IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

First and foremost the customer service here is nonexistent. The boy with the nails got a stink…read moreattitude and the "asst manger" is just as bad they don't know what they're doing here. They don't greet you they just stare until you say something like wth. Also beware the trucks are run down they rack up mileage first it's a ripe off. The gas handle wasn't moving so I ended up putting more fuel than expected and they don't give a refund back from that but they charge your card more for the mileage for the run down trucks. You been warned this location sucks!!!

I had made a one way reservation (pickup at one uhaul drop at another) show up to pick it up and…read morethe reservation was "never scheduled" even though it showed in their system. Sent me to another location; picked up the uhaul there but the "new" reservation made by the broadview location was round trip not one way. Fighting with customer service to not get charged double the rate I was given because I returned to a "different" location according to their system.

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

You refused to give me the $1 first month promo. After a long long discussion I finally received my…read more$250 credit. Today the location representative helped me swap units because of a defective entryway to the unit they originally gave me. After the paperwork was done Public Storge once again charged me another $ 251 charge even though i only swapped units. I did not puchase another unit. The CSR at your 800 # refused to help me. You are ripping people off every day. Worst experience you are absolutely taking advantage of people and I want $251 refunded to me

Its was an easy process online between setting up the account and payment. They also have an…read moreinsurance policy til you get your own or just want to stick with theirs. When my mother went on our move in date the employee that helped was amazing with everything. I'd highly recommend anyone to this storage unit.

I came in and Ginger was on lunch. I waited a little bit but that was not a problem at all. I had a…read morepallet dropping off for a customer. She was very helpful ! Thanks Ginger for your help !

Good Morning I Came In This Morning & Was Pleased With The Customer Service I've Received Today By…read moreA Woman Name TuTu; She Helped Me Through The Process Very Respectful Outstanding & Great To Speak With For Any Help With Any Services.

Thank you Jieurka for all that you do! She is very helpful and knowledgeable about her job! I…read morerecommend this storage place for excellent service!

Carde, Kenya & Jieurka could rule the world and I would imagine they would do it with a big smile…read more I had a nightmare of move where everything possible could go wrong and the three of them could not have been more accommodating and helping. I am not located in IL, which was a challenge for this move, but they assured me everything was going to be, ok, and sure enough it was even better than ok. Jieurka was so kind and helpful in getting the storage unit set. Kenya was a therapist who took my numerous calls and answered every single complicated question I had, with kindness. When it came to a last minute need to add another unit but had to be close by the other one, Carde came to the rescue. I truly cannot put into words how grateful I am for these superheros. You guys are the best!

Friendly & accommodating. They took me to units I was interested in and smile answering every…read morequestion. It was an amazing experience.

Excellent service. The office closes at 5pm and I was running late because of traffic, I gave them…read morea call and the guy was so nice and waited for me. He explained everything to me and gave me a very convenient storage unit. The place is wonderful, very clean and seems brand new. It is very easy to reach and you can park your car inside and use their carts. I really recommend it to anybody.

Best moving company I've used! Professional, friendly, and very experienced. They handled all…read morefurniture and boxes with care. They took apart my bed frame and reassembled it at my new place. Same with my TV. They removed it from the mount and remounted it at the new place. Ruben, Anjel, and Fabrisio were my movers. They were speedy and extremely organized! I highly recommend this crew! Other thoughts: Moovers is locally owned and I recommend you always use a local business.

We have employed Moovers twice now. Our most recent experience was about as painless as moving can…read morebe. Victor and his crew were capable, friendly, and on-time.