Its rare I give a 4 star rating. This place deserves it. I met the manager, Rigo last week. He made…read morethings painless and gave me a great deal. He showed the the ins and outs of the building, as its rather large and easy to get lost in. He is very personable and polite. I now have 2 units there as its so convienient, and I have a lot of junk hahaha. Please tell rigo unit 2349's yelp review directed you to him. ( I get a referral credit lol)

I had a very large unit with everything going on I emptied it out a bit. Was able to get a smaller…read moreunit. The service is great, Rayna and Edward were very helpful. Will continue to rent a unit. Been here renting for about 4 years. Thanks again team, stay safe.

Proself storage increased my monthly fee from $19.99 to $58.99 after 5 months then on repeated…read moreoccasions my items in the storage unit flooded and was covered in mold and mosquitoes. I had to throw out my brand new bed, my table, couch, tv console and a bunch of clothes purses an and shoes in cardboard boxes that were soaked. At no point did they send an email saying that my items could have Ben damaged or flooded. I arrived at the unit to check on my items to notice a fan facing my storage unit when I opened it everything was drenched, smelly, mold with mosquitoes everywhere. Also when I went to get the rest of my items the garage was surprisingly no longer working and they used a car to block off the car entrance for the garage. These people are criminals and I have filed a claim. I am prepared to take them to court. Make sure to check on your things and take extensive pictures and videos of the damages! They don't care about your property.

Can't beat free rent until the end of 2023. Great customer service and new clean facility. Give…read morethis place a try!

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

Safeguard Self Storage in Lyon's Illinois... the facility is kept clean and the site manager (Deb)…read morewas friendly and very helpful in getting me the best deal for the size unit that I needed. Thanks Deb, you're awesome!!!

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

From the moment I walked into the Archer Heights location until the time I returned my rental…read moretruck, I was treated with outstanding customer service. The staff genuinely made me feel like my business mattered. Maria greeted me with a warm welcome and went above and beyond to help after I accidentally reserved the wrong truck. She took the time to make sure I got the right vehicle and made the entire process easy and stress-free. When I returned the truck, Norma Estrella greeted me right away and made sure I had gathered all of my belongings before completing the return. Maria and Norma are true rock stars. Their professionalism, friendliness, and attention to detail made this a great experience from start to finish. They both deserve recognition for the excellent customer service they provide. Thanks to them, I will definitely be returning to this location for my future rental needs.

Great place very clean and the staff are very helpful and polite i would recommend this place to…read moreanyone

The maps to find your space in the app are horribly confusing. Upon move-in and my first few…read morevisits, no one was ever at the desk to answer questions. They never have enough carts to utilize; parking is challenging. The contactless system never seems to be operable. I would definitely suggest pay a bit more and go to a different location.

Jessie, I received a product from this address and is not what I ordered. Looks like there is some…read moreFraud using your storage address. You may want to look into this. These people are ripping off people.

I am having a very good first storage unit ever experience with this place. The staff are super…read morehelpful and the hours of access are very easy to work with. I have gotten a parking space to unload indoors every single time that I go. I have been able to find a cart every time as well. I like that there are often other customers around which makes it feel safe. This past week was enormous flooding rains and I can say that the giant warehouse space was dry and no concern. Thank you ! Stephanie

We began with an 80 dollar storage unit and Extra Space Storage slowly increased it to 292…read more Supposedly there is a free month of storage but we never got our free month. I included a video of our unit's condition that was already completely falling apart when we walked in the first time and unfortunately this was their only room of this size available. Completely inadequate and unacceptable conditions for customers especially when ESS loves to hike the price up EVERY MONTH claiming that they have done more upgrades and upkeep, Where is it? Because there are bricks in the hallways that are bulging out and can be easily moved by anybody with hands.

KC customer service was amazing . Not only did she go above and behind but she was very polite. I…read morereally enjoyed the cleanness of the store and how I was greeted coming and going! she deserves a raise (: Crystal E

I been coming here for awhile and the customer service has always been well . Will continue to keep…read moregoing