As if moving itself wasn't stressful enough already, the last thing you'd want to worry about is where you are going to store all your things during the transition between homes. That was the situation for me, with lots of unknowns on where we'd be next week, the next month, and for how long in limbo. Extra Space Storage in Lincolnwood at least took the burden off of my shoulders on storage needs, and the incredible staff at this location has been tremendously helpful to make life just a bit easier for me! I've worked with both Melissa and Mia at this location, and both ladies really take pride in customer service to ensure they offered me as much level of flexibility as possible to fit the needs of my unique situation. In just over a month's time, I've moved my storage space 3 times, due to changes in the amount of space I needed as things were coming and going. Melissa and Mia made these arrangements seamless, and never once expressed any concerns over the number of times they've had to convert my contract (they were really understanding of my particular situation). Based on my personal experience so far, client service has been top-notch, and I would highly recommend working with either Melissa or Mia for your storage needs at this location.
Now on to a little bit about the facility itself. It's located off of a semi-quiet street, not super busy so it's easy in and out of this facility (especially if you are driving a large moving truck, you'd want to have easier access in and out not in crazy traffic). You may notice a broken fence and be concerned about security, but I learned that was the fault of a drunk driver, and due to COVID, everything just takes longer to fix. Once inside, there's a good amount of loading space to move things in and out. I've had storage up on the 2nd floor, basement, and also seen storage in a pull-up building. The pull-up (where your car can just pull up into the front of the storage, whether outside or inside the building) are definitely really nice but highly coveted (and a little pricier--BUT, makes moving a whole lot easier if you have furniture!). If you have tons of things, like a house full, I wouldn't recommend the upper floors even though there is elevator access and lots of complimentary carts for you to use. My move up to the 2nd floor was really hard, took about 4 hours to unload a packed 15' box truck into a 10' x 12' unit. Due to needing more space, I then moved all my things from the 2nd floor to the basement into a 10' x 20'. The basement units are really nice, with big roll-up overhead doors (instead of compact doors that opened sideways) which in my opinion makes loading and unloading so much easier. It's also nice and cool in the basement, unlike being on the upper levels. I am now onto my 3rd unit, after moving some things out, so I've downsized to a 10' x 8' still in the basement. Transferring my things between the 2 units was a breeze. All the storage units we've been in have been swept clean, and hallways are tidy free of debris. I also notice security cameras throughout the hallways, which assures me of security. Really happy with my current unit and will be staying there for a while.
Pricing for this facility is competitive with other storage facilities out there, I did the research. Also, there's no commitment to any contracts, this is a month-by-month, and they offer you the option to pay a day rate if you need to extend your rental just a tad over the one-month period. All you need to do is COMMUNICATE (which a lot of people fail to do, then they complain about bad service). They also don't force you to buy their insurance, especially if you already have your own, and they don't make you jump through monkey hoops to show a bunch of documentation (have worked with another storage facility that asked to see a ton of paperwork). Finally, they don't charge you a separate fee for the lock, it's included with the price of the rental.
Bottom line--there are many storage facilities out there, and yes, you should shop around to find one that fits your particular need. Do your due diligence, ask the right questions, communicate often and clearly articulate on your needs, and this place will do all they can to make things work for you! read more