Whoa! Rent increased every 6 months. Paying 450$ now without insurance! Fiberglass insulation…read morecrumbling from ceiling all over my very expensive stuff. Ridiculous! Not worth it. Gonna wait till the snow ends and gonna find a better spot. Plenty in this area.

I'll start by saying that their manager, Steve, was always polite and helpful. He made the entire…read moreprocess very easy. The good: Introductory prices are reasonable, lots of unit sizes, relatively clean. Easy to get in and out. The bad: Once the introductory price ends, they are very expensive. The app that opens the gate stopped working and no one could help with that. I used this place as temporary storage during a move. It served the purpose nicely and it was a good experience. I would return as a customer.

I've used this facility for over 15 years, back when it was United Storage, and have stayed through…read moreits transition to CubeSmart. The facility has consistently been clean, well maintained, and secure. Roy, the on-site manager for many years, is always helpful, responsive, and attentive. I've had an excellent experience overall and continue to trust this facility for my storage needs.

Been using this facility for over a year and can't say enough about how happy we are that we moved…read morefrom a terrible near ETHS that was horrible ! Cube smart is I a very safe location in South West Evanston on Oakton just East of McCormick next to the big sports Dome which is a very busy safe area with all the family sports activities at that Dome. So we feel quite comfortable popping in there on way from Ohare Airport for family visits. The facility is very well run with great staff and is spotless. We get what we need for our 3-4 visits per year from California to see kids , grandkids, etc . So can't say enough. It's an awesome experience. It's well worth what we pay. Manager, great guy , around a lot too. 5 stars

Watch out for Public Storage. While I am 99.9% sure that it is not the people (probably one person)…read morewho work here on a daily basis (though I've never seen any workers, period), I have now been subjected to at least 3 rate increases across two units in the last year or so. It happens at the six month mark on the nose, it seems. These are ranging between 35 and 45 percent. each. That nice teaser rate of 100 bucks is now basically twice that. While I acknowledge that it's a free market and they can charge what they please, there isn't exactly any additional "value" being added, not "extra services", not anything period, except the privilege of paying more. I suspect that like many people I will probably suck it up and pay. I think it's time the local news stations look into this, though. I suggest that if you are looking at Public Storage, you look elsewhere first, you'll be paying more in six months time. While there are not many choices, you should pick someone else and do your research first. Finally, it's worth nothing, the 30-day notice of changes is written into the contract, but the post office cannot deliver these in a reasonable amount of time, and they conveniently never email them. Shady...if you ask me.

Customer service here is great! Carole is awesome!! The…read morefacility is well maintained and very clean.

They had a problem with their lease and couldn't secure the tenant spaces. The move out was…read moredisjointed and took them 60+ days to refund a security deposit. Even after knowing we were moving out they pulled the next months rent. Don't trust these clowns

May have been a great place at some point... Spoke with Allen who was SUPER rude, abrasive and…read moredismissive. Didn't return my calls. Since the location is very convenient, I tried several times. When I finally did reach him, he offered me a desk in the LOBBY for $250/month. When I asked what the lobby is and the noise level - 'yeah, there's a gaming room and sometimes basketball games going on and ...'.

Moved in for a rate of about $140. Got a notice in the mail after just 3 or 4 months that the new…read morerate is now going to be $244! I was never told that the rate was a promotional rate - if I would've known that, I would've never booked it. We could rent a garage for that! Additionally, there were all sorts of fees that were never disclosed until everything was finalized and I went to pay. Also, I have my own insurance - the person who helped me said we had no choice but to pay for their insurance the first month, but after that, I could just send in my insurance documents and she would take that charge off so the following months I wouldn't be charged. Never happened; I've been charged every month. Just a total scam everywhere you turn. Can't wait to get out of this place.

Victor was so helpful in getting me a storage space for my car. He was so patient and even ran out…read moreto check a unit out to see if my car would fit in. Really appreciated the extra effort and he was just very respectful during the entire process. Made me a recurring customer for sure.

I had a great experience with my storage agent Giovanni. He was really nice, friendly, and took…read moretime to explain everything in detail. I especially appreciated that he was upfront about the pricing and made sure I understood everything, so there were no surprise charges later. It was nice to have someone who was honest, helpful, and easy to work with. I gave 4 stars mainly because of the number of spiders I encountered when opening my storage unit. Aside from that, customer service was excellent. -- I would definitely recommend Giovanni!

Just experienced some of the worst customer service from this location. This is really a zero star…read morereview. The way they talk to their customers over the phone is appalling. Called to see if anything could be done about some charges on my account and Adil was probably the most unhelpful person I've ever encountered. If it wasn't such a hassle, I would have been out of there months ago and into a different unit with a different company entirely. New customers beware! My rent on both of my units has DOUBLED during the time I've rented with them. Adil the "assistant manager" basically told me they have thousands of customers so they really don't care about anyone individually. I mean, we know this is true, but you typically wouldn't say that outloud to a paying customer who has rented from you for over a decade. Yikes. Then he hung up on me. I wish I had a solid storage facility that I felt good about recommending to my clients because this ain't it. They must be paying people to review because honestly I cannot understand how they have such positive reviews. I've never had a good experience with any employee here. Take your business elsewhere if you can, I wish I had years ago. Beware beware beware!

Miss Tammy went above and beyond to help me she is very respectful responsible and committed best…read moreworker I've met

We stored our equipment in a 5'x15' unit at their skokie facility for over 3 yeas. It was the…read morecheapest unit we found initially. Over the years we stored with them they increased the monthly rent from the initial $108, then $128 then $148 to $173 a month. We moved our equipment out when they stated they were going to increase it again to $221 a month. What was disturbing was that when using a different browser for their webpage I was able to find larger 10'x10' units in the exact same building for less than half the proposed new monthly rate of $221. We were contacted by their service team after we scheduled our move out date. They stated they saw an "error" in our rate change and they would return our rate to the $173 a month for three months. They were unwilling reduce the rate further even after I discussed how larger units in their space were currently cheaper than our 5'x15' unit and we had been with them for over 3 years. There is no guarantee that this company will keep your unit affordable if you are planning on storing long term. They are abusing their contract to get as much money as they can before you call it quits and move to a different storage company.

Stash-It was a lifesaver for our group! I hosted a work event in Chicago that ended with a Cubs…read moregame, and Carlos (the owner) made luggage storage so easy. They came to our event location, picked up everyone's bags, and stored them just a couple blocks from Wrigley. Totally worth the cost for the convenience--and it was a huge relief for those who had to leave early for flights. Highly recommend Stash-It for any group visiting Wrigleyville!

From the owner: Travel lighter with Stash-it. Whether you're catching a…read moregame at Wrigley Field or exploring Chicago’s vibrant neighborhoods, we’ll take care of the heavy lifting. Stash-it.com is your local luggage logistics partner—offering secure drop-off at our Main site near Wrigley, plus flexible pick-up and delivery services anywhere in the city. We’re here to make your visit smoother, lighter, and totally hassle-free.

They have raised the rate on my unit twice in just more than a year of having moved my stuff in --…read morenot minor increases either. And I'm not talking about from the promotional rate to the regular rate. From the regular rate, they've raised it twice, for a total of more than $50/month -- $600+ a year! Not only that, but their efforts to be more technology driven make dealing with them a pain. There is no on-premises staff to talk to at any time. You have to stand in an empty lobby and talk to someone remotely over a video call if you need help. They require you to use an app to gain access to anywhere in the building. The lobby, opening the garage door, the restroom, the elevator, etc. But the apps are unreliable and inconsistent. And there's two of them. We were supposed to start using the new one but it doesn't work (the old one still does?). I wish I never moved my stuff in here. I wouldn't recommend this storage unit to anyone.

do not rent from them. They raise your rates without letting you know. They do no take good notes…read moreon calls made into customer service. I have been waiting for a manager to call me regarding a problem and for two weeks. They "conviently" didnt have any notes in my account because a "third party" person answered my call that day. There is no staff to help you on premises. The kiosk is a joke, you wait and wait for someone to answer and half the time you cant hear the person who answers a call. would not recommend.

Joe and his team are wonderful. Super professional and efficient. Our reserved time even got cut…read moreshort because they finish early!

Joe and his crews are amazing. I just had a move with them. Flawless and efficient. Recommend to…read moreeveryone