Got a debt collection letter in the mail a year after I moved out of this place. I settled all accounts and moved my stuff out without any dispute on payments at the time. Never heard a word from them on any money issues. These guys won't even let you store your stuff if you don't pay beforehand. If you are a day late, they double lock it until you pay. They have a month to month plan so it is actually not possible to owe them money unless they are holding your belongings hostage. They will eventually sell off your belongings to get their money back. Obviously I got all my belongs and walked out the door with a cordial goodbye from their staff at the time. So it bewilders me how they possibly have an overdue account that they issued to collections from me. EDIT: I contacted them at their info email address and they said they have a new debt collection company and that this was a mistake. I had a good experience with this company in terms of customer service other than this flub. I don't expect to get any more letters about this issue so it should be resolved. read more

One of the same things happened to me my unit was broken into and my stuff was stolen . The way I noticed it is when I got to my unit there was a different lock on my unit so I got management to cut the lock off and all of my stuff was gone . The bad thing of it is there's a camera right there and for some reason they say their cameras glitched out at the time that my stuff was stolen . After that they went up on my rent and then I went to pay my bill on the day of the due date which is the first and they charged me a late fee because it was after 5:00 when I did it over the phone . This place is crooked and if someone what you having your unit you might lose it stay away if you like your stuff read more

****do not rent! the staff will steallllll from you!!!!! do not rent! someone stole my pistol and electronics from my unit. the only people that had access at that time is the staff. through email they mention that my storage unit lock was on my unit but was secured properly (again i dont know how that was possible) however what do you know...... by the time i got up there i had my belongings missing and the only they can say is "call the insurance"! however you can not get any compensation for it unless it looked like a robbery with the doors off the hinges! now i am stuck with over 5,000 of items just gone! read more

Clear voice of dissent here. This establishment is notorious for price gouging. I have been a customer of this establishment for 20+ years. They were previously owned by Canal Street Storage. During my run with CSS they were accommodating and professional. Not the story with Devon SS. When we took ownership (I believe 5+ years ago) they immediately raised my rate and would not negotiate a loyalty or senior's discount. Since this management takeover my rent has increased 42%! When I initially challenged them I was told they could get a lot more for my unit if offered at current rates. This was their way of bringing me into closer parity with other paying customers. How's that for customer fidelity. Punish the customers who have longevity. The facilities are adequate. Hardly premium for what they are charging me. read more

Burglars and thieves at this location. In October 2024 I stored three full storage boxes of shoes in my assigned storage unit with the high security lock provided by the storage facility. The second week of December the shoes were in the storage locker. I arrived in January 2025 to find some one crawled over the top of the wire mesh of the locker and ransacked the unit. They left the storage bins empty and took all of the shoes. read more

Devon Storage is a dump. My storage unit was broken into twice, then they wanted to raise the rent. I asked if they would buy security cameras and he laughed. They hound you for payment calling every 2-3 days to harasse you. DONT USE THESE CROOKS TO STORE YOUR BELONGS IN. YOU'LL REGRET IT!!! read more

Rachael d. has great customer service and organizational skills. I found out about this in a raffle.

I've been renting from this location for several years. I am overall very happy with the facility, and the customer service has been excellent. The on-site manager, Anthony is awesome. He is super friendly, very knowledgeable and really works hard for each client. I had a relatively small issue that was a big problem for me and he set things right and I'm very grateful to him for his customer care. He made me whole again. read more

Great prices, great customer service. Also one of the few storage facilities that can accommodate a semi truck and close to downtown.

Very outgoing and always willing to help. Always full of energy so when I come in it brightens my day.

I only used this for a month when I was between apartments and traveling. The staff was super friendly and helpful when deciding on a unit. It was such an easy transition! read more

This place used to be "Canal Street Self Storage" they were responsive and helpful. If you are at the facilities they still are, but the Devon Self Storage people are useless. Be prepared for a looping-phone-hell if you try to call. "Welcome to Devon Self Storage. Press one to talk to someone... press 3 to talk to the site manager... Welcome to Devon Self Storage..." They will only talk to you if you are a NEW customer. Once they have your signature and money, they never want to talk to you again. I pressed the number for "New customer" and briefly spoke to a human. When she determined that I wasn't a new customer, she transferred me right back into the looping message that never ends. There are plenty of storage facilities on the City. This one is expensive and you will never be able to speak to someone on the phone. I'm moving my stuff as fast as I can. read more

Great experience with the staff and facility. Super easy and an out and they communicate very promptly. Highly recommend!

Dwayne helped us get a great storage unit at a great price. I checked out a few other storage places in the South Loop and this one was much cleaner. Dwayne was professional and helped make our decision easy. Thank you! read more

I'm a student in the area and was stressed out with final exams and finding a place to live, my girlfriend and I stepped into Devon Self Storage to see if we were lucky enough to find a spot. A great guy named Rocky helped us out at the desk and was very clear and helpful. We came in thinking we may get screwed, but Rocky actually saved our lives helping us find an affordable storage spot. If you're a student in the area would 10/10 recommend! read more

Devon storage is one of the best storages I've ever did business with. Anthony Smith the general manager delivered outstanding customer service and meeting all my stores needs.Devon on Canal has a super clean facility tons of supplies a little difficult to fine but it's worth it thanks guys fantastic job. read more

I am dissapointed in this storage company. First, it is supposed to be climate controlled. When I have stopped in this summer to get some items from the unit, the temperatures on my unit floor were in the 90's and the humidity made it even worse. In additon, I was told when I signed up that most likely my rate would not go up since the place was fairly new and there were not many storage units rented. Sure enough, at the six month mark they upped the rates on me. I assume thats part of the program, they lure you in with a good rate and once you are settled in, then they start raising the rent. On a good note, the manager, Rocky was very helpful and did his best to be responsivle to all my questions. These issues are out of his control. read more

Wish I had read reviews about this company sooner...DO NOT WORK WITH THIS COMPANY UNLESS YOU ARE WILLING TO TAKE A RISK! They recently acquired another storage facility on south wabash and then had a pipe burst. Due to the weather, it froze along the entire side of the building creating a cascade of icicles that could cause serious injur and even dearth if they had fallen. It was so disastrous that the city shut down the street and the new crews had reported it all over he news. It affected 2/3 of the units there and the other 1/3 of the customers aren't even able to access their unit and the entire building is shut down with no notice of when they will reopen. They sent a very toned down email indicating that their had been a slight malfunction but nothing indicating the potential damage to all of those units! I rented this unit because I need to move out of my apartment and had moved half of my items in storage when this happened. While they are not liable for the damages to the items as it is the reason we have insurance, their response has been nothing but unacceptable. - They are unable to give an estimate of when I will be able to access their facility - they provided no solutions until I asked if I could rent from another sister facility and even then I had to bargain for a rate match - my items are stuck in a u-haul that I am renting by the day because I am unable to unload my items - I'm going to have to hire movers and trucks multiple times to consolidate my items - a complete and inconvenient waste of my time - While the managers like Dwayne have tried their best to be accommodating, they are unable to provide quality customer service as the overhead must approve all requests and have denied their solutions - the best they are willing to offer me is two months of rent, one of which I was already supposed to receive as my 1st months free rent so essentially an additional month of free rent for the inconvenience and costs I am accruing. Managers try their best but their hands are tied by the company itself and I do not blame them for the results. They tried offering solutions that were then denied by their bosses. For a company that is slightly over priced than its competitors (180 for a 10x10 vs 109) you would think they would focus more on costumer service! Such a shame that they care nothing about their customers or their reputation. PLEASE TAKE YOUR MONEY ELSEWHERE! I wish I certainly had... read more

Dwayne at Devon Self Storage is truly the best!! He is extremely professional and helpful. Dwayne has helped our family for many many many years. The facilities are always clean and there are plenty of carts to utilize. read more