Terrible. Please, read this and other negative reviews and do not store your belongings here. Two big problems: (1) We rented two storage units. The prices for both units almost doubled in less than three months. This is price gouging. (2) One of the units had both water and pest damage in it. When we removed our belongings, after two months of storage during the spring, we found mouse droppings everywhere (we'd had a few wicker baskets in the unit, and the mice feasted on them). Extra Space claims to provide pest control, but it's obvious that they do not. A wall in the unit was also very obviously wet (per photos, etc.), which then wet our things (e.g. dining room table and chairs and other costly items) and caused mold growth. We documented the wet wall, but our insurance claim (insurance they provide and we/you pay for when you sign up) was denied. "Water" is a peril that's covered under the policy, but mold, of course, isn't, so this is how their unethical adjusters/lawyers get around paying the claim. More could be said. Please store your belongings elsewhere! read more

Extra Space Storage - Wet wall. - Self Storage Near Me - Lincolnwood, Illinois

See all

Increased my rate to double the price without warning. I'm aware of price increases as I have 4 other units at different locations but never double! Also, they won't adjust the price for moving out early due to the price increase. read more

Great customer service I recommend this place to everyone answered all my questions and concerns

Just received a notice in the mail that my rate is going to be DOUBLED. Actually its going to be going down to ZERO. Doubling my rate and your company expects my continued business? That might be one of the silliest things I've heard all year. A subsequent post to mine mentioned the same thing about the rent increases and Extra COST Storage's response was hilarious in an "We dont give a damn about your business because we think we're the only game in town" kind of way: "Hi *****, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at *********" The people who work there are nice, yes. They have no control over the price increases and also have no issue lying about when issues will be taken care of. Clean and secure facility? WHAT A JOKE. They cant even make the grounds less hazardous when it comes to ice and clearly fixing things aren't a priority. Hey, Extra COST Storage: Looking forward to helping people find your competition. Even better, after their people magnanimously offered to reduce the increase from 100% to 50%, I reminded them that I had already booked the same size space at their competition (Public Storage) in a clean and well maintained facility for the SAME PRICE I was paying before their increase. Folks, do yourselves a favor and look at other facilities. Prices will vary but you'll find better in less time than you think. Bye bye, Extra COST Storage! read more

See all

Rena was amazing and super helpful! Easy move out process and extra storage was great for what I needed it for! Would recommend!

I spent a lot of time looking at reviews of storage places before settling on Extra Space Storage on Devon. I visited a few as well. Melissa And Mia have been courteous and helpful with every visit and every question. Very nice people to deal with. On multiple visits I observed Mia either along the roadway picking up garbage, cleaning up a storage locker or common area, or walking around the grounds picking up debris. When i did have an issue with the gate (which turned out to be operator error) Melissa was right there to help me My particular is on the second level. Been very easy to pull up to a door, grab a cart and load up, take the elevator, and get to my locker. Well maintained temperature controlled building. read more

Beware of promotional rates and subsequent massive price increases. When I signed up I had no idea I was getting any kind of promotional rate. It was only after three months when I learned that I was getting smacked with a 20% price increase during the height of one of the worst recessions since the Great Depression. Of course, given the cost of moving all the stuff I have in a 15x15 unit far outweighs the cost of the increase, these folks know I'm highly unlikely to leave and when I called them out on it, they didn't seem to care if I did leave. If you rent from these folks, make sure you contractually limit the amount and frequency of increases, otherwise be ready for double digit increases. In my opinion, if you're looking for a storage locker, look elsewhere. read more

Will ruthlessly increase your rent frequently. Will o ly keep the initial rate for time that you prepay. Look elsewhere and lock in a rent amount. read more

cristian was amazing help, he held my package and gave me a call when they arrived.

As if moving itself wasn't stressful enough already, the last thing you'd want to worry about is where you are going to store all your things during the transition between homes. That was the situation for me, with lots of unknowns on where we'd be next week, the next month, and for how long in limbo. Extra Space Storage in Lincolnwood at least took the burden off of my shoulders on storage needs, and the incredible staff at this location has been tremendously helpful to make life just a bit easier for me! I've worked with both Melissa and Mia at this location, and both ladies really take pride in customer service to ensure they offered me as much level of flexibility as possible to fit the needs of my unique situation. In just over a month's time, I've moved my storage space 3 times, due to changes in the amount of space I needed as things were coming and going. Melissa and Mia made these arrangements seamless, and never once expressed any concerns over the number of times they've had to convert my contract (they were really understanding of my particular situation). Based on my personal experience so far, client service has been top-notch, and I would highly recommend working with either Melissa or Mia for your storage needs at this location. Now on to a little bit about the facility itself. It's located off of a semi-quiet street, not super busy so it's easy in and out of this facility (especially if you are driving a large moving truck, you'd want to have easier access in and out not in crazy traffic). You may notice a broken fence and be concerned about security, but I learned that was the fault of a drunk driver, and due to COVID, everything just takes longer to fix. Once inside, there's a good amount of loading space to move things in and out. I've had storage up on the 2nd floor, basement, and also seen storage in a pull-up building. The pull-up (where your car can just pull up into the front of the storage, whether outside or inside the building) are definitely really nice but highly coveted (and a little pricier--BUT, makes moving a whole lot easier if you have furniture!). If you have tons of things, like a house full, I wouldn't recommend the upper floors even though there is elevator access and lots of complimentary carts for you to use. My move up to the 2nd floor was really hard, took about 4 hours to unload a packed 15' box truck into a 10' x 12' unit. Due to needing more space, I then moved all my things from the 2nd floor to the basement into a 10' x 20'. The basement units are really nice, with big roll-up overhead doors (instead of compact doors that opened sideways) which in my opinion makes loading and unloading so much easier. It's also nice and cool in the basement, unlike being on the upper levels. I am now onto my 3rd unit, after moving some things out, so I've downsized to a 10' x 8' still in the basement. Transferring my things between the 2 units was a breeze. All the storage units we've been in have been swept clean, and hallways are tidy free of debris. I also notice security cameras throughout the hallways, which assures me of security. Really happy with my current unit and will be staying there for a while. Pricing for this facility is competitive with other storage facilities out there, I did the research. Also, there's no commitment to any contracts, this is a month-by-month, and they offer you the option to pay a day rate if you need to extend your rental just a tad over the one-month period. All you need to do is COMMUNICATE (which a lot of people fail to do, then they complain about bad service). They also don't force you to buy their insurance, especially if you already have your own, and they don't make you jump through monkey hoops to show a bunch of documentation (have worked with another storage facility that asked to see a ton of paperwork). Finally, they don't charge you a separate fee for the lock, it's included with the price of the rental. Bottom line--there are many storage facilities out there, and yes, you should shop around to find one that fits your particular need. Do your due diligence, ask the right questions, communicate often and clearly articulate on your needs, and this place will do all they can to make things work for you! read more

We have been customers of Extra Space Storage for over 20 years and have always been very satisfied with their service. Their facility has been clean and well managed. We would highly recommend it. read more

I rented a small storage unit for three years. Great customer service and a very clean and convenient facility!

Great place for storage. Clean and the property was well managed. Mia was very professional. She took every Covid precaution I could think of. What she didn't know was I'm a high risk candidate and usually have the worse anxiety going to unfamiliar places. She helped me find the best size unit. She was safe and professional. I had to call her once when I thought the elevator was broken and she came right away to help. It wasn't broken and she explain to me what happened in case it happened again. Very Helpful. Very Sweet. And more importantly she made us feel safe. Thanks Mia! read more

The extra space storage facility in Lincolnwood is very well-maintained. I want to give a shout out to Melissa and the professionalism she provided during my move-in. read more

Mia the manager of this location is incredible . So helpful in finding the best rates and times to move in or out. Always helpful in all situation. Moving is stressful enough, so it's nice to have a friend there to help and guide you when needed. I'd pick this location only. Mia is worth it. read more

Absolute worst storage center ever you're better off going with one of their competitors not helpful at all completely dirty and very rude