i I use this location several times a week and the service is outstanding! Tracy helps me with my packing & processing of my items, they always arrive in perfect condition. She greets every one with a smile and a warm hello! a friendly local business worthy of Five Stars! read more

I do a lot of online sales and this UPS location is my go-to location for all my packaging needs. The staff here is always especially courteous and helpful. Not to mention, the packaging services they offer is amazing. One particular staff member, Ana, does an incredible job boxing things up for me and because of that, I always get equally amazing feedback for my online sales. I don't even bother packaging things myself. I could never do a better job than them anyway. I strongly recommend going to this specific UPS location. I strongly recommend Ana! read more

Wow, I've been in here a lot and the staff is degrading. Karen is rude. I was looking at the QR code and waiting for her to scan it. When she didn't move, I looked up and she rudely says "um, customer packed." Ok Karen, I did not realize that or I would have packed it. I simply replied "I was mistaken" and instead of acknowledging it was an honest mistake, she just sat there. Customer service is your job. It is not hard to be polite. read more

Ana is my girl! I've worked with her on multiple occasions and every time is smoother than the last. She knows I know the drill, and we just knock it out. Not only that, she is happy to help answer any odd questions I may have and or even help me figure out best options. Go. Find Ana. Get it done, and get back to all the other things you have to get done. read more

Ana was so terrific at helping me get several packages returned to Amazon. I called ahead and she actually came to the car because I have trouble carrying. She also helped me get shredding done. Kind and patient. Wonderful experience - like being part of a caring neighborhood! UPS it doesn't get better than this store! read more

I did not have a good experience with this store. Wanted to ship something and was told it would cost $2.00 to print label on a single piece of paper to ship. Then was told by a teen with an attitude that I could have printed it at home which is true if I had a printer available. Then was told by who I think was the manager that I had the attitude problem. Funny enough, I went to the UPS store in Wheaton and it literally cost me $0 to ship what I needed shipped. Little bit of a drive but worth it so I don't have to deal with teenagers with bad manners. I won't go back. read more

Excellent staff! Always there and offering to step out from behind the counter to help with whatever I need. Since moving to this area a year ago I've needed to pop into this location about a dozen times to do scanning, faxing and mailing packages. Every single time I was impressed with how friendly and helpful every single person there is. They are busy (because they're great!) but nobody ever has to wait long. They really hustle and keep it moving! I do recommend this UPS Store to anyone. read more

This UPS store is a cut above the other UPS stores in the area because they actually do most of the outsourced printing for many of the other UPS stores. Jim, the owner, is in a networking group with me and I've seen the high quality and huge variety of his work many times since he's been a member. As an online business professional, who does mostly webinars and lots of public speaking, I don't need a ton of printing done. However, last week when I needed new business cards, I gave Jim a sample of my existing card. I only had the artwork for one side of the card and my logo. He said his graphics team could recreate the back of the card, trim off the corners so I could have rounded corners (they're prettier and more distinctive!), and get them to me quickly. Well, I'll admit, I dragged my feet on the order. But every time I responded to their emails, the next step was done super fast. I didn't expect to receive my cards this week, but at the meeting, Jim delivered my cards and they look fantastic! The print job is as good as any I've ever purchased anywhere locally or online - and far superior to the time I needed cards in a hurry long before I knew Jim and had cards done at FedEx Office. What a disaster those were. I was embarrassed to use them and after the event where I needed them, I threw away every last one. Since then I've been wary about using a local shipping store for printing. Not anymore! After this experience I'll never look for another printer again. Plus, it feels good to support a local business owner, who I personally know, rather than buying cards from some huge entity online where I'm not even a name and they couldn't give a hoot about me or my order. Jim's UPS store (and they own the UPS store in Naperville on 95th and Rte. 59, too) delivers high quality, fast turnaround times, and at a great (low) price. Plus the service is fantastic. read more

I had a package to be delivered next business day and I was not home to sign for the package instead of trying to redeliver the package the NEXT day the driver sent it to an annex about 2 hours away I will never use UPS again if I buy something and it can only be shipped through UPS I will not buy the item if I have to get an item replaced and it has to be shipped through the ups I will take the loss and not use UPS. This year when I ship out my Christmas packages to my family members all over the United States I will not be using UPS now This is Bs instead of paying extra to get my item the next day I paid extra just to have to wait 3-5days, if you feel like wasting money use the UPS. read more

The service at this UPS store was impeccable! Great manager, great workers, everything went great. I was in there for no more than 5 minutes shipping something to Indiana. Great service! read more

Ana: I just wanted to touch base and let everyone know what a great employee Ana is, and what an asset she is to your organization. She is always extremely friendly and professional. Also, when I was trying to buy a bunch of different masks; she went out of her way to find what I needed! Thanks, Ana!!!!! Tracy: I wanted to reach out to the managers and let them know what a wonderful employee they have in Tracy. She always remembers me by name. When I call in, she is always helpful and courteous. Thanks for being so great, Tracy!!! Luke: I just wanted to touch base to let everyone know that Luke did a great job a few days before Christmas in helping me regarding a package. He was very respectful and kind, and he helped me with everything I needed! Thanks, Luke! Chyanne: I know Chyanne is no longer working there because she started another position elsewhere, but I just wanted to let the manager know how great she was at her job while she was working for UPS. I was going to mention this when she was still working there, but I was extremely busy at the time. I wanted to make certain that someone knows what a great employee Chyanne was while she worked there! Thanks, Chyanne! Wishing you all a very Happy New Year! read more

Great store. I have been using their services for years now. I ran into a tiny customer service snag over the weekend and the owner called me immediately and straightened everything out. She was very gracious. Everybody that works there is always very nice and very professional. This store is very much built on customer service. I look forward to continuing to use their services for many years to come. read more

We love their professional work and customer service! From assistance with design/set-up to quick turnaround requests, they always give 100% read more

Reading reviews I think they might be good for printing and business services, but they are an absolute joke for shipping. I had a package I needed to send to my sister in Montana by Christmas. It weighed like 17 pounds. I took it in here, and the next day price was $155!!!!! Two day was like $100, and the ground service was like $75!!!!!!!!!!!!!! The woman behind the counter said they could send it USPS, so I had her quote me a price... $61!!!!! Unreal. I took the package to the Post Office and they sent it via their 2-3 day for $24. That means that the UPS store is charging me $37 for the privilege of dropping my package at the post office. Scammers. Oh, and while I was there I needed something faxed. Only $5 for the first page! Wow, only $5 to make a call to an 800#? I could go buy my own freaking fax machine for about $30. read more

This is a great UPS location next to some of my favorite spots. This strip mall has UPS, great tacos, a fabulous liquor store, and a jersey mikes... I usually stop here a few times a week because I can kill two birds with one stone. Fast service at this location and they hold my packages that are too risky to leave on my doorstep. If you ship USPS from here you can't get a receipt and it usually ships a day later than normal... not their fault because UPS isn't USPS. Just an FYI in the Amazon age where anything greater than 2 days is unacceptable! read more

I can't say enough good things about this specific UPS Store. They're fast, mindful, friendly, organized. Every time I come, they recognize me. They've accommodated our business needs and exceeded all expectations. I've been to FedEx and multiple other UPS locations and none compare. I've since re-located and will drive out of the way to continue working with them. Thanks for being on top of it! You've made our shipping life so simple! Great staff great service! read more

Great service, nice setting. I used the Lisle UPS store for a couple of jobs - faxing and shipping - and appreciated their top notch customer service. The store is clean with friendly music and super super helpful and chipper staff. I probably would have taken them for granted had I not also used the services of Fedex in Naperville on Ogden, which I had to use for late-night scanning. Completely depressing, the staff there are not hyped, which I consider an offshoot from the owner/management. The drab drabbiness at Fedex must be affecting how long it takes to get stuff done/purchased, and to get out the door. Not the case with the Lisle UPS. I even brought in a very hard to fit item to ship out. It didn't fit any standard box, so it cost more. The staff there - Julie (maybe?) - found a couple of ways to break down the cost. No pressure to go with them after the quote, which I found so refreshing. Yes, it cost $5 to fax a page. But I didn't have a fax machine. But the other services and prices were competitive for my situation. read more

The staff at this UPS Store location are so helpful, I wouldn't consider going anywhere else to ship my packages. I am always greeted with a smile, and if even one person is waiting in line another employee appears from the back to help them. Such great service! read more

Excellent store and staff the place is always clean and everything runs fast and efficient!

The girls at this UPS store are great!! Anna helped me today..I had 4 large boxes I was shipping to another state. I wanted them delivered on a certain date. They figured out they should be shipped tomorrow if I wanted them to arrive on that date..they offered to hold them and ship out the next day. Love this UPS store! read more

I've lived in Lisle for almost a decade - I've been to pretty much every place in this strip mall, only I've had no reason to visit this UPS store until recently. I ordered a gift card online and somehow it ended up at this location. I got a call from the place and a female left a message that my package could be picked up at the UPS Store in Lisle - didn't include the address, so of course I had to call back and ask where exactly they were located, it didn't dawn on me it was in the same mall I frequent often. I went in on a Saturday afternoon. The two girls working here didn't seem to be entirely attentive - there was a small line of us waiting and it took longer than I cared to be in there, especially since it was warm outside, and the air conditioning in the place wasn't to my liking. The girl who waited on me seemed very unsure of what I had waiting for me, what she was doing, where I sign, etc. Maybe she was new? I don't know but not a confident worker at all...she didn't seek help either. The guy in front of me in line seemed to be having a similar issue. I told her 3 times - I have a package to pick up, I got a call from the store, and it's a gift card I ordered online. IF I have to use this store in the future to send something out, I hope I will have a better experience, otherwise the odds of something sent to this place for me will pretty low. read more

Excellent staff over at the UPS Lisle store . I feel like I'm not in business alone . They are always willing to go the extra mile for me .

I've used this store for years for my once a month printing and scanning needs and they've always been strong on service and been very economical. I was overwhelmed, however, last Sunday when they let my son and I in on a day they are normally closed, and the owner and staff were so helpful! My son had an important school project to print and they really saved the day! Jim, the owner, was very helpful and I'm lucky to have such a great business here in the area to rely on when I need it. You will be very pleased at all the things they can do--they can even sell your old stuff for you on eBay and hand you the cash! It's a great local business. read more

Poor customer service on Postal service, to say the least. The female owner looked me right in the eye and liedon 3 occasions. She was deliberating holding my mail in the back separate from my mailbox, and yet told me to my face that I didn't have any mail. DO NOT USE THIS STORE! She is incredibly rude and obnoxious and now I know she's a liar as well. read more

I had yet another excellent experience with my local UPS store. The staff there is so friendly, knowledgeable and helpful that I love going there. This time I went to have some presentations spiral bound, and they did such a great job that it way exceeded my expectations. I highly recommend them, and give them two thumbs way up. read more

Jim did a great job for us printing some large format scientific posters where the fine detail of some of the photographs are very important. The final product exceeded our expectations, was well priced and they turned around the job very quickly. Thanks Lisle UPS, will definitely use you again! read more

I recently picked up a package from your store location and I would like to know why I was assessed a 5$ pick up fee. I had my package rerouted to your store for security reasons and when I went to pick it up I was astonished to be told I had to pay a fee to pick it up. No where to my knowledge did it state online that I would be charged a fee for having my package sent to the store. I find it to be a deceptive business practice to charge someone a fee for picking up a package when it stated to be a 0$ charge. Had I known I would of been charged a fee I would of never had my package sent to your location. I feel I should be reimbursed the 5$ service fee. The store staff was nice and tried to explain to the best of there knowledge why I was being charged a fee. This review is towards the owners of the store not the employees working there. read more