Toured this Very clean facility it looks brand new…read more Great access with a inside loading bay, the staff here is very helpful. I recommend them!!

Just got a storage unit with someone, and pretty easy process. I have to admit I am impressed with…read morehow clean it is. We got an indoor unit, and it is very convenient. Parking indoors, and multiple carts to use when transporting thing. This is my first storage unit so I don't have much to compare it to, but so far it has been a good experience.

Its rare I give a 4 star rating. This place deserves it. I met the manager, Rigo last week. He made…read morethings painless and gave me a great deal. He showed the the ins and outs of the building, as its rather large and easy to get lost in. He is very personable and polite. I now have 2 units there as its so convienient, and I have a lot of junk hahaha. Please tell rigo unit 2349's yelp review directed you to him. ( I get a referral credit lol)

I had a very large unit with everything going on I emptied it out a bit. Was able to get a smaller…read moreunit. The service is great, Rayna and Edward were very helpful. Will continue to rent a unit. Been here renting for about 4 years. Thanks again team, stay safe.

I stored all my belongings at the 62nd and Harlem location where Pat is the general manager and she…read morewas extremely helpful, pleasant and professional. It was a pleasure dealing with her.

Pat is an absolute Blessing! She is one of the most dedicated workers I've seen ever. She displays…read moreevery great skill that an employee should possess. She puts her heart in her work and it truly shows! She's so helpful and kind that a simple trip to my storage unit is such a great time when she's there! Thank you so much Pat for all you do!

I am so pleased with the great service I received at Global Storage. I came in yesterday and spoke…read moreto Roman, who explained to me how storage rental works. Then I came in today to get a unit and worked with Jim. I have never used self storage before, but it's really easy to rent and easy to access the space. I am so excited to have this space to make room in my overstuffed house! The unit is super clean and convenient. Both Roman and Jim were great to work with. I love this place!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

We were evacuated from a fire area and needed storage immediately. UStorit gave up a perfect sized…read morespot within 15 minutes. The person helping us was knowledgeable and friendly which put my worries to rest for awhile. It seems to be a very secure location. My complaint was all the add-on fees plus they don't charge month to month for the unit. They charge from your arrival to the end of that month and then charge you again on the 1st. We paid for a month but will only get two weeks.

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

I was looking for a small storage space to for my small buisness and went to the pu lic storage on…read moreOgden. Laquisha who is the manager was there and took care of me She was very professional and patient with me taking me around looking for the right unit to fit my needs. She explained everything in detail and was great all around!

Customer service has been pretty bad; the office is always empty no matter when I go, and nobody…read morepicks up my calls or calls me back.

It may seem silly to give a storage facility such a high rating, but believe me, these guys earned…read moreit. I recently moved from Chicago to Elmhurst, and needed a place to *park* my furniture for a few days. I went onto StorageMart's website to check out their prices and saw that they had a "first month 50% off deal" for the unit-size I was looking for (10' x 15'). However, I thought that this wouldn't be available for someone who wanted to rent for just one month. I called their 800 number, and without any prompting from me, StorageMart's representative gave me 1/2 off even though I was only going to rent for one month. Sweet! The people who work at this facility are very professional and courteous - they take the time to explain how everything works and are very helpful. I was able to get setup in my unit in just a few minutes, and so far everything has worked great. I've worked with other storage companies, and these guys beat them by being professional and helpful. They go out of their way to make sure that your experience as a customer of StorageMart is very positive.

I came in and Ginger was on lunch. I waited a little bit but that was not a problem at all. I had a…read morepallet dropping off for a customer. She was very helpful ! Thanks Ginger for your help !

Hi I'm Jerome and I have been coming to public storage as a kid and I'm proud member of this…read morefacility. The staff are attentive, the line of communication is always open and they do really good job of providing the right space for every need. I have used public storage spaces before but the West loop location is the standard.

Jenny was absolutely amazing! She helped me get my storage unit and made the entire process…read moreincredibly smooth from start to finish. She was kind, patient, and very professional, taking the time to answer all of my questions and making sure everything was handled efficiently. Her excellent customer service made the experience stress-free.