Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

Barbara was helpful and awesome helping me obtain my storage unit. great special rates. I highly…read morerecommend

Checked rates online and then drove up to look at the unit. There was a sign on the door saying the…read moreoffice will reopen at 2pm. So, we decided to go grab a quick lunch and return. We arrived at 2:20pm the sign was still up and no one was present at the office. We decided to hang out in the care and wait an additional 10-20 minutes. No one came. We decided (again) to leave and take care of some errands and come back in +/- 2 hours. Finally, upon returning someone was in the office (I believe her name was Shirley?). Very sweet woman, she showed us the unit and told us PS is offering $1 for the first month and a special monthly rate, and we said great, we'll take it. However, She "forgot" to mention that we would be charged an additional $20 or $30 for an administrative fee until after she signed us up. Still, the rate was OK. We also liked that we could supply our own locks. Overall, she was pleasant to deal with. She didn't go out of her way, but regardless, she was very professional. Why we left: PS kept raising our fees every year and trying to get a hold of someone to discuss this was an unachievable task. No one returned phone messages and no one replied to emails. (The inquiries were sent to the regional corporate office not this particular location - per Shirley's instructions). When we brought up these issues to Shirley again, she informed us she couldn't do anything and all complaints/issues had to go through corporate customer service. Again, we called and called and left messages. No one answered, no one called back. (By the way, we always paid our bill on time). So, we decided to leave this location and go elsewhere. We met with Shirley again (our last/move out day); she checked our unit and basically didn't offer anything (to make us rethink about moving). But within minutes of leaving the office, we received a call from corporate saying that if we'd stay with them they would give us a very special rate (what they originally quoted). And my reply was: you're calling now? After we have moved out our stuff? Ridiculous.

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

I love this location the manager is helpful and always willing to help you can drive in and they…read morealso have parking. It's ideal If you need to store go see Jackie, Johnthan, or Antonio

These guys are awesome! Went above and beyond to be accommodating to my drive from Michigan. Very…read moreprofessional and great communication. Highly recommend.

Great place to store our very old and fragile travel trailer. We've been storing our camper at East…read moreGate every winter for the past 6 years and have never had a problem. We always worry about mice getting in and chewing stuff up but it's never happened. Scott has been great about arranging drop off and pick up dates each year and it's been so convenient for us. It's so nice to have a place we can count on year after year. We highly recommend East Gate Storage.

We were referred to East Gate last year by a friend of ours when we were looking for a place to…read morestore our show car for the winter. Not only was it affordable but the staff was friendly and very helpful. Our car was safe all winter long and we had access to it anytime we wanted to. We were so impressed we are using them again this year. I highly recommend them.

Pat is an absolute Blessing! She is one of the most dedicated workers I've seen ever. She displays…read moreevery great skill that an employee should possess. She puts her heart in her work and it truly shows! She's so helpful and kind that a simple trip to my storage unit is such a great time when she's there! Thank you so much Pat for all you do!

I stored all my belongings at the 62nd and Harlem location where Pat is the general manager and she…read morewas extremely helpful, pleasant and professional. It was a pleasure dealing with her.

Shout out to my man Maurice! Super helpful and an overall seamless experience…read more Will definitely be recommending and coming back for future moves.

Just rented a unit and everything went smoothly. People were very helpful and I successfully…read morestarted the process.

Sarah helped me rent a storage quick and easy. Great price and clean property. 5 stars she is great…read moreI highly recommend

Worst storage place around. Gave them a second chance and wanted to park my vehicle here to find…read moreout that the units are sitting 7" inches above the ground so hopefully your parking a lifted truck but oh wait you cant even park a truck in there because there 10" ft is actually 6.5 ft