I wouldn't recommend renting here. The reason I rented here is because I was told that they offer 24 hour access on a case by case basis. I am a handicapped individual and was renting a storage space at the Oak Lawn location. When I came into inquire about renting, I specifically asked about the 24 hour access as I have to have a person accompany me to the storage space because of my mobility issues. After speaking to the general manager I was informed that the manager who misinformed me was reprimanded. During the time I was there, my rent raised from 110 a month to 154 a month without any explanation. The icing on the cake is what led me to leave this review. I vacated the unit on January 17, 2024. I went to the front office and spoke with the same individual who misinformed me the first time and inquired about a prorated amount, since I did not use the space for the entirety of January. This conversation occurred before I vacated the unit. The individual told me that I would need to contact public storage to request the prorated amount and to inquire about the refund (for the remaining portion of the month that I did not use the unit).
It's impossible to get in touch with Public Storage. If you call the local branch, you just leave a voicemail and you never called back. I got online and looked up. Public Storage tried to call the numbers listed but because I've already vacated they couldn't find my space or my account number and it just dropped the call. My final attempt was using the live chat. I spoke with a representative named Keith who is extremely disrespectful. He did not take the time to hear what the issue was, and said that the rental agreement does not state that there will be any prorated amounts or refunds. After stating that, he would try to see what he could do to rectify the situation. He just repeated that there will not be any prorated or refunds. I will be reporting this to the Better Business Bureau for discrimination of the disabled, multiple accounts of misinformation regarding the storage space and the prorated/refund situation.
Do not rent at this location. It might seem nice because you could drive your vehicle in. But the text messages and emails do get annoying when they constantly harass you if you're in the storage space close to closing time. I'm an adult I have a clock I have a watch and I have a cell phone. I know what time it is and I surely do know what time you close because you told me I would have 24 hour access.
This company or maybe just specifically this location sucks you by telling you what you wanna hear. They will not return your calls about any issues you have, they will increase the price of your rental space without any explanation, and you'll receive misinformation every time you inquire about anything regarding your space.
Make sure you're aware that you will not be receiving a prorated amount even if you move out on the second day of the month, you'll be charged the full amount for the month. Don't waste your time contacting Customer Service via their website because they really don't care what you have to say. To say Customer Service is lacking or subpar is a complete understatement.
I am so glad that my belongings are out of public storage in Oak Lawn , and I have happily relocated to a different state. read more