Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

Safeguard Self Storage in Lyon's Illinois... the facility is kept clean and the site manager (Deb)…read morewas friendly and very helpful in getting me the best deal for the size unit that I needed. Thanks Deb, you're awesome!!!

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

Shirley has always been very helpful especially when we first moved to Justice. We continue to…read morechoose Public Storage because we feel that it is the best place to keep our storage knowing that it will be kept safe and clean. Thank you for watching out for us Shirley. You deserve a promotion!!!!! Danielle Klein

Barbara was helpful and awesome helping me obtain my storage unit. great special rates. I highly…read morerecommend

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

These guys are awesome! Went above and beyond to be accommodating to my drive from Michigan. Very…read moreprofessional and great communication. Highly recommend.

I love this location the manager is helpful and always willing to help you can drive in and they…read morealso have parking. It's ideal If you need to store go see Jackie, Johnthan, or Antonio

Great place to store our very old and fragile travel trailer. We've been storing our camper at East…read moreGate every winter for the past 6 years and have never had a problem. We always worry about mice getting in and chewing stuff up but it's never happened. Scott has been great about arranging drop off and pick up dates each year and it's been so convenient for us. It's so nice to have a place we can count on year after year. We highly recommend East Gate Storage.

From the owner: Indoor RV, Boat, and Vehicle Storage - East Gate Storage is conveniently located in the southwest…read moresuburbs of Chicago, Illinois. East Gate is a safe, clean, dry and secure facility capable of storing vehicles up to 45' in length and requiring up to high 14' clearance. Store you vehicle indoors this winter season or also offering year round storage - out of the weather and elements. Automobiles, Boats, Jet-Ski's, RV's, Travel Trailers, Pop-ups and Car Haulers can all be easily accommodated indoors.

I stored all my belongings at the 62nd and Harlem location where Pat is the general manager and she…read morewas extremely helpful, pleasant and professional. It was a pleasure dealing with her.

Pat is an absolute Blessing! She is one of the most dedicated workers I've seen ever. She displays…read moreevery great skill that an employee should possess. She puts her heart in her work and it truly shows! She's so helpful and kind that a simple trip to my storage unit is such a great time when she's there! Thank you so much Pat for all you do!

Wow! Night and day when compared to our first storage rental location in this general area. The…read moreLock Up is a super clean, secure and new facility. Easy to reserve a locker online. Helpful and efficient onsite staff (2 people the day when I came to reserve which means that you don't wait for someone to come back to the office). The pricing is market for the space (of course, much higher than suburban locations). Access is easy and there have always been plenty of carts available. Great experience.

I called to inquire about transferring my unit to someone else. The representative explained the…read morechallenges with doing so, which I understood. Because I was driving and unable to write down the options, I asked if he could email the information to both my personal email and the email associated with my account so I could review everything later. Instead, he repeatedly told me that I was not listening to him. The tone and manner in which I was spoken to were extremely unprofessional. I work in customer service every day, so I was genuinely shocked by the way this interaction was handled. My husband was in the car with me and was also shocked by the conversation. He began recording the call and will be forwarding it to Lock Up Storage headquarters for review. There are too many storage options in Chicago to spend my money somewhere I don't feel respected as a customer or person.

great place and it have 24/7 gate and clean property as well and online payment I recommend this…read moreplace

Sarah helped me rent a storage quick and easy. Great price and clean property. 5 stars she is great…read moreI highly recommend