Large corporate business that raises rates excessively after "move-in" enticements…read more Be aware they do not "prorate" if you move out before next months rent is due. Win-win for this business. Glad to be done paying for rental storage unit.

Great customer service. The unit was clean and easily accessible. Great experience. Would rent here…read moreagain! Thank you Theresa!!

Clean facility. Helpful service people. Easy access. Very safe location. Reasonable prices.read more

Facility is always clean and available. Prices are reasonable. Highly recommend. Climate control…read moreis perfect and great 70/80's music piped through is great.

This is the cleanest, nicest storage facility I have ever been in. Tim was an excellent manager and…read morevery friendly. Highly recommend this place!

I have a storage unit at the Public Storage Willowbrook location. When I first rented the unit in…read moreApril 2025, my monthly rate was $124. Since I know that many storage companies attract customers with low introductory rates and then frequently raise the rent by unreasonable amounts, I specifically asked the manager to make sure this would not happen to me. He told me that rate increases typically occur every 5-6 months and that each increase should not be more than 5%. Unfortunately, I received my first rate increase in September 2025, and my rent went up by approximately 35%. I then received another rate increase notice starting in September 2026, this time for another approximately 30%. Based on what I was originally told--that increases would be around 5% every 5-6 months--I have instead experienced a total increase of approximately 75% over just 17 months. I recently called and spoke with one of the managers, Dee. She was very helpful, patient, and willing to revisit my situation. I truly appreciate her positive attitude and willingness to listen. I hope she will be able to handle my case professionally and fairly.

Stay away. Unprofessional service. This place has a mice/rodent problem, everything I had in my…read morestorage unit was chewed by rodents and had droppings all over my stuff. Do places like this get inspected? Thanks for making me throw away everything I stored with you Safe T.

I've kept my stuff here for several years and will for several more! I like to support family owned…read morebusinesses over big box companies whenever I can. Reasonably priced, nice staff and safe area

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

I've been with Cubesmart over 10 years . I have always like the office staff . They are always…read morehelpful , and consider. A staff member that has always stood out is Jacel . Whenever I've had a concern or needed a question answered - Jacel has always been very accommodating and helpful . Another reason , I've been with Cube Smart for so many years. Thank You , Jacel for all that you do .

This was a great experience. I have rented here several times over the past 10 years, and they have…read morealways been professional and helpful. Their pricing is excellent for the various types of storage they offer.

From the beginning, Cynara at Safeguard was friendly, informative, and patient while I asked…read morequestions about renting a storage unit here. I didn't visit other facilities, I only did research online, but from the exterior Safeguard looks a lot more clean and safe. On the inside, Safeguard is spotless and secure. The access hours are flexible enough, as I don't need access after 10:00 p.m. anyway, and I like the security features. You get one key fob to access the elevators (or building after hours), and then your key is separate to your storage unit. I wish the unit had been less expensive ($198/month for a 10x15), but the unit we rented had a promotion which included the first three months for half off. We expected to rent for approximately six months, so it really made the price comparable to $150/month. I was able to reserve the unit 7 days ahead of time. Cyanara worked with me to make sure I didn't miss the promotion and followed up with e-mails and phone calls - but she didn't overdo it. She was also very helpful when I arrived to rent the unit. I would strongly recommend this facility.

1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

I used to use the one off of Route 53 in Woodridge but that location is tough to get out of and the…read moreparking lot is extremely small and areas inside are in dire need of repaving. I wanted a new place closer to home and within a similar price range. This location was found though it was under a different company name. I signed a lease with them in March and by April, Cubesmart bought them out and hence its what you see. This facility is very nice considering it was probably built only a year or two ago. One thing I noticed about my unit was while it's meant to fit vehicles and such (10x20), UNLIKE my old unit this location provided me with a light overhead that shuts off when the door is closed (unfortunately, no electricity provided). This was a true treat that's very helpful especially when I pull my other vehicle back in sometimes late at night. Overall, very happy with this location. It's secure with 24/7 CCTV monitoring, friendly staff, clean and fair pricing. Hope other Cubesmart locations can renovate just as nicely as this one.

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.