Selection great! Inventory is pitiful. Someone please teach the guy working on 2-11-2025 how to chew gum with his mouth closed- disgusting. read more

The shoes have been moved around so I didn't quite know where to go to look for things. Nothing really of interest. Even the mark downs were not a great deal. read more

Famous Footwear - Signage - Shoe Stores Near Me - Tempe, Arizona

I went in a little while ago, and could find what I needed. I was looking for women's 9.5 to 10 and could barely find any! If you are a woman who needs an 11 forget about it, I'm not so sure I saw one, maybe they have them online. I like this location I'll give them that. It's right next to target. There's another store down the way got something there in my size- DSW. I liked famous bc the still carry Nike while they can so I wanted to find so but I may have to move on ;( the staff was good after telling me the deals I really didn't see them to much but with retail that happens so that's to be expected. I may try again another time for the Nike read more

I went in to look for something in specific and as I came in and I wasn't welcome in, nor I was helped, the employees were just talking to themselves . I found the shoes I needed , and once I bought them I checked my receipt and it was a totally different price . So I go back to check . And I get someone to help me . I don't know what kind of store let's someone in charge , who's rude , stands around , and gets bother to do there job . And I told the guy who works there . He simply said if you don't like the price return them back . Lol it's not about the price , it's about helping and do your job instead of just standing around . Yes people get shoes and put them around anywhere , but that's why the employees can avoid this by helping customers out . I just think this situation could've been handle different . read more

Famous Footwear - I wouldn't recommend this location, there have the biggest attitude. They don't respect the prices . No help . - Shoe Stores Near Me - Tempe, Arizona

I think a 1 star is way too High, after scanning and reading other reviews, I ask why does this store have a business license? I had dealt with the Manager (Alex) very knowledgeable BUT a customer can feel when employees are NOT into their employment. I had ordered 2 pairs of shoes 1 came too the my home the other was CANCELLED do to "NO INVENTORY" order was paid for UP FRONT (Debit Card) that's their policy FOR ON LINE ORDERS. Get this!!! For me to get my refund for the pair of shoes, I'm having to wait for a PAPER CHECK IN THE MAIL 4-8 weeks out. The transaction took .45 seconds and it takes 4-8 weeks to get a refund that was put on a debit card?? Or naturally a store credit, WELL!! Famous Footwear don't need a store credit because I'll never shop your STORE or COMPANY AGAIN. Hope you close your doors in this coming 2024 recession and Alex is bussing tables at local soup kitchen after dining there. read more

Awfully store at Tempe marketplace! Unfriendly place! Refuse for return money! Now.... I think about don't wants to come back to the store anymore! Lousy place!! Go cutting his hair!!; read more

Whenever kiddo needs a new pair of shoes, we pop into this Famous Footwear location to buy a pair. He likes this location because of it's close proximity to ASU and he says "Dad, the scenery is better at this mall".....he's 15 and full of hormones. The place is clean and offers a nice selection of shoes. That's why we come here...for the shoes, right? http://www.yelp.com/biz_photos/famous-footwear-tempe-2?select=wht5FaGi7r86WKW7-VX2lQ#wht5FaGi7r86WKW7-VX2lQ http://www.yelp.com/biz_photos/famous-footwear-tempe-2?select=e3KKBu1H7Z9pMEe8NQqXfg#e3KKBu1H7Z9pMEe8NQqXfg http://www.yelp.com/biz_photos/famous-footwear-tempe-2?select=JgxxmRjkyBxDH2-6mlLQlQ#JgxxmRjkyBxDH2-6mlLQlQ Return Factor - 100% (at least until kiddo graduations from HS) read more

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Luis was very nice but they are short staff and he could of used help today but the company chose to have him alone working w/ customers like me waiting to get checked out w/ items. read more

Went into the store today to find shoes for a friend. No one was helping me and they were very rude at the register. The two employees talked to me like I was dumb the whole time and proceeded to do so when I asked to ship the shoes. read more

Mia was very helpful and extremely patient when helping me with my kids sizing and the transaction to accommodate a coupon deal that made it a little complicated. She's a sweetheart and refreshing to see such awesome customer service I have not had in a loooong time! Thank you Mia!! read more

One of the employees (Luis, what my cashier told me his name is) saw us at the mens shoes sections asked us what size I'm looking for and I told him we found it. He asked again what size we told him and he told me that the mens shoes will not fit my daughters feet and I said okay as I continued to look at the shoes, he then told me if we are going to try the shoes to go to the benches. Haven't been asked that on our prior visits. I go to the bench only for another customer to tell me that his son is using that bench and starts putting my shoes on the floors. The employees just starting at us. So annoyed. Gave a few stars as they did have the shoes I was looking for an guess what they are the PERFECT SIZE for my daughter! read more

Good Price and Super Fluffy Slippers! I stopped into this famous footwear location because my slippers at home fell apart and I wanted some new fluffy soft goodness to keep my feet happy when I run around on the cold tile. At first I was worried because I couldn't find any men's slippers, so I asked for some assistance and the guy who help me. Me in the correct direction where the men's slippers were a little bit tricky in their location as they were next to the kids shoes and women's. I ended up finding a wonderful pair of $40 fluffy leather with super full for lined interior. They are great and keep my feet super toasty now and have nice traction on the bottom too. All in all I am as happy as I could be with my new slippers and would recommend this place to anyone. read more

MIA had me drive 45 minutes to come in so she could tell me no on an exchange !!! I explained to her o had a pair of unworn , brand new shoes I bought 3 days ago and have the receipt too , she said without a box she can't do an exchange. Then she argues with me saying the shoes aren't on this receipt. Which was a lie cuz they are on the receipt. I will never shop at ANY FAMOUS FOOTWEAR ever again. They just lost a customer for life !!! Their exchange n return policies are strict and the employees are mostly rude like MIA. !! read more

Alejandro was super helpful in helping me and other customers simultaneously get the right fit & size shoe. He went above & beyond! Even making sure I got 2x the points through the app, phenomenal employee!! read more

Shout out to Ariel for being awesome. We randomly walked in today to lookf for shoes. He was helpful without being overbearing and awkward. Super friendly and professional. Thank you :) read more

It is currently f5:55 minutes ago I went to try to pick up my online order. And with 15 minutes until closing time They were already closed. both employees there were on the computer when I showed up. The doors were already locked and they told me "their systems were down ". If you are in a hurry this is the wrong place. If you need to be around closing time this is the wrong place. Obviously these people were trying to close early. And my 35 minute drive was for nothing. Using Amazon Nike.com anything by these guys. read more

I love this store. Employees always very helpful! Alex went way beyond helpful in finding my perfect shoes. Would refer anyone to this location.!!! read more

Manager Alex is really a good manager. He honored a price mix-up for me, when really he didn't have to. I was in a hurry and not in the best mood, but he looked past it and made everything exceptional. I will definitely go to this location again. I hope this comment is reviewed by upper management. Alex is qualified to run this store! read more

I really , really, really wish the Mesa Riverview store was still open but this store is just as good. I mean, its a chain store where they are all pretty much the same, right? The people that work here are nice and helpful. My only complaint is that it is in Tempe Marketplace and the parking sucks. Especially since this is right next to the uber-busy Target. read more

We were Very pleased with our service we had great service from Alex today .going to come back for sure

I went in the store not sure what kind of athletic shoes I was looking for. Amy greeted me, asked me what I needed the shoes for, was personable, friendly and extremely helpful! Walked out in super comfortable shoes. Great experience at Famous Footwear! read more

Bought 2 months ago a pair of super comfortable sketchers for work. I kept forgetting to write this review and I totally forgot the name of the ladies who helped me. I bought the wrong size in the store, went back and they ordered the size I needed and said they will mail it to my home. They did and a lot sooner than expected. I really liked the customer service and they have 5 start from me. read more

Big shout-out & a huge "thank you" to Alex & Mia! Their store was super busy today, and right in the thick of it, I threw them a crazy transaction: a return, an exchange, a web order, and a plea to help me locate a total "unicorn" pair of Nikes for my daughter. Alex shared interesting information with me about Birkenstock as a brand, and he entertained all of my questions about Famous Footwear's distribution and fulfillment process. It is evident that he is a passionate Leader within the organization. He and Mia worked so well together to not only get my issues handled, but to also assist another gentleman with an equally-complex transaction, as well as everyone else who was shopping in-store & doing routine business. They even allowed me to use their lightning cable to charge my phone, which died as I was searching for my email coupon. This team made my day, and they have solidified my footwear business from here on out! read more

Today I went in to look for work shoes, as I know they are super expensive I decided to buy a couple at one time so I can stock up. I am absolutely so grateful I came here today. I have never once ever had an experience like I did today. I went to the clearance section and found some shoes for $65.00 I was in shock, so I got excited and bought some, to my surprise they scanned as $5.00, immediately I looked at the cashier like something was wrong (he was the assistant manager) he called over the store manager because we were both in shock (mind you these shoes are normally $109) so he called him over and verified it....to my surprise they said it scanned as $5.00 that's what he gets it for! You can imagine my surprise he said that! I work in retail and have for 11 years and have never had such a great experience! I will definitely come back, and I will always be grateful to this store manager!! Thank you!! read more

Store is clean. Nice selection. I get really annoyed when I walk into a store and a gentleman asks if I need help and I said oh I am just looking and thank you. Then the guy comes over and says well what do you need help with, I said I already have found what I am looking for and don't need help, but thank you. Third time the guy comes over and I said I don't need help again and to please leave me alone. This was all within 5 minutes. I got I needed to check out, Brenda then asks for my last name, she said well for the rewards. I said oh I don't need this thank you. Then I slide my card, she asks to see my card, why does this person need to see my card for a $4.00 transaction and not check my ID to compare to the credit card transaction...not sure. These people are pushy and don't know what they are doing. Please avoid! read more

Very friendly, but when i asked about the price difference with the same shoes a couple stores down at DSW she just shrugged at me with nothing to say with this blank look in her face, this is the manager mind you. So with no aggressive price match offer I walk away and keep looking. As I walk into the clearance section I spotted shoes I liked with a fair price of $60 bucks for the taking. I immediately started taking my shoes off and getting the Nikes I ready. During that time the manager came around the corner very swiftly and stopped about a foot maybe two feet from me. Then asks, "so what kind of deals are you looking for today?"(I had already asked her what deals they had when I walked in and she replied, "what you see is what you get.".) I said,"Any good deals would be nice.".. This lady then has the nerve to say,"Yeah we'd all like that now wouldn't we.... So what kinda shoes were you looking for today?"... She literally asked me what kinda of shoes I was looking for as I was getting those Nikes ready to put on my foot..... Seriously??? You really didn't notice the shoes I had in my hand? So I tell her,"you know I'll be good and really don't need any assistance, I can handle this." So she walks away.. 30 seconds later the other employee, who was also training a new employee on something in the front comes over and starts talking about the shoes in the clearance section 4 feet from me. I thought to myself,"you gotta be kidding, this lady thinks I'm about to run off with these." So I grabbed the shoes put them in the box and walked to the register, seeing the training materials on the counter where the other employees left off due to them coming over and standing by me. The lady starts talking and I interrupt with, "does it look like I'm going to steal? Do I really look like someone who's going to steal from you?" And the lady(mind you she's the manager) says while shrugging her shoulders," well, I gotta take care of my store?" I looked at her with disbelief and replied,"you just lost a sale and a customer." and walked out of the store leaving without the shoes I wanted.. I'm a hard working individual and I pay my fair share of taxes and remain a kinda caring person with moral and ethical values. I feel insulted by her actions and I don't feel she deserves my business treating me and acting the way she did towards me. Not cool at all. This is why I gave this place one star, I won't come back. read more

I love shoes but most importantly I love great customer service! The employees are awesome!! The manager, Gina, is WONDERFUL!!!

I was treated extremely rude by a woman exclaiming that, "this is my store, and I can do what I want!"... Well good for you--as you just lost a sale today. Absolutely offended by this woman's behavior. Can somebody say, POWER TRIP? read more

Went into this store last week Monday. Received a gift card and knew what style of shoe I wanted. Quickly went through their selection (store was a little messy) but I noticed that while there were other customers in the store, the manager Gina kept an eye on me like I was going to steal. She made a few comments to me (nice jacket) but never asked if I needed anything, saw the shoes I would have purchased and as I was trying on whether 11.5 or 12 were going to be a better fit, Gina comes up and says, "there are seats in middle if you would like to sit." I acknowledged and said no thank you, she came back a min later and then proceeded to state,"actually, we have had a few incidents here, I am going to need you to sit in the middle." She just 100% lost my business. Not only do you have other customers in the store that you didn't seem worried about at all, you followed me around the store like you were trying to catch me doing something sinister, I did not feel welcome...and why single me out? I was going to purchase the shoes but that just turned me off and made me very angry so I walked out of the store. I am a store manager myself and you know, I would never make a person feel like I am watching them. I know how to approach and start a conversation and ask them what I could help them with. This is how you reduce theft in the store. Not just making a judgement call that that person looks like a thief, therefore I will be cautious and follow them and not ask them anything. Very poor service. Will never give my business to them again, I will go somewhere that has an atmosphere that is open and I am not feeling like I am being watched for some reason that isn't there. Perhaps, Gina being a store manager should have some customer service training so she doesn't lose sales. A more preferable option would be to act like you are catering to the customer...then perhaps you would've made a sale and gained a loyal customer. Better luck next time Gina! read more