1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

They are renting units online, but no one is here to grant you access. My car is loaded and I can't…read moreget access. sign says temporarily closed. What is going on here?

I worked with Joe and Al during my relocation from Chicago to Cleveland. I was in a top floor unit…read morein a three floor walk up, and they did an excellent job conducting a move with two people that was really a job for three people. They both took great care to make sure my items were protected when loading out of my apartment and onto the truck and even helped me pack many items that I hadn't packed by the time they arrived. If ever do another long distance move again, I would love to work with both of them again. Kourtnea Stevenson

They came up with innovative pricing to get us moved to AZ. Problem is the execution was bad and…read morefollow through even worse. Many of our items arrived damaged or destroyed. Moving crew took pictures as did I. I emailed company my pictures and I called. I was told a claim would be opened. I filed my claim day after because the moving crew said they would start it but I never heard from them again. I have yet to hear from anyone about my claim after 4 business days. We paid the insurance fee to this mover and I don't know if they will honor their insurance commitment ever.

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

While the coordination of our move was smooth and the movers themselves did an excellent job…read moreprofessional, detailed, and deserving of the generous gratuity we provided our overall experience with this company has been extremely disappointing. After the move, we discovered we were overcharged by $1,385. Since September, we have reached out multiple times by phone and email to address the discrepancy. We reviewed the quote line by line and clearly demonstrated the overcharge, yet the company has refused to issue a refund or even acknowledge the error in a meaningful way. It's unfortunate, because the moving team on-site was outstanding. However, the owner and office staff have been unresponsive, unhelpful, and unwilling to resolve a clear billing mistake. Their lack of accountability has overshadowed what could have been a positive experience. I would strongly caution anyone considering this company while the movers are great, the management and billing practices leave a lot to be desired.

RIPS OFF THE ELDERLY!! Sept. 2026. My 80+ year old parents were overcharged by $400 based off of…read morethe estimate provided. Bill the salesman was great, Tom the owner was professional during estimate. The actual moving crew was awesome. Jen the person who was in charge of billing was rude and will not return calls (5 messages left). Message to the owner Tom has also been ignored.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

I couldn't have had a better experience from start to finish. I will only use and recommend Falcon…read morein the future to absolutely everyone. I chose Falcon due to the good reviews, but also because of how easy Cole made the process of setting up the move. Then, I was blown away by Daniel and Kristian as my moving crew. They were so strong I couldn't believe it. They were both such pleasant, happy men and made my mom and I feel so at ease for the move. They acted like nothing was a problem at all and that it was such an easy move, when I know it wasn't so easy! I'm so grateful for the two of them. I even came under the original estimate amount for my final total which was amazing. Finally, I received a follow up call from Fernanda which was much appreciated. She was so kind and wanted to make sure I had a great experience. Overall, so impressed with this company and we are lucky to have them in the area. I've never used movers before so I was anxious about the process. Using Falcon was the best decision and I was able to actually enjoy the move!

Fair price on an multistate move. Workers were on time and courteous. All my belongings were…read morecarefully handled. I would highly recommend.

Jesus and Cesar were excellent. Kind and very mindful with all our stuff. They carefully wrapped…read morefragile items. They even let me ride with them in their truck to transfer to our second location lol! Was also in communication with Joel, he was very accommodating and I changed the moving schedule around 3 times. Would definitely recommend them!

FIVE STARS FOR SURE! I was really nervous about using a mover for the first time, especially after…read moreresearching movers and reading some of the horror stories of things getting broken or stolen on Yelp. I chose Lyons Moving after careful comparison and am so glad I did!!! Joel, Luis, and Jesus were so fast and efficient, not to mention really careful with everything. They really made my move hassle-free; I'd definitely highly recommend them to anyone. Thanks, guys!!

On behalf of my friend, I am writing this review. She used this company to move her from Alaska to…read moreArizona. Her goods were packed in June. She moved to her new home and this company didn't deliver her goods and didn't answer her multitude of calls and emails. Finally they said they would deliver everything but wanted significantly more money than originally stated. It's months later and my friend's bank stopped payment to try and get things delivered. She is a disabled veteran and a widow who is facing major surgery. Still no delivery and now they want cash or cashiers check. She desperately needs her household goods, most importantly, her spare prosthesis. Changing them is critical so she doesn't get blisters, which has now occurred. This will compromise her mobility. She needs to travel to Seattle for this critical surgery. The people who have finally contacted her all use the name Alex. So she has no idea who she is really speaking with. She still has no delivery date! If this wasn't enough, yesterday she got an email from a person who moved from Alaska to Denver. They used this same company. They were also told they underestimated their costs and doubled their costs! When they started opening and unpacking boxes, they have found 7 boxes of things that don't belong to them. By searching them items, they found information on my friend's bank stopped. These 7 boxes belong to my friend! Luckily they were honest enough to let her know. Still, no dates and no plans for this company to get those boxes sent to her as well. They also refuse to let her pay by credit card. A formal complaint is being filed with FMCSA. Federal Motor Carrier Safety Administration and Department of Transportation. If this isn't resolved immediately, all avenues to resolve this will be explored, including legal action, formal complaints and sharing this with the Alaska Congressional staff for assistance. *The text of my Customer Review will be publicly posted on the BBB website, and I may withdraw my consent to publish the text.

My sister and her husband moved from. Colorado Springs to West Virginia. Their shipment was to be…read moredelivered 3 weeks ago which to this date they have not received it nor communication from them is horrible. They don't return calls on status or explanation. The company Safe Ship had been the booking company and they too do not communicate either. I would NOT recommend this company at all.​

We just moved in here in Bartlett today 3/24. Excellent service and they are very polite, helpful…read moreand friendly.. they move quick and efficient!!!!! Highly recommended!

From the owner: We are a full-service professional moving company We are fully licensed and insured by the Illinois…read moreCommerce Commission,