IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

Avoid this place if you value honesty and good customer service! I was given a price and told it…read morewould be locked in for at least six months but only to have my rate nearly double in just 3.5 months with zero explanation. When I called to ask why, no one could give me a straight answer, and the customer service was beyond frustrating. On top of that, there's no communication between their online sales team and the in-person staff. What they tell you online doesn't match what happens when you go in, and you're left dealing with the mess. It feels like they just say whatever to get you in the door, then hit you with surprise charges later. Save yourself the hassle and look elsewhere. This place is all about bait-and-switch pricing and terrible communication.

Friendly employees. Bait and switch on the price. Got an online great price but when I signed the…read moreagreement for the space they added a 50% tax and administrative fee to the price that made it EXACTLY the same as the regular price!!!

I would highly recommend National Fence. They have been responsive and went above and beyond the…read moreneeds to the job. Sara was the very best! She was amazing and really helped get the job done. I will definitely partner with them on my next job! TC

Their initial service was fine--delivery and pickup were on time. However, when it came to the…read morefinal removal, they left one panel behind due to minor bushes growing through it. Instead of handling it, they falsely reported it as "missing" and kept billing me monthly for it. Even after I called, they insisted I pay for the panel or continued rental. This is unacceptable practice. I can't recommend them unless you want to micromanage your closeout.

Raised my rental cost by 80% one month after signing with them. Could not get in on a Sunday when…read morethey are supposed to be open. Door is often propped open and someone was, I'm pretty sure, living in aone of the units.

i got a 10x10 in october of2025 i was paying $118 i received a text message several days ago…read morestating its up by $100 no prior notice nothing i call speak to juan and he says you can pay $65 extra dollars this month that the economy has gone up well yes it has for customers as well upon checking they are still offering the price i paid when i started in october let the buyer beware they will have you get a unit and then raise it by $100 for a small unit like mine i have contacted several other storage units indoor around the surrounding areas and none have gone up by $100 not even close to $65 several storage facilities stated they raised it by 25 to $30 and notified their customers i dont understand why chase current customers away!! i did speak to a manager online who stated they would keep my rate the same this month and start charging me the extra $100 next month but juan stated his district manager stated $35 off the new $100 upcharge does she actually believe $35 off of the up charge helps? i will update everyone once i speak to them today

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

Had a unit at public storage for 2 years. Decided not to continue holding my stuff here because the…read moreupcharges were ridiculous. Went to move my things out of the unit, hired a moving crew and a truck to get all of my things out of the unit and not worry about taking multiple trips. Got off the elevator and instantly smelled a strong odor of MOLD AND MILDEW. Went to open my unit and opened it to ALL OF MY ITEMS DAMAGED AND COVERED IN MOLD with puddles of water still sitting on my items. I'd highly advise anyone against storing your things at public storage in Berwyn IL.

Won a unit at auction. Drove an hour to go pick it up. Stalled me for another hour stating they…read moreneeded manager approval to release the unit. All while they knew the owner was coming to pay, they could've told me that an hour ago but decided to waste my time.

I love this location the manager is helpful and always willing to help you can drive in and they…read morealso have parking. It's ideal If you need to store go see Jackie, Johnthan, or Antonio

These guys are awesome! Went above and beyond to be accommodating to my drive from Michigan. Very…read moreprofessional and great communication. Highly recommend.

I find most negative reviews to be unconstructive, and instead believe in speaking with management…read moreand resolving issues like adults. I'm only posting this because the manager I spoke with by phone actively refused to address the situation. With that in mind, I'm now posting a full review. This review concerns a rental totaling $1,354. When I returned the truck, I followed the posted instructions to wait in my vehicle for an attendant. After waiting 5+ minutes with no acknowledgment, I went inside and found 2 employees at the front counter with no other customers present, unaware anyone was outside. Vanessa, the staff member who performed the check-in, did not verify the dolly and moving blankets until I asked her to. She said she did not see them on my order. If I hadn't spoken up, I have serious concerns that I could've been charged for equipment I had already returned. That is a clear lapse in intake procedure. With that said, Vanessa was very friendly and professional, unlike her manager, Nancy. Later I realized I left my house key on the truck keyring. I called the location and spoke with Nancy. The very first thing I said was that leaving the key behind was my fault, and I took responsibility upfront. I also told her that I was calling her instead of immediately leaving a bad review, as I assumed that this courtesy would be appreciated by any professional manager. Instead, her only response was that "U-Haul advises customers not to put personal keys on the key chain," as if citing policy excused all other responsibilities. While I was forthright about my own mistake, Nancy repeatedly refused to acknowledge the obvious question: why did no one notice or notify me that my key was attached when I physically handed the keyring to the attendant? I didn't drop the keys in a box. I handed them directly to Vanessa, and she then used that same keyring, now containing 2 keys instead of 1, to start the truck to check the mileage and fuel level. It's reasonable to ask how a second key on the keyring was not noticed at that moment. And since the truck has been rented to another customer, I still don't know what happened to my key. Was it left on the ring and handed to the next customer? Or was it removed and simply never logged or returned to me? If the latter, why wasn't I contacted? When I attempted to explain that the real issue was the lack of accountability after the fact, Nancy cut me off, told me I could leave a review, and hung up on me. I called back several times because I absolutely didn't deserve to be hung up on and thought the call might've just disconnected, but no one answered. I then contacted U-Haul customer service and spoke with Dena, who was very understanding, and asked her if we could add Nancy to our call to resolve things. Dena agreed, placed me on hold, contacted the location, and returned to inform me that Nancy refused to join the call and admitted to hanging up on me because "the call wasn't going anywhere." I can't recall ever being hung up on by a business in my entire life, and apparently Nancy considers that an acceptable way to treat customers. This isn't a small complaint. It reflects a breakdown in both front-line procedure and managerial accountability: failure to verify returned equipment, mishandling of personal property, hanging up on a customer, refusal to join customer service and me on the phone, and open dismissal of a $1,300+ paying customer who was attempting to resolve the matter respectfully.  A manager who not only hangs up on a customer but later confirms that she believes this is appropriate conduct is demonstrating that she is not equipped to hold a managerial role. In closing, I offered Nancy the opportunity to resolve the matter privately, and she instead told me to leave a review, which I've now done. No customer should have to chase down accountability after admitting fault upfront and trying to handle the matter constructively. Until U-Haul assigns management here that is capable of professionalism and basic respect for customers, I can't recommend this location.

Staff was very helpful and nice. My pick up & return was…read morefairly easy thanks to the drop off service they offer. Quality moving supplies as well.