This is the worst experience I've ever had with a print shop. If there was an option to give a place zero stars, this would be the Print Lounge in Pilsen.
On Wednesday or Thursday, I expressed to the owner that I wanted a custom item to commemorate a great accomplishment for a friend of mine. I denoted the date of the event (this weekend), I shared the design, discussed a price and a timeline. The owner assured me that I could pick up the item on Friday between 6 or 7.
So as a person that's in a time crunch AND compassionate of the plight, I tried to work with a fellow small, black business owner so I stayed an additional 30 mins to work on another design using a shirt or jacket that he had in stock - since everything I wanted was "out of stock".
On the first pick up date, he ignored the call and email and when I arrived to pick up the item (at the agreed upon time), he lied about having it ready.
On the second pick up date he didn't inform me he failed to get the stock a second time and when I called to inquire about the item, he promised he could get everything ready by Saturday - but no, once again, nothing. And when I called to ask about the item - he said "oh I texted you" - (which he didn't do).
The incident that truly showed his character and work ethic was the moment I expressed my disapproval - he dismissively said oh "I didn't get to it because I had a big project for "ComEd" aka your project means nothing. When in actuality, I work for a huge company and we're in the midst of taking on small local businesses owners as private contractors.
So what he really thought was a lost of a "$50" business deal lost him tens of thousands of dollars on custom, collegiate and recruitment material. He's a freaking liar and even worse, a horrible business man.
Update: *I was never directed to the site or asked to submit a payment. I would have gladly placed a deposit to secured my item, as it was important to me. I was never asked to bring in an item due to the lack of inventory. Instead, I was told that the owner would go to his distributor on Saturday morning to purchase additional inventory. Unfortunately, a lack of communication resulted in this review. Blessings to you* read more