Went here to get last minute, Christmas presents, and a gentleman by the name Daniel with tattoos…read morewas more than helpful. He went above and beyond to help me and took his time and did not Rashmi even know it was extremely busy. I usually go to different stores to buy my sneakers and basketball gear, but he was so nice and informative that I will be coming here for all my basketball and shoes for now on because of him!!! thank you again so much Daniel I really do appreciate it

Extremely Disappointing Customer Service -- From a Longtime Customer…read moreI have never written a negative review, but after nearly two months of trying unsuccessfully to resolve a relatively simple problem with Champs Sports/Foot Locker, I feel other customers should know about my experience. I purchased a soccer jersey at the Champs Sports store in Scottsdale Fashion Square after an employee retrieved it from a high shelf for me and assured me it was a size Large. Relying on that representation, I purchased it without checking the size myself. When I got home, I discovered it was actually a 2X. I returned to the store two days later and had inadvertently brought the wrong Champs receipt. I was told I could exchange the jersey or return later with the correct receipt for a refund. Because the store is some distance from my home, I decided to exchange it. I selected a pair of Under Armour pants from a rack where the tagged pants were priced at $100. The pair I selected had no price tag, and I was told the price was $110. Even after I produced another pair from the same rack with a $100 tag, the employee insisted the price was $110 and told me I could verify it online. I did exactly that--the Champs website showed the pants at $100. What transformed a frustrating store experience into an unacceptable one was what happened afterward. Beginning July 20, I contacted Foot Locker Customer Care online and subsequently sent written complaints to Foot Locker's corporate headquarters and senior management. I received an automated acknowledgment, but no substantive response. A week later, Foot Locker Customer Care actually sent me a survey asking "how we did on your recent request." I responded to the survey and specifically stated that no one had ever contacted me regarding my complaint. Even that received no response. When Customer Care failed to address my complaint, I escalated the matter further and wrote directly to Ann Freeman, President & CEO of Foot Locker, and George Jenkins, SVP, Store Operations & Customer Experience, after previously sending my complaint to other senior corporate personnel. Despite these repeated efforts to reach someone with the authority to address the problem, no one ever contacted me to resolve it. After nearly two months of trying to obtain assistance, on September 7 I finally gave up and returned to the store simply to resolve the original jersey issue. Despite having paid approximately $40 for the jersey, I was told I would now receive only a $22 refund/store credit. The original problem was not complicated. An employee gave me the wrong size, and I returned to the store only two days later. What is most disappointing is that a straightforward customer-service issue was allowed to drag on for nearly two months despite my repeated written efforts to obtain assistance--including contacting Foot Locker's senior management. I had been a loyal Champs customer. This experience has completely changed my opinion of both Champs Sports and Foot Locker. A company should not insulate it management and make it this difficult for a customer to reach someone with the authority and willingness to resolve a legitimate problem.

I was looking for some new shoes and hoping that DSW might have something. I did see a few items of…read moreinterest, but the fit was not right. Well, it was a good attempt. Shared parking lot and Wi-Fi in the store.

So many shoes to choose from. Lots of sizes for most. Men's, women's and children's. Stores are…read morevery easy to navigate in the designated aisles that are kept very organized and neat. Lots of different gifts as well!! Prices for every budget!! Great customer service and friendly staff!!

The Shoe Mill has a nice collection of quality sandals and shoes. There are men's and women's…read moreselections to choose from. There is currently a sale to take advantage of. Most shoes are in European sizes. Staff can help you find the correct sizing for you. Street and lot parking.

I love this store and hope it stays around for at least as long as it's already been around. It's…read morea great place to go if I'm going on vacation and need comfortable walking shoes or if I need a new pair of shoes for work. They always provide amazing customer service and are willing to bring you out styles that fit your taste and budget. This place is a great independent Tempe mainstay.

I have an extremely high arch and shoes are very difficult to find. I am on my feet all day in the…read morehospital. Jess was amazing and knew exactly which shoes would work for me. I have been to Footlocker, Dick's Sporting Goods, and Runner's Den and Sole Sports is the best!!

Great place for sports shoes. Helpful staff, easy to get too. If they don't have size or color,…read morethey will order from another store. I wouldn't buy anywhere else. Very helpful and knowledgeable staff.

DSW is located in the Tempe Marketplace. This is the place for men's, women's and kid's shoes…read more Don't forget they carry socks, purses and flip flops. Bright and cherry inside. Staff are very helpful. Shared parking lot and WiFi in the store.

The staff are always so nice and the selection of items is always on point! I like how easy it is…read moreto do exchanges and returns. I always seem to find something in here when I am doing a return! They have an amazing selection of discount and full price items and their rewards program is worth signing up for due to all their perks! Again the staff are always so kind and understanding! This is my go to spot for shoes!!

Janessa is such a darling. She went above and beyond to not only help me find the shoes that they…read moredidn't have, but also called head to the store to make sure they held them for me. Great customer service and beautiful Store!

Masks required? I'll find another place to spend my money on shoes. They were very nice about it…read morethough. Offered me a mask but I'm unwilling to support Nike and any company insisting on perpetuating a lie.

I visited TBC2 in Scottsdale and had the opportunity to meet the owner Chrissy. She has such a big…read morebright personality which was refreshing. Although I didn't buy anything I received so much help and attention from the store associate Ruth Anne - she's such a dear! Oh and how can I forget Makayla who also was very helpful in my browsing experience. I recommend shopping here; not only do they have fabulous designer pieces but the price point is reasonable.

While I have not bought anything from here yet, I am always refreshing their instagram stories to…read moresee if there is something I am looking for! The sales staff is super helpful and extremely friendly. I always feel super welcome by them and they're really good at reaching out to you if you're interested in a bag and you can't make it in! Love this place- hoping to find something i'm looking for soon!!

Scottsdale Fashion Square has always held a special place in my heart. I've been coming here since…read moreI was young, and it's been so fun watching the mall evolve throughout the years while continuing to feel like one of Scottsdale's signature destinations. What I love most is the incredible variety. There's an impressive collection of upscale shops and luxury retailers, along with plenty of familiar favorites, boutiques, beauty destinations, and everything in between. Whether I'm browsing the latest designer pieces, treating myself to something special, or simply enjoying a little retail therapy, there's always something that catches my eye. The dining scene is another major highlight. There are so many amazing restaurants and places to grab a bite, making it easy to turn a shopping trip into an entire afternoon or evening out. I love that you can come for a little shopping and end up staying for dinner, drinks, or dessert. The mall itself has that polished Scottsdale atmosphere that makes the experience feel elevated, and there's always a sense of energy and sophistication without it feeling overly formal. It has changed quite a bit since I was younger, but somehow it has maintained the charm that keeps me coming back. If there's one consistent downside, it's the parking. Depending on the day and time, navigating the parking areas can be frustrating, and finding a convenient spot can definitely require some patience. Still, after all these years, Scottsdale Fashion Square remains one of my favorite places to shop, dine, browse, and simply enjoy the Scottsdale experience. It's nostalgic for me, but it continues to offer something new every time I visit.

Scottsdale Fashion Square plaza was the place to be on Labor Day. One of the underground free…read moreparking garages was packed with cars looking for spaces. We got lucky and found a space right away. The escalator going up and down was out of service. The two elevators were operational so all was good. The plaza features many familiar named stores, a Harkins Theater, food court, sit down restaurants, high end designer stores and many boutiques. Stairs and escalators will take you to various floors. Clean restrooms are scattered throughout the plaza. Be ready to shop until you drop. You'll also find valet parking and WiFi in the plaza.

I was visiting from a different state and completely forgot to bring any of my shoes. Manor was my…read more1st & only shop to visit because they open an hour earlier than other stores. Upon arrival the staffs acknowledged me and helped me right away. They have great selections so I ended up buying 2 pairs when I predetermined to purchase just 1 shoe. The whole experience was smooth. I am definitely coming back here if i ever visit Phoenix again. Thank you!

If you like shopping at tasteless, mundane and places that only carry Jordan 1's and blk/wht dunk…read morelows...STOP reading and do not SHOP here. If you like being unique and like to stand out for being different and fresh at the same time. This full service, 1 stop shop of well curated and eclectic assortment of footwear and stylish clothing is for you. You can't beat the service and curated style options that Manor has in store. Every time I go into the shop, my wallet lets out a lil yelp because it knows I'm going to stumble on something that will jump out and grab my attention. The staff members don't miss with their suggestions for style tips and other sights to see when visiting the area. But hey don't take my word for it...TRY IT OUT

Usually has really good deals for kid shoes and clothes. Also good selection of women's shoes tooread more

I always make a stop into Nike stores as I do have to say their shoes are made with geest quality…read moreand fit just snug for my workouts. However, I wasn't able to find anything at this store, nor was there employees around to offer assistance.