Thank you Jieurka for all that you do! She is very helpful and knowledgeable about her job! I recommend this storage place for excellent service! read more

Carde, Kenya & Jieurka could rule the world and I would imagine they would do it with a big smile. I had a nightmare of move where everything possible could go wrong and the three of them could not have been more accommodating and helping. I am not located in IL, which was a challenge for this move, but they assured me everything was going to be, ok, and sure enough it was even better than ok. Jieurka was so kind and helpful in getting the storage unit set. Kenya was a therapist who took my numerous calls and answered every single complicated question I had, with kindness. When it came to a last minute need to add another unit but had to be close by the other one, Carde came to the rescue. I truly cannot put into words how grateful I am for these superheros. You guys are the best! read more

This location is under new management and you can tell that things are changing for the better. Skip and staff (save for one indifferent employee) seemed eager for me to have the best experience possible. They were extremely nice to me, followed up quickly, answered all of my questions and had me in a nice, clean, secure unit within half an hour. The location is situated in a very convenient location, easy access, wide drives, appears to be very secure, and seems to have recently had a remodel and make-over. It's nicer and less expensive than the unit I just left. I've only been here for a couple of weeks, but so far I am very happy. Thanks CubeSmart. read more

Anita & Anthony - "Double A" Team is what I call them! Thank you for the amazing customer service and helping us with a move and storage after a family member's passing. read more

After reviewing self-storage units in the area and adjacent areas, I read the reviews on this place and immediately called to schedule my move in date. I was quickly proven wrong that reviews are very misleading. The way the General manager Tatianna and associate Annetta addressed myself, my mom, and my professional movers, were completely unprofessional and disgusting. I had to advised Annetta to relax, bring it down. I'm currently waiting to hear from the district manager. I am beyond disappointed in my choice of selecting this place. My background is in customer service. For a general manager and associate to conduct themselves in the manner they did, the attitude, disrespectful comments, is grounds for termination. As a consumer word of mouth is everything. SAVE YOURSELF LESS STRESS AND GO SOMEWHERE ELSE. read more

This place been under new management since 2014 and it's just plain old unprofessional. A staff of maybe 10-12 people only one young man speaks and ask if you need assistance. "We call him Smiley" The women that work there are rude and genuinely unpleasant to speak with. We were told once that our car is dropping to much snow on the floor and that is too much water for her to be drying up. We never missed a payment so why all the rudeness. The restroom went without tissue for weeks. The water is freezing cold. The soap dispensor was broken for weeks. I never complained about anything that didnt involve my bill. We haven't seen or gotten any notification off the unit increases but our bill has raised twice without notification. I really don't know how Bellwood, IL. CubeSmart got the best inside storage and customer service of the year award. We never got a courtesy call from any employee in 2 years bout upgrading, downgrading, any leaking issues, nothing. I was lock out my unit today at 9pm the closed time is 10 pm. I called Customer Service about the issue and was told that we can only go in our unit during office hours. I havent been told as of why this decision was made. I pay my bill today in the office at 5pm to avoid cramp like this. I hope it doesnt have anthing to do with us being lock out our car and didnt get in it until 12:39am or so. We our 1st staff working individuals and put in alot of overtime. CubeSmart have the nerve not to inform us of the change when we was in the office. They dont open until 9:30am-6pm. Since African -Americans took over the majority of management this storage facility is going down. I'm changing my location after 2years because I know with those type of women in charge, roaches and mice will be in my unit. One good thing about this particular CubeSmart is the location area. Bellwood, IL CubeSmart you need to be hold accountable for your actions.. You need to do better! read more

I selected Cubesmart because the Bellwood location was best for me and because of the great customer service I received upon my first inquiry. Other storage providers were less interested in my business, but Kim at Cubesmart was immediately helpful, professional and friendly. The actual facilities are very nice, clean and well kept. I highly recommend Cubesmart! read more

Wonderful staff to work with, Knowledgeable and friendly. This is my 3rd time renting from this company and I would definitely recommend their services. read more

when i saw one month free i was very interested the place was very clean and in a good area for me. when i walked in i was told that there was no first month free at that time . every where else offered a month free but this was the one most convenient for me and i felt that was false advertising i talk to the manager who was rude and to the point (no first month free ) i took the storage space because of my needs but they should honor their advertising . read more