The service, professionalism, knowledge, willingness to help, and reliability of everything offered makes this UPS Store my first choice, always, if it's open! I very highly recommend the UPS Store on Taylor which I have used for many years!!! read more

Now we know why ups are closing because the service sucks. Inspite of my efforts to Macy's and their delivery methods. With free shipping with a clause. This site returned my he item for $5 dollars not v ry community friendly just there for a buck. I am sure it cost more to send it back. Hope it's worth it when they close.‍ read more

The UPS Store - She checked looked at the man that services me last and then said it was returned. - Shipping Centers Near Me - Chicago, Illinois

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Awesome staff ! very friendly and helpful Chris is very helpful and packs everything I have shipped in a very secure manner. My packages always arrived on time and in great condition. read more

I had a very disappointing experience with Kristopher, who I was told is the store manager. He was extremely rude and dismissive, offering no real help when I came in needing assistance. For someone in a leadership role, his attitude and lack of professionalism were unacceptable. I expected better service, especially from management. read more

I have been to this location several times since it's between my job and home. Today I went to drop off a package and the doors were locked. I kept pulling thinking maybe I didn't grab it hard enough. It was an employee vacuuming and he just looked at me. I decided to send an email about the incident. The owner told me they don't close early as if I was lying. He also told me the store hours as if that was my concern. Poor customer service!! read more

It's awesome when you can just come in and drop off an item and there is no hassle. I can appreciate the fact that workers are serious about the covid pandemic and are taking precautions to make sure that not only are they safe, but that the public stay just as safe. This makes me definitively come back and back, and back... Although I had three people ahead of me in social distance mode, the line went fast and these young ladies and gentleman were extremely professional. This is something I don't see that often when it comes to young people, i know a generalization and I apopllogize, but it's soemthing that I take noticed to right away. My package needed extra things to ensure that it was safe on process and the young gentlemen took care of the situation at no extra cost which again, can be quite nice when it comes to service. I thank them all for their professionalism and attitude towards this pandemic. I sincerely thank them for being in the front so that the public gets things done. read more

I've used these guys a few times and each time it was a bad experience. The first time they refused to package a warranty return even though it is included in the warranty program. The second time they refused to give me information on their flat rate shipping program or even acknowledge it. They are poorly trained and will say anything to avoid doing work. Go somewhere else. read more

We needed help with a project and offer this review: Dan and his team always do quality work for me. On a recent order for invitations for our family football game on Thanksgiving, Dan and his team went OVER THE TOP in providing art and service that was creative and on point. We so very much appreciated his contribution to, once again, making us look good! -- Mary Ann Cronin and Sheila M. Cronin. read more

Dan and his team over there are great, always friendly and make sure I'm talked care of. Would highly recommend if you are tired of packages getting stollen and need your items shipped. read more

This store typically has disgusting long lines, and today's experience was no different. The owner Dan also had horrible customer service and snippiness -- prompting me to never return to this poorly-run location. read more

I am pleased with the attention and quality packaging my extremely fragile auction purchases. I am fortunate and grateful that have found this UPS store read more

I'm very surprised that this place isn't on YELP yet. I come here every day in the summer when my cornhole business is booming - and the service is always great and friendly. The manager is always very helpful and the staff is attentive in that they see my SUV pull up and know that I usually have alot of boxes to drop off - including 56lb boxes that are 4ft tall and 2ft wide. They are always helping me out even though I do not buy my postage from them, but rather print them online from my UPS account and then drop them off here (so..basically, I don't think they are making any money from me??) I would recommend anyone in the are to do business with these guys. Also they accept USPS parcels so you don't have to make a separate trip to the post office. read more

A really decent store .. I haven't used this store in a minute because I'm no longer in the area but they do good work at a decent price. I had a good experience. read more

Another neighborhood Gem. The owner and his staff are incredibly helpful. They do all sorts of UPS stuff (mailing and receiving packages, etc.), notarize stuff, accept US Mail, sent US Mail of all sorts, copy, fax, and even fingerprint (not sure why, though...). When they are completely packed, they are still friendly. Again, a neighborhood gem! read more

Helpful. Patient. Warm welcome Sense of humour. Multitasking with ease, while making us feel at ease. As good as it gets. I'm delighted to have found this place! read more

I received notification via email from UPS that my package was delivered to this store on 6/23 at 1:21pm. I immediately contacted the store and spoke with a guy by the name of Chris, who by the way didn't ask for any tracking number, but confirmed my package arrived. I asked how long did I have to retrieve the item and I was informed 7 days. I went to the store on 6/24 at 12:16pm, where Chris advised he left the store around 5pm on 6/23 and he doesn't remember anyone coming to pick up that item on 6/23. Then he advised someone picked the item up on 6/23 around 1pm. I informed him I did not come to the store on 6/23 and can he look at the footage from the prior day to determine who stole my item. He advised the only thing I can do is to go to the police station and file a police report. I informed him this course of action is unfair. Someone came into this location (or inside job), supposedly showed them my ID, they gave them my package, and now the only thing I can do is file a police report for the missing item. I contacted the police to report a theft from their store. Once the police arrived, the officer asked for any documentation showing proof of pickup, at this time Chris decided to print off the proof of delivery. Still no proof of pickup and if so by whom. They have no paper trail as to track any package once they have been picked up (considering this is UPS which is home of the tracking numbers/services). No documentation of a signature, no copy of an ID, no anything. I find this very hard to believe. These items were birthday gifts for my daughters for this upcoming weekend. I have reported a claim through the UPS website and the sender- and filed a police report. I will not stop exposing this staff (staff member Chris) for the thieves they are. By the way, I never received any notification my package was ever picked up. This is unfair they can steal a customers package and the only ramification that can be done is to file a police report and HOPE something gets resolved. read more

The staff at this store was incredible! From my first phone call to ask about packing, shipping, costs etc. to my subsequent 2 visits the same week to ship my moving boxes, everything went so smooth. I felt taken care of not only by the ladies behind the desk, but the owner as well. Outstanding service. If I wasn't leaving Chicago, this would be my "go-to" store everytime. Job well done. -Chef Shiane read more

Excellent customer service. Lavelle and kristopher both helped me with all of my packages and ensured the boxes were taped together correctly. I really appreciated all the help they provided as they went above and beyond. I highly recommend this location to everyone! read more

I used this UPS store to mail a wedding present to some friends. Because it was fragile, seeing as how it contained champagne glasses and a totally unrelated liquid that is completely legal to ship across state lines--and, OK, because this store is closer to my apartment than the post office and I'm lazy--I figured I'd go with UPS rather than entrusting it to our beloved national mail service. I packaged the contents carefully and dropped them off at the store on a Tuesday afternoon. I paid, received a tracking number, and was told the box would arrive in Michigan on Thursday. On Friday morning, I got an awkward phone call from the UPS Store. "Hey, I just wanted to let you know that the package you shipped was damaged in transit. But it's scheduled to be delivered today." Notice how there's not even the ghost of an apology, and how he also didn't do anything like outline my options for dealing with the situation? Huh, me too. I asked for more details about how damaged the package was, but he couldn't provide them. He did tell me that I could submit a claim request if I wanted, but that since I had packed the box myself, it "probably wouldn't work." I requested that the box instead be sent back to me so that I could see what was broken, replace it as necessary, and send the gift again (this time by FedEx). He said that he couldn't return it to me, but I could ask that it be returned to the store. When I asked that he do so, he hung up. After waiting a few minutes, I called the store back. "I think we got disconnected," I said. "Yeah," he said. He confirmed that the package would be returned to the store and that they would call me back when it arrived. The following Tuesday, the recipients of the package informed me that it had arrived at their home, apparently completely intact. I don't know what to believe anymore--except that this UPS store stinks. That is pretty clear. read more

The management and staff at the UPS Store on Taylor are super responsive and really care about your business and personal needs. They take extra steps to make sure packages are properly prepared and they always double check every aspect of your shipment. I've kept our box there for six years and when you really want something important received this team will keep on the lookout. Efficient, friendly, flexible and cost competitive. Whether you run a small business with a variety of needs like I do or just need single source shipping/receiving , these guys are the best in the city. read more

Great customer service, helped me pack everything in a structured manner, I definitely recommend ups while moving as it is not very expensive and they help you pack stuff in boxes. Great job! read more

Had to ship a big heavy box via UPS freight. I had the box, I didn't have the pallet/skid. I called 2 UPS stores and neither of them had a clue as to what I should do. Ended up calling this UPS store on Taylor Street, and they told me over the phone what the cost would be (way less than I had budgeted) and how they'd take care of me. Fast forward 2 weeks, I finally found a way to get said box out of my house and to Taylor Street. UberXL to the rescue. Walked in, was greeted by a friendly employeed named Chris, and he rolled out with a flat cart and helped me get the huge and heavy box into the facility. I didn't have it taped, I didn't have it labelled, and I didn't have much other information. Chris said he would take care of it, and then immediately did. They didn't charge me extra for taping and labelling, although I've been charged for those extra fees a-plenty at other shippers. He also told me I could just email the store the shipping label and they would take care of it. Called the next day, and the owner told me it was all taken care of. Incredible service, way low price, and great to know my expensive box is getting shipped like it is supposed to. read more

Super nice, great customer service. I used to go to the one off of king drive but since I moved, this one is closer to me. I can go to them after shopping on canal! read more

I used the Taylor Street UPS store for the first time today. It was a rush print order and they did a great job working with me on the printing, packaging, courier pick-up and payment. Excellent communication throughout the process, and fast service. I'm going to tell others at my office about them. Great service. read more

My experience was quick and without issue.... I'd definitely go back again! The only drawback is trying to find super close parking in Hyde Park... read more

Unbelievably efficient service, and at a good price! I have worked with this UPS Store several times to assist in the shipping of auction items purchased in Chicago and sent to the East Coast. Their turnaround to get the items picked up, packed and shipped is second to none! Thank you :) read more

UPS is the best!!! They are extremely helpful!!! They have helped me on so many different occasions with a variety of things ( faxes, copies, enlargements, shipments, etc) Everyone is kind and knowledgeable!!! read more

This is the store I primarily use and everyone is always extremely friendly and extremely helpful. They will help you get it done, whatever it is. read more

This is a great UPS store The owner is often in front - working thru out, greeting customers & making it easy & nice to do business there. Only real draw back / problem is it is difficult to get a park in front to be able to bring packages there to ship... read more

Been in and out. Dan & Kris are excellent with customer care and handling my packages

My wife and I have had a mailbox here for something like 7 years. The only reason we're leaving them is because we're moving far far away (2200 miles, specifically). The staff have been fantastic every time we've interacted with them. I can't comment on prices of things like faxes but the mailbox rates are fair. I'd come back the minute I moved back to Chicago! Dan (the owner) has gone out of his way to help us out a number of times. Also, I hear they print business cards! read more

Under no circumstance should you use this UPS store. They threw 4 vintage bar stools into a box without wrapping and charged me $500. Then one broke, they told me the stool had to go back to Chicago for a claim and once it arrived, they charged me another $125 to get it back to the west coast. They're a franchise store, so UPS was unable to help me. And on top of it, they were rude. Avoid this place at all cost! Use UPS or FedEx directly. Learned a huge lesson on franchise owners. read more

One star is generous. Worst place on earth? "Employee" quoted me $200 to mail a 4lb pkg, and claimed that USPS wouldn't do it for less, after I had just told him that I had just been quoted $40 at post office. Wtf. Pretty sure he just didn't want to have to do work. read more

First class service by Dan, Chris and the rest of the team here. I've been using them to assist me for nearly 10 years and they seem to always exceed my expectations. read more

I was really clueless about returning an item on Amazon! The package that I got the item in was ripped! Got to this store and bam customer service golden style. Or better yet a day at the spa at UPS!!! The awesome young girl at the counter taped of my almost destroyed package and I got out of there in less than 3 minutes. I was so blown away for the great service that I spoke to the owner!!!!! Super nice gentleman!! Really appreciates teachers too! Honestly you are doing yourself a favor by coming here! Also you are supporting a real local business which makes me feel good! Thank you again read more

Went in there to send a package and I had no idea what I was doing but I was very pleased that I chose this ups store the lady name Erica helped me through the whole process, she is a very very nice lady. read more

Very helpful with all of my needs and logistics in shipping my students projects for the last 4 years.

I use this site since it's just a walk around my house and I'm happy I did, although the price may seem a little much the manager and the customer reps do make an effort to make your delivery as cost efficient as possible. When I pay with my credit card I did not sign the back of it the older African American man stated "Oh, you didn't sign the back of your card, I have to see ID- but to ensure ultimate credit card safety ma'am, you should not only not sign the back of the card but you should write CID or see ID on the back, so no one can just sign what ever on the back and the sales rep will always look" this staff here is very pleasant, courteous, attentive, and patient. They also deliver with USPS priority mail, they have post office boxes for rent, you can order custom professional name tags, sell postage stamps, and you can fax here and they also ship and provide you with the tracking number. I love this site and I'm sure you will too. read more

First time there. Very Quick service. But, the service could of been a bit better. The guy at the register was leaning against the wall when I enter. Tired I guess. No energy at all when helping me. Overall it was quick. In & out. Small place. read more

$1 PER PAGE for a FAX. I had a 70 page document to fax to Geico. So UPS and Geico need a calendar, its 2014 not 1995.