Came to drop off a return, man behind the desk took the label and said have a nice day! He taped up…read morethe box and affixed the label himself, I was out in 5 minutes!

Joseph is the best and deserves a raise. Seriously, if you're Joseph's boss - give him a raise and…read moredo anything you can to keep him there. He literally set a Christmas miracle in motion when I had already contended with the fact that I may not be able to have a custom daily planner I designed for my husband printed and bound for Christmas day. I waited last minute, like 12 pm Christmas Eve, to call and ask if I could have my order printed and bound. Joseph was extremely polite on the phone, gave awesome direction on what he needed to make it happen, and when I said it didn't have to be printed that day he said, "Well let's see what we can do once we receive the order". So I sent the order, and I did not do a good job. Haha, and Joseph politely let me know it was not in order. I sent it again, now after 2pm at this point and I just knew it wasn't in the cards for me to pick it up same day. Lo and behold, Joseph came through like Santa Claus down a chimney and has it printed and in order by 4:30 pm. And when I saw it, I nearly cried. It had been such a stressful day and he just brightened my spirit with his friendly nature and everything earlier in the day that had me stressed suddenly felt small compared to how Joseph made me feel with my order. My husband loved his gift by the way and started using it on Sunday! Thanks again so much Joseph, I'll never forget how you made me feel this past Christmas!

Historically have had good experiences but recently problematic. Tried to send photos to my son…read morevia UPS (for his birthday no less), which do not arrive, I look at the tracking report, it was tracked as received at the UPS store and then - nothing? I.e., shipping NEVER STARTED. How the heck does that happen? Drop by on the weekend, they say they'll file a "missing package report and get back to me". Called them during the week after no response - stated they "reviewed the security cameras" in the store and no sign of the package. But they'll refund my credit charge. Not worth it guys - time to find another shipper or another branch. Oh, and in Urbana the delivery person took a picture of another letter I shipped, on the floor with resolution so poor that you can't see the address. Hmm, maybe another shipper. The two stars are for the decent service before all this started.

Tried to pay for a shipping label at their computer kiosk. After the system rejected all my cards,…read moreI tried using Paypal. When using Paypal, it appeared the payment went through, but it didn't give me my shipping label, and double-charged me instead. After asking the person working the desk about it, he said they could not handle payment issues in-store, and provided a corporate number for me to call. After getting home, I called the UPS corporate number, and was met with a completely useless automated message system that could not help me with the issue. I tried getting it to send me to a live agent TWICE, and both of them said they would need to redirect me to ANOTHER department to deal with payments, only to send me back to the exact same useless automated message system I started out with. Massive waste of time. I proceeded to ship through Fedex instead, and went through the process without issue in less than an hour. I will be disputing the transactions on Paypal.

Very friendly and helpful! I ship all my returns and eveything through them. Glad to have them in…read morethe neighborhood

Very reliable. It probably shipped 40 packages out from here, I've always had a great experience…read more They typically ship within 24 hours after the drop off, because FedEx will scan them at that time. I've never had a package get lost. Great location.

I live closer to the store now and use it on a regular basis. They are so patient and kind here,…read moreand I've been so exasperated by what I've been going through with my old post office, I'm always rattled and tired when I'm there, and they're always so sweet and calming and understanding. You really don't find people this professional and calming in a very busy environment that often anymore. The pricing seems on par with USPS, and they do so much more in the way of services here than I first realized. Bonus, now I can walk there, which is a blessing! SO happy to have them available nearby. Excellent customer service.

Ray was the best!! Honestly, everyone at this store was super friendly and helpful. I've never been…read moreto a UPS store that made me want to come back--UNTIL NOW. You guys rock!

Daughter has a package needs to be shipped via UPS, so eventually I'm the person to take it there…read more It's an easy drive there and also has a small parking lot outside, which is convenient. There are few people in line, but fortunately didn't took long. They also has kiosk for customer to print out receipt by themselves, but i don't want to study on how to use it, so i still waited in line. The rep kindly remind me again say that i have option doing that. I guess next time i could try.

When I recently needed to print a form from an antiquated USB flash drive, I took it to my local…read moreUPS store. My drive was so old it could not be used, but without missing a beat the manager, Conner, solved my problem by locating the form himself online and printed it for me--his problem solving saved the day for me at tax time! This kind of flexible service is what I used to experience at this same store in the past when I needed frequent collated copies for a class I was teaching. It's good to know the same helpful attitude exists in my neighborhood!

I was here to do Amazon return for my daughter. It's part of a strip mall, so it has parking space,…read morewhich is very good. I walk in, and the guy at the counter is very friendly, he even helped me sealing the package. The process was easy and quick!

My favorite thing about this place are their hours--they're open until 5 pm on weekends and 6:30 pm…read moreon weekdays. Before coming here, I'd never seen a post office that's open until 5 pm on Sundays. There is also a parking lot, which is really nice if you drive. I've gone in quite a few times to ship packages and the workers are friendly + get the job done efficiently. Definitely would recommend.

Efficient plus 15 min stand parking w flashers on right nearby and fast service and good staff…read more Amazon returns super easy and fast.

So. Updated review of this. UPS. Store location. For the second time I mailed something for next…read moreday air and it didn't get delivered for two days!! Unacceptable! After hours of tracking and holds with UPS corporate, they basically put the onus on the location of drop off. So not sure what's going on at location or UPS in general. Fine for an Amazon drop or something unimportant otherwise will only be utilizing FEDEX from now on for important overnight!!

I never write Yelp reviews but this instance surely calls for a solid 5 star rating…read more.. Long story short, I was in a serious debacle with needing to get a package to my ill grandmother before a major surgery. Both Dave and Juan went above and beyond to find the fastest, most cost-effective way of doing so. They were patient, sympathetic and tremendously helpful...three qualities that are hard to come by in this world today. THANK YOU, DAVE AND JUAN. I appreciate it more than you know! This is definitely my new UPS location of choice.

Don't use their pack and ship service for anything delicate or valuable!…read more I used the pack and ship service for some vintage lamps. I told the manager there to be very careful packing the shades which are delicate and made of translucent shell (Capiz). Ignoring me, he packed them super tight with bubble wrap and damaged the shade.

I had a frustrating experience here. I tried to drop off a package around noon on Saturday 10/25,…read moreand the employee refused to take it because of a strip of semi-translucent brown tape partially over the return address. The tracking number was fully visible and the address was completely legible despite the tape (see photo). The next Monday I left the same package at a FedEx drop-off bin at my workplace and it was processed and delivered without issue. Just a heads-up: staff prefers to cause problems, not resolve them.

Probably don't come here! I would say the employees are quite reluctant to be helpful with a…read morepositive attitude. If you're looking to print something out or need special services, probably go to another location, I felt the services they provided were drastically different than those I've experienced at different location!

These people are just great! Very helpful and with great attitudes! Every UPS store should strive…read morefor the same standards!

Great UPS store with really helpful staff. They always answer the phone quickly too when I just…read morehave a quick question over the phone. Might seem small but in today's world, this means a lot to me. Helpful for shipping and always knowledgeable and willing to help you get the cheapest price but best service.