I worked with Joe and Al during my relocation from Chicago to Cleveland. I was in a top floor unit…read morein a three floor walk up, and they did an excellent job conducting a move with two people that was really a job for three people. They both took great care to make sure my items were protected when loading out of my apartment and onto the truck and even helped me pack many items that I hadn't packed by the time they arrived. If ever do another long distance move again, I would love to work with both of them again. Kourtnea Stevenson

Great movers! Jesus and Leo were great! 3rd time using new city moving…read more Everything arrived in one piece and installed perfectly.

Happy to see this location open on a Sunday. They offer shipping, scanning of documents and copies…read more My tip is to be patient and wait until you have everything ready.

Whenever I need to drop off packages I go to this UPS store. They have convenient parking and it…read moreis easily accessible. The staff are always pleasant. I'm greeted warmly and they are very helpful especially when I have large boxes. I've always had positive experiences when visiting this location.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

Regarding my February 6th moving experience…read more I scheduled my move directly with the owner, Jeff Bridges, and told him that he came highly recommended. The morning of the move, I texted, "Good morning. What time will you all arrive?" He responded, "Good morning we are en route now, arriving within 30 minutes." So, they were already starting an hour late. They arrived and the security guard commented that they were in a, "little truck," and he would open the dock area. I went downstairs to look at the truck and it was indeed VERY small. I texted the owner right away and said, "They're there (dock) now. I don't think that little truck is big enough for my belongings. I'm pretty sure of it. Can you send a bigger truck?" His response was that it should be big enough based on what you described. The main concern was the stairs (at the condo in Flossmoor) from our conversation. No other truck is available this morning." The movers arrived upstairs to my South Loop unit and there were only 3 men. I asked about the missing person and they said that he called off sick that morning (perhaps the negative wind chill/temps)? They also walked in with 1 roll of plastic, no tape, and no moving blankets. I ordered a ton of moving blankets from Amazon as I planned to pre-wrap everything, but I was advised by a good Sistafriend who helped me pack (thanks, Sis!) to send them back because the moving company will have their own supplies. The 3 men, Fred (Supervisor), Tyrone, and Chandor, were very nice, two were very young, perhaps early-mid 20s, and one was middle-aged (the most experienced one, Chandor, who carefully wrapped my precious, oversized mirror with my assistance). Since they didn't have moving blankets (I never saw them), they used all of mine (so can't return them to Amazon). They also used the tape that I used to tape my boxes. When my tape supply was depleted, Chandor called down to the truck in the dock area requesting that they bring more upstairs. They responded that they didn't have anymore tape. Wow and smh!! So, I hopped in my SUV, drove to Walgreens, and bought several packages of moving tape (they reimbursed me for them). Chandor also asked to use my tools to break down my bed (I was standing right by him when he called down to the truck asking about tools and they didn't have any). I thought they were supposed to have this type of stuff with them?? Ty later mentioned that they will be up and running and at full capacity in a week or so. Covid-19 slowed down their operations, or something like that. They also asked to use my new dolly/hand truck from Costco (I agreed since it may help them move quicker). My Sistafriend came over with food and helped me clear out my storage unit (thanks boo!). I could tell that they were really slow, behind schedule, and time was ticking on the elevator reservation and the hourly moving fee. As suspected, the truck was too small (Me - not surprised!)!! They couldn't fit my belongings, had placed my possessions in their truck unwrapped/unsecured, had to use my SUV to move items, AND Fred left the dock area to get another truck (an open pickup truck at that)!! Meanwhile, time was ticking on this $120/hour operation, after the first $350/2 hours/4 men, which was modified to $105/hour due to only having 3 men. They offered the option of making 2 trips; however, the elevator was reserved for my neighbor afterwards and I was not paying the hourly rate of two trips to the South Suburbs and back downtown. The other party (my neighbor), that reserved the elevator after me, couldn't use the dock area because Fred, who left to get the other truck, also took the keys!! So, no one could move the parked truck because Fred had the keys while rushing to get the truck that I already said was needed before they even started. When Fred returned, I came downstairs to check the dock area out before we left (they had to move the rest of my items in the actual alley, in the snow/cold because we had to give the dock to my neighbor). My very nice Crate & Barrel bar/bookcase was uncovered when they brought it upstairs and they needed my tools again to assemble my bed, etc. So, 11 hours, $1,130, and I still tipped them later (deductions only made for tape reimbursement, tool usage, and 30 minutes time for them to get a pick-up truck - although it was much longer) they were done. I texted the owner and said, "I would love to provide you with feedback. Unfortunately, I would not recommend your business." His response, "Understandable, thank you still." As I began to unpack my items, I noticed several items were damaged (i.e. my bookcase/bar, nightstands, etc.). And finally, I posted a comment on their Instagram page this morning that, "They were the worst moving company ever!" I immediately received the attached inbox. In true Helen Brown (my Grandmother) fashion, I documented everything! Thanks for attending my Ted Talk.

Don't do it. Moving is a career that requires professionals and this isn't that. I used this…read morecompany after they were referred by Medley Movers. I should've read the reviews here. Same MO with the owner. Small trucks, slow unconditioned crew and not finishing the job. Not one of my rooms was finished. I have to hire another reputable company to complete my move. The owner threatened me and then called me a freeloader because I refused to pay a ridiculous amount when only a few hours were worked. Let's not even talk about the scratched floors and the things broken so far. Well if I'm a freeloader he's a lying crook. Save your money, time and headache.

Excellent movers. Good value, reasonable price. Courteous. Took care and removed basement door when…read morebringing treadmill down to the basement. Removed part of treadmill for move and reassembled smoothly. Would definitely use them for our next move.

Good Move Movers, of Franklin Park/Elmhurst, Illinois, broke off one of our formal dining room…read morechairs and said we were responsible for the repair. One of the first crew put shelf holders in his bag from our bar shelving, and was not part of the second crew, so we can't unpack the bar. They never offered to bring them back to us. Told us to go buy them. They also gashed in the corner of one of the night stands and never told us, and now, when I try to call them, it goes directly to voice mail and they never call back. I paid cash so there was no recourse through a credit card company to dispute the charge. They picked up our furniture on July 11, 2026, held it for 2 nights in 2 trucks. The second truck was only about 1/4 filled. They were scheduled to deliver to our new address at 1 pm on Monday, July 13th, at 1 pm. They arrived an hour early and our closing wasn't complete until 12:30. All the boxes were packed by us, were colored coded and marked for every room. Many of the boxes were placed in the wrong rooms or left in the garage and we had to carry heavy boxes into the correct areas. One box of record albums was completely broken. Don't ever ever rely on them to move you! they are terrible! This battle is not over!

I had to move from my two-bed apartment at the last minute. After calling several companies and…read morebeing told that they have no availability at the needed date, I finally found Extra Mile Movers. They took into consideration my availability, and a crew of four people arrived on time. The guys handled all of the heavy furniture with precaution(they disassembled and wrapped all of the details), boxed the kitchen supplies, clothes, a few electronic devices, and even asked me if I have items that need special care. The process took around 10-11 hours, and this was the estimated time they gave me. I appreciate this part as I wasn't flexible with my time, and it had to be a quick move out process. Not to mention that the guys had to go up and down the stairs with all of my belongings. Communication with these guys was on top as they asked me a few questions and gave me updates on the process length and how it would be handled--worth the price and quality of the job. I big shout-out to them! I would definitely use them again in my next move.

Let me start off buy painting the situation my wife and I were in. I just got a new job and we…read moreneeded to move AGAIN and I did not even know where to begin. Normally I would move myself but I'm no spring chicken anymore lol so my wife and I began searching online. At first glance every moving company looked the same and we were overwhelmed with the options. However, we learned very quickly that not all moving companies are the same after calling around. What really drew us in was the quote/initial call to Extra Mile Movers. We requested a quote online and they were very quick to reply and literally answer the 1000 questions my wife and I had. They made the whole process feel simple and hassle free. We decided to go with Extra Mile and to say the least I'm more than a happy camper. They were very professional, courteous and gave my wife and I the chance to wind down and know everything was going to be okay in the midst of the craziness. They took very good care of our belongings, had impeccable wrapping skills that I've never even seen before, and just made the day more pleasurable. The team that showed was so good and they genuinely made us feel like they cared about our belongings. I would recommend these guys to everyone I know both friend and family. There impeccable skills speak for themselves and their customer service was amazing. They were with me every step of the way and there was no surprises. I truly feel they went the extra mile and as a result have gained a lifetime customer!!