This has been more than a pleasant experience. Today, I stopped by just to inquire about a unit and…read moreleft with a rented unit. The staff at this location are amazing. The facilities are clean, organized, and very accommodating. The gentleman in the front was beyond helpful, his name is Mark. Huge thanks to Mark for being extra extraordinary.

Mark is helpful, but beware the huge rate increases! My rate just jumped from $162 in September to…read more$222 in October, with no notice from the company! I have a 10x10 unit, and have been renting it for three years, since before Extra Space took the facility over from Metro Self Storage.

Love this place - super new, super clean, super easy to access, great value, excellent customer…read moreservice. They have an App that allows you to access the facility via your phone - I had some challenges with the App, and Temekia got me sorted out very quickly! HIGHLY Recommend!

I came in right as Diane was getting ready to leave, and instead of rushing out, she took the time…read moreto stop and help me. From the moment she engaged, her compassion and kindness were truly exceptional. I was having an emotional day, and she met me with patience, understanding, and genuine care that went far beyond basic customer service. Diane didn't just help me -- she made a lasting impression on me. Exceptional service from an exceptionally kindhearted person.

Quick feedback for those looking to a storage facility 1…read more Place is brand new and clean 2. Entrance is really easy to get large trucks in and out, especially in Chicago cold winters 3. Manager of the place was super nice and accomodating (in terms of the millions of questions I had) 4. I needed something a little bit out of the ordinary and they were really helpful 5. Prices on the the same square footage vary..do your math 6. Take a photo of the access code in your iPhone bc you'll never find that card when you need it. One thing on the potential negative side...you need to use a barrel lock vs padlock. If you don't have one of these, it costs about $14. I ended up buying two, but only used 1. I gave my extra to the manager and asked him to give it to someone who was "down on their luck and needed it"...if you rent from here and finish with your locker, I'd hope you would do the same thing (or give it to a goodwill, that can give it to someone needy) FYI - my comparison storage facility is one I have used in Sydney Australia, and while the staff were friendly and easy to work with, the storage space was grotty, would only give that one 3 stars if I'd have to review it

There is only one elevator to the entire second floor storage facility…read more Nearly every time I have visited, the elevator is Out of Order! Impossible to access second floor units. Staff refuses to assist, such as providing temporary holding in first floor units. Inaccessible, unreasonable!

My old apartment had a fire and i needed somewhere to store my belongings while looking for a new…read moreplace. Lockup was great! They were totally understanding, gave me my second month free, and were happy to help me coordinate multiple drop offs (the movers with my furniture, and the insurance fire/smoke remediation people with much of my "stuff") This is the second time in three years I've used this location for short term storage needs (2-6 months) between apartments. Each time they have been helping full and great! The units have high ceilings makeing it easy to get your stuff in and out including large furniture. clean carpet throughout. Wide hallways make it possible to manuever. It's all inside so its warm and dry and bright and exactly how you'd want a storage place to be and feel.

Keep changing their rates. Was told after a year we needed to show proof of insurance from our…read morehomeowner policy, or else pay an extra $30. After that, the monthly rate was raised yet again, third time in a year. Looking elsewhere, but most other storage companies have high rates as well. Looking to do a Spring clean out and ditch storage. This facility has had roof leaks - so no cardboard boxes on floor. Also plenty of spider webs in downstairs locker.

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

The facility needs work as far as carts, doors etc., but the staff is what has made me stay here…read morefor more than 7 years. Tamika is always helpful, polite and professional. She cares about your stored items sure; but she also keeps an eye on your personal safety and needs. She is definitely the reason I have stayed at this location despite opportunities to move.

I rented a 10x10 space to hold some items while my husband and I work on purchasing a house. The…read morespace itself is fine for the price I'm paying. I wouldn't say it's top of the line but at least my stuff is out of the elements (hopefully, it did seem the AC was broken or turned off). Anyways, as I was dropping off my items with the help of a moving company, I followed the provided map to find my unit. There are two elevators and the elevator closest to my space was out of order. Except there was no sign on the elevator to indicate this. There was no mention of it anywhere. So my movers went up to investigate to see if someone was holding the elevator (it was stuck on the 2nd floor), by walking around the building to find the stairs. Once we deduced it was broken, it had been 30 minutes of paid time for them, and then it took an additional 30 minutes to find an alternative route (from the back elevator all the way to the front of the facility where my unit is). There was also about a dozen of other tenants there, so this created a huge traffic jam trying to use one elevator. I called and left a voicemail for management to explain the most basic courtesy for anyone using their facility is to post an out of order sign on the elevator. The voicemail I received back from Temika (spelling) was that it's company policy to not make public service announcements for defunct equipment and that they were sorry I had to pay my movers more but that is "just the process". Overall, my 10 weeks pregnant self did more to help the dozen or so tenants of this facility by giving anyone who tried to use the elevator last night a heads up that it was broken. Given the extra hour it required to move my items, I ended up paying $600 more than what I was originally quoted (3 laborers at $200 an hour due to it being past 6pm when all was said and done). So my question is are the employees of this location really that apathetic that they don't care about the 10-week pregnant woman or the 68 year old mom having to run around their facility to figure out one elevator is out of order, or are they all just that lazy? I wonder if they watched back the security footage to see just how miserable everyone was last night scrambling to get their items stored or moved on a Friday night before a holiday weekend. I will gladly be talking to their corporate office once the LDW holiday has passed. Long story short: look at other Public Storage facilities that have staff that aren't lazy and apathetic.

Stay away! The facility is very poorly run and shabby. Worst is the elevator in one bldg has been…read moreout for over 6 months. For a long time, there was no local management, just a phone number on the locked office door. I have complained to upper mgt and received no satisfaction, just continuing excuses. I should say the new manager is very nice but essentially powerless to rectify problems. Be warned - the elevators are of the same vintage - even if they show you a unit in the other building, it is sure to fail soon and you'll be stuck like me. Beyond the elevators, the place is not well kept. Carpets are filthy, the fence is collapsing, interior lights don't work all the time and the hand carts are broken. Although I've never seen vermin, there are rat traps all around. So it must be a problem for some tenants. I recently gave up and moved to another facility nearby. The final insult is an overcharge on my last bill that I now have to address. UGH.

I'm sad to write a review like this. I moved out of this facility as well... it's three blocks from…read morewhere I live. It was totally convenient.. the elevator broke in October of 2024. Instead of compensating people they continued to increase the rent... I was storing more items in my home then in my unit! I couldn't get items down the stairs. The door was very small, and there's a pole on the order side. I've called multiple times with no answer. My final draw was a third increase since the down elevator... I was paying $53 for a unit that was being offered at $38. Also no elevator! I moved 2 miles up the street. Same size unit for $27! Took me 38 trips up the stairs, there's not even a hand truck to use. Took me 1.5 hours to move out. Only took 25 minutes to move in the other unit. Signed a year lease with them! I was with this place since October 2023 snd would still be there if they didn't raise the rent while the elevator was out for over a year! Plus the heat/air is out... website says heated/cooled and elevator ALL not true... very sad to have this happen. I used to go on lunch to storage. Now I can't. But even worse was I had more stuff in my home then here and was paying for a unit I wasn't able to use. As I took stuff out I kept it in my home!!! Ugh hopefully they can fix these issues. Would love to come back!

Best moving company I've used! Professional, friendly, and very experienced. They handled all…read morefurniture and boxes with care. They took apart my bed frame and reassembled it at my new place. Same with my TV. They removed it from the mount and remounted it at the new place. Ruben, Anjel, and Fabrisio were my movers. They were speedy and extremely organized! I highly recommend this crew! Other thoughts: Moovers is locally owned and I recommend you always use a local business.

We have employed Moovers twice now. Our most recent experience was about as painless as moving can…read morebe. Victor and his crew were capable, friendly, and on-time.

I was charged for a cylinder lock and was told a lock would be inside the unit at time of move in…read more There was no lock inside, plus i had to sweep and pick up trash before move in.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1205 Milwaukee Ave is no exception. Our Glenview storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Milwaukee Ave and I-294, we're trusted by neighbors in Des Plaines, Prospect Heights, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I have a wonderful experience with dulls and Logan they handled my things with care they are very…read morehard working and I will request for them again if I had to they are good anybody that new help moving request for dulls and Logan they are good

I was initially so impressed with All My Sons dba "New City Moving". They quoted me $190/hr for…read morelabor plus a $290 flat fee, and I paid a $100 deposit. The team confirmed all the details ahead of time, including my request to move over 10 pieces of artwork. They estimated a 5-hour move with three men, and on the day of the move, they arrived promptly at 8 AM, worked efficiently, and completed the move-out by 1 PM. The move-in process at my new home started at 1 PM and wrapped up around 3 PM. Throughout the day, the team was respectful, careful with my belongings, and truly seemed to go the extra mile. I was so appreciative of their hard work that when the team lead, Sergio, requested a cash tip, I went to the ATM and withdrew $500 -- $200 of which I gave directly to the crew as they finished up. Unfortunately, this is where my experience took a sharp turn. I placed the remaining $300 in my purse, consisting of one $100 bill and $200 in $20 bills. After noticing the sky open up around 2:30 PM with heavy rain, I felt even more sympathetic to their efforts and decided to give them an additional $100. When I went to retrieve the money, I was shocked to find my purse had been disturbed and only $100 (in 20's) remained. To make matters worse, when I returned to my old apartment to finish cleaning, I found a pile of belongings left behind. Despite paying for a full-service move, it seems the crew simply decided some of my things weren't worth taking. The lack of communication and care was beyond frustrating. And if all of that wasn't enough, after providing my email address multiple times, I still have not received an itemized receipt, invoice, or a clear breakdown of charges. The final bill came to $2,145 -- almost twice the original estimate -- leaving me furious. After deducting the $100 deposit, I owed $2,045. I understand that moving is tough and unexpected factors can arise, but the dramatic increase in cost combined with the apparent theft, lack of accountability, and poor service left a lasting impression. I cannot in good conscience recommend All My Sons dba "New City Moving." While the physical labor of the move was well done, the lack of integrity and professionalism by at least one member of the crew completely ruined the experience. If you decide to use this company, I strongly advise keeping your valuables secured, double-checking that all your belongings are loaded, documenting all interactions, and following up on the communication regarding your charges.