BAIT & SWITCH - price WILL go up so be careful…read more Fantastic location. Units are good. Locked elevator access and good location. Sounds great, right? I've had better customer service at the DMV. When I was mostly moved in, I had the pleasure of meeting a nice woman who moved here from New Orleans. She shared that she was moving out of a 10 x 15 unit. When I asked why, she said the initial cost was around $150, and in just 2 years they had raised it to almost $450 / mo. YES, you read that right. Now, I cannot verify her costs, but I can tell you that when I moved in to a 10 x 10 space, the cost was $89 / mo. In just over a year they have raised to cost to almost $200 / mo. More than double the cost in 1 year? After roughly 5 months it went to $134. This is a shame because I would have stayed in this unit for a decade. Based on my exponential calculations, the cost would be $102,400 / mo if they keep doubling it every year. I decided to get out. I met a nice couple when I moved out and mentioned the increases to them. The guy said to me, "Yeah, you need to move to a different unit every 6 months or you'll be in trouble." He was literally moving his boxes from one space to another one next to it. What? Maybe Public Storage Deerfield could have simply kept charging him the rate he was paying so he could avoid this hassle. I moved out a couple days into the month and had to online chat them since the 'on location' gentleman (who is nowhere to be found most of the time) told me he had to leave and go to the other location. He is never available, but suddenly became VERY available when I put a few things near the dumpster. He came up to me and said "Yeah there's no dumping in the dumpster. I saw you putting a few things there on my cameras." I replied, "I am a paying tenant right now." He said, "That's for me, not the tenants." Then he shared I would be charged $250 if I left the garbage by the dumpster. So I had to make another trip to gather that and take it away. He left and told me to close the account with chat since he didn't have time to do it. I cancelled with online chat and asked for a pro-rated refund for the remaining 27 days. They said no. I asked if there is anything they can do and they told me that it's in the contract, and they will not send any prorated refunds. Beware of this as well. You're better off finding a quality storage house that takes care of their customers and actually rewards them for paying and staying.

6 Year Update (Nov. 2023): This Public Storage location is still one of the nicest-maintained…read morebuildings I have used, with everything in good working condition and no signs of disrepair. The climate control always has the unit at a reasonably comfortable temperature all year round. I've seen no evidence of any kind of leaking (which I can't say about my previous X-Tra Storage unit in Wheeling and A.Smith's Storage in North Chicago). The large cargo elevators are in good shape, and move quickly and quietly between the 3 floors. There is a digital access panel that requires a code to enter the storage area. The dolly carts provided have seen a lot of miles, but are still all in good shape with no wobbling or weirdness. They also have hand trucks available upon request (along with boxes and packing supplies for sale). The facilities, along with the bathrooms and office, are always clean. I like that the entire facility is well lit, with motion-sensing lights in the hallway, and clear lines of sight through the halls. Police frequent the plaza that its in, and there are security cameras all inside and outside of the building, so it should be fairly safe at all hours. They state they're open Mon ~ Sun, 6:00 AM to 9:00 PM, but I've successfully accessed my unit a little earlier and a little later. Any time I've run into staff, they're courteous and attentive. Price-wise, this location is fair. Shop online, and you can get some really good promotional rates. We got a 10" W x 5" D unit for $70 for the first year, and $100-ish after the year (we opted for our own insurance coverage, where we had to provide pictures and account info to Allstate). We wanted to use our own lock, but they made us use their lock at no additional charge. It's a decent quality Master no. 40 70mm discus-style padlock with hardened shrouded shackle, but a so-so 4 pin cylinder that's jiggle resistant but easy-ish for a journeyman to pick with the right tools and a few minutes. Fortunately, I don't have anything too valuable, otherwise I might insist on them allowing me use a better lock. Avoid coming here around 9am and 5pm. The Public Storage shares the plaza with several office buildings, and there's only one way in and out on Pfingsten Rd. for everyone. At 9am and 5pm, there can be a little bit of a traffic backup, as all those folks are commuting to and from the surrounding offices.

The facility is clean and well run. The problem is they keep increasing the price. we have had…read moreour locker for just over a year. They gave us a discounted introductory price and after a couple of months it went to the regular amount which was fine. They have increased our price twice in that time and it is now a third more. I feel giving 2 increases in a year is unreasonable and one that's a third more then the regular price is unacceptabl. We will be moving out things to another facility.

Keep changing their rates. Was told after a year we needed to show proof of insurance from our…read morehomeowner policy, or else pay an extra $30. After that, the monthly rate was raised yet again, third time in a year. Looking elsewhere, but most other storage companies have high rates as well. Looking to do a Spring clean out and ditch storage. This facility has had roof leaks - so no cardboard boxes on floor. Also plenty of spider webs in downstairs locker.

Clean, well-maintained storage facility. Once or twice I didn't put the lock on properly and…read morereceived a call the same day. The staffer who signed us up was extra considerate and gave us a locker at the end of a row and close to the elevator. We've had the locker for over 3 years. Even though the price goes up every year, we are very pleased with this particular site and recommend it!!!!

This place used to be great but once they got new staff, they don't even want to help you out a…read morebit. I was renting for them for about two years and a half but my payment was already too high and I wanted to see what they can do about it. And I was told that they couldn't do anything. So my husband was trying to open up one on his own and they said he couldn't do that but If he would get one online they would change the rate so we just end up moving our stuff out and we got something better! The same size and Paying 140 monthly! I really don't recommend this place to no one.

Wow!!!! today I was having a problem in my storage I needed gear for a team tournament for tomorrow…read morewith and I called for assistance afterwork hours and without hesitate one of the employees from smart cubes Jeff camed back to work to help me out And I know it was my fault but he said we can always work with the customer he is an awesome guy I owe him sooo much Thank you Jeff if it was not for you I don't know what I would of done. Jeff is the Man

Building Water leaks destroyed my property. Manager Jeff was no help as was the corp officeread more

I have been renting at Rite Storage for many years and have always had a great experience with the…read morepeople there and especially with the pricing. Extremely happy with the professionalism.

I moved into this facility because the price was great.. but now they raised the rates from 90 to…read more109 to 139. The ladies that run the office are mean and only care about their money... my locker was broken into and I received no compensation.. the lockers are not weather proofed and everything I stored for last 5 years is worthless.... I would stick to a name brand that has quality behind its name.. not here this is a small family ran place that doesn't care.

Quality was excellent, kind friendly staff and they have great Value spaces available and they even…read morecleaned it out before hand very nice and the service is excellent.

I have been renting there for years. I have downsized to avoid a rent increase. Notification by an…read moreinvoice that was sent 6 days before it was due, but was incorrect in stating it was 30 days notice. I tried to communicate, nothing. The company has no interest in keeping customers. The location deserves better.

I am very satisfied finally I sleep well and nothing hurts…read morefrom me and my wife the rating is super!

Very bad customer service and experience…read more Place is always empty so kinda shocked they'd be so aggressive and off putting to a potential customer especially a woman one but someone's people are just trash

Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Visited the store last week and no one was wearing a mask behind the desk. I asked why and was told…read more"We decided we are not wearing masks" "Tired of people coming in and making fun of us" "We keep our distance from each other" Normally I would give this place 4 stars, but not after hearing that attitude. I will find somewhere else to go!