I worked with Joe and Al during my relocation from Chicago to Cleveland. I was in a top floor unit…read morein a three floor walk up, and they did an excellent job conducting a move with two people that was really a job for three people. They both took great care to make sure my items were protected when loading out of my apartment and onto the truck and even helped me pack many items that I hadn't packed by the time they arrived. If ever do another long distance move again, I would love to work with both of them again. Kourtnea Stevenson

Joe and his team are wonderful. Super professional and efficient. Our reserved time even got cut…read moreshort because they finish early!

The place is clean and seems secure. Unfortunately, mold has grown on most of my furniture there…read moreover the past several months while we were out of town. It started at the floor level and has crept up about 6-8" on the furniture. I sent them pictures of it and asked them to call me. They did not call. When I called them about it they said I can submit a claim to my insurance. They say they keep the humidity at 55%, but this cannot be accurate, as the mold would not grow at that level. Lately the place smells musty when you walk in, so clearly there is a problem. It did not used to smell that way before. They offered no mitigation and said they have nothing to offer me. A real disappointment.

Rented a 5x10 less than a year ago for $57 month. Just received increase notice of $87 month…read more That's $30 increase per month in less than a year renting. This increase is almost double of what I am paying, TOTALLY RIDICULOUS!!!!!!!

Service is amazing and the team here are all very friendly and knowledgeable. Their selection is…read morethe largest in Chicago. I went in looking for a crazy box size for a project that was six months in the making and finally found it here with their A1 customer service. The value is incredible and very reasonable. If you're like Me and you're looking for something unique or just looking for a good value on a lot of boxes come by and see the team here at citation they're amazing. Please note that this place is a big warehouse with the entrance around the side. So, walk up to the door, on the side of the building, and knock. The guys are inside and they are all waiting to help you with your project/business goals.

This place is perfect if you are moving and need a variety of sizes and a bunch of boxes. They…read morehave every size box ( and I mean every) you need and they even have move kits based on your apartment size ( 1 or 2 bedroom). The kits include boxes, wardrobe boxes, tape, paper, and bubble wrap. The rates are way better than Uhaul and the quality is incredibly better than half prices boxes store. Shout out to Jacob for amazing customer service. It is always nice to shop local and Citation does not disappoint. We will always use them for any of our box needs.

We can't do Card board boxes because My wife gets rashes from them. With Redi-Box Our move from one…read morehouse to another and 0° weather. Along with snow, blizzard was super easy. You guys know how easy it is to pack all your things. Label it and give it back without the hassle of keeping the boxes recycling and what not? Worth every penny I will definitely do this again. And i'm not stuck with all the boxes afterwards.

I've used redi-box twice now. The first time was great with no issues, the second time was not…read more There were a lot of small things that really added up to a mediocre (borderline bad) experience. I added on packing paper to the order 3 days after placing it. 1) When the order arrived I found a bug in the bubble wrap. 2) I was asked to delay my pickup date, which I did even though tiny apartments in Chicago don't leave much room for storing large plastic tubs and it really messed with my ability to properly move in and decorate. 3) On pickup day the driver didn't want to take the elevator upstairs to pickup the boxes so I had to bring them down to the ground floor myself. On their website picking up boxes is included in the price. There were no stairs for him to navigate at all so there really wasn't an excuse for this. 4) A month after placing (and being charged for) my order I received a receipt for an additional charge. I called multiple times to figure out what the charge was for but no one ever answered the phone. I even responded to the text they sent but received no response. I did some math to figure out it was for the packing paper that I guess they forgot to charge for. This last issue is what really made me write this review. To go around charging people's card and not telling them what for is crazy. Not a horrible experience but I'll probably try another company next time.

I had the most amazing local moving experience with Two Men and a Truck. From the initial quoting…read moreprocess, with the wonderful, patient and professional Mr. Diego Falcon to the actual moving day with Phillip McHerron, DeVante Taylor and John Munoz. This team's professionalism, care for my items, teamwork, and attention to detail was truly commendable. I will definitely use this wonderful crew for my long distance move in the near future.

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

Nice team. Very efficient and friendly. Great up front saved parking for quick drop off.read more

Slow service and about twice the price of UPS online. This store isn't actually UPS. This are…read moreindependent business that has licensed the use of the UPS name. There's a substantial "middle man" markup on all aspects of using them compared to using UPS directly or an online shipper with much lower prices.

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

I read the reviews and was wary at first with booking Juan and the crew for help moving my 3…read morebedroom house and family 28 miles one way I can't lie! But they have very affordable and competitive pricing made me have to try it; I got my money's worth and more!! They showed up on time and even though I am clueless to moving they made it actually less stressful overall. All my things made it in one piece and my dog had a new friend at the end. These people were very well mannered and I was very comfortable with them. Most people only write reviews when upset, but these gentleman are better than advertised and would highly recommend!!!

Damaged 3 pieces of our furniture, no company responsibility, no customer service. Worst experience…read morewith a move in my life. Wouldn't wish these goons on my worst enemy. They even asked for tips. Warbros Move that look like they're more comfortable in the big house; don't let them in your house. AVOID.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area