Pros: America, in the office, is efficient and answers all questions quickly. We had a problem…read morewith the lock, Elvin (maintenance) was accessible and responded quickly. Hallways are clear, lights are motion censored, obvious climate controlled. Plenty of carts to use for your loads. Cons: America gave me a map of facility but such tiny print made it difficult to use. Simple reflective numbers as you round corners would be extremely helpful. The pad for access code, the hand sensor to open the door leaving, the elevator buttons, have all seen better days. America was busy in the facility and out of office when we arrived. The sign on door said 1245 return, almost hour and half later. Called the facility number, remote customer service bot, etc. America did call us about 20 mins later. Explained that when she is rounding, she can't be contacted by customer service (no beeper, cell, walkie-talkie) etc. That's an issue for customers needing assistance ie needing a lock cut off or someone needing a storage unit tour. My sister was clearing out her storage unit. We had movers scheduled. It was a smooth process after a rocky start. America is an asset to this facility.

STAY FAR AWAY FROM THIS BUZZARD OF BUSINESS…read more i've been a customer for years and have had many other storage units/companies in the past, NONE have been as disreputable, dishonest and negligent as ANY cube"smart" facility - NO MATTER WHO THE "manager" is supposed to be. the FRAUDULENT policies come from the TOP down and the CEO; chris marr, clearly doesn't care about customers, employees or the law surrounding his company. it doesn't matter which facility, the one I hired is on Oakton St, in Skokie.

As a first time user, I was surprised that is mandatory to pay for their insurance so expect your…read more"promotional" rate to go up by $11 to $15 per month depending on the coverage you choose. Be also prepared to receive calls from the property manager the next day after you make your online reservation and then again on the second day telling you that you absolutely need to finalize your paperwork otherwise the unit you reserved won't be available anymore (even though the web-site lets you choose up to a week to "move in"). I guess this is common practice and I was kind of expecting it... Oh, last thing: bring your own lock, otherwise you'll have to buy theirs. Besides that, the facility looks clean and well maintained. Everything is in good working order except for a side sliding door which has been broken since the day I signed my contract. I have to say that Erica and Casey were super nice to me, going above and beyond to explain in detail all the aspects involved in the agreement. Even though I just moved my things today, my son has been storing things in this facility for a year now with absolutely no issues.

I will say this place is clean. But! Every month they would raise the rent. Until, only after a…read moreyear, we related the payment there with a car payment. We moved out. When I check out they asked why. I simply told the truth. Your to expensive. The person behind the desk was surprised. He questioned my decision. After a long chat. I said "I don't need this" So he put down I was leaving due to no longer needing the space. NO! I said your to expensive. He lied on my no longer wanting to do business with them in his check out reason. I would not recommend this storage place. Unless you have money to waste.

Wow! Night and day when compared to our first storage rental location in this general area. The…read moreLock Up is a super clean, secure and new facility. Easy to reserve a locker online. Helpful and efficient onsite staff (2 people the day when I came to reserve which means that you don't wait for someone to come back to the office). The pricing is market for the space (of course, much higher than suburban locations). Access is easy and there have always been plenty of carts available. Great experience.

I called to inquire about transferring my unit to someone else. The representative explained the…read morechallenges with doing so, which I understood. Because I was driving and unable to write down the options, I asked if he could email the information to both my personal email and the email associated with my account so I could review everything later. Instead, he repeatedly told me that I was not listening to him. The tone and manner in which I was spoken to were extremely unprofessional. I work in customer service every day, so I was genuinely shocked by the way this interaction was handled. My husband was in the car with me and was also shocked by the conversation. He began recording the call and will be forwarding it to Lock Up Storage headquarters for review. There are too many storage options in Chicago to spend my money somewhere I don't feel respected as a customer or person.

From the beginning, Cynara at Safeguard was friendly, informative, and patient while I asked…read morequestions about renting a storage unit here. I didn't visit other facilities, I only did research online, but from the exterior Safeguard looks a lot more clean and safe. On the inside, Safeguard is spotless and secure. The access hours are flexible enough, as I don't need access after 10:00 p.m. anyway, and I like the security features. You get one key fob to access the elevators (or building after hours), and then your key is separate to your storage unit. I wish the unit had been less expensive ($198/month for a 10x15), but the unit we rented had a promotion which included the first three months for half off. We expected to rent for approximately six months, so it really made the price comparable to $150/month. I was able to reserve the unit 7 days ahead of time. Cyanara worked with me to make sure I didn't miss the promotion and followed up with e-mails and phone calls - but she didn't overdo it. She was also very helpful when I arrived to rent the unit. I would strongly recommend this facility.

1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

Dominique was amazing and so helpful ! Made everything so easy ! The facility is clean and staff…read moreis friendly and knowledgeable

Great friendly customer service, patience and professionalism by Rene at the Streamwood location…read more It was a pleasure working with him

I had the pleasure of speaking with America.. She was…read moredefinitely a person I will enjoy speaking with on a regular basis in the near future I value her knowledge and focus she has for her duties at storage mart.. Well done America ..thank you .. Rae

Update: Before and after my complaint, the manager, America, at this location and every employee…read moreI've encountered here were and are super friendly and helpful. They and their main and regional offices all responded extremely quickly to my complaint and wanted to make it right. That's very much appreciated. I think a great solution would be to not bury the fine print so far from the pricing but put a short notice below the pricing for each unit - simply that price is subject to change at anytime with 15 days notice. I certainly would've paused and considered other options. Original one star review: Bait and switch pricing. Increased my rent 65% after less than 3 months with only 20 days notice. You have to scroll down 6 pages to find the fine print that says they can change pricing at any time with 15 days notice. This is a summer storage unit for my daughter's dorm and we're not local so it wouldn't make sense for us to fly out and move to another facility. Will never do business with them again. Utterly ridiculous and shady business practice.