First, they give you one price and then constantly raise it on you as you stay longer to an amount…read morethat hurts, but not enough to hire movers to get you to another place. We sunk a lot into moving my mom's belongings into this place (many many antiques) b/c it was "climate controlled". We'd see water everywhere, which is a sign we should have moved out. When we finally moved everything out, the walls had mildew on them and ALL OF OUR FUNITURE did as well. I brought it up to the manager and she said you have private insurance and offered no apology. I spent roughly 14K to store my furniture there for several years. It shouldn't be my insurance's responsibility for their negligence and poor upkeep. Do not store your furniture here. Waste of time and money.

The entire site is immaculate. The office staff is friendly and professional with knowledge of all…read morethings moving and storage. The storage unit was in perfect dry conditions and ready for move in. I would highly recommend.

What a difference employees can makes! Jeanine was the…read moreManager of this location when I acquired my unit 2 years ago. She was always cleaning, inspecting the property or interacting with the customers. She always waved to me, and seemed to be 'paying attention' to what was going on. She was the absolute best. I always felt like my things were being taken care of. I noticed a change in how the property was kept up after she moved to a different location. It wasn't always a positive. But, as of this writing, it seems to be rebounding a bit. And, I had the most wonderful experience with one of the employees, Latasha, as I was getting ready to end my lease there. This is NOT when you are expecting to be wowed. Latasha seemed to genuinely care that I was ending my contract with Public Storage. She even encouraged me to check out a smaller, less expensive unit. She even left the office to help me test fit my trailer in the smaller unit. She wanted to make sure that it would work for me. She was very nice and did not pressure me. She offered to hold the unit for 48 hours so that I could take my time in making a decision. Even though I decided to go with another storage company, she was still very nice and helpful upon my leaving. She went with me to the walk-through of my old unit and provided me with everything I needed for a smooth exit. Because of Latasha, I will check out Public Storage first, should I ever decide to shop around for a different storage company than the one I am using now. Thank you Latasha.

I don't recommend that storage at all. They don't have cameras. The lock on my unit was cut by…read moresomeone and an attempt was made to get inside. They don't even know when it took place. They almost tripled the price for less than a year. The customer service shows an absolute indiffrenece in cooperating and shows just rules instead of answering. Terrible. Very dissapointed.

I went to look at a 10x10 storage space before signing a lease and was shown something smaller. I…read moreknew it was not 10x10 because I have done a rehab and I am 5'10". I said, "If I laid down, there would not be 4'2" left on the floor. Her response was "That's the way they make then". This is unacceptable. If you are going to charge me for 100sf, then give me 100sf of storage. I didn't like the customer service. At the very least, they could have showed me a different unit after I voiced concerns on the square footage.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 8311 W North Ave is no exception. Our Melrose Park storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near W North Ave and N 1st Ave, we're trusted by neighbors in River Forest, River Grove, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Friendly & accommodating. They took me to units I was interested in and smile answering every…read morequestion. It was an amazing experience.

Excellent service. The office closes at 5pm and I was running late because of traffic, I gave them…read morea call and the guy was so nice and waited for me. He explained everything to me and gave me a very convenient storage unit. The place is wonderful, very clean and seems brand new. It is very easy to reach and you can park your car inside and use their carts. I really recommend it to anybody.

Priscilla has the best customer service by far ! love this facility super clean and organized…read more thankful to Priscilla for showing me how the app opens the doors for you.

Did a rental with Priscilla on Wednesday. She was extremely busy by herself and still kept a smile…read moreon her face and great customer service. facility was great and super clean. the units she showed me were clean and ready for move in. happy with my expirience. Would definetely recommend.

Signed up for the Extraspace ap in hopes to be able to open the gates via my phone so that I…read morewouldn't have to step out of my car and enter my code in front of everyone. App give the option to open the gates via your phone, but the gates do not open. This has been like this for over three months with no action from anyone at the facility. I have brought this up to them multiple times and so have other people. Nothing has been done. I will remove this review once the gates/sensors are fixed.

Clean space and the lady of customer service very nice and I don't have any problem with that time…read morethat I'm with them

Best moving company I've used! Professional, friendly, and very experienced. They handled all…read morefurniture and boxes with care. They took apart my bed frame and reassembled it at my new place. Same with my TV. They removed it from the mount and remounted it at the new place. Ruben, Anjel, and Fabrisio were my movers. They were speedy and extremely organized! I highly recommend this crew! Other thoughts: Moovers is locally owned and I recommend you always use a local business.

On time, worked quickly, very friendly and honest! Would use their services again! Showed a lot of…read morecare.

Horrible, had to store some items at this location back in may. Went today to get something's and…read moreadd other things into my storage. Open up the storage and everything is tossed. Someone came over the top and took about 10 pairs of shoes. Colognes and some watches I had. They have several cameras all far away and they have "blind spots". How can I trust to store my items if they're not going to be secured and anyone has access to this facility. Would never ever pay to store anything with them. Not secured at ALL !!!

Roberto has provided an amazing service very timely and he explained everything amazing!read more