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    Pro Self Storage

    3.0 (2 reviews)
    Open 9:30 am - 5:30 pm

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    9 months ago

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    3 years ago

    Can't beat free rent until the end of 2023. Great customer service and new clean facility. Give this place a try!

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    MakeSpace - Chicago - Store away your seasonal clothes.

    MakeSpace - Chicago

    (141 reviews)

    Pilsen

    The experience was great! (description of the experience below.)…read moreThe billing was twisted. When signing up we had a quote for the amount of items and $60 for any pick up or drop off appointments. At some point during the time we stored with them they changed their policy so the appointment fee to drop off our things back to us after storage is $800! Its highly inconsiderate and unimaginable to have customers sign up for $60 fees and change that to $800 after the agreement was already made, and they have the customer's items. I cannot understand a change like that, and will be reaching out to their billing department to dispute this charge. Makespace is an efficient moving and storage combo company. The process of preparing made sense; we told the company what items we needed stored and they sent us bags so we can pack ahead of time. We were able to work with Rick and Travis who did great jobs moving us out of one place and in to our next place. Rick is a friendly, outspoken personable character; he has a lot of moving knowledge that was helpful for breaking down furniture and placement of furniture. The customer service was helpful when we called to make appointments or discuss billing. We were able to go to the storage facility to drop off additional storage items. We used the storage for around 6/7 months.

    I used to LOVE MakeSpace and recommend them. I also had no issues giving them $400/month for a…read moresignificant amount of storage and tipping their guys well when they'd pick up and drop off. Then today's nightmare. I'm closing on my home sale Friday and need to be moved out. On Tuesday of this week, they couldn't accommodate a Friday pickup. OK Fine, I go out and hire another moving company (pay $600 instead of $60 pickup fee - I can live with this). Then they had an opening come up in their app, I book, receive a confirmation, and confirm my pickup list. I cancel my other movers, only to find out that they unilaterally cancelled my booking hours later. Message to future customers: Make sure you plan a week in advance if you want them to pick anything up from you and don't trust their confirmations!

    Extra Space Storage

    Extra Space Storage

    (26 reviews)

    West Loop, Near West Side

    I have a bone to pick with this place let's start with money…read more Upon entering into a lease with this facility, I have had nothing but trouble. First of all, the staff was friendly as heck but then it went downhill when all of my personal items went missing from my storage space. I tacked on the extra fee in insurance and look what happens... I learned that my items were missing, I immediately want to leave the space because, I don't trust it any longer. Although I had more days left on my leasing agreement to remove my things, my code to access my belongings by the garage entrance was locked. I was with a brother who had cerebral palsy and wheelchair bound, they locked us out sooner then usual and I had expressed to the associate manager that I was moving out. The manager immediately deactivates my code and the next month I am still being charged a storage fee! They then lock my storage so that I won't have access while charging me form the lease as well as insurance and won't even help get by...I am quite appalled If you are in the west loop area, please don't use your storage here, it was being unfair to me and rude not fulfilling the needs of contract. if you want to see how I see things follow the hash #sandracoinent on Linkedin Clarissa and Associates

    my storage unit was broken into and things were stolen. absolutely horrible customer service and it…read morewas a very violating feeling to come to my storage unit and see my stuff thrown everywhere. do not use this storage.

    Pro Self Storage - selfstorage - Updated May 2026

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