Marisela has great customer service. She was amazing in giving her advice on what storage unit to choose. Definitely recommend coming here. read more

Extra Space Storage - Moving out items - Self Storage Near Me - Chicago, Illinois

Supervisor was very courteous, professional and patient to answer all my questions. I was able to see the rooms to compare sizes. There are two sides of the building- one wooden flooring and other cement flooring. read more

Terrific customer service! Jessica was so incredibly helpful and friendly! I'm renting my second space at this location, and she explained all the details of the rental agreements. Spaces are clean, secure, and easy to access. read more

Great customer service. It was an easy process moving out of my storage unit. I would highly recommend this location if you are looking to move your belongings into a storage unit read more

Set up is a great experience and the units are clean and easily accessible, but 3 months in I received a postcard in the mail (that I nearly threw away b/c it looked like junk) indicating in very small font that my rent for a 5' x 5' space would be nearly doubling from $49/month to $89/month. I called the office, and Mike explained that I'd signed a month-to-month contract that says the price could change anytime based on whatever Extra Space determines is "market rate" for my unit. I have no option but to pay the rate increase or move out. Mike said I could have locked in the $49/month rate if I had paid up to 24 months in advance, but that option was never offered to me and now it's too late. This feels like a really dishonest "gotcha!" business practice - rope people in at a low rate, then hike it up without clearly explaining the risks up front, and force them to pay up or move out. read more

Jessica was amazing ! helped me find right what I was looking for a nice unit .friendly and caring. Will use again thanks to her and all her great help . read more

Pricing is outrageous, the amount of times it has fluctuated is also ridiculous. I'm paying A QUARTER of what I was paying at another storage facility. Location is always dirty, other tenants are constantly leaving garbage behind. Very strange but even the elevators smell like literal garbage cans. I can positively say they are responsive but that's about it. I'm guessing I was paying for the title of the neighborhood. Wish I left sooner. read more

What a professional group of people, I used ESP for several years There are no negatives, everyone Dealt with was overly helpful 20 stars! read more

While the facility is convenient, there are never any carts available. There is nothing in place to stop people from taking multiple carts even during peak times. In addition, customers often leave the carts at their units and staff don't seem to be too concerned about retrieving them. read more

The website is very misleading. I thought I was getting one unit and the actual unit they had for me was a 4 foot tall cubby stacked on their other units. It had to be accessed by a rolling metal staircase. Then when I said this wasn't what I signed up for they said I could upgrade but pay $50 more a month. I said no and asked for a refund. It seemed like the man was helpful and got me my refund right away. Only come to find out that my account is not canceled and my card has been charge for the initial amount of $82 three different times! Do not go here! read more

I find it fascinating that my previous negative review is not showing up under the Extra Space Storage profile. They must pay to have them removed. My rate was originally $50 per month when I first purchased the storage unit a year and a few months ago. My storage space is the equivalent of a shallow walk in closet. Today I got a notice that it's going up to $81. DO NOT use these guys. I will be writing my review on Google and every place I possibly can. The owner of this place (it's likely a corporate decision) is incredibly greedy. I need to get a larger apartment so I can stop wasting my money. read more

I moved in today for 3 months to declutter our place. Everyone is very professional and the place is clean and well managed. Mike was a pleasure to work with for both renting the unit and check-in. read more

Storage spaces are super clean and very accessible. We rented for over a year with no problem!

Thorough and caring staff. I don't I'd giving them my money. The value is only part of it. The staff is on top of their game.

Very clean and affordable. Great location in Wicker Park. If I need self storage in west town, I'd recommend this facility. read more

I have never rented a space before and Jessica was fantastic in orienting me to the space, helping with all the necessary paperwork, and following up with me to see if everything was ok. The space is clean and seems secure. The loading dock, elevator, and carts you can use make the space super convenient. read more

Convenient and well-maintained location and super friendly staff (shout-out to Yvonne)! I was able to lock in a good price online, then come see the unit, sign the contract, and get the keys. Pro tip: if you already have renter's insurance, check to see if they cover self-storage, and bring that with you! read more

This place is extraordinarily expensive relative to other storage options in the neighborhood. Public Storage and East Bank Storage are about 30%+ cheaper. Think about that 30% in terms of dollars per month and per year. But it's brand new! So you won't get stuck with a dingy storage unit, so add a star for that. read more

Compared to similar storage facilities in the area, the prices here are fantastic and definitely drew me in. The storage unit was clean, and the facility itself was clean and organized. Rob and Mike were both friendly and helpful and got me set up and on my way very quickly. read more

Fabulous location right by the Division stop. Very clean units and easy to pull in and load things in and out of the storage unit. Lots of different sizes of units available. And the manager, Daniel, there is phenomenal! Incredibly professional and helpful along with the whole team! read more

Good location and easy access through back entrance. Great store manager (Ketora) at this location.

Easy, fast, clean and new. Only the addition charges for the lock and the insurance wasn't so clear at the beginning. The costs are still reasonable and fair. read more

The manager, Ketora, and employee, Vanessa, are fantastic. They are super helpful, efficient, knowledgeable and even stayed after hours to help me and my girlfriend get a storage unit when we really needed it that day. The service is well thought out and the location is convenient, also the facilities are clean and loading/unloading process is a breeze. Plus the first month of storage comes free! Highly recommended. read more

Great service from inquiry all the way through. I had to change my date AND move to a larger unit on the day of the local move and they were so helpful, the space has air conditioning and very clean. Rob and Mike were very efficient and friendly and so helpful throughout. Highly recommend. read more

Incredibly convenient and the staff couldn't be nicer or more helpful. Made what's always a stressful adventure of moving so much easier.