Rick and his staff are professional, courteous people. I am back for the summer and glad to know Rick is still the manager. Great place to store anyth! read more

Rick was wonderful to work with, very accommodating and helpful! I highly recommended using this location for secure storage.

I decided on this location as it was convenient and easy access to some main roads for easy in and out. (I will say it's easier to turn right out of the lot as it the road is quite busy). Staff is friendly and not just for the purchasing experience. I left an item behind and they called me to let me know I had done so (they could have placed the item back on the shelf for resale). The gate is easy to operate and appears to be quite secure. There are cameras everywhere. The unit I have secured was clean upon arrival. The overall impression I had was that the property is well maintained. read more

Can you give a Negative star count? Wish you could. We moved in 3 months ago. Roof leaks, been running a dehumidifier and we are pulling our 5 gallons of water every 3 days. Security gate was broken last week, so they just left it open. District manager will not call back or deal with the issues of water leakage. Only answer you get is "did you make a claim with your home owners insurance?" WHAT. I am paying you A LOT of money for a dry storage unit. Wish we never rented for these people. TERRIBLE. read more

great quality service best property manager from public storage in town helps a lot with storage rentals

Great service (Rick and Melia), great price (online deal), great app! Very convenient to be able to open the gate with your phone instead of having to get out to put in your code. Rick, the manager, even helped me set it up! I highly recommend this location and the friendliness of the staff! I will continue to use this facility for all future storage needs. read more

Move in (in October) was easy and enjoyed the remote open from the app. However, come the new year (January) Public Storage raised my rate $47 per month starting in Feb!!! The site manager said it was corporate that decided the rates and to call the 800 number. I called but could never get anyone to speak to. Finally resigned to using the website and was only able to communicate with a chatbot who said they could not give me a waiver. Wouldn't explain why they raised me by that much. So in the middle of winter, had to move into a different storage place farther away. I was only in the unit 2 months before they raised the rent!! Watch out for Public Storage! They hook you with a low move in rate then WHAM! read more

I agree with the other reviewer - Jean D....Customer service will get and keep you coming back. The staff make sure that you understand everything and have everything you need. read more

Rick was very helpful and professional. I was very satisfied with my experience. The facility well kept and I feel safe leaving my belongings there. read more

I visited three storage companies. This location was helpful, reasonable, and easy to access. Move out was just as easy and, if in the future I need to use a storage facility, this is my number one choice! read more

Quick and easy process to get in, get setup, and answered all my questions on the spot. Kelly was great!

Friendly and fast service that's what you get at this place. Always willing to work with you and help you out whenever you need it. I don't have a comparison storage rental place to compare it to but if ever need one another when I hope there is good as these people. Whether it's 7 o'clock in morning or 9 o'clock at night it seems to be that there's somebody always there and they're always us and they can help you. The couple times ofI have taken their offer and ask them they can help me move something in her move something out and they have no problems doing so. The reason I chose him in the first place is because of the price. I thought the prices were the best for short-term fix up the good be good. They have now become a long-term solution for me. We just had our first snow of the season or ice and they clean the place up well. Much better than even my condo association read more

I picked up some boxes and tape. Joe was very helpful and friendly and even took everything out to my car for me.

From the customer service rep at their main line to the on site property manager (Brenda) everything was smooth, quick and easy! They asked all the right questions and gave me great suggestions that were perfect for my storage needs. I ended up going up a size because I initially thought the smallest unit would work until I saw it. I have rented from one other PS in the past but this location was more efficient and friendly. I did not feel pressured into purchasing additional items--Brenda simply did a good job of speaking to the features and benefits which helped me make the best buying decision. She walked me through gate access and all the important pieces of the contract. What a great experience! read more

Jennifer was great! Very helpful and explained everything. So customer service is outstanding. Regarding the facility, would have been more comfortable with steel interiors instead of drywall that someone could just kick or punch through, but it is what it is. Overall facility is clean, just wished they had steel interior walls. read more

Excellent customer service! Jennifer and Samantha helped me during my trips to purchase moving supplies. They had the supplies I needed and at a great price. Thank you! Highly recommend. read more

This public storage is great ! ....david was great to work with ! Never want to use a different storage spot because of reps like him thanks David! read more

Public Storage is lucky to have Dennis run this location ! He is efficient and take great pride in his work. Bennett B 07.04.18 This Public Storage location needs updating.... The staff is always great!!! I have rented the same unit from this facility for four years.... Disapointing how the $ increase percentage is determined. 18% twice within one year??? I undestand there being an increase.... Has overhead and property taxes increased 18% twice in a year? Corporate management has never reached back to me to discuss my $ increase questions.... The pavement in front of my unit is sunken and always has standing water after rain.... I have asked management to repair and or repave... The response has always been that I can change to a different location within the facility.... My time is too valuble to move my unit.... read more

Just signed up for my storage unit today and had phenomenal customer service on site from Kelly. Super informative and helpful. Really made my decision easy. Thank you! read more

Phenomenal customer service, very understanding approach. Dennis is the guy, remember the name. read more

We needed a storage place for a very short time and Meghan as there to help us. We called to check on availability and were told about the $1 first month rent. That $1 soon became $32 with administrative costs and required insurance, but that was much less than the normal months rent. Meghan was very easy to talk to and professional. They seem to be very organized and on top of everything there. I would highly recommend this Public Storage site. read more

When I first got my storage unit Amy was friendly enough... but just barely. Her efforts definitely seemed forced and she did not appear to like her job very much. She was not HORRIBLE though. I got my storage on the date of my move, and told Amy I would be moving my stuff into storage after work that evening and asked what times the gates close. She said 9:00, but on your first day your gate code will work for 24 hours, exactly for the reason as people such as yourself moving in the day they obtain their storage unit. After a long and strenuous move, we arrived at the storage unit at 8:30 and finished unloading into the unit at 9:15 Pm. As we went to leave, my code would not work. We were locked in the gated area that has the storage units!!! I called every phone number posted, and even had the manager's business card on me (Dennis). I left Dennis a message, and waited... we tried numerous phone numbers and could not get a hold of anybody. We finally, at 10:00, had to call the Palatine police department. They arrived 30 minutes later and were nice enough to let us out of this "prison". Can you imagine how upset you would be after a 5 hour move, to get locked in a storage facility for almost 2 hours?! I called and left Dennis, the manager, another message the next day and NEVER heard from him. I only needed the unit for 3 weeks as I was storing my stuff while we waited for our house to be ready, so on the day I cleared out my unit, I went into the office and Dennis THE MANAGER was working. I asked him if he was Dennis, and he said he was... I said I called you two times and I never heard back from you. He said "when did you call?" I said, "2-3 weeks ago" and he LITERALLY GOES, "I was on vacation then." So, you don't return calls after your vacation ends? You just ignore your customers bc you were on vaca at the time?! What the Hell Dennis?! He offered me a meek apology several times, but I was not offered a discount on my unit, or ANYTHING for the trouble I went through. I informed him that I have used Public Storage many times, and that I will no longer be a customer and will be leaving a review online... He said, "Make sure you let them know it was Amy's fault and all she had to do was click one little button to give you 24 hour access on your first day". He actually said that!! Well, Dennis, as the manager I BLAME YOU! I am so dissatisfied and annoyed at this facility... I meant it when I said I will never use Public Storage again. Good luck with them if you decide to use this location, but I certainly wouldn't. read more

Jennifer was very helpful and so cheerful. Great customer service. This is my first time renting with public storage.

I was extremely anxious, and Meghan and Doug helped me out so much! Great pricing, everything was explained to me very clearly, with a nice packet and suggestions to help me as I am disabled and have some difficulties. Just overall so pleased with how thorough the information was, how easy it was to go through all the things I needed, and mostly how patient everyone was with me. :) read more

Dennis and Andrew provided outstanding service last night while checking us in past closing time on a Friday night and showing concern that we be able to unload late. They also did a great job resolving the problem with a light fixture inside the unit. read more

Dennis was very friendly and helpful. He even offered to help me unload my 2 big items I couldn't do myself. Would highly recommend you stop in and see him. The unit was clean too:). read more

It's nice to see Megan back again when I go inside and pay my bill people see Megan they are so happy she's back again she's very nice very kind good sense of humor good communicator welcome back Megan read more