[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

My go-to storage was always Public Storage ... I live in Glen Ellyn and googled storage places near…read moreme. Lock Up Self Storage popped up so I decided to view their website for prices ... I found the perfect sized unit at a great price, the unit was very clean, carpeted and climate controlled! And to top it off the renting of the truck for 3 1/2 hours on my moving day came with the rental. I though it was too good to be true but I called them anyway and all of it was true so they definitely won me over from Public Storage. Best Decision Ever!!

The computer system was down on the day I tried to pay rent, so they couldn't take payment. They…read moresend emails "Call our office" and dont reply when you email respond What Do You Want Worst customer service ever.

Very disappointed. The lot was not plowed 2 days after snow. I fell twice trying to unload vehicle…read more I tried to call corporate office and was hung up on.

Staff was very accommodating and helpful both at move-in and move out…read more Facility is well maintained, storage items safely secured, and overall facility is clean and orderly

Terrible, i made a reservation with janay for first month $1, $29 movein fee as i was moveing from…read moreother location because they doubled the rent aftrr 3 months. I and Janay discused this ovrr the phone. I was sent and have the text msg for the reserve stating exactly that but things changed when I atrived to the location and was charged $61 dollar movein fee. After trying to contact the location no one answers the phone and the chatline hangs up on me at their prerogative stating, "I have to go now because you aren't responding. Beware, its not the money its the principle, they are cheating people out of their money that have certain needs. I will never use them or recommend them again. Shame. Shame! Make sure you get everything you ask for first and do not trust them. Furthermore they will not give you a specified lease so that they can raise the rent whenerver they want so make sure you are prepared for a plan b! They are terrible.

2.5 stars for 2 problems I faced:…read more Called to ask and activate the 24-hour access courtesy. Person who answered the phone said yes. When I actually showed up after-hours, I was denied access. It's actually important for me to move things out by a certain time. Time is important when you promise something you can't keep. "Manager will return at 3PM" is not the same as coming back at 3:13PM. He apologized and said it was an estimate. Poor excuse. Again, time is important and another promise you can't keep. Phone isn't always answered during business hours. Perhaps this is due to only one man holding the fort down.

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

I moved out this past Friday after two years and Megan was amazing during my move out. She's always…read morebeen very helpful any time I've had to communicate with her. Will definitely do business with this location again

Don't waste your time going here, showed up at 4pm and they close at 6pm and there's nobody in the…read moreoffice and not a soul around. Tried calling many times and left multiple voicemails and they don't even consider calling you back. I even emailed and 2 days later have received no sort of communication back. Drove here multiple times to see if I could just speak to someone in person and just seems like there is never anyone in the office no matter what time it is. If you want to have a storage place that will ignore your calls, emails and voicemails this is the place! Absolutely worst customer service I've ever seen. I even had to reach out to public storage customer service and they messaged the property manager and still absolutely no call or email back. Save yourself a huge headache and go somewhere else!!! Get someone who can actually run this property and be an adult and can communicate back!! Pretty sad that the corporate office can't even get ahold of their employees. How they continue to have a job is beyond me. Do not do not do not go here you will be ignored!

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy