If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

So far we have experienced half of our Zippy Shell service - moving our stuff into the shell for…read morestorage, and our shell is now being stored at Zippy Shell's facility. We hired movers through Zippy Shell to move everything out of our apartment and into the shell. The two men Zippy Shell hired to move our belongings into our Shell were phenomenal. Alberto and Jesus I think? They were kind, friendly and very hard working. I have never seen people move so fast in a move! They did a great job and made moving our belongings into the shell stress free. We appreciate the sweat and dedication to the job!

I cannot say enough great things about this company! They satisfied all my needs! I called last…read moreminute and they got it all done! They even sent movers to pack and load my shell! I have never worked with a better company! They had all around great customer service and I will be using them every time I move!

FINALLY a Kind, PROFESSIONAL Property Manager. If you need storage Tim will definitely take care…read moreof you!!! Tim the new Property Manager is excellent. He listens to you and goes above and beyond to make the experience at the Lock Up Self Storage pleasant and no stress. Excellent Service, Value, and Quality. The previous property manager was a nightmare, and I was going to move out because dealing with him wasn't pleasant at all.

I rented a storage unit on Friday 6/17 with a very nice gentleman at the front counter. I came back…read moreon Saturday to drop off more items, both bays were full and also all the 4 parking spaces. I went inside to ask if there was some other entrance to get to the unit and was told that was the only one. I got back into my car to wait for a space to open up across the street. One did after about 20 min of waiting. I parked my car and my mom and I grabbed a couple carts to load them up. Put my code in to use the elevator and the elevator didn't seem to be working. On Friday, when I rented the space, the elevator on the right had a note on it that it was out of service. The one on the left worked as my unit is on the 3rd floor. Saturday, trying to use the elevator that worked the day before, wasn't now working. I pressed the intercom and spoke to Edward and he said the both of the elevators weren't working and someone was coming at 1:30 to fix them. There is no note on the 2nd elevator saying it didn't work. I put all my stuff back in my car and decided I want to cancel this unit because it would have been nice to have been informed of the out of service elevators, there's no where to park when it's busy. I go in and ask Edward what the procedure is to cancel my unit, he said it's just coming in to let them know and turn my keys in. I said it would have been nice to be told that the elevators weren't working, and he replies with "what am I supposed to do read your mind? I don't know what you were here for" and I said he could have put up a sign to say it, could have said something the first time I walked in, and could have said it again when I was unloading my car IN FRONT of the office area. He got nasty and tried to cut me off while I was speaking and I wouldn't let him so he got mad, raised his voice and "said because I WOULDN'T LET HIM SPEAK, to get out" I told him it's basic customer service and he ushered me out the door. He could have told me when I came in the first time, could have told me when SEEING me unload my car, a simple "hey not sure where your unit is, but elevators are down" and he wanted to be a big man and be completely rude an unprofessional. He was pure nastiness. It's all on camera and I will be contacting everyone I find up the chain to let them know about who they have running their store.

I had a very last-minute move and was extremely grateful that this company was available on short…read morenotice. That said, the experience was mixed. Two of the crew members arrived smelling strongly of marijuana and were slow, clumsy, and clearly struggled throughout the move. In contrast, the other two crew members, Ismael and Jose, absolutely carried the entire job. They were polite, efficient, hardworking, and treated my belongings with care and respect. I'm very thankful for Ismael and Jose's professionalism and skills -- they truly made the move possible. If you book with this company, I highly recommend requesting Ismael and Jose specifically for your moving crew.

THEY BLOCKED MY REVIEW ON GOOGLE! If I could give zero…read morestars, I would. This is hands-down the worst moving company I have ever encountered. They quoted me 6 hours for my move and then tried to charge me for 14. On delivery day, they ignored my calls until I threatened to call the state police and file charges for stealing my belongings. When they finally called back, they claimed they didn't even have me on the schedule -- despite multiple conversations confirming the exact delivery date. They eventually showed up five and a half hours late, in a U-Haul (not a company truck), with only one hand truck -- and had to use mine. Every single piece of my furniture was damaged, many items were completely broken, and some were outright missing. I watched one mover literally throw my boxes around and carry one couch pillow at a time while the clock -- and my bill -- kept running. This same mover argued with co-workers in front of me and even dropped an F-bomb at me on his way out. This company is a classic bait-and-switch operation: careless, disorganized, unprofessional, and completely unconcerned about your belongings. Please, if you value your possessions, do not use this company! UPDATE: Mike C. claims they did not perform this move. Please see the photo below of my payment receipt as well as SOME of the damage that I documented.

I stored my personal items at this CubeSmart location for several years. I had mostly boxes and…read moreplastic bins, no furniture. I had no problem or issues with the items being damaged. The facility was clean and well-maintained. I felt safe with storing my items there as the staff routinely does rounds to check the cleanliness of the hallways, outer structure, and that locks are properly placed on rented or available units. I've seen them make several renovations during my time renting there, so they are clearly concerned about the upkeep and appearance of this location. Michelle is an awesome manager, very easy to talk to, and was very understanding the few times i was late on payments due to my own busy schedule or forgetfulness. They take appropriate measures to contact you by your preferred method, whether it's email, snail mail, or a phone call just to remind you that your payment due date has passed. I have never had an issue with any of their staff members acting or speaking inappropriately, and I would highly recommend this location for anyone considering storing their personal items. Having rented at other storage facilities, I would absolutely say this is one of the best maintained outdoor facilities I've seen. The only negative thing I can think of is the location and entrance to their facility is a little difficult, especially if you are using a large truck. It's not impossible (I made it in with a very large 26' moving truck), but you have to be very careful so you do not do damage to their property or other vehicles parked there. Most vehicles would have no problem navigating their aisles.

LOVE this place. I have used them several times and they always give me great service! The manager…read moreis amazing and very courteous!

My prior review of Storage Mart still stands. They are not a good company. Storage mart has made me…read morepay 235.00 for the entire month of August. I am moving out on August 16th, I do not feel I should pay for the entire month. After my first review they did contact their regional manager. The regional manager never contacted. Terrible company. All they want to do is collect money and not assist customers. I did contact storage mart directly @ Lincoln Hwy and Randall Road

Went to get a storage, painfully slow process that should have taken a few minutes or so. I had…read moreto buy a lock and I only had cash. He didn't tell me he didn't have change. I was in a hurry and he just looked at me when I handed him a $20 bill. He took the $20 and said he didn't have change. I told him just put it on my account. I come back to leave the storage for good and I am a week late. They are charging me $30. I agree to pay minus the remaining from the lock. They continue to say "we can't just give you money here". What is wrong with theses people working here? They are beyond slow working, do not move with sense of urgency with a customer and lack customer service skills. Customer I also forgot to mention, when I would go in at night teens were sitting in the inside where the loading dock is located.

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

Wow! Incredible experience: easy to rent, kind and…read moreconsiderate team and superbly clean building. Doesn't get better!!

WHAT A SCAM! I bought into the $174/month offer for four months with "a possible small increase…read moreafter that." BUYER BEWARE! The increase was almost $100 a month more!! Bait and Switch!

The crew was great. We moved from a 1,700 sq ft 2 story townhome with finish base and moved to a…read morebigger home. Moved on 11/6/25. They were very careful even when carrying heavy furniture that was quite challenging come down a narrow stairway with wooden bannister. They were efficient and polite. The whole move took about 8.5 hrs. They had to take apart a electric recliner couch which took time. Unfortunately, it was reassembled incorrectly & would only recline 30% of the way. We didn't notice this with all things going on until the next day. We called , and they happily agree to send a person out to fix it the next day. They apologized, and the service guy was polite and had to unassembled & reassembled it the right way and did so without any fuss, In their defense, there was no manual so they had to investigate to see the problem. No charge to rectify and it took almost 2: hours. Over all very happy with their attention to be careful & cheerful while doing hard work. Highly approve this company.

They were awesome. Packed my 1BR in Chicago with expert efficiency and ability, despite my lack of…read moreorganization. Three super nice guys did the move, and my interactions with the office were super easy and pleasant. What's more? They charged less than their quote. I fully trust this crew and will be hiring them again in the future..