We used this location during 09/16/18 - 03/17/20. It is beautiful facility, super clean, always…read morevery nice smell, very secure and easy to access. Ryan was always is very helpful, very courteous and friendly. He even remember all clients by first name! I compared this with one other storage facility so I can say that I appreciate the location. Would recommend the Lock Up at Juneway Terrace!

I received 5 Star Service last Saturday 3/8/25 from Tammy! I've been a Customer for 4 years,…read more Excellent, Clean facilities and great location.

No problems with the company until you have a problem and want to talk to someone. Even someone at…read morethe location your unit is at. I'm 15 miles from my unit and after about 12 calls, only hit a general customer service member, who gave me an inactive number for the property manager, a local number for the location I'm at which only switched me to their National number, and a disconnect when I actually got a person. Sad and a bit disgusting.

First, let me be clear that my concerns are not about onsite staff. Andre is a friendly and decent…read moreguy. Sometime in the last few months, I am told that the district manager decided to cut off my lock. Originally, I was told that it was due to a past due balance. Then I was told that my lock was simply missing and they decided to lock it for me. When I visited the unit, Andre granted me access by removing their lock. I found my lock inside the unit with the tumbler drilled out. Clearly, they mistakenly cut my lock and entered my unit. Instead of admitting their error, they lied to me. They also raised the unit rent by $50 during this same timeframe. This does not sound like a trustworthy place to store your valuables.

Beginning to get frustrated with this place and their freedom to hike rent as they please…read more Yes, it's clean and climate controlled but having no obligation to honor the rent price as long as they let you know 30days in advance, is not something I'd like to deal with. "New customer" would get the same room for 40% cheaper. Yeah, just get the new people in and then 30 days later, they can hike the price up. There is nothing stopping them to do this.

I rented a storage unit for a few months in between moving. It was a good experience. The unit was…read moreclean. Price was roughly 160$ per month, and I was able to fit an apartment's worth of stuff. My stuff was all good and intact afterwards. My carpet did have clothing moths when we got it, but it is possible they were there before... and I probably should've wrapped it up. Otherwise was a good experience!

We needed to move two couches, each has measured 93 inches in length. I was vary at first that the…read morecargo van would fit the couches but it did. This location is great! So much better than any I've been to. It's clean, the people were friendly, helpful and pressure free. They sell you for what you need and that makes it great to pick up the truck or anything there! Their indoor area is also kept clean and lots of space. The boxes are nicely stacked. Check in was easy and service was helpful. The van was new with 580 miles! I was so happy and the van was new so it road very smoothly and smelled still new. I was also surprised to see the rear view mirror had a camera built in when reversing with made me more comfortable and relieve to drive a big van. The side mirrors too had the dual mirror where one of it has the wide view to see the blind spots, which was so helpful. I had loaded my coaches easily and the trip was fun. Driving that new van was also quite enjoyable. With the app, the after hours drop off made it super easy. I'm intimidated no more now and I'll take that van across the country as it's so fun to drive!

Stopped to pick up 20 boxes. $28…read more $57.82 for 20 medium sized boxes, roll of brown easy tear packing tape, 2 dish saver boxes and two glass saver cells. Items were too big for the back of my trunk and we ended up having to take down 2/3 of the back seat down to get the medium boxes in.

Steve was very helpful today. He showed me the lay of the land and was personable and welcoming…read more The property was clean and neat.

Whoa! Rent increased every 6 months. Paying 450$ now without insurance! Fiberglass insulation…read morecrumbling from ceiling all over my very expensive stuff. Ridiculous! Not worth it. Gonna wait till the snow ends and gonna find a better spot. Plenty in this area.

They had a problem with their lease and couldn't secure the tenant spaces. The move out was…read moredisjointed and took them 60+ days to refund a security deposit. Even after knowing we were moving out they pulled the next months rent. Don't trust these clowns

May have been a great place at some point... Spoke with Allen who was SUPER rude, abrasive and…read moredismissive. Didn't return my calls. Since the location is very convenient, I tried several times. When I finally did reach him, he offered me a desk in the LOBBY for $250/month. When I asked what the lobby is and the noise level - 'yeah, there's a gaming room and sometimes basketball games going on and ...'.

If I could give zero stars I would. Terrible customer service. For well over 10 years, I've been…read morerenting two storage spaces from them. They do not care about customer loyalty, and will nickel and dime you every chance they get. Was late on a payment and logged into my account to pay and saw that I owed over $400, which was rather shocking. Spoke to a team lead named Scott to try and get this resolved and he just talked over me the entire time on our phone conversation- could barely get a word in. I will never ever recommend any extra space facility to any of my clients and I cannot wait to get my things out of there. Such a shame- DO BETTER.

Clean, well-maintained storage facility. Once or twice I didn't put the lock on properly and…read morereceived a call the same day. The staffer who signed us up was extra considerate and gave us a locker at the end of a row and close to the elevator. We've had the locker for over 3 years. Even though the price goes up every year, we are very pleased with this particular site and recommend it!!!!

This storage place sucks, and most of these five star reviews are bots…read more I've been a customer for years now, when real people worked here and it was well attended to. My card was compromised, so my automatic payment did not go through. Despite explaining this several times and missing my payment, they still charged me a late fee. I have asked JASON, who keeps calling me to get me his supervisor so I can talk to her but she has not reached out. This used to be a proper storage facility. Now no one works here, the bathrooms are never open and it's fallen into disrepair. They have lost my business.

It's impossible to close your account here. They just keep billing you…read more Also this place feels unsafe bc the doors are often propped open No one ever works in the office

DO NOT use this facility. Their elevators are not trustworthy. In the short time that I used this…read morefacility one or the other elevators was not working. To make matters much worse, BOTH elevators were out of service during the 3 days I was in Chicago to move out of the unit. I am a 74 year old man living in Virginia. When I could not move my property out of the unit due to their negligence in not having their elevators working, I had to leave town and pay 5 months additional rent before I could get back to Chicago, not to mention the cost and inconvenience of another trip to Chicago. They offered me no compensation and not even any acknowledgment of responsibility. I was treated very rudely by the local staff and managemnt. DO NOT USE THIS FACILITY UNDER ANY CIRCUMSTANCES!

great space, great customer service, excellent move in and move out is easy. they make everything…read moreeasy and clean not 1 bug ever spotted. well recommended here for storage needs.

Wow!!!! today I was having a problem in my storage I needed gear for a team tournament for tomorrow…read morewith and I called for assistance afterwork hours and without hesitate one of the employees from smart cubes Jeff camed back to work to help me out And I know it was my fault but he said we can always work with the customer he is an awesome guy I owe him sooo much Thank you Jeff if it was not for you I don't know what I would of done. Jeff is the Man

My initial impression of the place was decent, but they raised the prices between 20-25% after only…read more3 months. I have more than one unit and they did it on all of them. They lure you in with discounted pricing and then once your stuff is in there, they jack it up. When I complained, they shrugged. And when I asked when the next one was coming, they said probably after 6 months. So if you plan on using it for longer term storage, not a good choice. I've rented in other places before and they raised prices once a year. I'll be looking to move my stuff asap.