Public Storage

3.5 (21 reviews)

Self Storage

Closed • 6:00 am - 9:00 pm

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Public Storage - Self Storage Near Me - Bolingbrook, Illinois

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Jennifer T.

27 days ago

Eric was extremely kind and helpful during my move in. He went above and beyond to assist me with switching my reservation to a larger unit. read more

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Claude D.

1 year ago

We rented a unit, paid, we were charged in full, went to access our unit for the first time and we were denied access, told we moved out! Without a notice whatsoever. 0 stars. Negative stars. They didn't even notify us much less offer a refund! Jackasses. read more

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Kuya K.

5 years ago

Having previously been let down by E different storage company, public storage made it really easy and affordable to arrange a location to store our furniture until we move to Chicago. Public Storage has an online contract and text messaging that made it possible for us to reserve a storage space from 350 miles away. By the time I arrived at Public Storage, they already text messaged me the information on my storage space, gave me the password to get in, and had a free, complementary lock sitting inside the storage space. The transition couldn't have gone more smoothly with this company. read more

Public Storage - Public storage site map. - Self Storage Near Me - Bolingbrook, Illinois

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Lachea H.

4 years ago

All my furniture, boxes, anything that was stored in my unit has been ruined by mildew and dampness. My cardboard boxes were all damp and warped.items that were in the boxes had mold and mildew on them. There was some kind of leak in my unit that ruined everything. For the amount of money they charged me monthly my stuff should have been pristine. Went to move out and the property manager was no where to be found. From 12-2 I was moving my stuff and the management office was closed the whole time. I saw her leave and deny someone the bathroom and then she came back but never unlocked office door. There are plenty of storage places around that I should have gone to, I highly suggest that you do what I did not. read more

Public Storage - Mildew on the ceiling of the unit - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on ceiling - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on my plastic tub - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on storage container - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew around the base of an antique chair - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on unit - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on ceiling in unit - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Mildew on antique chair - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Antique chair - Self Storage Near Me - Bolingbrook, Illinois

Public Storage - Hole in the ceiling of my unit where water was leaking from - Self Storage Near Me - Bolingbrook, Illinois

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Billie M.

Elite 26

446

113

4 years ago

I have had a storage unit here for over a year. Their billing is a mess and there are mistakes majority of the time. They say they have a texting system and it will work for 1 month and then be down for 8. I have been promised numerous credits and refunds due to these issues then I have to follow up numerous times for them to decide they cannot keep their word. read more

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Mitchell G.

3 years ago

Rented at this storage before and can't say enough about staff. They are so helpful and just plain nice. Facility is very good.

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Nicole U.

4 years ago

The website was extremely easy to navigate and j was also able to get an online special. The app for entering and exiting is also a plus.

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Greg H.

12 years ago

Moved in today to a 7.5 by 10 in the outdoor lot. The process was straight forward, easy, and fast. Jessica showed me my unit, explained the process of accessing my space, how to use my lock and key, and explained everything from time the facility was open to insurance. Will update as the months go on, but so far so good. One note: the back of the lot is not fenced in, but contained by a deep ravine with trees. It faces the mall which is fenced so it does seem secure, just a little strange. read more

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Katie M.

6 years ago

This is our first experience using a storage facility and the whole process was fairly simpled. I suggest locking in a price online as that's where the best prices come from. The manager, Erik, was extremely customer focused and very kind. He answered all the questions I had and gave me great information. The actual unit itself was clean and very easy to access. Only downfall is not having cameras at this location. We aren't using it for valuables or anything but definitely an opportunity to step up their game. Overall: Very affordable and very easy to use. I would recommend read more

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Liza N.

6 years ago

Facility is fine but customer service is terrible. Please be aware that the rent is not prorated - so if you move out on the 2nd of the month, you will be charged for the entire month. Very poor business practice. read more

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Debbi R.

5 years ago

Great staff! Clean Units. I was concerned about safety since I planned to move in and out at 6am. No Problem. I would rent here again if the need arises. read more

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Edward L.

130

8 years ago

We selected Public Storage for it's location and price. Reserved online the night before and were moved in by 9:30 am the next morning.

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Brent G.

9 years ago

Convenient location, friendly helpful staff. We use storage locations all over the us and we have been pleased with the flexibility and facilities of public storage. Jessica is so awesome !! read more

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Mike C.

8 years ago

Would always raise the prices. When I decided to leave they made me pay for an entire month just to take my stuff out for 10 minuets. Bogus

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Erick M.

10 years ago

Jessica was so helpful! She was able to answer all my questions and was very nice.

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Mike H.

14 years ago

A great place to store your overflow. And when you are done, drive around the corner to the Promenade and buy some more, now that you have all that room in the house! read more

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Sydney Sharmaine B.

11 years ago

Just rented today. Jessica were very helpful and gives all the information that i needed.

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Eric H.

11 years ago

Finally spoke with the District Manager. Basically, he told me that the reason I had to call back 23 times to speak with someone about my account is that it is one of the "busier" properties, and there is generally only one person working, so they are frequently out of the office doing other things. I guess their staffing issues are MY problem. He also suggested that the communication breakdown was essentially my fault because I did not leave a voicemail message for a callback...because I was at work...much like his own staff. But that doesn't really matter, I guess. Anyway, he did agree to a "one-time courtesy" credit of $20.00. And he made it clear that was the best I could expect from Public Storage. In short, this company sucks, its philosophy on customer service sucks, its level of greed sucks, and I wouldn't recommend it to anyone. read more

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Michelle J.

12 years ago

I would not recommend this facility to store anyone's items. I stored here for 3 months and had nothing but problems at this location. I used public Storage in the past when I lived in California and never I never had the issues I had here. 1st when I went to look at the property everything seemed normal. I rented a unit outside. One Saturday morning I needed to buy some more boxes so I went in the office and there were 2 girls behind the counter and 3 guys sitting with them. As soon as I walked up the guys ran back to the front of the desk. The employees seemed too busy in their conversation to really help me with my boxes I needed. I just blew the whole thing off. When I went to my unit there was lots of trash and broken glass bottles I had to drive through. I found a cut lock in front of my door and thought it was mine but realized it wasn't. I saw one of the office girls and told her I found the cut lock and she just shrugged her shoulders and said it's normal to find them on the property that people lose there keys all the time and cut their locks off to get into their unit. I asked her what if they cut the wrong lock and get into someone else's unit and was told "that is why you are required to have insurance." I only had 2 more months until my house would be ready and I could get my stuff out of there. Every time I went there it was nothing but problems. The office girls weren't very friendly and I asked for the manager and was told by one of the girls she was the property manager (I believe her name was Alex or something like that) and rudely asked what I needed. I complained about the way there is always trash and glass in the driveways where we drive and she said we'll take care of it. I did see her go outside with a broom but she then sat on her cell phone complaining to who she was talking to that these stupid tenants need to leave her alone and stop complaining all the time. I was very frustrated with the service I was getting. I was paying to keep my items in a place that has rude people working. Also I came there multiple times and the gates were wide open.. How are you secure when anyone can just drive in and break into peoples garages that hold personal belongings in. I called the customer Service number that was on the envelope I got when I signed up for my space and was given the run around. They never apologized nor was anything done about the way I was treated. I will never use them again or recommend storing here. read more

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Rob R.

12 years ago

I just rented my unit today so I may need to update this review in the future, but so far so good. The price is great for my size unit, the location is close to the highway, the sign up process was a breeze, and the property manager Jessica was nice and helpful. read more

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Cecil W.

11 years ago

I have stored my car at this location during many winters. The unit was very good and staff very helpful. Recently I came into buy some shipping boxes . I was helped by Jessica who went out of the way to find what I was looking for. read more

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More info about Public Storage

615 E Boughton Rd
Bolingbrook, IL 60440
Directions
(866) 677-5147
Call Now
Visit Website
https://www.publicstorage.com

Payment methods

Does Public Storage take credit cards?

Yes, Public Storage takes credit cards.

From the Business

Specialties

Public Storage rents spaces large and small, from closet-sized units to ones that can hold the contents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient. A Great Deal: $1 first month's rent* No credit card required for reservations; no obligation Rent month-to-month Clean and trusted: Convenient Access to your units Well-lit, fenced properties Computer controlled gated access You keep the only key to your unit Extra perks: Climate controlled units available Managers live on site at many addresses Packing Materials and locks available for your convenience Personal, business or vehicle storage Pay and manage your account online or on your smart phone Call now or visit our website to find a location, check rates, reserve! * Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

History

Established in 1972.

The first Public Storage building opened in El Cajon California, but the new business was only supposed to be temporary. Two partners pioneered the concept as a way to use their real estate investment while they waited for the Southern California community to take off and value of their land to grow. They kept building, and people continued to fill their units. Eventually the pair realized that self-storage was here to stay, and they never looked back. Today, there are thousands of neighborhood Public Storage locations to choose from, many right around the corner from you.

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Review Highlights - Public Storage

“He answered all the questions I had and gave me great information.”

Mentioned in 3 reviews

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Secure Storage

4.9

(15 reviews)

I have a storage unit in Secure Storage in Waukegan, Fountain Square. I initially had issues with…read moreprior owner due to neglect on considering my concerns of the condition of my unit. The roof was caving in and particles kept falling on my items, mold was atrocious. Obviously, if I store it, it is important to me. However, not to them. The mice were also entering and eating any bags or boxes. It was very upsetting. Thank goodness for new owners. I was going to move the next hike in price when I decided to voice my concerns with new owner. Right away, Pricilla, property manager reached out and immediately moved me to a better, clean and close by unit. As difficult as it is to move, I immediately started to move before my belongings completely got destroyed. This new owner is awesome. Really know what customer service is. Comforting because customer service has long been gone and non-existent. Thank you, Priscilla. I was definitely on my way out to a new storage facility, however, having heard my concerns definitely made me stay here. Would definitely recommend, now.

Amy was so helpful with every issue we had, even when it was busy! Very thoughtful and kind!read more

Global Self Storage

4.6

(16 reviews)

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Hobson Storage

4.3

(4 reviews)

I am new to renting a storage space. Went to Hobson and Ricki was amazing. She is very…read moreknowledgeable and answered all my questions. Made renting a storage space a breeze. She's the best. Thx Ricki

I was really excited to use this place, Rikki was amazing and answered all of my questions. When I…read morearrived however, it was a nightmare. They are so unorganized, the employee took 20 mins to enter my info and then had to call his manager 6 times to ask how to do things on the computer. It is very dingy and everything is made of wood. Also the lift for the uper units was broken when I arrived with no estimated repair time. They told me I could use it indefinitely on the phone. Great prices but you get what you pay for.

CubeSmart Self Storage

5.0

(3 reviews)

This was a great experience. I have rented here several times over the past 10 years, and they have…read morealways been professional and helpful. Their pricing is excellent for the various types of storage they offer.

Great experience. First time my husband and I have ever had to rent storage unit. Fran Garner…read moremade it so easy, quick and unintimidating for both us. We would highly recommend doing business with this location and with Fran herself.

CubeSmart Self Storage

5.0

(5 reviews)

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.

Safeguard Self Storage

3.9

(19 reviews)

1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

They are renting units online, but no one is here to grant you access. My car is loaded and I can't…read moreget access. sign says temporarily closed. What is going on here?

U-Stor-It Westmont

3.3

(23 reviews)

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

Public Storage

4.8

(16 reviews)

Eric did a great job!!j He's the best! I've been there for over 10 years. I'll keep my items there…read morebe of him.

I dealt with Deb at your location and she was very helpful, patient and knowledgeable. She was a…read morepleasure to work with. This is the kind of customer service that all companies should strive for in their employees.

Extra Space Storage

5.0

(1 review)

Everything is inside so nothing gets stuck in the elements when loading or unloading Very clean…read moreand staffed by some really nice and knowledgeable people.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1255 S Naper Blvd is no exception. Our Naperville storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near 75th St and Naper Blvd, we're trusted by neighbors in Downtown Naperville, Woodbridge, Bolingbrook, Darien, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Nice Guys movers

4.7

(47 reviews)

It's so refreshing when the name of a company reflects who they are accurately. I had a cross town…read moremove and they showed up on time, worked hard and efficiently. The two young men who came for the move were very friendly, respectful and true nice guys! The price was fair, easy to book and pay. I highly recommend this company to anyone is looking for a stress free move.

So sorry I completely forgot to write a review for you guys! They moved a fire place from…read moreMontgomery to my house in North Aurora. Very professional, nice, on time and reasonably priced. I will definitely use them again. Thank you Nice Guys movers!

College Hunks Hauling Junk & Moving - Naperville

3.5

(51 reviews)

We had a HEAVY hulk of an old boiler that was left in the basement by the installers of the new one…read morelast year. After soliciting bids on Yelp (some as high as $800!) College Hunks came in at almost a quarter of the price. They are bonded and insured, which was a comfort. The best part was, they don't charge by how many people they need - they started with 3 guys, but needed to call for back-up to get it out. They did it, and were super pleasant to work with. We highly recommend!

If I could give this company -1000 stars I would…read more I rarely leave negative reviews, but my family's experience was so disappointing that I feel obligated to warn others. We hired College Hunks (Naperville, IL) for a local move between two homes that were only about five minutes apart. Before the move, we answered detailed questions about the size of the homes, the number of rooms, and what needed to be moved. Based on that information, we were given an estimate of approximately 6 hours of work and an expected cost of around $2,000. The reality was very different. The move ended up taking approximately 13 hours--more than double the estimate--and our final bill was nearly $4,000. We were told the extra time was due to a two-story walk-up and a blocked alley entrance, but these explanations do not justify such a massive difference from the estimate we were given. The men on the team also did not inform anyone that they were going on break and we have no idea when they started/stopped their break. To make matters worse, several items were damaged during the move: * The back panel of a dresser was damaged. * The center support leg for that dresser was lost. * A small piano was broken. We submitted a damage claim during the first week of May and have repeatedly attempted to follow up. Despite numerous calls, we have received no meaningful update or resolution. At this point, the lack of communication has been just as frustrating as the damage itself. I understand that estimates can change and that moving is difficult work. What I do not understand is how a move can take more than twice as long as estimated, result in damaged property, and then be followed by weeks of silence when a claim is submitted. All we have asked for is a fair resolution regarding the damages and a reasonable review of the charges. Instead, we have been left chasing answers. Based on our experience, I would strongly encourage anyone considering this company to get every detail in writing, ask detailed questions about how charges are calculated, and carefully document the condition of all belongings before the move.

Junk Pickup Removal

5.0

(2 reviews)

Very prompt and thorough with replies. Good communication on the ETA…read more Arrived on time! Would highly recommend!

The service is prompt, professional, affordable, swift, and transparent. On top of that, I feel…read morelike I've earned some new friends with this family. They're so friendly, always smiling, respectful of property. I'm so glad I found them and will be retaining their contact info for sure!

Big Tex Trailer World Homer Glen

4.2

(10 reviews)

I came in 2 years ago and got a fantastic deal on a 5X6 Trailer from Cargo Mate, and have been…read moreusing it ever since no problems no rust. Fast forward to 4 Months ago: I called Rich (manager), and informed him that we are growing and needed a bigger trailer and soon, we would need more. He was happy for me, and loves to see business grow. He is extremely nice, great salesman but it's important for customers to know what ACTUALLY happens AFTER you make your purchase. We purchased a 6X12 trailer which I assumed to be another Cargo Mate, but AFTER doing all the paperwork I was informed it was not in fact a Cargo Mate but a Commander. Big Tex Trailer World recently got bought out and started manufacturing lower end trailers according to Rich, THATS why I was getting such a "good deal." Within the first 5 minutes of driving off with the trailer I experienced a wheel hub wobble and flickering lights. When I brought it back, they gave me the runaround and told me "That's what it's supposed to do." After going back and forth and going to a different trailer place, they told me the wheel hub was in fact bent. It only took 3 hours of arguing until he "warrantied" out the hub-something I shouldn't have even had an issue with given that before signing I was told I have a no hassle "bumper to bumper" warranty coverage. Awesome, I got it replaced. 2 months later my leaf springs completely snap with the trailer not even close to hauling full capacity. I called them 3 times-all 3 times I got the same response: "I'll have to look up the warranty information and I will call you back." Still haven't heard back. I wish this company all the luck-they are extremely nice to your face and are really good at convincing you you're getting a good deal-but BEWARE. This Commander rust bucket won't even sell for half the value of what I paid-a 2019 should not be in this terrible of condition compared to my Cargo Mate. Good luck keeping customers with this type of quality.

Was looking for a particular trailer at the start of the landscape season that was practically…read morenon-existent with surrounding trailer manufacturers and retailers. Other companies I contacted simply told me they could not obtain the trailer nor did they have any information as to when they might be available. Big Tex in Homer Glen went out of their way to contact manufacturers individually, comparable trailer brand reps and other resources within their network to set me up with the best fit for my specs. I appreciate the customer service and effort put in by these guys and was refreshed to deal with a company that cared as much as I did about ending up with the right product. Thank you !

Buttrey Rental

4.0

(26 reviews)

Been going to Buttrey Rental for years. These guys are knowledgeable and helpful. They have a lot…read moreof different equipment and tools available to rent and buy. They also will service my equipment. See you soon.

Rented a cabinet lift. Excellent lift that made our kitchen remodel much easier. Fantastic customer…read moreservice. Friendly and knowledgeable staff.

Mr Fuentes Scrap Metal

4.8

(5 reviews)

Arrived on time and provided quick service…read more I would recommend laying out a runner for the areas leading to and from the items being picked up. Shoes and dolly left mudd on our carpet.

Very much thank you to Mr. Fuentes Scrap Metal for removal of an old, clunky sectional sofa. I…read morecould have never done it without wrecking my back and scratching up condo walls. But Eduardo at Mr. Fuentes Scrap Metal figured it all out quick. Perfect job, fair price, great service overall. I would use again.

Landmark Demolition

4.8

(25 reviews)

Without a doubt, Landmark Demolition is the go-to company for anything that needs tearing down…read more Frank and his team have the experience, equipment, and professionalism to handle jobs of any size. I hired them to remove a detached 18 x 18-foot cedar sunroom that was mounted on five beams and anchored to 14 concrete posts buried four feet deep. It was a serious project, but they handled it with confidence and care. They hauled away over 6,000 pounds of material with minimal impact to the surrounding yard--just as I'd requested. Frank was patient during the permitting process, communicated clearly throughout, and treated my property as if it were his own. His attention to detail was outstanding. If you're looking for a demolition crew that delivers quality, reliability, and respect for your space, I highly recommend Landmark Demolition.

Florim was great to work with on my project to remove an old asphalt basketball court from the…read morebackyard of my home. He removed the asphalt and gravel underneath it, then filled it in with dirt and grass seed. He was very communicative throughout the project, did fantastic work, and followed up afterwards to check on the new grass they planted. He also gave me the best price of any of the 5+ contractors that provided estimates. I highly recommend Landmark Demolition!

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20 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Cal L.

8 years ago

We had a horrible experience at the public storage on E.Boughton road Bolingbrook Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings. Inside storage unit, smell like urine and mod.... There are no cameras inside the storage units. At beginning , they try rip you off to make you buy their lock...and insurance etc... front desk man name Craig always ask you provide the best google review ...i now know why and glad not to provide five stars review for a very reason... this place DOES NOT DESERVE ONE STARS ! PERIOD!! They increase the rent without letting you know ... instead blame on us because apparently they "sent email a while ago" ...?? when i called district manage Sylvia Chrzanowski ..she replied and left voicemail indicate she will issue refund for us and will call in a few days...instead ask Craig to call and left message saying no refund?? what a LIE from district manager who represent this company!! Two days before moving out this crappy place, met Craig.. told him i will file a formal complaint to BBB ..he said "what if we refund you and hope you don't complaint..we are just the small business.." we are sick and tired of their dishonest!!! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks! PLEASE DO NOT REMOVE OUR REVIEW FROM YELP !! THIS IS OUR TRUEST EXPERIENCE WITH THIS PLACE!! read more

Jin W.

8 years ago

We had a horrible experience at the public storage on E.Boughton road Bolingbrook Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings. Inside storage unit, smell like urine and mold.... There are no cameras inside the storage units. At beginning , they try rip you off to make you buy their lock...and insurance etc... front desk man name Craig always ask you provide the best google review ...i now know why and glad not to provide five stars review for a very reason... this place DOES NOT DESERVE EVEN 1 STAR!! PERIOD!! They increase the rent without letting you know ... instead blame on us because apparently they "sent email a while ago" ...?? when i called district manage Sylvia Chrzanowski ..she replied and left voicemail indicate she will issue refund for us and will call in a few days...instead ask Craig to call and left message saying no refund?? what a LIE from district manager who represent this company!! Two days before moving out this crappy place, met Craig.. told him i will file a formal complaint to BBB ..he said "what if we refund you and hope you don't complaint..we are just the small business.." we are sick and tired of their dishonest!!! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks! read more

Larry M.

8 years ago

We had a horrible experience at the public storage on E.Boughton road Bolingbrook Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings. Inside storage unit, smell like urine and mod.... There are no cameras inside the storage units. At beginning , they try rip you off to make you buy their lock...and insurance etc... front desk man name Craig always ask you provide the best google review ...i now know why and glad not to provide five stars review for a very reason... this place DOES NOT DESERVE FIVE STARS ! PERIOD!! They increase the rent without letting you know ... instead blame on us because apparently they "sent email a while ago" ...?? when i called district manage Sylvia Chrzanowski ..she replied and left voicemail indicate she will issue refund for us and will call in a few days...instead ask Craig to call and left message saying no refund?? what a LIE from district manager who represent this company!! Two days before moving out this crappy place, met Craig.. told him i will file a formal complaint to BBB ..he said "what if we refund you and hope you don't complaint..we are just the small business.." we are sick and tired of their dishonest!!! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks! read more

Sue B.

8 years ago

We had a horrible experience at the public storage on E.Boughton road Bolingbrook Location and would recommend everyone avoid it to protect their property and for the incredibly POOR customer service. The doors are thin. The thieves can easily break the cheap doors. They don't lock up the buildings at night and leave main storage units open all the time where the crooks could jump the fences at night to enter the open buildings. Inside storage unit, smell like urine and mod.... There are no cameras inside the storage units. At beginning , they try rip you off to make you buy their lock...and insurance etc... front desk man name Craig always ask you provide the best google review ...i now know why and glad not to provide five stars review for a very reason... this place DOES NOT DESERVE FIVE STARS ! PERIOD!! They increase the rent without letting you know ... instead blame on us because apparently they "sent email a while ago" ...?? when i called district manage Sylvia Chrzanowski ..she replied and left voicemail indicate she will issue refund for us and will call in a few days...instead ask Craig to call and left message saying no refund?? what a LIE from district manager who represent this company!! Two days before moving out this crappy place, met Craig.. told him i will file a formal complaint to BBB ..he said "what if we refund you and hope you don't complaint..we are just the small business.." we are sick and tired of their dishonest!!! For those of you in same situation, raise hell and complain to BBB, Yelp, State Dept of Consumer Affairs. These guys are crooks! read more

Julie L.

8 years ago

I have no choice to give one star for this company! they don't even deserve one star!! I was told that I had a climate controlled unit only to find out I did not and they would not switch me or help me told me I add to remove my stuff myself and no apology. When I went to remove my belongings everything had mold on it.They did not show any signs of care or sympathy or had any answers . This facility has a rat infestation problem (Health & Safety Issue) which took them several months to even acknowledge even though rat droppings were all over in the hallways in addition to my individual storage! No communication of any kind was sent out, even when they were made aware of the severity of the issue, no action was taken to remedy the problem or send communication out! They do not take any action to remedy the problems or send communication to their customers to notify them of a problem that could cause health and safety issues. They deny responsibility of any sort! They have not taken any type of action regarding improving their pest control (if there is any!) or look into the mold issues which is another health and safety issue at this facility! read more

Rachel R.

11 years ago

I have been renting here since November and Jessica has been great. Jessica showed me the unit without delay. She is very courteous, prompt, and she knows her stuff. Jessica always listens to me and my issues with my living situation and she remembers me when I come in to make a payment. Recently, I have been wanting to move into a smaller unit for the last few months and she has been great with helping me find the prefect unit to move into. I ended up moving into a unit that was right next to the old unit; which was very helpful in moving my things over. Overall, I have had no problems with my personal property either. read more

Janet M.

4 years ago

So as much as I like the pricing and the convenience of a first floor, I did not like the fact that I had to put mice pellets on the floor, that totally changed my storage organization, my mattresses had to be put up on a couple tables, , wasn't happy with that lifting and shifting, mice are known to bed into fabric, eww, and it was very musty in the storage, I will be going back to freshen up the space and put down captive boxes read more

Byron R.

12 years ago

Jessica and Matt are really awesome. I am a phd student from UW Madison and I can tell you that their customer service is spot on. They are not overbearing, but they make you feel comfortable and they are very flexible with the needs you as a customer might have. I would highly recommend them to family, friends and other business professional. read more

LaShon L.

11 years ago

This review is about the Bolingbrook,Il location where Jessica manages. This location is clean and rodent free. I have been there for 1 year and a couple of months and i have never seen a mouse or a mess. Jessica is warm and inviting. I will suggest anyone who is worried about their property getting damaged to rent at this location. I love it! read more

Forstina Y.

5 years ago

I love the facility is nice and best part I like the most was the great cu service I got from Lauwesha, she was friendly and helpful. Because of the great service she provided I will recommend my family and friends. Keep up the great Job Lauwesha read more

Luis M.

116

10 years ago

Tracy and Candice were amazing and extremely informative and helpful. They helped my mom and I find everything we needed and didn't know we needed! Amazing associates that take pride in their work. read more

Chuck G.

11 years ago

Jessica was very helpful. She went over all of our options and explained to us what services they had to offer. She also was very thorough as to how and when we could access our belongings. read more

Angelo S.

9 years ago

This public storage was very helpful to me and i liked it alot. Jessica was very helpful to me and took me through each and every step carefully so i understood it exceptionally. read more

Marie M.

12 years ago

Recently Stored my belongings here... I'm Exceptionally Please with the service.... 5 stars for the young lady who helped me... Jessica B Thanks A lot For your help... read more

Richard D.

5 months ago

Richard DeMyers I'm renting a storage from public storage in Bolingbrook The service was A1 and the storage itself was very clean The people are really friendly read more

Adam K.

10 years ago

The staff was incredibly friendly in getting me set up with my unit. They accommodated us nicely and even let us borrow a moving dolly. Great experience! read more

Jordan A.

12 years ago

Tanicia was a great help. Went over all documents and I got what I was looking for. I recommend this place to store items.

Becky S.

117

12 years ago

Leticia was very helpful and knowledgeable. I would rent here again in the future because of her services!

Lynn M.

10 years ago

Jessica was very personable and knowledgeable. She was a pleasure to work with and very thorough.

Jason N.

11 years ago

Jessica was patient and helpful in taking care of our storage needs.

Public Storage - selfstorage - Updated June 2026

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20 Public Storage reviews that are not currently recommended

Why does Yelp recommend reviews?

20 reviews that are not currently recommended

Public Storage - selfstorage - Updated June 2026

Browse Nearby

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Trending Searches in Bolingbrook, IL

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