To start your experience with this facility that offers your first month free, its replaced by "Administration fees" (equal to the cost of your 1 month). Administration fees? Why are customers paying for a business's need to do paperwork? If we dont get a part of their profits, why are we covering the costs+?
2:They then dont allow to use your own lock. You MUST purchase their lock that DOES NOT work on anything other than the garage doors at their facility. This lock should not be an extra charge since you cant use it on ANYTHING else. IF anything that should be already included in those 1time fees they charge you when they give you your first month free.
3: They do not allow you to store your stuff "at your own risk". (there is no paper you can sign that says you waive insurance) They require that you purchase their monthly insurance, or prove that you already have your own. Aren't all business required to have their own property insurance? So, why are the customers eating this cost as well? If all i am storing is non valuables that is NOT worth insuring I should NOT be required to pay for their insurance.
I write to you readers today because. I had an issue where the account holder was admitted for emergency surgery. It did not go as planned, and was hospitalized for several weeks. Resulting in not being home to answer the repeated calls that his account was past due. (His daughter did answer when he was 4days past due date and todl him he was in the hospital. The storage rep said hed make a note in the account). Nor was he able to get to his emails about the account.
When i arrived to settle up the bill. There was an exorbitant amount of fees (totaling 7x the regular monthly price). They claim they had begun the "PRE-Auction" advertising, due to the account being 41days past the due date. The fact that they were informed he was in the hospital, did not matter. They argued that they reached out to him several times about the delinquency of the account with no answer. I explained he was incapable of doing so, since he was in the hospital. They Refused to waive the pre-auction fee, claiming they already placed the ad, to which I was denied the proof of this transaction. (Any time you spend someone else's money you should be required to show proof of how the money was spent. NOT some "carte blanche" xx amount of $$.) If this storage facility is set to advertise the sale of this storage locker how does it continue to add the next month's rent as well as late fees? It is either being sold or not! They should not be allowed to charge you an advertisement fee for an ad (that may or MAY NOT have been placed) for a unit that is not actually going for sale. If this ad was actually placed, what is the actual cost of this ad vs how many people were charged this $85 non reversible fee?
Surprised by the total when i arrive (being a total of 7x the reg monthly fee) They refused to work with me (despite having been notified of his hospitalization) they refused to help me in any way, they refused to accept one months payment/partial payment. They told me it was all or nothing. The employee was nice, but explained the fees were out of her control. She was only able to reverse a late fee.
In summation: Despite being informed the account holder was and is still hospitalized, they did not and do not care. You get the sense that its not about providing a quality service at reasonable prices, they're only interested in quick turnovers. Get in (pay fee's and buy locks) get out so they can sucker the next person. I hope you take this into consideration when doing business with this company. They are not interested in an equally beneficial business relationship. The only positive experience about this place were the customer service people who are being illegally forced to work through their lunch and other breaks.
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