pair was in the boxes. No big deal my mom and I go up and ask. They get the shoe and say we have to try them on upfront as they watch. A little weird.... But whatever I moved to the front and tried on the shoes. The associate stood by the front door watching me as I was walking around in the shoes. They never took there eyes off me and even my mom made a comment on how weird it was. I decided to get them and as I'm walking to the front register the associate stops me to take the shoes away to bring them behind the counter and says I need to go wait in line. I honestly thought they were taking them to check me out but in reality they didn't want me to hold the shoes that I was purchasing. I found it very weird that they were that extreme over shoes. read more

I love DSW but this store has horrible customer service. I found a pair of wedges with only one available in my size. Looked at them and could clearly tell they had been worn and returned. The soles have worn out spots and they were dirty all over (probably could be wiped off though so ok not too big of a deal but still) I needed them for a wedding in a few days and found nothing else so I figured I'd ask if they could be discounted. I pointed out the problem to the girl checking me out and she just stood there confused for a min and finally said ok I guess I can get a manager. The manager came over and she is just not pleasant. I didn't get her name but wish I did. She obviously didn't want to help and tried to say it was someone wore them in the store... how would the soles get worn out from just that???.... So she finally says "well, best I can do is 10% off or order another pair but those are going to come from a store so I can't promise they will be clean either" really? So basically buying shoes from the stores you will get dirty shoes?! Wow. So I finished checking out some other shoes and when leaving the manager was at the door - no thanks come again or goodbye or anything. Terrible customer service!!! read more

They don't have wide shoes for women- I have walked through this entire store looking for formal shoes for a wedding and nada nothing. Not a single pair. It's disappointing that such a huge chain doesn't stock those. And good luck trying to find assistance- there didn't seem to be a soul on the floor, on a Sunday afternoon. read more

I use DSW online service and they send me coupon codes based on how much I purchase online and in the store. One of my coupon codes was not working and I lost the deal I had in my shopping cart online. I sent an email and I not only received an apology but they put two coupon codes online for me to use, therefore doubling my discount. Good customer service. read more

TAYLOR T! Oh my goodness Taylor T was such a sweetheart and provided exceptional customer service tonight. It's always great to be treated great as a customer. Thanks Taylor! read more

I can always find what I need here but really wanted to do shoutout to associate named Cole who is super helpful, remembers details about repeat customers which makes you feel so special and always ALWAYS smiling and friendly. He is an above and beyond employee! read more

Are these people trained to be jerks?! I have had to return 2 different pairs of shoes and both times the cashier has responded with "it's our policy not to take returns" but when you make a point of why you are returning they get a manager to do the return. All representatives involved have a chip on their shoulders and act like they don't/can't help you. I have bought easily over 30 pairs of shoes here over the years and would strongly consider never coming back because of the hassle you get when trying to make a return. read more

Corrected a mistake made on an online order with promptness and a good attitude. Thank you for your help and patience with this issue.

I fucking love this place. Seriously! We were out shopping at Macy's and I just could not justify paying 80 bucks for a pair of shoes when I know I can head to DSW and find the same shoes or similar (better even!) for like 40 boodles! YAY! read more

Wow! I was on a mission for the perfect boot and the the pair I saw online seemed to be what I was looking for. They were sold out but the girl that was helping me tried to find something similar. My problem is that I have tree stumps for legs so everything was too tall for me. We ended up ordering the pair I saw online and she did everything for me. She was nice and didn't seem put out. Very helpful!! read more

This is the absolute worst store for customer service. I had my entire family a total of 6 kids looking for shoes, Taylor and her friend that both work at the market place location had no interest to help anyone. I asked her for a measure thing to measure my daughters feet and she points and says it's back there, I go look and find no measure thing so I ask where is it. She very rude says it's back there the chart on the wall. Which the chart says ages and expected size, my reply was I could have googled that she replied ok oh well.. I said wow your rude I won't be buying her shoes her she says ok. So I walk to the back to find my husband who still insists to buy shoes and we come across a foot measure that's papers u put on the ground to measure. Had she just walked us over to show us they do exist instead of very rudely saying we don't have measures it's a chart on the wall, or even nicely explaining that. But instead she very much was rude with her reply they don't have them. Well they do and she should not be in customer service. Taylor needs some classes how to treat customers that are still spending money during covid hard times, my daughter walked by as she was complaining about the customers she had to deal with today. I will never ever come back to this store after today taylor you need an office in the back where you don't talk to customers. If she is in the floor to help customers then maybe that's what she should do instead of chatting with her coworker friend. Not one person in this store came up to us to ask if we need any help are we finding everything ok not one single person. Horrible customer service read more