For someone who did not know much about storage units, Maria and Sal made this such an easy process…read moreI only needed a storage unit for a short time in between apartment moves, and Lock Up storage were so accommodating. The truck that they offer with the unit was the perfect size to move me out of my studio apartment. When the time came for my movers to pick up my belongings from the storage unit, Maria made sure it was easy for them too. They are so kind and caring here and I will be recommending them to anyone needing a storage unit!!!

Awesome lady at the front desk owner needs to fix the…read moreelevator though lol and the rest of this message is just to finish yelps 85 character limit

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

Pedro and Abel we're so helpful and we're able to I get me a excellent deal on my storage space. I…read morehighly recommend them please ask for them.

When I first moved my things into this storage place I was relieved to find a clean, friendly…read moreenvironment to store my belongings. Management was friendly and the price was perfect for my 10x10 unit. It started at $54/month and then after a few months it went up to $64/month. No biggie. Then things started to change. Last month I found a dead mouse in my unit. The manager came and cleaned it up, but I was still quite disgusted. They did give me a discount on my next month of rent there, so that helped a little. I was initially going to post a review when I found the mouse, but I decided to be gracious. Now they have the GALL to not only increase my monthly rent, but DOUBLE it! So now instead of paying $64/month, they have gouged their price to $128/month without ANY upgrades or changes in their end. This place is an absolute rip off. As soon as you move in, they will expeditiously increase your rent and then eventually double it! Do not rent here! I can't wait to move out! Terrible ethics and terrible management! I've been a wonderful tenant and they STILL doubled their rent. Absolutely unacceptable.

I am so pleased with the great service I received at Global Storage. I came in yesterday and spoke…read moreto Roman, who explained to me how storage rental works. Then I came in today to get a unit and worked with Jim. I have never used self storage before, but it's really easy to rent and easy to access the space. I am so excited to have this space to make room in my overstuffed house! The unit is super clean and convenient. Both Roman and Jim were great to work with. I love this place!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Its rare I give a 4 star rating. This place deserves it. I met the manager, Rigo last week. He made…read morethings painless and gave me a great deal. He showed the the ins and outs of the building, as its rather large and easy to get lost in. He is very personable and polite. I now have 2 units there as its so convienient, and I have a lot of junk hahaha. Please tell rigo unit 2349's yelp review directed you to him. ( I get a referral credit lol)

I had a very large unit with everything going on I emptied it out a bit. Was able to get a smaller…read moreunit. The service is great, Rayna and Edward were very helpful. Will continue to rent a unit. Been here renting for about 4 years. Thanks again team, stay safe.

Decided to rent a u-haul because we couldn't find a dolly a couple hours before a move. we were…read morepicking up a tendem bike from my father in law. we were able to reserve a van one hour before our pick-up time. we also filled out all of the information ahead of time so the pick-up process was so quick and smooth. while there i mentioned that we originally wanted a pick-up truck but didn't see any available. the person checking us in knew there was one on the lot and was able to quickly change our reservation. we had the truck for about 6 hours and returned the car after hours. the text portal made the drop-off super easy and i like how our price automatically updated from per mile to per day because we drove a pretty far distance. we will also be automatically charged for tolls which makes things easy, but I should have brought my i-pass. overall a really great experience and will definitely be renting from them again in the future.

When I started renting a storage unit in 2020 with Keith being the GM every thing was great. Since…read moreKeith left, and his replacement obviously left I ended losing my unit because of financial problems and it was auctioned off for $5 with another location sending me a bill for the additional $1400 owed WTF???????? If I had known it would be offered for $5 I could have sent someone there to buy it and save my stuff. It's been impossible to email or call and no one seems to be able to tell me anything. I am very upset that the so called "great" customer service went from a 10 to a minus 50!!!!!!

We were evacuated from a fire area and needed storage immediately. UStorit gave up a perfect sized…read morespot within 15 minutes. The person helping us was knowledgeable and friendly which put my worries to rest for awhile. It seems to be a very secure location. My complaint was all the add-on fees plus they don't charge month to month for the unit. They charge from your arrival to the end of that month and then charge you again on the 1st. We paid for a month but will only get two weeks.

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

I stored all my belongings at the 62nd and Harlem location where Pat is the general manager and she…read morewas extremely helpful, pleasant and professional. It was a pleasure dealing with her.

Pat is an absolute Blessing! She is one of the most dedicated workers I've seen ever. She displays…read moreevery great skill that an employee should possess. She puts her heart in her work and it truly shows! She's so helpful and kind that a simple trip to my storage unit is such a great time when she's there! Thank you so much Pat for all you do!