Gary and his team were really great in assisting me with a recent project. They had a massive print job underway, and couldn't guarantee that they could take my job for a same day delivery. Not only did Gary manage to squeeze me in, but got it done in under three hours. When I arrived to pick-up the cards, there were multiple customers there, and then we had an issue with the payment system. Gary figured it out quickly and efficiently, cool and calm under pressure. I know what it's like trying to manage IT and customers at the same time. Never easy. But nice job! Fellow humans. Please be kind and patient with people. This team is working hard to make us happy. If the pandemic taught you nothing else, you should have learned that we're all here to help eachother. read more

Efficient plus 15 min stand parking w flashers on right nearby and fast service and good staff. Amazon returns super easy and fast. read more

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So. Updated review of this. UPS. Store location. For the second time I mailed something for next day air and it didn't get delivered for two days!! Unacceptable! After hours of tracking and holds with UPS corporate, they basically put the onus on the location of drop off. So not sure what's going on at location or UPS in general. Fine for an Amazon drop or something unimportant otherwise will only be utilizing FEDEX from now on for important overnight!! read more

Charged me double ($34) for something that usually costs $13-18 to send. Manager assured me the price was correct for a plastic mailer measuring 9x6x1 and contents weighing less then one pound. This was sent basic ground without any add ons. Beware! read more

Returning clothes you bought online isn't usually greeted with smiles and a genuine attempt to help. But the employees at this UPS Store were so nice and personable. Hooray! read more

Whenever I come to the store, this lovely young lady named AJ is always very helpful and polite. Can't say enough about her. UPS make her a district manager. read more

I worked for The owner for two years. He is runs a decent ship. and is a good man. Hardworking, and attentive to employees needs

Some people have their neighborhood bar where everyone knows their name. I, however, have a UPS store. I utilize the heck out of my amazon prime membership, which means that I also return a lot of stuff via UPS. This store is the closest to my home, so I drop by at least twice a week with some amazon purchase that didn't work out. Even before 8am in the morning, every staff member at this location is unfailingly friendly, smiley, and helpful. They seriously brighten my morning! In the process of moving to Chicago, we needed a lot of documents notarized, which is a service they also provide here. You can walk in, but you can also make an appointment for notary services online, and also request a witness if needed in advance. This ensures they have the right number of employees on hand to help you. The employee that notarized our documents for us remembered that, and each time we stopped by after this asked about how we were enjoying our new home in Chicago. You can get these types of errands done anywhere, but at this store, they truly make it a pleasure. No matter what I come in for, how many boxes I have to scan, or how busy they are, the service here is exemplary. They are open on Sundays, and open early on weekdays. I can't recommend them enough for all your shipping needs! read more

We shipped 13 packages on Tuesday night and were told delivery was expected on Friday, 8/25/23. Early Friday UPS Tracking record showed that delivery was expected on 8/25/23 by 7pm. My business location was open and manned ALL DAY from 10am till 10pm. WHY did UPS falsely report this afternoon: Attempted delivery business was closed???? This is a total lie. No UPS driver came to our location. No delivery tag was left. And UPS was of NO help at all in over a dozen calls to them. I was told to call the UPS Store where shipment was made. They were very dismissive and not helpful. We paid $715 and have received no packages and no help in getting them. So disappointing! read more

I have never been treated so rudely by an employee at this store named Lauren. I simply ask her about an Amazon return label since I was unsure on the process. She curtly told me to read the instructions and figure it out and flung a label and an instruction papers at me. I live in this neighborhood and was so upset after her treatment, I did not even mail my package at this store. Lauren was extremely pleasant to people of non minority which I found odd since she appears to be Latin herself. I will post on every outlet about my unpleasant experience with her. However, Alexius was kind and helpful. read more

Great attitude presented by the woman running the show at this location. I had to ask her a few questions and everything was fast and easy. I hopped onto a computer, printed a few things, and my card was correctly charged. If you know how a computer works, I recommend the self-service computer island to handle all of your printing needs. read more

This location is great. Gary, in particular, doing God's work with the most patience humanly possible. So many customers with silly crazy questions, an 8 person line, working the counter on his own like a champ. What could have been a frustrating customer experience was made an easy morning by Gary who was using all three registers to help as many people at once. Go Gary!!!!!!! read more

The complete lack of service that I have received from this storeThe UPS Store #6522 is absolutely horrendous and appalling . I paid $357.10 to have my exercise mirror properly packaged and insured for shipping. The Mirror showed up completely shattered with the frame bent. It has now been over 6 weeks and I have yet to receive a call back from this store with a clear story. The insurance is a complete fraud. I have called the store over 20 times and there is not one person there who can say anything besides... sorry I don't have any information. I have asked to speak with the owner or have the owner contact me and this has never happened. I will never ever use UPS again, and I would not trust this franchise to ever ship anything ever again........I am now out $2000 and no one at this store is taking responsibility. read more

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This was my local UPS store. Its the bestest and friendly service I have ever received from a UPS store. They helped me set up my papers to print and have gone the extra mile helping me email them stuff and plugged my phone for me! I always went there couple years ago and now I am back as other stores lost me as a costumer bc their workers were not friendly not helpful . Thanks for running a happy business !! read more

Beware shipping here at your own risk. Cannot be trusted to ship international packages. Will not assist you even after multiple attempts, including attempts by the Better Business Bureau. read more

I took in 5 pieces of art to pack and ship. They charged me to pack and ship each piece separately, then combine the shipments and told me it cost the same to pack and ship 3 as it does 5. If this isn't fraud then I don't know what is! read more

The staff were very much helpful as I am sending a package after a while. The staff are wearing masks and the customers are obliged to do the same. Hope the parcel gets delivered in a right time read more

Went in to have papers notarized and found out on closing day that the papers weren't notarized properly. Had to leave work to re-sign documents so the closing would be official. Paid $45 to have a professional at this store to notarize papers. Won't ever go back with this happening. Can't understand how you don't catch minor details! read more

I have a UPS store 1 block from my house in Gold Coast and I would rather take public transportation 1 mile south in the frozen tundra to this River North location just because of the pure joy and customer satisfaction I will receive from the staff. Not to mention, did you know that this is the only UPS in the area that prints custom sized photography? DO NOT WASTE YOUR TIME going to the crap Walgreen's counter or GOD FORBID the FedEx Kinko's on 1201 North Dearborn Street, (where the staff just looks at you with a hazy glaze over their eyes when you ask them to help you with something outside of the norm). George was quick, clean, professional, and offered numerous suggestions to customize my order just the way I wanted it! No other location was able to give me what I needed, nor did they even have a care to try. This kind of customer service is what this world needs more of. read more

Hands down the best UPS store in the city. I ship large artwork on a regular basis, and the costs, naturally, can add up quickly. In the past, I have had to either pass the extra costs onto my customers (you can imagine how much they liked that) or take the financial hit myself. The owner of this location (and his incredibly friendly + helpful team) has worked with me on several occasions to find creative, less expensive, yet still professional + safe shipping methods for my pieces to ship. The fact that they are open on Sundays has saved my life more than once, too! Love love love. Thank you guys, for helping small businesses like Más+Millie look good read more

I used their Notary & overnight-next-day mail service. It was friendly, professional, quick, & efficient. read more

Did some shopping around looking for a good price on printing some color copies that I needed the same day. Staff was very friendly...price was best deal I found after calling 3 or 4 other local places...and the job was completed within 30 minutes and ready for pickup. Definitely would use this UPS Store again and recommend them to anyone looking for great service. read more

Fast, friendly, and efficient. Highly recommend this location. I used their notary service and mailed out a letter - the process was remarkably seamless. I believe it was Ashley who helped me out - even though I was mixed up a bit with my documents, she was extraordinarily helpful and patient. I was truly impressed by the service I received, and how quickly I was in and out. read more

Usually service is good here but not this time. I paid to have a package returned and it ended up getting returned back to the UPS store. I printed out the return address the seller supplied and somehow UPS messed up the shipping address. After receiving a call I go back in to see what the issue was and to show them the address 'again'. The worker used the wrong zip code and I signed off on it and that was their defense. They said that I have to pay another fee for them to ship my package which I already paid for... Terrible customer service. read more

What a great UPS store in River North area. Super convenient location and staff was extremely helpful with my package that I needed to ship urgently last minute... Definitely would recommend it. Thank you guys for the amazing service!!! read more

Probably the best/friendliest/most efficient UPS branch ever. The staff is consistently super friendly (I think hard to find in Chicago) and work really fast to get the job done; I think the most I've ever waited to be helped was 2 minutes. It's really nice to work with nice people so thanks UPS! read more

Love this UPS location. The employees are very helpful and kind. My dog loves the staff as well.... always pulling on his leash to go there for treats! Would recommend this location for all your shipping needs! read more

This is a new UPS store, and the only one in River North. The hours are great--much better than most UPS stores. Even better is the service--especially compared to the River North Fed Ex store, which treats customers like annoyances. UPS stores are family-owned and operated. In this store's case, George, and his family, are dedicated to delivering personalized, friendly, customer service. I recommend this store for all of your shipping, basic copying, and mailbox needs. read more

George Anagnostopoulos is the owner of this newest UPS Store in River North. He is super friendly and efficient, and importantly, very caring. I saved myself a trip to the post office because George was able to ship 4 packages via media mail. Along with many shipping options, he also carries supplies. I'm so happy they've entered our neighborhood. read more

I cannot say enough positive praise for this business and the people behind it. If you have not visited the UPS store at Grand/Franklin yet, do yourself a favor. Even if you have no business to conduct - pop in to say hi to George and his mom and see about their services. They print and ship with such elevated customer service and professionalism that it makes you feel glad you came. It is a pleasure to patronize this store. This area needed a UPS desperately. This place is the opposite of the Post Office on Dearborn. George will even take your letters and envelopes because USPS does a pick up on their way to the main branch to sort. Love this business! read more

I have to say this location is my absolute favorite for all my shopping needs! The staff is so friendly and helpful. This location is always in order and they know their regulars! Parking lot is small but there are few spots right in front for parking. Sharing a parking lot with a bank and Starbucks can be rough ! read more

They are open 5:30AM to 9:30PM--that's insane!! The store is conveniently located on Grand and Franklin and the owner is super friendly.

George was the nicest guy despite having the phone ringing and someone at the copy machine! Prompt, friendly service and some badass opera arias playing to boot, I'll definitely be making this my UPS store by the office instead of the one on Wells at Lake where they give marginal service. read more

I will always trust George with my package. The handling of my delicate goods was professional and relieved my stress. He is patient and willing to take the time to make his customers feel comfortable. In the end I was very happy and would recommend this location to anyone who is in the area looking for courteous service and worry free processing. A+ read more

I love this store! George is absolutely amazing and I love the paint choices! There is a large air vent is painted a beautiful blue to match the branding of UPS and it reminds me of a loft that I lived in where the vents were painted and gave the space more character. Love the space! And love George! read more

George & Dan hooked it up for me & my friends last night! Thank you for the amazing service! The best customer service from UPS I have ever received in my life! read more

Friendly service and I'm pretty sure they have the latest drop off available in the city for a ups store at 9pm.

I called ahead and described my need for thank you notes and envelopes. I emailed a picture of the text and the size card I required. I was told "no problem". Got to the store after fighting rush hour Friday traffic to find they do not carry the appropriate size envelope. I could not have been more clear in my requirements. Went to the Office Depot a block away and they took care of my needs immediately and likely at a much lower price. read more

Terrible experience. I set up a mailbox here prior to leaving town for travel/moving so I'd hear about important mail and bills that arrived while I was without a permanent address. They told me repeatedly I'd get calls/texts/emails whenever I got mail and that they could forward bundles of it to me. Fast forward 4 months and I've never heard from them. I called today to check in and they told me my account is past due and my mail is in a bag that I can only pick up in person. In the meantime I've received final bills for accounts I'd thought I'd closed and missed who knows what other important information. You'd think they would have contacted me (1) when I got mail, (2) when my maiilbox filled up, or (3) to renew my account, but instead I heard from them 0 times. Completely unreliable. Go elsewhere. read more

I am so glad that I stumbled across this UPS store that has late hours to accommodate customers' need. As I was juggling with 6 big return packages on a rainy night, George brought the big dolly and helped me unload. It was very nice of him and I will surely be back in the future. Highly recommended! read more