Front office person was great. Very helpful and friendly…read more Storage unit was in good order and clean. Only issue was maneuvering a 26 foot truck in the facility. Wasnt really an easy thing to do and they need to trim the branches that over hang the north road

They make canceling an account very cumbersome. My relative wasted 10s of thousands of $$s on a…read morespace and when we finally cleared it all out (to a dumpster! ) So he paid for large closet for 15 years for NO REASON). I am trying to cancel the account and they say "use the app" but my Dad never setup an account online. I called location and after playing with phone prompts for 15 minutes I got to leave a voice mail for manager. I am skeptical that the message will result in a call back, and if they do call me back, I will raise this rating.

Decided to rent a u-haul because we couldn't find a dolly a couple hours before a move. we were…read morepicking up a tendem bike from my father in law. we were able to reserve a van one hour before our pick-up time. we also filled out all of the information ahead of time so the pick-up process was so quick and smooth. while there i mentioned that we originally wanted a pick-up truck but didn't see any available. the person checking us in knew there was one on the lot and was able to quickly change our reservation. we had the truck for about 6 hours and returned the car after hours. the text portal made the drop-off super easy and i like how our price automatically updated from per mile to per day because we drove a pretty far distance. we will also be automatically charged for tolls which makes things easy, but I should have brought my i-pass. overall a really great experience and will definitely be renting from them again in the future.

When I started renting a storage unit in 2020 with Keith being the GM every thing was great. Since…read moreKeith left, and his replacement obviously left I ended losing my unit because of financial problems and it was auctioned off for $5 with another location sending me a bill for the additional $1400 owed WTF???????? If I had known it would be offered for $5 I could have sent someone there to buy it and save my stuff. It's been impossible to email or call and no one seems to be able to tell me anything. I am very upset that the so called "great" customer service went from a 10 to a minus 50!!!!!!

We were evacuated from a fire area and needed storage immediately. UStorit gave up a perfect sized…read morespot within 15 minutes. The person helping us was knowledgeable and friendly which put my worries to rest for awhile. It seems to be a very secure location. My complaint was all the add-on fees plus they don't charge month to month for the unit. They charge from your arrival to the end of that month and then charge you again on the 1st. We paid for a month but will only get two weeks.

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

This Location is in a great neighborhood, and very Clean!! The employees are so Very friendly,…read morehelpful, and carrying!!! I had the pleasure of meeting Tony who was Amazing !!!! So Helpful and understanding of my needs!! Please, if you need Extra Storage, this is where you need to go!!! My 3rd time using them, and they have not yet disappointed me!!! Mary

WHO PAYS FOR MOTHS??…read more WARNING: DO NOT STORE YOUR ITEMS AT THIS STORAGE UNLESS YOU WANT TO DEAL WITH: 1.) MOTH INFESTATION 2.) RATE INCREASE 3.) $20 PENALTY FEE FOR NOT PAYING ON TIME, DUE TO SEE #1. This is my first time using a storage space and the last. My items arrived clean and pest free April 1. They were to be stored while I was out of the country. I am still out of the country and it's been extremely stressful having to leave my items knowing there is a moth infestation, and no one concerned to check out the issue and ensure the infestation is gone. I noticed the moths ONE DAY before flying out. I notified the Manager, Patrice, who provided moth traps, which I placed. While I was away, she tossed a bag of moth balls on top of my unit. She has been nice and did what she could, but far more action needed to be taken in order to provide a clear, firm answer that the moth infestation was gone. When I returned 2 months later, the traps were covered in moths (see photos). The toxic chemical gas from the bag of moth balls, has permeated all of my personal belongings -- fabric clothing, leather jackets, et al. Everything will need to be dry cleaned. $$$ Again, who in their right mind would be expected to pay for an infestation of insects??? Zero regard for my items which have been infested with moths since MAY and now reek of gaseous moth balls. This is a health hazard!!!!! Also, they will ask you for a glowing review on day 1 of your move in, which makes no sense, since it is only time and how things are handled that speaks to how the facility is run and the cleanliness. Following my review, of course management says "sorry" and their "head manager", Marisela Navarrete, sitting in another office who has never once gone to visit my unit, sent an email with a bulleted bandaid list while she has never once gone to my unit to resolve the situation. When they increased my rate I complained, so they gave a $25 credit, but no resolution. Since when does $25 get rid of moths??? What a JOKE. * Providing multiple garbage bags to assist with the disposal of affected materials. * Providing eight moth traps over a three-month period as an additional measure to help address your concerns. * Providing a $25 customer service credit related to your moth concerns. * Approving a temporary rate adjustment to $90.00 as an additional accommodation.

I moved over 500 miles and used Thompson movers. What a great experience! Raul, John, and…read moreespecially Adam and his crew made the move a pleasant experience. Loading the house took 3 hours and the unloading took 2.5 hours. They were friendly, careful, and efficient. I would not use anyone but this company in the future. What awesome professionals!

May 12th 2026 had Adam, Jaden, Mark and J.P. move our belongings…read more.. They were efficient and extremely careful ... courteous and very considerate!!! Great job he

I recently moved in to a storage unit at Trojan Storage of Mokena and had a terrific experience…read more The unit itself was spotless and I can tell that the building itself is very well maintained. Rent is reasonable and the staff - particularly Savannah and Gloria - are so kind, helpful and professional. I would highly recommend if you're in need of storage.

Great customer service never stands out more than when you are trying to make things happen on a…read morevery short timeline. After relocating to Chicago from LA, I was in a crunch to find a clean indoor storage facility for my possessions which were being shipped by a van-line company. Macrena responded to my New Year's Day inquiry that same day and reassured me that she would hold the unit I needed until I was available to come to the facility for a tour and sign the paperwork. Vanessa, her sister, was at the facility when I arrived a week later & had everything well coordinated. The buildings and my unit were clean & obviously well maintained. The area was well lit and I felt at ease with the prospect of visiting my unit alone. The access for off-loading is also both convenient and ample, and I am confident the delivery of my goods will be very smooth for the transportation company. 5 stars for responsiveness, great communication, overall customer service, a clean & well maintained facility and the ease of doing business in an abbreviated timeline.

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Its rare I give a 4 star rating. This place deserves it. I met the manager, Rigo last week. He made…read morethings painless and gave me a great deal. He showed the the ins and outs of the building, as its rather large and easy to get lost in. He is very personable and polite. I now have 2 units there as its so convienient, and I have a lot of junk hahaha. Please tell rigo unit 2349's yelp review directed you to him. ( I get a referral credit lol)

I had a very large unit with everything going on I emptied it out a bit. Was able to get a smaller…read moreunit. The service is great, Rayna and Edward were very helpful. Will continue to rent a unit. Been here renting for about 4 years. Thanks again team, stay safe.