I would give a 0 if I could. Been attempting to reach someone for over 2 weeks. They don't answer the phone, they don't return voicemails, the option to "Select 4 to speak with your property manager" on the call tree doesn't work, it just takes you through the options/menu over again. No one is ever at the facility. I live right down the street and drive by it multiple times a day. But when I finally get a call back, this was the first voicemail they received and was told someone they were there 4 days a week. Just blatantly lied to. read more

Amazing customer service Hattie & Crespo are great and very friendly. She explained everything is fine detail When the payment was due and how to go about it Showed us the storage facility and the loading dock with easy access. Very valuable employee. Keep up the great work. read more

Public Storage - Self Storage Near Me - Glenview, Illinois

Convenient location. But one star is off since they bumped my price up in just 5 months after i moved in. Quiet and peaceful. Carts are not chained, always available. read more

Public Storage - Self Storage Near Me - Glenview, Illinois

This place is decent. I've had multiple storage units through a few house moves and it's fine. Recently the reliability of a push cart has been good, which is a huge positive. The new manager is great. You can usually get discounts by checking online prices and checking at different times of the week/month (they obviously know which days of the week and times of the month that people sign up for storage and prices increase during those times, same as all storage places). If you ask the right questions, you can figure out the best deal on space, sign up, etc. read more

Crespo was wonderful in helping set up our space for our recent relocation back to Chicago. He helped my parents and the movers in making sure that we had the right space we needed and that it was convenient to our movers as well. They even included the lock in the pricing! I'm glad our stuff is safe and secure here. Thanks Crespo and the whole team! read more

Kelly was very rude throughout the whole process. She did not properly explain the checkout process and took advantage of a misunderstanding. When I reached out to come to a reasonable solution she refused. I would never use this facility again. Using profanity to a customer is never a good thing. It gets 1 star because I can not give zero read more

I needed a unit to put some things in before moving and I went to the Public Storage on East Lake Street in Glenview. Richard was the on duty manager and he made me feel welcome. He drew a map to find my unit, we looked at it and it was dirty on the floor. He went out of his way to get a broom and sweep it out for me before I put my totes in there. He also made sure I knew where to park to unload my car without stairs. He explained everything about the contract so I wouldn't be confused. He was Very helpful!!Thank You Richard! - Virginia read more

Great service by Sam! Very friendly and accommodating. He was very comprehensive in explaining what to expect and the logistics of the storage facility. read more

-Not the most convenient time to be moving during a pandemic. Had a scheduled appointment to check out some units. I called before hand to make sure employees were there, and was told to come in. -As my mom and I came into the building we were rudely told to leave "right away" by a staff woman since 'only 1 customer is allowed with an employee at a time'. She said we had to wait outside and she'd let us know when we could come in. No problem. -My mom and I were both wearing masks not just our own, but for other's protection. However, the employee and the customer had NO MASKS on and were standing literally within 2 feet from each-other as we entered. This '1 customer at a time rule' makes literally no sense at all, does this store realize all it takes is 1 person to spread COVID within 6 feet without a mask? I guess not. -Not only were we rudely ordered to leave, but the staff member ironically came up to us within a close personal space. Just completely weird considering how nervously she enforced the policy. -We waited for at least 30 minutes in the parking lot. Nothing, no phone call, we didn't have time to wait any longer, so we left. I respect this 1 at a time policy as many stores now have it, although it was a bit nonsensical at the time given the circumstances. We had a reservation, I had called prior to confirm it and let them know we were about to arrive, we were told to come in. Usually I'd let something like this slide or at least give whoever it was a chance to correct the issue and address it, but this was just ridiculous in every way. Not good customer interaction skills, and pretty rude. read more

I would give them 0 stars except that the facility itself is nice but the prices keep skyrocketing. It seems like every month the price goes up by at least $20 with no warning. I'm paying at least $80 more than when I originally got the unit a year ago. It's crazy. If the location wasn't so convenient I would pull all my stuff out today read more

I'm with J. Steve on this one. Raised my rent by 20% as well. I have a 10x10 there and was paying $186/month. Now in paying close to $220. FYI - Delinquency fee is $20 of total rent. When I called customer service, they blamed it on "operational costs". They weren't sincere at all when I told them this is the straw that will break the camels back. On top of that, I'm a service member for US military and they wouldn't offer any kind of discount for my service. I will be moving my things out ASAP read more

Crespo was extremely helpful but the pricing is terrible. I'm with the previous reviewers re how the pricing structure seems capricious. AND, Public Storage REQUIRES that you purchase insurance. I'm only storing old papers and books and really do not need additional insurance. When I asked if I could refuse the "optional" insurance, I was told that they couldn't rent to me unless I had the insurance. If I weren't already settled there, I'd look for another space, based on price. Service, however, has been excellent and the space itself is clean, so that should also be taken into account. read more

After a long search for storage units in the area we decided to use Public Storage on West Lake in Glenview. Hattie was very helpful showing us around the facility and helping us make a decision on which size unit would meet our needs. Thanks Hattie for all your help. read more

Although this public storage location is convenient for me, the reason I selected it was because of the reviews. I rented earlier this week and I have not been disappointed. What makes this place standout, however, is the young man (Sam) who is managing this location. Sam goes above and beyond the call of duty. When I had some difficulties the other evening - after office hours - Sam came from home to help me out. I have rented from other storage companies and at other locations. No one has ever made the effort that Sam has made on my behalf. Without reservation and (with zero previous interactions with Sam), I would strongly recommend any location managed by this industrious young man. read more

I've been renting from Public Storage for the past few months. I overestimated the size I needed. Sam, the manager, was extremely helpful in assisting me with the downsize. If you want service that is top notch, make sure you ask for Sam. This location will always have my business! read more

This was my first experience with a storage facility. I needed to store furniture from a 1 bed condo and had nothing but positive experiences with this location. It is extremely secure and Sam helped me check out quickly and easily once I no longer needed the storage unit. read more

Richard krause was very helpful and answered all my questions as specific as possible! He was an amazing help and I would give him more then 5 stars if I could! I am very satisfied with his help! read more

I would not even give them a single star if I could. Worst company service model I have ever encountered. You sign up and like a clock, 6 months later they are increasing your dues with less than 30 days notice. And not by a small amount. My recent rental rate went up almost 20%. I am pulling my stuff out of storage and will never again use Public Storage again. read more

Crespo Was very helpful in solving my billing problems and pointing out my space requirements. Thanks this place is clean and well kept up. Crespo was courteous and professional. read more

Just signed up for a storage locker here and was very pleased at how friendly and informational Daniel was. Pretty painless actually (other than having to pay for it!). The facility is clean, well lit and easy to get into and out of. Also love the drive up sheltered loading dock. This particular Public Storage seems to be just a tad more expensive than another one in the surrounding area BUT it is cleaner and brighter with motion detector lights..a big plus when you are hauling things. It is so close to our house and we have so many trips to make to it, it is well worth it for us to pay a wee bit more per month. read more

Crespo helped my parents with all their storage needs. He was knowledgeable, courteous, and extremely helpful. Very professional service. Highly recommend Public Storage in Glenview, and Crespo! read more

Heather is very helpful. Moving is never fun; we were moving our son from one apartment to another. thanks goodness for Heather and public storage. She made it easy and fast to get the storage unit. Now I have a place to put my husband's stuff too. read more

Crespo went above and beyond to help with my storage unit. He was very helpful in making the process of emptying the unit go smoothly. I donated the remaining items to a charity and it was very easy for them to bring in their truck to pick up the items. I would recommend public storage in Glenview to anyone needed a place to safely and security store their property. read more

I just signed up with them today and Crespo was great. He even made it easy for me to switch my space when I wanted something a bit warmer. I wanted the insurance, so I can't complain about that, but I don't plan on keeping the space more than a few months. Better safe than sorry. read more

I've been a long time customer at Public Storage. Needed a mattress protector this morning.I have met Crespo on several occasions. Always greets you with a happy hello and how he can be of assistance. He is very personable and knowledgeable. He opened my account, he knows his stuff! Thanks Crespo. read more