Govonna provided me with excellent service this evening - very helpful! Much appreciated!read more

This UPS Store was very helpful during my visit here. I was staying at the Palmer House and this…read morejust happened to be street level, convenience was key here. When I showed up I had several packages waiting for me since I was in town for work. When I came downstairs I was able to confirm that all my packages had arrived and see if I could get them delivered to the floor. The staff were on it and within the half hour they were up to the floor where we were to setup. When they delivered they also let us know what we would need to do when it was time to send them back. Time came to send our packages back to where they came from. I checked multiple times to ensure when they were open. When the time came we went downstairs to have them come pick them up we actually were given a cart to bring them down. Good thing about having an account with UPS all you have to do is create your labels and they will print them in store and affix them to your boxes. Once we got downstairs, we dropped the boxes, chatted with the staff and were on our way. It was pretty simple and the hours were convenient for guests staying/working at the hotel.

Very friendly and helpful! I ship all my returns and eveything through them. Glad to have them in…read morethe neighborhood

Very reliable. It probably shipped 40 packages out from here, I've always had a great experience…read more They typically ship within 24 hours after the drop off, because FedEx will scan them at that time. I've never had a package get lost. Great location.

Every time I visit the FedEx store on Canal whether for merchandise return or mailing a special…read morepackage or getting office/stationary supplies, I have always been greeted and served with friendly efficient smiles. And who doesn't like plenty of free parking in their lot? Plus hit the convenient nearby stores like Jewel, Domino's, Jason's Deli and more.

I've been coming to this FedEx at least once a month, sometimes twice, to ship everything from…read moreplants and flowers to backpacks and bulk orders over the last three months. I've mailed 20-30 items in one go, and this team doesn't flinch. No eye-rolls. No attitude. Just calm, capable, and kind service every single time. The staff here? Phenomenal. They navigate the chaos of unruly customers with grace, simplify complex shipping needs, and somehow still manage to crack a smile and make me laugh. In a city that moves fast and forgets faces, this crew remembers you, helps you, and makes the process feel human. If you're looking for a FedEx that actually feels like community this is it. This is the team. This is the spot. Shoutout to the Manager Shawn. Shoutout to Sasha. Shout out to Tkeyah. Amazing crew. Great value

The lady there at 9am 4/15/26 was so rude for absolutely no reason, and not helpful at allread more

When your visit to a UPS store to do a boring, pesky errand turns into the most fun thing you've…read moredone all day you know something is being done right. I came in to scan, print, sign and fax some documents and then decided I needed to send the hard copies express as well. It was almost closing time. Allante and Karees did everything for me so cheerfully, and were such entertaining companions as we waited for the recalcitrant fax machine to do its thing. It took a few tries but finally went through. They made suggestions, and I took them. I had to re-do some documents to get them right, so they made me extra copies of the documents; and they ended up charging me only for the express letter. Meanwhile lots of other customers came in and out, picking up, dropping off, many if them well known to Allante. We wished each other a "Merry Christmas" as Allante and Karees finally were able to close the metal gates across and close up shop.

I have a wonderful experience with dulls and Logan they handled my things with care they are very…read morehard working and I will request for them again if I had to they are good anybody that new help moving request for dulls and Logan they are good

I was quoted $450 for 2 guys and 2 hrs with travel included. My fiancé and I had the items packed…read morefor Alan and his driver. We waited 5 minutes for my building to reserve the elevator but after that, they wanted to do a walkthrough even though I had to submit a list of everything. Fine. The walkthrough took 10 minutes and they said they'd be back with equipment to move however as you can see in the photos, we were waiting 20+ minutes for them to come back up to start. I didn't need much moved and yet it took over 3 hours to load the truck. The storage unit was two buildings down the block and it then took them 10+ minutes to get there. They weren't aware but we were watching them the entire time as they did nothing. Then after arriving at the storage unit they abruptly told me that I have to pay upfront before unloading and hit me with a $900+ bill based on their estimation of how long it'll take to offload. Their response was to talk to Jace (some guy on the phone) while the clock is running and they're getting paid regardless. Jace wasn't helpful at all as I explained the situation and my frustration with this process and the promotion that was mentioned but never offered. I left this experience feeling robbed and frustrated with the lackluster effort of Alan and his driver and I wouldn't recommend their services to anyone. I trusted their rating when I selected them over others but hopefully my experience will prevent a similar situation for someone else. I have timestamps in the screenshots purposely for you to be the judge.

$10 minimum charge to drop off prepaid!?! WHAT!! I had a $100 prepaid label & they charge me $10…read moreextra JUST to drop off bc they are in a hotel. Had I ANY SHRED of a clue while I waited 10 minutes for the customer in front of me, I'd have walked a few blocks to the next one & saved $10. Bonus negative review: No way to enter building where signs are located on 8th. You must enter through main hotel entrance on Michigan & walk back down to location. Never again. Walk north a few blocks to the next one. Ridiculous. Post some signs to let customers know FFS.

Janice was quite literally the meanest most wretched person I've ever come across in any service…read moreindustry in my 29 years of life. From the moment I walked in she had the worse attitude, side eye, would speak under her breath, slamming things, acting as if I was bothering her... by my mere existence. Actually kinda bizarre behavior. Save yourself the interaction and go a few blocks down.

The service, professionalism, knowledge, willingness to help, and reliability of everything offered…read moremakes this UPS Store my first choice, always, if it's open! I very highly recommend the UPS Store on Taylor which I have used for many years!!!

Now we know why ups are closing because the service sucks. Inspite of my efforts to Macy's and…read moretheir delivery methods. With free shipping with a clause. This site returned my he item for $5 dollars not v ry community friendly just there for a buck. I am sure it cost more to send it back. Hope it's worth it when they close.‍

They have shredding $1 a lb atttww. You give it to them, they put it in locked box and shredded on…read moresite.

Terrible everything. Not friendly, not helpful, they wanted me to buy one of their boxes for a…read moresilly return when the actual return came in the same bag I wanted to return it in

Efficient plus 15 min stand parking w flashers on right nearby and fast service and good staff…read more Amazon returns super easy and fast.

So. Updated review of this. UPS. Store location. For the second time I mailed something for next…read moreday air and it didn't get delivered for two days!! Unacceptable! After hours of tracking and holds with UPS corporate, they basically put the onus on the location of drop off. So not sure what's going on at location or UPS in general. Fine for an Amazon drop or something unimportant otherwise will only be utilizing FEDEX from now on for important overnight!!

Traveling through Chicago and needed to ship some things home - found My Mail Center in the heart…read moreof the city! The store kept the doors open to help me after hours - incredible service! Special thank you to LB for the kindness and making sure I had reasonable options for shipping and tracking. Tourists - don't struggle with carrying all of your gifts and souvenirs home. You have a choice. Great people - great options!

I used this service for 2yrs and the last 4M was a nightmare. There is only 1 employee who is aware…read moreof what is going on, the others didn't know how to answer any questions and when I would leave messages for the competent employee, I never got called back. My mail was basically held hostage even though I had paid for the service. I had to reach out to corporate to complain and they refused to communicate with them either. I had clients who had sent me checks and they refused to forward them to me. I had to reach out the clients and ask them to reissue them (how unprofessional is that?)