I used this location to help me ship, package, expedite and facilitate something I needed. The quality of the services they provided was far better than I have experienced shipping anywhere. The employees worked as a team, made suggestions that help me get what I needed, followed up to make sure the delivery went well and showed initiative to facilitate my package's delivery. The employees had a "customer focused approach" that exceeded the value I expected. Thanks to everyone that helped me and especially to Ashish who was always ready to help. I highly recommend the UPS location to anyone needing to ship something anywhere, large or small, near and far. read more

I admit I was running late, today was the last day I could send my package, I have been dealing with pneumonia. I got to the store 1 minute before closing & the OPEN sign was on. The minute I got to the door they turned it off & I knocked, the man acted like he didn't hear me; so I knocked again & the woman didn't even look at me but shook her head no. She walked out the door at 6:30. Probably the rudest person & worst customer service. read more

Easy, quick trips to get your shipping done! I stop here often and always get in and out quickly. The staff is busy and often working on the phone while getting your shipping done so not always the chattiest, but they're pleasant and efficient and that's what matters here. read more

I'd like to update my review - I had a great recent experience at this location! Service was fast and easy - they are still very busy but it seems like they have more staff for the holiday season! It seems also that staff are really attentive to the line and let associates know if they missed someone or aren't looking (the store can get really busy). I recommend this location for quick and effective shipping! read more

I came here today to copy, sign, and fax a document. Lucy gave me great costumer service and was very helpful and friendly. It was very a good value for what I had to do. I will definitely return here in the future and highly recommended this place. read more

I've been to this store and never had any issues with deliveries. The parking here is great as it's located in a strip mall with tons of spots. They had mask and social distancing reminders on the door before entering and in the store. I was greeted warmly when I walked in and helped right away! I was sending a small care package to southern IL and was pretty surprised it cost $19 to ship it via ground. I felt that cost was high but I had to send the package so I paid it. The package was well under 5 pounds too so that's why I was expecting the cost to be much less. Anyways, the associate was kind and helped me with everything I needed. I was in and out of the store in about 5 minutes. The store overall was well kept. I noticed how all the associates were wearing masks too which is obviously a must now-a-days. I recommend this location if you need to send any packages! read more

The UPS Store - Package - Shipping Centers Near Me - Naperville, Illinois

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Well 4 years later and same thing different time. Now the majority of the young people are kind, energetic and positive. I've gone in and brought back things from Amazon and they are helpful. I've shipped and for most part things are good. But I went in to pick up some printing and I asked if I could hole punch an item and they said for nearly $6! At the fedex stores they have multiple hold punchers free to use!! I had the money to pay but I said seriously you are charging for hold punching? And the manager said for the time to do it.... And I said but other places let you use them for free and she suggested I go there!! Really. 4 years later what the heck? The extra star is to give the young people working there some recognition. read more

Be careful using this store if you are shipping something important. We shipped two packages at once. One was a gift. One was a picture my kids made for their grandpa who is having a major surgery. They entered the same address for both packages. When I noticed this on the paper receipt today and called to discuss this, they never once apologized, said it was our fault, told us to call an 800 number, and told us the other person can "just reship it out". This is ridiculous especially because we verified the spelling and address of the second package on a screen. The sales person entered the same address twice within two minutes without noticing that she was typing an Illinois address for a package that they discussed shipping to Michigan. Incredibly disappointing for a service we trusted to get something special to my dad prior to his surgery. read more

I ran an online auction for a nonprofit organization and had to send packages all over the country. I was so overwhelmed that I just brought the prizes to this UPS and let them pack them up. They are so nice to work with. I have used them for years but this makes me a customer for life! read more

this store has everything you need to ship something and they're very friendly and helpful. It's my go to store! I wish everything I ship could go here. They do take USPS deliveries but can't give you a receipt. Mailbox right outside too. read more

I have not had an issue receiving UPS deliveries. Drivers are always friendly and courteous. Well, there came a time when I needed to ship a box via UPS. Unsure of locations, I found this one online. I walked in, was immediately greeted, handed over my box, was told I did not need any receipt, and was on my way. Entire transaction, including parking and walking from and to my car, took about 5 minutes. Store was bright, clean and had any packing supplies a person might need. Works for me. read more

Based on their absolutely terrible hours, I wanted to really dislike this and every other area UPS store, but the young, blonde girl working behind the counter was so freaking helpful that it was hard for me to keep up my naturally pissy façade... and believe me, I was trying. If it weren't for her infectious cheer, this review would be very different. She must be the bright-est eyed, bushiest tailed UPS worker ever. Kudos to her. The world could use more people like that. F'Realz. Beyond that, pretty standard, but like I said... Terrible business hours if you ever need to ship something outside of bankers hours. Opens at 9, closes at 6... whyyyy??? read more

The UPS Store - Storefront - Shipping Centers Near Me - Naperville, Illinois

I ship packages from this location about 4 times per year and the employees are always friendly, helpful and professional. I recently shipped a birthday gift to my sister which UPS temporarily lost. The UPS store was so helpful with communication to UPS corporate to find my package and was working with me to file a claim. Two weeks after the scheduled delivery date UPS finally found and delivered my sisters bday gifts. The UPS store worked on my behalf to try to recoup the shipping costs but UPS wouldn't pay. The UPS store called and said that they would cover the cost themselves. I really appreciate all the work they put into this under $100 claim and highly recommend them. read more

Always friendly and helpful. I often stop in here for an Amazon return, or to pick up a package delivery if I'm not home to sign for it.

Over $10 to ship a dvd seems like a lot. I will stick to the post office from here on out.

The UPS store is well run with professional cheery staff. Great place to have your packages sent so you dont have to worry about them getting stolen from the front of your home! read more

I have been an active customer of this store location for several years now and have had a consistently positive experience. From shipping items for business to Amazon returns, it has been a very good and consistent experience. I have no hesitation in recommending them. read more

I went to the UPS store to have a file downloaded and printed for a Seminar I was attending the next day. Kayla and Ella knew exactly what to do. They downloaded the file and printed copies for me and I was on my way. These young ladies went above and beyond plus they didn't have an attitude as if I was bothering them. Way to go! read more

I always go here for school printing projects. Price for b&w copies is the same as kinkos. Not sure on color. Customer service is great. They instantly greet you and pay great attention to detail. read more

As always everyone here goes out of their way to be friendly and helpful. The service is always professional and at a very fair price.

Watch out for this store, employee of the store stole their customer credit card info and ordered products from us, the product was shipped to the UPS store and the employee took that item, the owner of the store doesn't care about his employee action and will not help us. read more

This is the best store in NAPERVILLE. Service with many smiles. Got a question?? They have answers for mailing, making posters, publicity ideas!! You name it. The staff is friendly and fast!! And Mike and Kathy Foxen have big hearts and are true professionals!! read more

Mike is great. Very helpful and staff as well are very kind and efficient. Best UPS store I have used. They should be proud that they do a great job. read more

Even when busy, they take care of you quickly and with a smile. They help you, walking you through whatever it is you need to send.

Awesome service!! They packed some valuable artwork that belonged to my new daughter-in-law and shipped it to San Francisco. I was nervous about sending it, but it arrived when they said it would and in perfect condition. I am so grateful! read more

I have just unwrapped irreplaceable antique china dishes and all was in perfect condition. In addition, they are friendly and professional folks to work with. read more

Excellent service! The team is very knowledgeable of options to ship items as well as get them delivered. The store has many additional items including greeting cards, stationery supplies, copy center support, etc. i whole heartily endorse this UPS store! read more

Super nice people who provide excellent customer service. Mike is a great guy and his staff is very helpful. Great store!

I have been a loyal customer at this store for 9 years. My young daughter brought in a picture to have shipped to her fiancé in Seattle. She had a painting done from an old window from and old demolished chicago building and the artist painted the Chicago skyline. So she went to the UPS store and the owner who knows my daughter and family packed the picture himself. She took out the insurance and paid 186.00 to ship it. He did not pack it correctly and it arrived shattered. Her fiancé took pictures and he lives in an apartment and he couldn't keep the chards of glass as he has a dog. Now they will not cover it and she is out $500.00 It's so discouraging as he knows this is not someone trying to scam him. I hope no one uses this UPS facility. I have 2 neighbors that do business here and I am going to contact them and ask them to switch to another carrier. read more

This is the fastest and friendliest service you'll ever receive at a UPS store. I am often in there sending care packages to my son & daughter at college. Mike and his team are super efficient. They have helped us ship full computers with no issues. And when the kids were in high school, the Naperville UPS team created fun yard signs as we sent them off to college. They once made a beautiful banner for our son's high school graduation. It was 3 feet tall and rested beautifully along the entire mantle above the fireplace. Best decoration ever for the party! And a perfect keepsake. Thank you! read more

This store is not close to me but i drive 10 min extra just to get to this store because they have the most reasonable packing charge and customer service. I tried fedex on 75th and others but like this one the most read more

I have been shopping around for mail box service and this store is the only store that provided AARP discount and know what they are doing.

Met the new owner, Mike, and he is very nice and helpful. Great suggestions on marketing and for the best price for the customer! I have seen him RUN to open the door for customers carrying boxes in to be shipped. Good 'ol customer service-great to see again! read more