Watch out for Public Storage. While I am 99.9% sure that it is not the people (probably one person)…read morewho work here on a daily basis (though I've never seen any workers, period), I have now been subjected to at least 3 rate increases across two units in the last year or so. It happens at the six month mark on the nose, it seems. These are ranging between 35 and 45 percent. each. That nice teaser rate of 100 bucks is now basically twice that. While I acknowledge that it's a free market and they can charge what they please, there isn't exactly any additional "value" being added, not "extra services", not anything period, except the privilege of paying more. I suspect that like many people I will probably suck it up and pay. I think it's time the local news stations look into this, though. I suggest that if you are looking at Public Storage, you look elsewhere first, you'll be paying more in six months time. While there are not many choices, you should pick someone else and do your research first. Finally, it's worth nothing, the 30-day notice of changes is written into the contract, but the post office cannot deliver these in a reasonable amount of time, and they conveniently never email them. Shady...if you ask me.

Customer service here is great! Carole is awesome!! The…read morefacility is well maintained and very clean.

My old apartment had a fire and i needed somewhere to store my belongings while looking for a new…read moreplace. Lockup was great! They were totally understanding, gave me my second month free, and were happy to help me coordinate multiple drop offs (the movers with my furniture, and the insurance fire/smoke remediation people with much of my "stuff") This is the second time in three years I've used this location for short term storage needs (2-6 months) between apartments. Each time they have been helping full and great! The units have high ceilings makeing it easy to get your stuff in and out including large furniture. clean carpet throughout. Wide hallways make it possible to manuever. It's all inside so its warm and dry and bright and exactly how you'd want a storage place to be and feel.

Keep changing their rates. Was told after a year we needed to show proof of insurance from our…read morehomeowner policy, or else pay an extra $30. After that, the monthly rate was raised yet again, third time in a year. Looking elsewhere, but most other storage companies have high rates as well. Looking to do a Spring clean out and ditch storage. This facility has had roof leaks - so no cardboard boxes on floor. Also plenty of spider webs in downstairs locker.

Beginning to get frustrated with this place and their freedom to hike rent as they please…read more Yes, it's clean and climate controlled but having no obligation to honor the rent price as long as they let you know 30days in advance, is not something I'd like to deal with. "New customer" would get the same room for 40% cheaper. Yeah, just get the new people in and then 30 days later, they can hike the price up. There is nothing stopping them to do this.

I rented a storage unit for a few months in between moving. It was a good experience. The unit was…read moreclean. Price was roughly 160$ per month, and I was able to fit an apartment's worth of stuff. My stuff was all good and intact afterwards. My carpet did have clothing moths when we got it, but it is possible they were there before... and I probably should've wrapped it up. Otherwise was a good experience!

Nice place to rent storage unit. It's clean and has easy access. Evelyn at front desk, does a great…read morejob and is one of the best customer service reps I've ever dealt with.

This guys will have your rent x3 x4 times what you initial signed up for. also will be very happy…read moreto give you late fees, return payments fees and fees they would come up with. Nasty nasty place! I wasted so much money with this people!!!

Used this location to move in June. I've used another Uhaul in my last move, and had a pleasant…read moreexperience. This location was another story. Everything is online. You check in and scan your ID into a link they email to you as your checking in. I use AT&T and I had next to no service. When I asked if they had their own wifi the employee said I would be better off using my phone data since their wifi wasn't good. I walked outside and tried to get better reception for my Data, but still had little luck. I had to use my boyfriend's phone as a Hotspot. Somehow his Google Fi was getting better service which is rare. We were instructed to inspect the truck on our own. No one walked us through it. Also, next to no spaces to park your car when you pick up the Uhaul rental. Surprise same all phone pictures and using your data when dropping off too. I moved almost two years ago and didn't have to do it this way. Both times were an after hours drop off. After a long day of moving taking multiple pictures, writing in the milage and all into my phone was unpleasant. All at night and in the dark. Not sure if this was a change with Uhaul in general or just this location. Not a fan!

Wow. I have been using the U Haul location for along time…read moreand today was an absolute Joke!! From the moment I pulled in the lot William started yelling at me and my son for where we parked! Now the place was empty and the only thing in the way was the trailer I was picking up, so I moved my van. But when we went in the store Williams Kept his nasty attitude going, when I gave him my information he snapped and said YOU ARE LATE!! And he said he should of given my trailer away ( even though there were 2 more there) So at this time I snapped and said do what the F you want!!! He was so unpleasant even finishing the contract Then even worse hooking me up, So I just returned the trailer and he keep up his nasty attitude I always return the equipment cleaner then I when I picked it up to avoid and fees She told me NEXT TIME I NEED TO HOSE OUT THE TRAILER or I will be charged next time even though it's 30 degrees out When I told him it's cleaner then I picked it up he snapped again and told me that I was bitching about everything today and I need to be careful And I asked him what that meant? He snapped and said that i need to watch out for myself I think that was a threat WOW. **

Great service from Barbara! She was informative and helped us out with a unit. Clean, well lit, big…read moreplace and the staff is always friendly and helpful. Love how everything is keyless.

They have raised the rate on my unit twice in just more than a year of having moved my stuff in --…read morenot minor increases either. And I'm not talking about from the promotional rate to the regular rate. From the regular rate, they've raised it twice, for a total of more than $50/month -- $600+ a year! Not only that, but their efforts to be more technology driven make dealing with them a pain. There is no on-premises staff to talk to at any time. You have to stand in an empty lobby and talk to someone remotely over a video call if you need help. They require you to use an app to gain access to anywhere in the building. The lobby, opening the garage door, the restroom, the elevator, etc. But the apps are unreliable and inconsistent. And there's two of them. We were supposed to start using the new one but it doesn't work (the old one still does?). I wish I never moved my stuff in here. I wouldn't recommend this storage unit to anyone.

I've used this facility for over 15 years, back when it was United Storage, and have stayed through…read moreits transition to CubeSmart. The facility has consistently been clean, well maintained, and secure. Roy, the on-site manager for many years, is always helpful, responsive, and attentive. I've had an excellent experience overall and continue to trust this facility for my storage needs.

Been using this facility for over a year and can't say enough about how happy we are that we moved…read morefrom a terrible near ETHS that was horrible ! Cube smart is I a very safe location in South West Evanston on Oakton just East of McCormick next to the big sports Dome which is a very busy safe area with all the family sports activities at that Dome. So we feel quite comfortable popping in there on way from Ohare Airport for family visits. The facility is very well run with great staff and is spotless. We get what we need for our 3-4 visits per year from California to see kids , grandkids, etc . So can't say enough. It's an awesome experience. It's well worth what we pay. Manager, great guy , around a lot too. 5 stars

I have been a long time customer of Safeguard storage. Robert in the office is always friendly and…read morehelpful. I love having the carts readily available the second I walk in the door. Having different size units over the years there has never been a bad location and I was on the second floor for over 8 years. Thanks again Robert!

Excellent facility. Clean and very safe. Very friendly, consistent staff…read more Had a unit with them for about 2 years and never had any problems. Any time we stopped by place was very clean, plenty of parking.

This has been more than a pleasant experience. Today, I stopped by just to inquire about a unit and…read moreleft with a rented unit. The staff at this location are amazing. The facilities are clean, organized, and very accommodating. The gentleman in the front was beyond helpful, his name is Mark. Huge thanks to Mark for being extra extraordinary.

Mark is helpful, but beware the huge rate increases! My rate just jumped from $162 in September to…read more$222 in October, with no notice from the company! I have a 10x10 unit, and have been renting it for three years, since before Extra Space took the facility over from Metro Self Storage.

They had a problem with their lease and couldn't secure the tenant spaces. The move out was…read moredisjointed and took them 60+ days to refund a security deposit. Even after knowing we were moving out they pulled the next months rent. Don't trust these clowns

May have been a great place at some point... Spoke with Allen who was SUPER rude, abrasive and…read moredismissive. Didn't return my calls. Since the location is very convenient, I tried several times. When I finally did reach him, he offered me a desk in the LOBBY for $250/month. When I asked what the lobby is and the noise level - 'yeah, there's a gaming room and sometimes basketball games going on and ...'.