I've had a horrible experience with one of the managers here. The online stock said a game was in stock but the manager just refused to go in the back to grab the game. He proceeds to lie and tells me he sold multiple copies the day before. I dont get the embellishing part? I was actually there the previous day but forgot a coupon so I decided to return the next day. There was only one copy of the game they brought out for me and it was still in stock but this weird man on a power trip just wouldn't get the game for me. He was obviously upset because he was called over from the shipping department. Despite the lying manager, I'm not giving this place one star because I'm here regularly and there are some amazing employees who go out of their way. They also deal with alot of crap from Karen's and actual crazy people. I also haven't seen pants on fire manager in a while. I've witnessed alot of towing here but they seem warranted if you park here and run over to the next door plaza. It's kind of a regular occurrence, already seen 3 towing on seperate occasions. I don't know whose side I'm on except those who legitimately park there and only head to Staples or Chase. read more

The location on canal street has low stock many items and staff are not very helpful. Especially the printing and shipping area. Understaffed!!! Long waits for assistance. read more

What is going on here? I came here unwillingly because my UPS package got moved here and the workers walked around the store leaving me at the counter unattended for half an hour. I went up to a lady attending an empty counter and asked if anyone worked at the counter I was at and she told me yes and to just wait until the person comes to their spot but it took them 20 minutes for me to simply grab my package. read more

Short staffed. Long waits for basic Amazon returns. Seems like the staff doesn't know what they're doing. No team work or urgency.

Bad directions with helping me find a zipper pouch. Like for pens and pencils. Another example of a store that doesn't value customers, just a bad paycheck. Places like this will perpetuate our full advancement towards automation. What's the point of customer service if they're gonna act like robots. The cashier gave me the millennial stare, and was very confused about the two pennies that I gave her. She just handed them back to me and gave me three additional pennies. Things are weird everywhere. This is a good example of a place. That's just weird. read more

DO NOT RISK COMING HERE! This location isn't a good Staples anyway, but it's actually essentially a front for a towing operation. If you check the reviews for Rokaitis (the tow company) here on Yelp, you can confirm this for yourself. It's not worth your printer paper or whatever you need, just go somewhere else! You can see on the Rokaitis reviews that they also tow paying Staples and Chase customers. read more

Fast good service. Very professional. All shelf organized well with easy noticeable label and ticket prices. Reasonable price offered everday. Will go back read more

A truly pathetic store, crazy over-inflated prices, and forget about getting help. Place is always empty too. How do they stay in business? I've been in this store a total of 4 times, and every time walked out with nothing, or walked out because of frustration. Never again! read more

PLEASE FIX YOUR PRICE STICKERS!!! This is the second time I've come in and the shelf says one thing and it rings up as something else. The store is not that busy and looks to be fairly organized. The bait and switch on prices is not cool read more

The place is a total mess. The staff is rude, offensive, dirty, disrespectful, they make sure you know they are annoyed by you being there. The point is that the manager is the same, they act like this because even if you call directly to the corporate office, the manager is behind and is the one letting them do what they want. The manager is rude, useless, no culture of service at all, totally the opposite. If they tow your car, sue them, is about time that someone do something. Printers never work right, only one and people waits a lot and if you ask for help they look at you like if you are so stupid, when the ones working there are them. read more

If you want something done quickly, go somewhere else. They saying it going to take them 5-6 hours to print less than 30 pages black and white. So glad I didn't pay for it. Went to office max and got it printed in less than a hour. read more

The staff at this location is beyond rude and discourteous. Each time I have to go for whatever reason, its a stressful experience. Choose another store, this isn't it! read more

Staples - Amazon Returns Section - Printing Services Near Me - Chicago, Illinois

We only go to this Staples location for our printing services and office supplies. Pat, in the printing department, has years of experience and expertise. She will take a look at your project and offer suggestions as to how to achieve what you are hoping to accomplish... all of our jobs have turned out even better than we had envisioned when we go with her selections! The store manager, Nat, is equally as wonderful. She goes above and beyond to help you find what you are looking for or suggest alternatives if what you are searching for is not available. Please note that this location has parking but only attend Staples or Chase while visiting as we have seen numerous cars towed if the person tries to park and walk to a neighboring store. read more

In chicago on 7/25/2025 I was visiting from out of state along with four of my family members. We went to store # 1606, 1130 S. Canal st , chicago ill 60607 to print off some papers and a photo. We attempted to manage this independently are were unsuccessful. We reached out to the employee at the photo desk who gave brief answers to our questions but appeared to be very busy, we needed additional help. A second employee walked by with the tag name Jason ( assistant manager). He provided instruction as if our questions were a nuisance, he was sarcastic, insulting and condescending as if talking to a kindgardener. He was unfriendly and sounded irritated.After he walked away we were still not able to complete the task and decided to head to CVS or Walgreens where i had alway been treated respectfully. As we headed out the door i stopped to ask Jason for the name of the manager and was told that he was the manager and my responce was no you are the assistant manager and i am seeking the name of your manager. He told me it was Ronnie Anderson and that he was not available. He then asked if there was there a problem and i said yes and walked out. I do not have a thin skin but this man was as rude as they come. Clearly he has no concept of good customer service and how to promote the brand. As an ex franchisee i want you to know that Jason is poorly trained, and appears to not give a shit about his job or is ethnically intolerant or all of the above.Yes, Jasons behavior was shocking and if my family were not as dignified as we are, we could have become quite confrontational, instead we chose to take the highroad when dealing with ignorant unprofessional employees who clearly should not ever be in a management position. read more

I bought a brother printer here and had no problems. The guy working here was nice, and answered my questions. They had good deals, everything was good during the visit here. read more

So I placed a few items for pick up. After a few days I received notification that one item was out of stock, and the other was then available for pick up. Well by the time that I finally made it into the store I was told by the associate that she could not find my order in the system and that it was probably canceled because I may have waited too long to pick it up. Understandable. But after a few weeks I noticed that the charge was still on my card. So when I called customer service to get a refund on an item that I never received, I was told that they had to contact the store first to ensure that the item was never picked up. The store told customer service that I DID pick it up. Lol. Get your sh*t together guys. So now I've been on the phone with customer service for 30 mins for something that should've been an easy fix, but due to the negligence of this store it has taken longer than it should have to get my refund. Moral of the story, be careful when placing pick up orders here and make SURE that you get a refund if you end up not getting your order/or if it gets canceled. read more

Got accused for stealing after I already checked out and paid for what I got. I had to run back in to look for something else I needed but they didn't have it so I left with nothing. And the employee accused me of stealing.. Extremely uncomfortable. read more

Went to the store today around 1pm to return an item I bought from Amazon. There was a young African-American man working the return desk. He was multitasking and working his tail off. He was by himself and was helping several people at once. He had a friendly and engaging attitude also!!!! Take care of him Staples!!!! read more

Lots and lots of workers but no one available for questions on the floor? Asked about ink cartidges - lots of options online but only name brand available in store (very expensive) - guy who answered was weirdly rude and condescending about it. I don't recommend going to this location. read more

Cal in the printshop is real gem. I had questions about what kind of paper to use for a print job, and he was happy to show me the options. Very patient and courteous. read more

5/28 Sunday I bought a chair and had it assembled for pick up. The woman who assembled the chair was fantastic as well as very nice. She put the chair in my car and even showed me how to put the back seat down. It was a great experience to have such knowledgeable and friendly help with my purchase. Staples gets 5 stars for her. Jackie read more

PLEASE Read: Towing Company Scam & Pre-records you!!! Was expecting to shop at 1130 S Canal St. Chicago, IL. My girlfriend and I were looking for office chair mats and felt pads here. We had something to return at another retailer next door. We were gone not even 5mins and our car was towed within that timeframe. We walked into the Staples store and asked if our car was towed. The cashier turned a premade sign around and just said, "Call the number." We called to find out that because we left the premise of the store, our car was towed. We went to the tow shop, which was 20mins away. Once there, I asked the towing company for video proof of why my car was towed. I was shown a video that was recorded on the iPhone of the towing company person. This video was already recording me and my girlfriend coming into the Staples lot before my car was even fully parked into our spot and us getting out of our doors. Extremely uncomfortable that Staples has a partnership with a towing company that is pre-recording its customers even before they fully park their cars. For all the towing company knows, I could have went into the Staples first and been a frequent customer. This experience has made me realize that this Staples location is running a parking scam (see other reviews below) and I wish I knew that prior to considering spending money there. The towing company also wrote on the report that I had "dents & scratches all over my car" (which is not the case at all) to protect themselves for any damages they could cause while towing. I understand that parking lots must be monitored but to see myself pre-recorded by your towing company makes me feel really uncomfortable. I will be doing my shopping elsewhere and hope everyone else that reads this will do the same. read more

I bought post-it's and went next door to the Nordstrom rack to pick up an order. I was gone less than 15 minutes. They towed my car. It cost $218 plus a 35 minute lyft to pick it up. The lyft driver played 10 Eminem songs. I qualify this as terrible customer service. No one is going to repark their car to go next door! Don't patronize this spot. read more

Staples - A receipt - Printing Services Near Me - Chicago, Illinois

READ BEFORE GOING INTO A NIGHTMARE: Just left this Staples here at Roosevelt and Canal, to begin the first star is going to the mature blonde woman named Gail. She was professional, kind and flexible working with my boyfriend. When he entered she greeted, she understood that he wasn't that tech savvy, and was very patient and personable. Unfortunately the same cannot be said for the other two staff members behind the counter. The younger young lady with a red T-shirt on was not personable, omitted a greeting and instead asked me what I wanted quite offensively. She was very dismissive with my partners request for printing service. Not sure if it is unfortunately a generational misstep or just an overall reboot of customer service training in need. However she was outdone by the larger gentleman working behind the counter in a gray T-shirt. Not only was he out of his way rude, full on dismissive, but upon greeting him and asking his name as I thought I would be leaving a good review was very rude and belligerent and told me that he was too busy to speak to me even though when he felt like it he responded with a sharp and very unprofessional tongue. I understand that in the realm of the service industry it can get difficult when you are on hourly pay as opposed to commission, however these are the jobs that we all should be grateful for during these times and as somebody who is also in service I make sure to go out of my way because I know I chose this job however the people coming into the business had no other choice than where they went, and a lot of the times are depending on me to be the a pitta me of professionalism. Unfortunately I did not receive this from these two staff employees and I do recommend that they look to Gail to receive better training and education when it comes to proper client retention and service. My other two stars my previous large event prints with MAPLE AND ASH, FOX, and SHOWTIME. Staples is great for the incredible competitive prices that offered, as well as awesome and very easy to use online service. They have maintained an impeccable quality to their products and as long as they can reign in their in-store employees I do believe that this company could be truly exceptional and beyond five star. read more

Bad customer services is the skeleton of this review. Bullshit, sneaky advertising is the meat! We came here because of an ad on their website, which said if you recycle "any printer" they'd give you $50 off of a new one, as long as you purchased it that day, in that store, and as long as it was $199 or more. I thought, "That's great! I get to recycle, and I get a discount!" So, before making the trip, I called to verify. I asked lots of questions, and the associate gave me the green light, confirming that everything was true. I had two HP inkjet printers just sitting around, and I needed to free up office space. I also wanted to upgrade the one I currently use, so it seemed like a great deal. Instead of throwing them in the dumpster, I wanted to recycle them, and the store can make a profit on refurbishing these used ones. Win! Win! Right? It turns out I was wrong! We learned this after loading the printers into my vehicle and driving to the store. A bearded guy named Ryne, told me that this deal was not even offered. He searched in a binder and couldn't find it. So, I located the ad on my phone and showed him. So, he had me wait as he disappeared, then came back and still basically told me no. He said that offer expired six years ago, as he zoomed in to show me the fine print. I asked him if he could honor it, as it was still posted. He said, "Not for that long ago." I was like, "Then why is it still on your website?" He then denied that it was on their website, because he couldn't find it on the store's computer, even though he was holding my phone! He said I must have found it on "Google." WTF? Yes, I did! Isn't that where most people find shit!? My search led to THEIR website. It clearly says, "www.staples.com/..." So, since I was going to trash these printers, I asked if I could still recycle them. He said it was okay, but then instead of calling an associate over to me (the customer), Ryne had me walk around the store to find "Christopher." Again, WTF? Christopher agreed to help out, but said he was going to grab a cart and asked us to wait by the door. Sure. Okay. No problem. So, we waited, and waited, and waited, and finally some other guy shows up. He takes them off of our hands, and I thanked him. Despite all of this, I was still willing to buy a new printer there. Ryne said he would show me the various models. So, we went over to the printer aisle and looked at many models, read the specs, touched them, but because they didn't have paper, you couldn't test them out. We looked around for help, but again, we waited, and waited, and waited... Nothing! Nobody helped us. Usually, you're hounded in places like these! So, if my money is not wanted here, then I'll happily take my business elsewhere. They don't honor their ads. Apparently they don't remove six year old ads. They use cleaver language and fine print. And their customer service sucks! I do believe they lost me as a customer. Thank you! read more

Staples - Misleading ad: They picture HPs, but then tell you HP is not in their little binder of deals. Notice: this is from a Staples website. - Printing Services Near Me - Chicago, Illinois

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I went into the store to purchase ink with my granddaughter in tow. Was literally in the store 15 minutes and came out to a tow truck behind my car. I thought it was a regular truck waiting to park until it sped off. I couldn't believe I was about to be towed had I not come out at the exact time I did. Towing trap/scam. read more

Customer service is clearly not a concept that people at this location understand. I had a TERRIBLE customer experience such that I refuse to return. I won't elaborate but after expressing my frustration with my customer experience to the associate I was met with attitude and absolutely no apology. After going to the manager, I still received no apology or effort to rectify the situation. Just "I'll go talk to him." Mind blowing how bad the "customer service" was. I drove all the way from Chicago to the Willowbrook location where I knew, based on previous experience, I would be treated well. read more

They'll tow your car while you're shopping there. Do not use this Staples unless you have a spare $220.

I hate giving one star but I had by far the worst experience at this staples. Usually staples treats me good but I highly recommend skipping this location and going downtown or anywhere else (even fed ex express is better and they always have lines) . I have come here twice now and both have me upset. My latest experience I came to print a resume and they said I had to place the order ahead of time. However, in the past, I have come to the counter and they have orienteering. I got over that minor issue but it became worse. I was waiting in line And they redirected me to a line that closed and then I had to get back into line all over again. They could just use some organization and friendlier staff. Either way...there are others options! On an endnote, I'm not rating all stables poorly, they are usually very convenient and pleasant...just not this location read more

What is it about me and office supply stores? Something about them in general and this Staples in particular make me wax poetic about paper clips and white out. I know, how odd. Is it the row upon row of paper and pencils and markers that take me back to that first day of school? Or the home office furniture that makes me long to work from home doing nothing but writing prose all day? Or maybe it's the briefcase aisle where I can sling briefcases over my shoulder to my heart's content and take imaginary computers in and out of the bag to see which one is the fastest release as I stand at the airport? Whatever the reason, Staples usually has what I need. At this particular location, I was successful in my quest for a new briefcase and a friend found a new home computer desk. They even have cold water and snacks for purchase up front (see others must spend a lot of time in here as well if they offer up refreshments!). The cashier was quick in getting us out of there as we did have a bit of a delay in trying to find the right computer desk in the warehouse. I was also a bit surprised that no one helped us out with the purchase other than to allow us to use their cart to get it out to the parking lot. I mean, this thing was bulky and heavy. But we managed and since they have their own parking lot I just backed up to the door and we loaded it in the car with no issues. I don't often have the chance to wander aimlessly through office supply stores- after all, at work, it is all ordered on line and boxes of whatever I need are at my disposal each and every work day. But on those days when I want to waste a little time and see what's new since I got that first magic marker set, oh so many years ago, Staples fits the bill-like paper and pencil - oh and they have those too- Aisle 3! read more

This location was amazing with my toddler for getting his passport photo. He was really fussy, but the woman who helped us was very patient and tried everything to get the best photo. She was so patient and kind. I definitely recommend getting passport photos done here! Fast and efficient, even with a screaming toddler. read more

Waste of time coming here. Needed to print in colour some documents and have them spiral bounded. Checked online -- total was approximately $35 (for 86 paged, 24lbs stock, colour, spiral bound, clear front and back cover). Since I wasn't familiar with the print services decided to come into store for help to ensure the project was finished exactly as I wanted. Went in around 4pm on Sunday. Went to print center and was directed to self print station. Asked the sales associate if she could help me she said no it would cost double than if I were to do it myself. I asked if I printed my document if she could do the spiral binding she said sure. While I was fiddling with the self print section she came up to me and asked if I could come in tomorrow instead cause she'd rather do the binding tomorrow. I told her that I was unable to do it and she sighed and went to sit behind the counter and talk to a colleague and play with her phone. Realized printing in-store was $53 for just the 86 pages not including binding and the cover pages. Asked if she could price match the price advertised online and she laughed and told me that the price was the price the printer said and if I wanted it for $35 to order online and pick it up tomorrow. I asked her if they could price match the price online to get the item completed while I was in-store to save myself a trip and she said no. She went back to talking with her coworker. Saw the price match guarantee sign on my way out the door but at this point I felt like I wasn't getting anywhere and no help was being provided despite asking. Left disappointed and felt like I wasted my time. Sales associate wasn't very helpful and kept pushing me to return next day to complete my project despite not having any other clients and a couple hours until closing. I don't plan on returning to this Staples location again. read more

Be extremely beware: this is the one of the most extreme towing traps I have encountered in the city. They have signs posted in their store with the tow company's information that are not nearly as visible as outside; it does not really matter to them if you are a customer or not. read more

Staples service in the Print department is very inconsistent.Sometimes it's fast. Sometimes slow. Sometimes friendly service, othertimes beyond rude. They do have a variety of print products to peruse through. I recommend reviewing the website thoroughly and placing your orders online if possible rather than going in to the store. That way you avoid lines and delays. read more

I was in the store shopping for some office supplies and the bastards had my car towed. I wasn't even in there for 15 minutes, I came out in my car was gone. It cost me $216 to get it out. Did the management care, not a chance? read more

Bad customer service,female cashier answer my questions with eye rolling and yelling me.

SCAM. Staples is running a towing scam with the towing company. Do not go here. We went into staples and found out our car was towed still. We went to the sales rep at the counter and she laughed at us. Rude staff and towing scam being run. Total cost of $250 for the entire ordeal and one hour wasted. read more

This staples is super convenient and the print services staff always accommodates me quickly! They also have a pretty large parking lot for easy in and out. read more

Terrible customer service. The printing associate was brushing my grandmother off so quickly that he didn't ask what she was looking to do. Instead, she was sent to the self serve area not understanding that she couldn't make large copies from there. She get very confused and has money taken from her all the time. Just like this situation, she spent money, and without grievance, was yelled at for trying to make a large copy. If this is how you treat elderly people you should be ashamed of yourselves read more

It's a Staples. So, usually nothing special, however, I was planning a huge event for Lollapalooza. My supervisor accidentally sent ALL of my supplies to this Staples and instead of returning to sender, they graciously held onto the boxes for me! I was able to retrieve all of them, though there was some miscommunication on how many boxes were there. One of the employees even helped me load the boxes into my car! I'm so thankful for their help! I also like that they have a free parking lot, but the tow truck is a regular visitor so beware! read more