I've been here a few times and the service is always fast and friendly. I've never had to wait. I come here often for Amazon returns. I love the historic Dearborn Station and I enjoy supporting the businesses here. read more

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Visiting the city after a vacay and needed to drop off a couple returns and mail souvenirs. Service was great, very personable and got my packages together with ease. Will be back if I need them! read more

Busy little store with consistently excellent service and a convenient location. The staff is friendly, efficient, and always helpful, making every visit quick and easy. I've never had a single issue here. Highly recommend! read more

The women behind the counter that's was there with the previous owner zlso.. Awful rude cow. I didn't use for this location for 2 years, saw a new owner. Thought maybe he was OK, but nope, he retained the horrible rude manager. She is not customer friendly. read more

I had to find a place to receive packages due to thefts, and let me tell you out of going to multiple locations, this place was like an oasis in the desert! Mgr Cristian Lopez, was helpful and informative, and the location was immaculate and in order! This is my go to spot in the future, dont even go anywhere else if you want satisfaction and quality! Tell them I sent you! read more

The team at this UPS Store location is fantastic. This is the cleanest and most organized UPS location in the city. The staff is eager to help, they are very knowledgeable (they provide numerous ways of sending a package along with their suggestions - never being pushy or rude to rush you in making a decision), they are efficient, and they are all very kind. Pam is outstanding!!! She went above and beyond to help with my tracking situation. Highly recommend for shipping needs! read more

Cristian Lopez (manager) was so helpful! he helped my husband find a package that I returned incorrectly. He literally took the time to look through all the boxes to find the package. Even though the whole thing took close to an hour, he was very patient and kind throughout the process. We appreciate all the help and amazing customer service you provided!! Great experience at this UPS store. read more

Lee was very helpful and answered all my questions and concerns. I am very thankful for the great service.

I'm so happy this is my local UPS store! Everyone is always friendly and helpful. I often have a lot of Amazon returns and they assist me without any hesitation and all work super efficiently. Thank you! read more

A UPS store that needs a facelift. Dirty ragged carpeting, wiring exposed, no merchandising of office products, dirty windows, broken and chaotic elements. Poor overall appearance. The team there does their job adequately, but never with any urgency or a friendly word. Of course if I had to work in a depressing environment, I might not be cheerful either. read more

Came in to ship a few things and they were able to help me with pleasure. Was visiting Chicago for the 4th time and I kind of got carried away buying souvenirs and action figures so, had to ship them back to Miami. Everything came exactly as they prepared it. Appreciate the help thank you. read more

There is great service at this location with friendly and very helpful staff. It is a pleasure doing my business at this store which is in my neighborhood, I'm so happy about that. Keep up the good work. read more

I haven't written a review in a while but I was in this location over the weekend and thought: these folks deserve some kudos. Everyone everywhere, it seems, is understaffed and at (or beyond) capacity. Yet every time I come in here, the staff has been friendly, efficient, and calmcoolcollected. It's a hard vibe to maintain as we all try and be normal, even though things are...not. So a note of appreciation for whomever is running this ship and the staff showing up day to day. You make an errand a little easier to cross off the list, and I really appreciate that. read more

I always have a great experience at this UPS - everyone is very helpful and efficient and it's a nice neighborhood location in Dearborn Station, small and not typically super crowded. Nice staff and everything you need to accomplish with shipping can be done! read more

The UPS Store - Shipping Centers Near Me - Chicago, Illinois

The representatives at UPS (47 Polk) are always professional and very caring. I'd like a take moment to mention a very special person...Ruby. Her exceptional, positive energy will warm your spirit and make you feel better for visiting the store. read more

To: Business Customer Service's reply I hope you follow through like you say you will. I have not seen any changes yet. They are still late as usual, throwing packages on the porch without ringing the bell. This is awful. One driver dropped a package to us just last week and he just through it on the porch and left. My daughter ran down stairs to catch him because the package didn't belong to our address. I hope there's a change soon. read more

Great UPS store! Alex, the manager was friendly and helped me to quickly problem solve. I'll be making this my go-to UPS location.

I received exceptional customer service from this location, specifically from Taniyah. Highly recommend bringing your business here.

Excellent UPS location! In the heart of South Loop! Friendly and efficient staff that assists in any way they can to help your package efficiently reach its destination. More cost effective than FedEx and prices in line with USPS. You'll be in and out in no time-the manager Alex runs an effective friendly shop! read more

This ups location is amazing! Lee was such a big help and made sure that everything ran smoothly with my packages. All employees were very kind and helpful! Highly recommend this location. read more

Stopped in just before close last night and Alex was super accommodating. I was planning to spend quite a bit of time in there shipping a package, but Alex was beyond helpful and made the whole process seamless. I'll be back! read more

This is my neighborhood UPS store and they are great with accommodating whatever I need! Happy to have such an efficient store location right down the street from me. read more

The team in the South Loop store is great to work with. I've been coming there for years, and can say that 'Joseph' and the rest of that crew are consistently warm-hearted, professional, solution-oriented, thorough, and move fast. Cheers to them all. read more

This review is based on the post boxes. -- The good point is I can access the post boxes at all hours. -- The bad point is they are incredibly sloppy about delivering mail to the correct box. I receive a lot of mail that belongs in other boxes and I'm pretty sure some of my mail never arrives in my box. Recently I emptied my box and there were 3 letters for other people and 6 for me. You have to be in the store during open hours to turn back mis-delivered mail, so they can presumably deliver it to the correct person. This happens often, they should have a special drop box for mis-delivered mail during closed hours. Or maybe simply deliver mail to the correct people. But that seems beyond them. A month or two ago one letter was mis-delivered to my box a SECOND time after I had turned it back. Edit: removed a complaint. I have seen the problem and it wasn't the UPS Store's fault. Up to 2 stars. read more

I came to this UPS store to print some pdf files off of a flash drive. Easy stuff. I printed files at this store two times last week. This store has a big problem. Except the printers in this store are broken and dont accept flashdrives. And the computer that I printed from last week is broken too. The staff, who are very inexperienced...sit around helplessly. I wouldn't waste your time with UPS or this store on Polk Street. It is truly a waste of time. Doug K. read more

I just wanted to say this store is the perfect example of why we all need to shop at small businesses. I had such a great experience at this shop. Walked in for an online store return and needed to make a quick copy . The owner helped me out with a free copy I needed and took care of my business with the return with ease. The perfect "neighborhood" spot. I encourage folks to support businesses like these so we can all enjoy them and their great service. read more

Always so nice and helpful. Will always come here for to send packages, they literally will help you with whatever you need.

Alex and his staff are superb. Truly the best customer service and response of any ups store is the surrounding area! The USPS could take training from Alex and his staff. Always a pleasant experience read more

I love this location. It isn't crowded and the staff is always helpful when I need to ship items. They are always there to give recommendations and guidance. read more

I'm a regular at this location so I was very disappointed to learn they're no longer shipping USPS packages. When I asked a staff member why not, she just shrugged and said she didn't know why. When I asked her if they accepted prepaid Federal Express packages she said she didn't know what those were. So, on a positive note, I'll save money and get some exercise walking the ten minutes to the local post office. read more

I've been sending packages from this location for 2 years now and I've had a really great experience. The people that work there are very helpful, polite, know what they're doing - and are just overall nice people. In all this time I haven't had any issues at all. read more

My review is for their copying/binding services only. Summary: overpriced, crap service and crap products. Overall Rating: Crap. My experience: I went a few weeks ago as I had a last minute printing project that was very important. I decided to go with UPS rather than Kinkos due to proximity to my place (and I called and they said they could turn it around quickly). I went through their portal to upload the print job and the online proof showed me that every other page was cut off due to the binding so I went back and redid my document so it would appropriately work with the every-other-page issue. I arrived at the store and let them know I was here to pick up my job. It wasn't ready yet. The person handling -- named David -- was a bit of a butt about it. Not friendly whatsoever. But, it was 4 pm, maybe just tired. Whatever. Quick side note: this was not cheap at all! $60 for three 12 page packets with binding! I get the first attempt and he did not do the binding correctly. Every other page was upside down. I let him know and he says, fine I'll redo it. Grabs the papers dramatically and redoes the binding. He came back and it still wasn't right. The pages weren't as they were on the proof but rather one-sided... so the every other page edit that I had purposely recreated were odd and unusually placed. I try to explain this to him and he was clearly annoyed. I apologize profusely (not my place to do so, IMO) but it wasn't what the proof showed and every other page is off. He snapped at me "this is how the proof came" and I let him know nicely it wasn't and he kept saying "what's wrong with it" as if I didn't know my own project or proof. I should get a gold star for my patience. Listen, I HATE being a complainer but this was important and also freakin' pricey, and I needed it to be done right, so I stuck to my guns. We go back and forth and finally I ask him if I can resubmit the original file to be one-sided as he had put them together. He snorts "fine but can't promise they'll get done tonight." I RUN home and reupload my original files, even though the proof is wonky now. I run back over to UPS (note: they still have an hour before they close so I think he was just being difficult to be difficult) and I smile warmly as I see he has it printed out and is looking at them. I say, "third time is a charm?" and he looks... no, more like glares at me and informs me the printer is smudging horribly and he doesn't know how to correct it (nor does he care, clearly). He shows me a page and something was seriously wrong with their printer now. OMG. So he ends up giving me the disposed of copies so I can piece together what I can (by hand, in their small office, standing there awkwardly over a printer) and he binds them for me. It still wasn't right but at this point, I throw in the towel. THREE TIMES and it was still incorrect. $60 out of my pocket for half *** packets and super rude customer service. Oh, and he snatched the left over smudged copies from me as if I were trying to pull a fast one from him and threw them out dramatically in front of me. NEVER AGAIN. I will never give them any business. My small disclaimer: I have worked with other employees there for shipping who were kind and friendly, albeit an overly expensive shipping store. But trust me, take your printing business elsewhere! read more

Great customer service! Came in to scan some documents and it was quick and easy! Very efficient!

I always have great service at this specific UPS location, the service is speedy, the customer service staff (especially Alex!) is really friendly and helpful too. read more

I came here for the first time right around closing. Despite this Alex was very attentive and accommodating. Very clean store, adheres to covid protocols, and efficient. I will definitely be coming back for all my future shipping needs! read more

I had a damn near pleasant time at this UPS. Lee went above and beyond to make sure i was taken care of and i'm really thankful to have found a delivery service with such positivity! Cant wait till the next item i need to ship cause i know right where my ass will be going!!! UPS on Polk!!! Hopefully you get Lee!!! read more

This UPS team is just the best. Between John the delivery guy who is such a character in the neighborhood and the store team who remembers you each time you go there, it is a pleasure to go mail things at the Polk station. The best at the store is Adrian. He is the nicest and super duper competent. If all postal services was like that, I would mail stuff every day read more

If I could give this place, and this manager, PAUL BARRY, LESS than 1 star, I would. I live in Florida, and bought a very rare glass sculpture from an auction held in Chicago. Obviously, I could not pack and ship the item myself, so I paid his store to do it. I asked them at least times to insure the package for $2,000 (less than 1/5 of the retail price, actually) but when it arrived improperly packed and broken beyond repair, I find out that the store had only put $800 insurance on it. Apparently, they "forgot" what I told them, and instead of calling me to double-check, they only insured it for the hammer price, despite the fact that I already had it pre-sold for $2K to a client who desperately wanted one. I had no way of knowing this, because they also FAILED TO SEND ME A RECEIPT for my over-the-phone credit card payment, so I had no list of the itemized charges. If I had that, I could have caught the error in time. Now, UPS will not pay the other $1,200, and the store manager PAUL BARRY, will also NOT own up to their mistake, no doubt because it would have to come out of his own pocket. UPS will flatly NOT pay over the Declared Value of a package, and when a store makes a mistake, its up to the individual store owners whether or not to make it right. PAUL BARRY is a liar, and you should NOT use this UPS location for your packing or shipping needs. read more

Lee and the team are all-stars! Everyone is always incredibly helpful and speedy in their service. I have never run into any issue with my weekly shipments and returns at the store. Thank you for making things easier for me! read more

This location over charges for the notary services. State law set notary rate at a $1/page and they charge $5/page stating $1.00 notary and $4 clerical fee. When I sent in a complaint to the attorney general's office, I was given a refund for the overcharge. I thought the situation was fixed, but going in for another notary they attempted to charge that again. I know that UPS corporate sent a notice regarding the overcharging, so again I thought it was fixed. I wen in today only to be told the same higher charge and an additional $1 for the witness signature even though I had my own and that had nothing to do with their services. I left the store. As a fellow business person in this neighborhood, it is disheartening to know that kind of overcharging is going. read more