My husband and I stopped by this past weekend on Sunday to mail out a few gifts! This location is one of the only locations open on Sunday and we were happy to visit and check this errand off our list. I was SO surprised to see that we were second in line when we arrived. The last few times I had to mail things out I had to wait for at least 20-30 minutes due to demand. We were in and out of here in 15! The store was nicely organized and very clean. The had their stations clearly labeled (printing, shipping boxes/envelopes, cards, etc.) This location is pretty tiny so if there were more people the line would have had to trail outside (two people were behind us by the time we were finishing and the last person was practically at the door.) They had a bunch of social distancing reminders in the store and the associate was wearing a mask. The associate working was kind and welcomed us. He was the only person working that day and had to stop processing orders to answer the phone, yet he kept a positive attitude the entire time. He was working very quickly and gave me multiple receipts and made sure to point out the tracking number. All in all, this is a great location to pop in quickly and drop something off. I do recommend having another associate helping as we get closer to the holiday because I'm sure it is going to get so much busier! read more

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Happy to see this location open on a Sunday. They offer shipping, scanning of documents and copies. My tip is to be patient and wait until you have everything ready. read more

Whenever I need to drop off packages I go to this UPS store. They have convenient parking and it is easily accessible. The staff are always pleasant. I'm greeted warmly and they are very helpful especially when I have large boxes. I've always had positive experiences when visiting this location. read more

Please DONT go to this location if you care about your package. I went here with a FedEX/USPS package mistakingly. Instead of politely identifying my error and advising me to drop off elsewhere, the clerk accepted and scanned my package into the UPS system. Apparently I learned they do accept USPS mail and send to USPS during their daily pickups. More than a week later it's not tracking and I have no idea if it was EVER given to USPS because at some point if it was the tracking number receipt he handed me would show something. What's the point of a receipt from UPS when they won't help you??? Very disgusted, no excuse for this employees negligence and I would never recommend this location. Go to another franchise that cares about customers! read more

The UPS Store - Shipping Centers Near Me - Westchester, Illinois

You can never go wrong here! Just tell them what you're trying to do & they find a way to make it easy! Never have I bee disappointed...I even buy things I didn't know I needed. Definitely recommend!! read more

The woman opening the store was very pleasant, helpful and polite. Every question I asked she was knowledgeable and respectful. Had a wonderful experience. read more

I've been in here twice, and each visit the associates were friendly and helpful. On my most recent visit the associate even went above and beyond to assist. I ordered Harley pipes for my bike and he advised me the box may be heavy & he could put them in my trunk. So I accepted the help and he did. Quick, efficient, courteous service is definitely always a pleasure! read more

Unreliable, unprofessional, unresponsive it was a unbearable experience. Paid $50 to insure a package that ended up being damaged in transit. Couldn't get a manager to call and the store will not share any contact information to escalate the issue. I did not realize these are franchises so you can't call corporate for a resolution. I would not recommend this location. Go out of your way to find somewhere else to do business. I recommend fed ex personally I've never had a poor experience with fedex. I frequently ship and receive items. Fedex actually follows up with a text or email to see how the experience was. read more

Sending packages for work or presents during the holidays this UPS store has been wonderful. I use them for mailing of course but also for shredding, copying large reports and even downloading and emailing when my computer went down. They have been helpful with packaging and recommending the most cost efficient way to get my package where it needs to be in the quickest time. The staff is always helpful and informative. I appreciate their friendliness and professionalism. read more

The employees are very rude and irresponsible. Twice they closed early and wouldn't let me drop my package. After complaining, my next package was lost. read more

One of the best UPS stores in the area. Friendly staff and they work hard to get you in and out as quick as possible. If they're busy, and many USP stores are, don't whine and complain about how long you had to wait, you can alway go to the postoffice. read more

I arrived this morning at 8:30 - no employee present even though they supposedly open at 8:30. I waited until 8:45 when I had to go to work. No one ever showed up. From looking at the Google reviews it seems that this is typical for this location. Very frustrating. read more

Being my second UPS Store for the day, I was greatly disappointed with this location. The staff was efficient, but I seemed to just be a process to go through. The checkout took longer than anticipated. The address I gave seemed not to work for this store, although worked just fine for a different store earlier in the day. That's when it started, "might be because our internet is down". T Hey had to call a telephone clearance house to accept my credit card for the transaction. Another customer had some AT&T return items, he was told they could send him an email later when their AT&T system came back up, or could go to another location where the internet worked. This would not have been so distressing, had they apologized for the lack of technology. Instead, there attitude was more one of "this happens all the time". Save yourself some time and find a shipping store that knows what they were doing. read more

Over the past few months, the service has declined significantly. The employees don't seem to be trained very well. They act they are doing you a favor by doing their jobs. There seems to be a prevalent attitude of condescension almost to the point of rudeness. read more

I was nervous arriving here at 8:29am, assuming I might be locked out of the store and unable to get help, but NO. The doors were open, and as soon as I walked in, someone came out from the back and was super helpful. I was processed, given a receipt and out the door in one minute!! This was a great experience! **Check in on yelp to get a deal for color copies! read more

This is a good UPS store. I have a tendency to screw up shipments. They have rescued me more than once. Helpful non condescending staff. Go there and tell me my comment is wrong. I'll bet you can't. read more

The service in this store is horrible. The woman working behind the counter treats customers like their an inconvenience. I am visiting and I had a package that I dropped of with a label from the retailer; I handed this to her and she refused to process it while I was standing there. I insisted, she took my package and threw it in a corner behind the desk. A week later, I received a notification that there was a package for me to pick up needless to say I was confused since I did not expect there to be any packages from this retailer - I arrived to find the same package I dropped off the week before being handed to me by this incompetent individual who had the nerve to have an attitude. They could and should do better when hiring. This woman is toxic. read more

I come to this location every other Friday and when I am there I also have something printed. I go in today and the lady who is working today jan 4th about 6:15pm tells me a different price which is more than I normally pay. I told her ok but this is more than I have ever paid here and she said "well that's the price it is what it is"! Now the price difference wasnt a big thing but my issue is her response. I told her that her response was very unprofessional and I am going to make a complaint and her response was "oh well have a great day". Great job UPS with your schlor employee!! P.S. the other employees have always been professional. read more

The customer service was/is outstanding I went here to have documents printed. The cost was minimal and the quality of the paper was superior. Great place good customer service I'll definitely be a return customer read more

Great service, fast and pricing seems fair.

do not come here!!! came here for their printing service and was met with very bad customer service. they never gave me my copies and didnt give me a refund. i had to go to my bank to dispute the charge because they never gave me my copies! they didnt even try to help me out read more

I called today because I could not load my print order via website. The new associate states I would have to come in and use their printer. I specifically ask if I can have cars stock. He states of course. I come in and same associate states he doesn't know how to do that. Manager John comes out says I cannot do this and states he doesn't know what to tell me because he's "swamped". I explain my frustration and ask why the other associate would tell false information. He states "he doesn't know anything". Great. I print my papers I need on plain paper and am notably upset. 12 pieces of standard paper...$10. Very unhappy with my experience. read more

The staff is very helpful, pleasant and professional. The office is always clean. I'm a small business owner and I visit a lot of UPS stores and this one is my favorite. Keep up the good work! read more

Not professional, not smart, not going back. Dropped off a very important business package to their location. 3 days later I realize there is no tracking info and when I called their store all they could tell me was that the truck picked it up and it was scanned out. Turns out there was no scan and it wasn't picked up-3 hours later I get a call that it was still at their store and I had to come pick it up and take it to a different UPS location. The girl had no explanation of why I wasn't told this when I initially dropped the package off and had no apologies for not contacting me about the package as it sat there. read more

Poor customer service. Not helpful when served. Didn't offer options. Didn't seem to want to be at work. You'll be better served at another ups store. read more

Came into the UPS store with many questions and in need to ship something out to Texas; Mike with the crazy hair was awesome and very patient with me. He was everything an associate should be I will definitely be back so he could do the rest of my shipments. Thanks mike!! read more

This is the best UPS store in the area. You don't feel like an inconvenience. You really feel like brown is doing for you. I'm writing this in the parking lot and starting to feel creepy about it so I'm going to wrap it up. read more

Very happy with the service here, specifically when Pedro is working. He is extremely professional, but also very friendly.

Great service! Walked in to ship a return and the woman at the counter offered different options and told me what she thought would work best! In and out super quick! read more

This UPS Store is perfectly location on my way home, so it is easy to pick up or drop off around my schedule. The reason I gave it 4 stars is because every single time I walk into this place, the staff is super friendly and enthusiastic about helping you with your request. Quick and efficient service with a smile. What more could one ask for? read more

I've never had an issue here when doing any shipping. We also have our P.O. Box here and the staff has been very friendly hand helpful!

First time to the UPS Store on Wolf and 22nd. I was assisted by Galen who was both professional and his customer service was second to none! I was shipping a very important package and wanted to make sure it would be mailed safety. Galen not only suggested a better packing box he also packaged the item while I was there to put my mind at ease and all the while being very patient and kind. I really appreciated ALL his effort and for that my return business! Thank You Galen! read more

Ordered business cards through the UPS online print service and resized my image so that it filled up the printable area but didn't exceed it and get cropped. Everything online showed it perfectly cropped and filling the business card with my image and my image only. When I went to pick it up, they had printed outside of what it showed online, so now a partial border of the placeholder image used online shows around my picture. My first thought was a mixture of frustration and humor as, having run cust serv call centers before, was confident that a reasonable and creative manager would be able to resolve something as simple as this without a problem, especially as I was in no rush to have them immediately and this entire $7 order probably costs them a buck fifty to (re)make. Pedro was not that manager. He brought me back to the office to show me how it was my fault, starting from a screen that shows the image of the job to be made THAT ONLY SHOWS MY PROPERLY CROPPED IMAGE! He tells me that it may look like that online but what they actually get is a broader view image and if I had simply gone to print preview before ordering I would have realized that. First off, you shouldn't claim the customer should have done steps that average/reasonable customers wouldn't take. Second, it shows a complete lack of understanding of the difference between printing files and working off of an online interface as print preview while ordering would have only shown what it would look like to print the entire webpage. He proceeded to interrupt and talk over me every time I tried to explain this. So Pedro wanted me to pay his graphic designer to remake this. I even said, hey I don't need the exact size if y'all just recut them so it gets rid of the excess I'll be fine. He complained about that workload. I use the UPS Store a lot. Few hundred bucks a year in shipping and print jobs for my businesses. Near my last house? Excellent service. Would call me if I sent over something and they had questions and without a doubt would've resolved this amicably. I'm that guy that hates people crapping on customer service people. You'll never catch me yelling at folks in the store, I tend to quietly eat food orders with simple mistakes and I never feel the need to write yelp reviews. This was pretty atrocious customer blaming though on a problem that would have been so easy and cheap to resolve as a business. There's an issue with the interface on the online print site vs. what they send the stores (Pedro told me that was not his problem as they're a franchise and not actually owned by UPS) but more importantly, there's an issue at this store with management. I don't want to attack this guy too hard as I'm sure he's nice enough and competent outside of this setting (when I asked him if he normally talks over folks when having conversations he said not normally), and maybe he was just having a bad day or just screwed up this one interaction, but if this is consistently how he treats customers he should simply not be in management. read more

I like the fact that they are always friendly and eager to make sure every experience at the store is a positive one. Great customer service goes a long way and they always go out of their way which is why I will continue to do business with them. read more

Fantastic packing services. We walked in on a busy, hot afternoon, on our way to O'Hare, needing to have a fragile antique table & other items packed securely, quickly AND within airline dimensions. They told us it would be ready within the hour & exactly the right size, and it was. I just unpacked the carton: the packing was so meticulous and perfect I wish I had video-ed it. read more

I have used this UPS store at least 100 times in the last year and every time I go it is consistently great customer service. Just went in yesterday 5 minutes before they closed, 5 people in line and only 1 person running the whole store on a Saturday. She handled everyone great and even took one last customer as she was trying to lock the front door. I go there before ever considering FedEx or USPS every time. read more

We asked for some envelopes and they acted like it was a problem. I would take your packages to any other store, even to drop off, avoid this place! read more