The lady in the office is the most confrontational person ever. She has no customer service skills Won't let me speak to a manager, I live in Arizona and what's me to go take out a box to Chicago so she can clear me out? And charged me 144 dls to replace some lock I didn't even damage?! She made me go sign paperwork at a Arizona location for nothing because she still won't help . Terrible service specially this location other locations I rent nation wide have no issues .... read more

I was looking for a small storage space to for my small buisness and went to the pu lic storage on Ogden. Laquisha who is the manager was there and took care of me She was very professional and patient with me taking me around looking for the right unit to fit my needs. She explained everything in detail and was great all around! read more

Been renting there for almost 2 years never missed a payment and never been late - Started at $96, went up to $106 within a few months, got a notice today, 4-28 than on 6-1 my rent will be $145! I don't think so. I will sell it all or throw it out before I pay that in less than 6 weeks! NOT HAPPENING! BUH - BYE read more

I was moving up from FL & was worried if I would get the same service in IL as I did in FL. Well, I didn't! I got MUCH MUCH better!!!!! Laquisha the Property Mgr was AMAZING!!!! she helped with a SMILE & made sure I had everything I needed!!! I HIGHLY recommend this Facility. Mostly because of Laquishe!!! read more

The person who works there in the lobby I think her name is Jackie~! she helped me a lot and super nice! also the place is clean and well maintained. I recommend this place for self storage good price good quality!. and super nice manager and Jackie :) read more

Outdated policies (you have to fax for things). Faxes? really? They sneakily forced insurance on me and insurance company never answered. Experience could have been a lot better. Can't see surveillance and can't have unique codes for specific employees. read more

Dirty and Dingy and Dark. Washroom is always closed with a pad lock. definitely do not recommend this place.

On 9/10/22 I paid for a public storage unit The lady at the front desk that was helping me get the unit asked me what was I putting in the unit I told her it was just clothes and shoes she told me ok so I made my payment and everything was fine until October 27 about 7:40pm I went to my storage unit to take some of shoes out and clothes but the key I had wasn't opening the lock to my unit so I thought maybe I missed a payment and it wasnt paid for but the front desk was closed already so I looked through the crack from the door and I seen my unit empty with one box of shoes on the floor with a couple of loose shirts on the floor so I called my parents they came and they realized the door was painted with a thin ply wood to make it look like the door they advised me to call the Cicero police department so I did and the police came I made a report with the responding officer and he said that's all he can do so the fallowing day I went back and they told me my unit was broken into October 7 so they changed the lock but they misplaced the key they had and I needed to wait for the manager to cut the lock they had put but no one notified me at all no one contacted me at all I tried to get a answer as what can they do because I had 108 pairs of shoes they were different brands from Alexander McQueen,dolce and Gabbana,off white,Yeezys , Air Force, Nikes, 16 pairs of ethika underwear,carta electric rig,11 new era fitted hats , Nike uptempos,crocs,coach slides,Burberry slides I have reached out to the insurance company that public storage provided to me but no one has reached out to me or returned my phone call public storage didn't help me with anything either they said they don't have cameras to see anything so I'm basically out of my items. I would advise everyone not to rent from here if you care about your items I know it's an inside job!! read more

Jackie has been such a great help. She provided all the information I needed for my rentals and has always been fun and friendly. The location is convenient and prices are reasonable. read more

It's my first time ever renting a storage .this is the first place I went to and I am so happy that I went there. Anza was professional nice smiled showed me the sizes of the storage rooms and explained everything. Thank you Anza read more

Public Storage - Self Storage Near Me - Cicero, Illinois

Jackie was such a big help! She helped me with getting the perfect unit. She was so kind and patient with all the questions I had.Thank you!

Public Storage Sucks! I kept my precious belongings in a unit for over 3 yrs. When I emptied my unit I was horrified to find most of my things were missing! They cut my lock off & put thiers on, ransacked my unit stealing everything of value! When I complained, Jonathan P., district mgr. told me tough break! They will not compensate me for any of my losses! Jackie kept telling me to pay the late fees of they would auction everything off. I paid numerous late fees. I lived out of state so they knew I wouldn't come to check. The employees took everything! These people are not in the business of storing, they are thieves! Do not trust them! They will help themselves to your things & then tell you to go away! read more

I wasn't sure what to expect as I've never used a storage facility before. Jackie helped me get set up with an account and unit. She is the best example of great customer service. Very friendly, super helpful and patient. I would highly recommend this location! Totally impressed and highly satisfied! read more

Gianna. & Michelle thanks for all your great help. You guys are awesome!!! They were good spirited and helpful. Loved them

Great customer service from Aida (trainee)!

The $1 first month is for real. Nice place, nice people, clean. Easy access but not 24 hours if that's what you are looking for (but makes the place safer.) Manager is very helpful, we even got a call several days later to make sure we were ok with our move in process. They service a lot of businesses as well as individuals, so it is clear they are top-notch. read more

Nice and friendly staff I was helped by a Greg extremely knowledgeable of the move in process. Walked me thru everything step by step showed me the unit I was renting to make sure it was sufficient. Very clean location and well lit. I would recommend this location if your looking for a winning combination read more

I just checked out of Public Storage (P.S.). Seems to me on Yelp Jackie that works for P.S. has her family and friends giving her 5 star high reviews. She is nice in the beginning, that was shortly finished after day 1. For starters. After I rented the unit space, I told a few people and they said man, huge mistake. They tried scamming us and charging us several times and people are living in them units. They come out after hours close. Said my friends. So it begins. first month we're there unit was broken into and a few items were missing. Informed Jackie. She comes out and takes photos inside unit. Says even if you call the police you have no proof. Mind you we have insurance coverage as well. Guessing cops work with these clods. We were advised by Jackie to buy another lock. Ok, we did. Next thing. There is an open net above the unit. People can throw whatever they want above certain units. We had motor oil thrown into our items. luckily no major damage was done. They played dumb. After a year. Without notice they upped the bill 20 bucks a month and didn't inform us of this. When I called the main corp. they said it's policy and that they don't have to inform you. They also insisted that I wasn't occupying their unit and they were going to cut my locks. I said then why are you still auto charging me? Nuff said they're attempt was stopped there. About a month ago my brother called me. Somehow my mail went to his address from P.S. he lives at a completely different address than I do. So I retrieved the letter from P.S. from my brother. Anyone could have got the letter and they even had my unit number and account info on it as well as informing me that they're upping it another 20 dollars in a week. They think they're renting out an apartment? WTF! so that would have been approx. $80.00 a month for a 5x5 unit that was crapped out with rat bait in it and oil spills. I found Jackie to be extremely unprofessional They insist on your phone number and other contact information and they DO NOT CONTACT YOU! We were there a few times after hours and people living in them units did start coming out and were cooking after hours in their units. Beware of this place. The high reviews they're getting are no doubt bogus. I gave them 1 star only because you have to. Otherwise it would have been zero! I will never go back there again. I seen other people get price matches I was declined that as well. Didn't even get my security deposit back. Better to lose it than be there anymore. I've rented other units before, they were top notch. Not this one. Renter Beware! read more