Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

I am new to renting a storage space. Went to Hobson and Ricki was amazing. She is very…read moreknowledgeable and answered all my questions. Made renting a storage space a breeze. She's the best. Thx Ricki

I was really excited to use this place, Rikki was amazing and answered all of my questions. When I…read morearrived however, it was a nightmare. They are so unorganized, the employee took 20 mins to enter my info and then had to call his manager 6 times to ask how to do things on the computer. It is very dingy and everything is made of wood. Also the lift for the uper units was broken when I arrived with no estimated repair time. They told me I could use it indefinitely on the phone. Great prices but you get what you pay for.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

Large corporate business that raises rates excessively after "move-in" enticements…read more Be aware they do not "prorate" if you move out before next months rent is due. Win-win for this business. Glad to be done paying for rental storage unit.

Great customer service. The unit was clean and easily accessible. Great experience. Would rent here…read moreagain! Thank you Theresa!!

I never write reviews. This place is unreal how they treat you when you get you move in. After…read morethree months my rent doubled. Then 6 months doubled again. I am paying over $200 a month for the smallest storage. And I was there last month and saw a lot of empty units. No wonder. I am looking to leave as this has become unaffordable.

SAFE & SECURE storage unit. The lock up is a clean and well organized place. I never had any issues…read moreaccessing my unit. I also appreciate the closing times for the storage since my last encounter at Life storage. People would come in and out of the building in the middle of the night to steal things so I definitely feel safe knowing the Lock up self storage is closed at 9pm and no one is roaming around at midnight picking locks. I HIGHLY recommend anyone who is looking for a safe and secure storage unit to go to The Lock Up Self Storage.

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.

Had the pleasure of having this Public Storage location be my work storage unit for 1.5 years!…read moreConvenient parking, all indoor units, incredible staff, clean area - everything was great! Also had to leave a review because the manager, Melanie, is literally the best property manager I have ever worked with about a storage unit, or anything for that matter. She was SO attentive, kind, helpful, and on top of everything. I was nervous about moving out of a storage unit for the first time and how the process goes (I didn't want to miss any steps or mess something up and be hit with a fee) but Melanie made moving out a BREEZE. I had a unique situation, too, because my storage unit was originally in someone else's name, plus I had some large things in my storage unit that wouldn't fit in my car or family's car. She explained everything to me and said she'll call me later before 6pm to touch base with me so I'm 100% set (she also had to make a few phone calls). She helped me resolve everything and if I didn't have to move storage units due to a work location issue, I'd still be here! Thank you Melanie for being extremely helpful and going above and beyond; definitely leaving Public Storage with an amazing experience in mind.

Staff members were very professional and communicated clearly the process. I love the app and being…read moreable to enter and exit the gate that way. So convenient!

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.