Came to drop off a return, man behind the desk took the label and said have a nice day! He taped up…read morethe box and affixed the label himself, I was out in 5 minutes!

Joseph is the best and deserves a raise. Seriously, if you're Joseph's boss - give him a raise and…read moredo anything you can to keep him there. He literally set a Christmas miracle in motion when I had already contended with the fact that I may not be able to have a custom daily planner I designed for my husband printed and bound for Christmas day. I waited last minute, like 12 pm Christmas Eve, to call and ask if I could have my order printed and bound. Joseph was extremely polite on the phone, gave awesome direction on what he needed to make it happen, and when I said it didn't have to be printed that day he said, "Well let's see what we can do once we receive the order". So I sent the order, and I did not do a good job. Haha, and Joseph politely let me know it was not in order. I sent it again, now after 2pm at this point and I just knew it wasn't in the cards for me to pick it up same day. Lo and behold, Joseph came through like Santa Claus down a chimney and has it printed and in order by 4:30 pm. And when I saw it, I nearly cried. It had been such a stressful day and he just brightened my spirit with his friendly nature and everything earlier in the day that had me stressed suddenly felt small compared to how Joseph made me feel with my order. My husband loved his gift by the way and started using it on Sunday! Thanks again so much Joseph, I'll never forget how you made me feel this past Christmas!

Always love using this location for my returns (even though I live about 20 min away from the…read morelocation ). It's easy and straightforward. Staff is always helpful and nice. Store is kept clean. Overall, a perfect location to do your Amazon returns.

This place never opens on time. Just advertise a different time if it's a problem.......read more

Historically have had good experiences but recently problematic. Tried to send photos to my son…read morevia UPS (for his birthday no less), which do not arrive, I look at the tracking report, it was tracked as received at the UPS store and then - nothing? I.e., shipping NEVER STARTED. How the heck does that happen? Drop by on the weekend, they say they'll file a "missing package report and get back to me". Called them during the week after no response - stated they "reviewed the security cameras" in the store and no sign of the package. But they'll refund my credit charge. Not worth it guys - time to find another shipper or another branch. Oh, and in Urbana the delivery person took a picture of another letter I shipped, on the floor with resolution so poor that you can't see the address. Hmm, maybe another shipper. The two stars are for the decent service before all this started.

Tried to pay for a shipping label at their computer kiosk. After the system rejected all my cards,…read moreI tried using Paypal. When using Paypal, it appeared the payment went through, but it didn't give me my shipping label, and double-charged me instead. After asking the person working the desk about it, he said they could not handle payment issues in-store, and provided a corporate number for me to call. After getting home, I called the UPS corporate number, and was met with a completely useless automated message system that could not help me with the issue. I tried getting it to send me to a live agent TWICE, and both of them said they would need to redirect me to ANOTHER department to deal with payments, only to send me back to the exact same useless automated message system I started out with. Massive waste of time. I proceeded to ship through Fedex instead, and went through the process without issue in less than an hour. I will be disputing the transactions on Paypal.

Very friendly and helpful! I ship all my returns and eveything through them. Glad to have them in…read morethe neighborhood

Very reliable. It probably shipped 40 packages out from here, I've always had a great experience…read more They typically ship within 24 hours after the drop off, because FedEx will scan them at that time. I've never had a package get lost. Great location.

Ray was the best!! Honestly, everyone at this store was super friendly and helpful. I've never been…read moreto a UPS store that made me want to come back--UNTIL NOW. You guys rock!

We had a rocky start, but after touching base with management, and then interacting for other…read morereasons, have come to understand how lovely the staff are and what a crucial and well run establishment this location is. Can't say enough good things!!

When I recently needed to print a form from an antiquated USB flash drive, I took it to my local…read moreUPS store. My drive was so old it could not be used, but without missing a beat the manager, Conner, solved my problem by locating the form himself online and printed it for me--his problem solving saved the day for me at tax time! This kind of flexible service is what I used to experience at this same store in the past when I needed frequent collated copies for a class I was teaching. It's good to know the same helpful attitude exists in my neighborhood!

Daughter has a package needs to be shipped via UPS, so eventually I'm the person to take it there…read more It's an easy drive there and also has a small parking lot outside, which is convenient. There are few people in line, but fortunately didn't took long. They also has kiosk for customer to print out receipt by themselves, but i don't want to study on how to use it, so i still waited in line. The rep kindly remind me again say that i have option doing that. I guess next time i could try.

I was here to do Amazon return for my daughter. It's part of a strip mall, so it has parking space,…read morewhich is very good. I walk in, and the guy at the counter is very friendly, he even helped me sealing the package. The process was easy and quick!

My favorite thing about this place are their hours--they're open until 5 pm on weekends and 6:30 pm…read moreon weekdays. Before coming here, I'd never seen a post office that's open until 5 pm on Sundays. There is also a parking lot, which is really nice if you drive. I've gone in quite a few times to ship packages and the workers are friendly + get the job done efficiently. Definitely would recommend.

Efficient plus 15 min stand parking w flashers on right nearby and fast service and good staff…read more Amazon returns super easy and fast.

So. Updated review of this. UPS. Store location. For the second time I mailed something for next…read moreday air and it didn't get delivered for two days!! Unacceptable! After hours of tracking and holds with UPS corporate, they basically put the onus on the location of drop off. So not sure what's going on at location or UPS in general. Fine for an Amazon drop or something unimportant otherwise will only be utilizing FEDEX from now on for important overnight!!

I had a very frustrating experience at this The UPS Store location…read more I received an email the day prior stating I had a package ready for pickup. When I arrived, the employee barely acknowledged me, asked for my ID, and had me sign for the package before even confirming it was available. After that, I was told there was "no package," and then repeatedly told I must have already picked it up--despite showing the email I received the day before. Instead of investigating further, the employee became visibly irritated, rolled her eyes, and suggested that I should have checked tracking myself--as if I have access to their internal system. At no point did she take ownership of what was clearly a breakdown in their process. When I asked for a manager, I was told (rather dismissively) that one wouldn't be available until Monday. Between the dismissive attitude, lack of accountability, and being made to feel like I was at fault for their system issue, this was a poor customer experience from start to finish. To make matters worse, access to this location is currently difficult due to surrounding street closures--making the trip even more frustrating. I've since changed my package pickup location and will not be returning.

I'm writing about my experiences at the UPS Store #4237 at 1235 W. Clybourn Ave., Suite A, Chicago…read more (intersection of Division and Clybourn) I needed help finding boxes that would correctly fit the contents being mailed. Two of the staff- Aakush and Kevin were extremely helpful. They found the correct boxes, then provided the cost of mailing the packages - offering a range of prices determined by the speed of the delivery. They could not have been more courteous and well-informed. I've brought packages here before and have been impressed by the courtesy and knowledge of this team. They are focused on fulfilling the needs of their customers. As I was leaving the store, I wished them good luck in having a great "end-of-the-year rush" as packages will be mailed for the holidays. I promised to tell my neighbors and friends about my experience there, and encourage them to visit Store #4237 in the Old Town Square Shopping Center. Lots of free parking , and a great place to mail packages. DeniseT

I had a frustrating experience here. I tried to drop off a package around noon on Saturday 10/25,…read moreand the employee refused to take it because of a strip of semi-translucent brown tape partially over the return address. The tracking number was fully visible and the address was completely legible despite the tape (see photo). The next Monday I left the same package at a FedEx drop-off bin at my workplace and it was processed and delivered without issue. Just a heads-up: staff prefers to cause problems, not resolve them.

Probably don't come here! I would say the employees are quite reluctant to be helpful with a…read morepositive attitude. If you're looking to print something out or need special services, probably go to another location, I felt the services they provided were drastically different than those I've experienced at different location!