This review is for the FedEx Office location in the Westin hotel (320 N Dearborn) which is in the same block as 353 N Clark and which I presume to be the store intended here.
I went in here today to ship a couple of FedEx Home Delivery packages on my FedEx account - one about 25 lb, the other about 2. The employee who helped me seemed nice enough but informed me that there would be a handling fee per package based on weight - and that on the smaller package, the handling fee would be $10.50, which is typically the fee for oversize and overweight packages or containers other than a rectilinear cardboard box, none of which were relevant here. There is ordinarily no surcharge for drop-offs at a FedEx Office location.
I walked out, naturally, and shipped my packages from the FedEx Office on Lake Street, in the Renaissance Hotel. This location, also attached to a downtown hotel, did not charge me a penny extra. I assume this is some sort of racket to extort guests of the Westin. read more