Got an email and text my package was ready for pickup at the UPS Center on 63rd in Westmont. Upon…read morearrival, they could not find it. It was scanned in at the 63rd St, Westmont Hub...and somehow got lost? Now this is a 4 foot by 2 foot box...not small. A week later and still nothing. From the packaging, it is pretty obvious what was in the box, and also seems pretty obvious what happened to it...just sayin'. Had to edit..now after 10 days UPS messages: "Check Claim Status: Package Search Complete - Package Not Found". So how does a relatively big package get "lost"? Well, it was either lost or stolen within the UPS System. It happens more than you would think.

I just received a package delivered by UPS and spoke with UPS store person, explaining my package…read morewas completely open, he was RUDE and stated he does not handle how Drivers deliver package. The Westmont UPS store has terrible service and has not taught their employees how to help customers.

The employees at this location are rude and always act like they are doing you a favor or can't be…read morebothered. I have experienced this myself and have seen others treated poorly. Store is always a mess as well.

Worst customer service Ever!! The young lady is extremely rude!! I'm trapped here because I have a…read morebox for my business. I feel like a prisoner. I truly miss the previous owner

This location is on a very busy intersection in downtown Hinsdale. There is no signage indicating…read moreparking is available around the corner so my husband dropped me and was circling. There was a very pleasant woman helping a gentleman box up & label something while I waited. After a bit she called to another employee. " Crystal... can you help out?" Nothing. In the meantime another customer working on the computer had 3 children running wild who had been given bubble wrap to pop. They were screaming , popping bubble wrap and climbing on everything. More customers arrived and again " Crystal... we have a line." Still nothing. Crazy to have just one available employee on a busy Saturday afternoon. Kudos to the lovely employee who was there keeping her cool despite the line and boisterous kids.

I want to say a HUGE thank you to both Gina and Heather who helped me when I visited the Fed Ex in…read moredowntown Hinsdale! I visited this location out of complete frustration with the location near my home in the city. I work nearby and wanted desperately to finish printing my wedding invitations for my wedding in September. I dropped off my print job around 9:30 in the morning. I headed off to a meeting and when I returned an hour or two later, the job was completed flawlessly - the first time (something the location near me struggled to do after 8 visits)! Heather was so friendly and helpful. I was completely blown away! When I returned to pick up the job, Gina rang me up. I asked her if she could help me print a sheet of address labels for my invitations (something that had led to a ton of misprints when I tried at home). She not only said she could help me, but she waited so patiently as another bride shared some great invitation mailing advice. When we finished chatting, Gina had my labels printed in the blink of an eye! I am beyond grateful for Heather and Gina's help! They made somethings that had been so frustrating up to that point a piece of cake. I will definitely be returning to print both the programs and menus for my wedding (and anything else I ever need to print)!

The Indian lady that works there was horribly unhelpful. Terrible customer service, she didn't care…read moreto even acknowledge me and when I did ask her a few questions, she pretended like she couldn't speak English. The male worker named Jatin helped out as soon as he realized I wasn't being helped and handed my package like a pro. Thank you Jatin.

Friendly manager. Quick drop off and was in and out. Parking lot is shared with others in the…read morestrip mall.

Amazon insisted I take my returns here, instead of Countryside UPS Store I usually go to, where I'm…read morein& out in no time. I was here at least an half hour trying to make returns. Turns out the staff is so pleasant and helpful, I may never go back to Countryside! I always feel overcharged there and here in Hinsdale you get exceptional service

I went to the UPS store in Grant Square and met who me with my return to Amazon through a vendor…read morein China. It was complicated and Angie got on the line and they were able to help me out. I would give this UPS store in Grant five stars for professionalism, product, knowledge and etiquette. How refreshing to find someone a solver first and a money maker second. Thank you, Angie.

Stopped in here today to do an Amazon return since it was convenient and on my way. Unfortunately,…read morethe process was much more difficult than my usual experience at Kohl's or UPS. The staff was unable to figure out how to process the return, and I ultimately had to contact Amazon customer service to cancel the return and start over with UPS. Definitely not the convenient, quick experience I was expecting.

Very satisfied with the customer service that I received yesterday from Andre. I rarely do anything…read morebut ship from this location but needed something printed last minute for a special event and was struggling to check it off my list done within an hour. Andre was very helpful and efficient and made helpful suggestions with pricing so no surprises!

SO sorry to see that it has closed. THE nicest owner. Wishing you all the best, Ron…read more Betty

This place has been under my nose forever! It wasn't until recently that I came across it. I hate…read moremaking trips to the post office because it's not always convenient and I don't like to deal with the lines. At Pack Wrap and Send, there is rarely a line, you get top notch customer service and they can literally do anything the post office can do. I have bought postage stamps here, sent out mail that must be certified, sent my husbands wallet to him overnight. Like I said, they can do it all! They also have almost any kind of packing/office supply item you may need to send your parcel or letter out, which adds to the convenience. What a gem Pack Wrap and Send is!

Aviv is TOP notch customer service, honesty & very accomodating. I am a single women w/ no…read moreexperience driving box trucks & he set me up so i was comfy & understood what I was doing, basically giving me confidence to figure it out. Aviv is just a bad a$$, straight forward, realistic & helpful guy that you want on your side during a move or anything that could be stressful. Hands down made my moving experience smooth!

I've been using this business for a lot of years now, since Aviv was on Ogden. I've had PO boxes…read morewith him, and he handles all my shipping. When my daughter recently had to move a bunch of furniture, I even went to Aviv and Tammi for a U Haul. Always makes things very easy, you always get the best deal, and in fact the whole family is great. It's nice to have a business like this right in the middle of town.

i I use this location several times a week and the service…read moreis outstanding! Tracy helps me with my packing & processing of my items, they always arrive in perfect condition. She greets every one with a smile and a warm hello! a friendly local business worthy of Five Stars!

I do a lot of online sales and this UPS location is my go-to location for all my packaging needs…read more The staff here is always especially courteous and helpful. Not to mention, the packaging services they offer is amazing. One particular staff member, Ana, does an incredible job boxing things up for me and because of that, I always get equally amazing feedback for my online sales. I don't even bother packaging things myself. I could never do a better job than them anyway. I strongly recommend going to this specific UPS location. I strongly recommend Ana!