Working with Extra Space Storage on Old Deerfield Road has been the easiest and most pleasant experience of my cross country move. I give them 5 stars and cannot recommend this facility enough. They are just lovely, helpful, and kind. read more

I have nothing but good things to say about Extra Space Storage in Highland Park. They have a variety of storage options at different sizes and price points. I've been a customer for about 8 years and have always found the personnel to be accommodating to my changing needs. I've had the pleasure of working with current manager Kathleen Grant for a while and she goes above and beyond to ensure I get the right space I need. She even informed me that I qualified for a senior discount, which I appreciated. I'll say one more thing. I use another local storage facility for vehicle storage. The facility itself and the staff is not up the same standard as Extra Space. read more

This storage facility has become a bait and switch place. They talk in circles about how things just changed a week ago regarding pre-paying to manage your rates. Expect significant rate increase (ex. $112 to $181) in one year. They do not stand by their word. I did everything they told me to do to try and keep my rate consistent (ex. pre-paying for a year). I was told that the "IT" department just changed the policy. Typically companies will send out a notice if policies are changing. Even if it is inconvenient go somewhere else. I'm ashamed that the city of Highland Park allows a business with such shady practices to be here. read more

Extra space storage has saved my move. I was in a panic rushing to figure out what I need to do for my move to Chicago and outside of the United States. I looked at their website and their Instagram page which was very helpful to see the sizing guide, and then I'll stop by with no phone appointment and the most delightful customer care agent: Kathleen Grant save the day. I got one of the best storage units. That's so convenient right upfront, and I was even offered their Fourth of July Independence Day celebration discount locked in for the next four months boy. I sure hope I can get it for a year. I feel that my possessions are in the safest hands with extra space storage. Thanks! And good luck with your move. Peace out. -Billy Red (United States, Coast Guard auxiliary) read more

Extra Space Storage - Relax, we've got it. Packing supplies. - Self Storage Near Me - Highland Park, Illinois

We moved out and closed our unit this month, and Kathleen was incredibly helpful in facilitating that process. In addition, she is remarkably kind, friendly, and easy to work with. A great experience all around!! Extra Space Storage in Highland Park has been a secure, accessible, clean, and well run facility that has served us well for many years. read more

Kathleen was so helpful in making th storage process go smoothly. I have been a repeat customer and she pulled up all of my information and filled out fast. I use seasonally and would highly recommend using them!! read more

This is one if the best facilities I have used for storage. The store manager Kathleen and assistant manager Tom run a tight ship. Super conveniently located next to the expressway and a hardware store. read more

We have used Extra Space for many years now and are extremely happy. The management teams are incredible; specifically Victor in Northfield and Kathleen and Ankita in Highland Park. The facility is very clean and well maintained. Highly recommend!! Susan J read more

WORST EXPERIENCE EVER! AVOID AT ALL COSTS! I recently called to reserve a storage unit. I was very specific in my request for a unit that had a "large, garage door entrance door". However, upon arriving at the unit - with a van filled with oversize items - I was directed to a unit with a small entrance door! WIth no other available units, I was forced to scramble to find an alternate site. WORSE yet, I have had to place a dozen calls to the manager, Kathleen, and her staff in order to receive a refund - due to their misinformation. Kathleen told me that their system would take a very long time to process a refund and advised me to open a dispute with my credit card company! Hmmm...how is it that they were able to charge me instantly yet somehow were unable to process a refund due? AVOID THIS BUSINESS AT ALL COSTS. DO NOT USE EXTRA SPACE STORAGE IN HIGHLAND PARK, IL read more

This is the place to go if you have any storage needs. It is well organized and kept nice and clean. We moved some stuff out of storage recently and I cannot say enough about how wonderful Kathleen was. She was so kind and helpful. Highly recommend this place. read more

Not sure what's been going on at this storage facility, but I've been experiencing a ton of inconvenience lately. And, Jason L's right...renting here is a luxury. But, it's three minutes from my house and that's why I don't shop around. First and foremost, at the beginning of the month I don't know what was going on with the entrance, and I appreciated the signage pointing me to the next door, but it was a serious bummer. And, it seems like the problem took longer than expected to get repaired. Note...I got caught in the pouring rain twice trying to juggle back and forth between the two garage entrances, while loading and unloading my car. Glad that's fixed! Next set of issues... The carts are not always being put back near the loading areas, and I have had two instances where it took me a super long time walking the floors to search for them. I am guessing this place is short staffed, because all it would take at the end of the day is someone to do a cart run. It's not that hard...come on. It's a new issue, so I have a feeling they will get it worked out soon. Someone across from me got locked out (kicked out) of their space this month, and their stuff was put in the hallway across from my locker. I'm pretty sure they aren't coming back, so someone should clear it out and donate it. It kind of makes me sad every time I pass by and know they got the boot. Again, this could be resolved by someone walking the halls at the end of the day. There is hope... Though things seem wonky in the building right now, in the past I've had really great luck with renting here. It typically always seems safe, clean, and super organized with carts in the right place. Hope they hire the help they need to justify the higher price of rent. At they very least, please just put the carts back where they belong. Note: I got stuck in the elevator last month due to someone leaving the doors open for too long. Proceed with caution, though I'm pretty sure it was a one-off situation. ***In case the person reading this is also the person across from my locker, I've attached a photo to let you know what's still remaining in the hall. It's not too late! read more

Extra Space Storage - Come get your stuff! - Self Storage Near Me - Highland Park, Illinois

Tremendous service for my needs. I have used the boxes from here to send surgical instruments to the Ukraine. These boxes are the perfect size and Kathleen is the best at service and empathy. read more

Kathleen at this location is wonderful! Very helpful with everything i needed when i lost my keys and needed to cut and relock and also gave me advice on building layout and having an easier time. Highly Recommend! read more

Kathleen at the Highland Park IL location was very helpful as we moved out of our locker. The facility is clean and has been a great place to use for storage these last few years. read more

Wonderful service over many years! The space is always cool in summer and warm in winter! Highly recommend!

We had an amazing experience with Extra Space Storage in Highland Park. Our family had a storage unit with them for many years and recently had to clear it out. We had a complicated situation involving multiple family members needing access, a single weekend massive clean-out, and needing to have movers access the unit after we all flew out of town. Extra Space Storage was extremely accommodating and helpful through the planning stages and for the weekend we were all there cleaning out the storage unit. They had to coordinate with multiple family members and a separate business and were so kind and patient throughout it all. They had packing supplies on-site which was very helpful so we didn't have to spend more time going to find these at other stores. And they were very flexible with reserving a new, smaller unit when we weren't sure what size we would need and we ended up switching units a couple times over the course of the weekend we were cleaning out the unit. I couldn't believe how incredible their customer support was; they were angels to us during a rough and emotional period. Thank you so much, Kathleen and Tom, for all your help! read more

The WORST!!! Do NOT use this business. Lots of competition around, so save yourself the lies and go elsewhere. They completely misrepresented a unit, causing us to scramble at the last minute to find a new place, promised a refund, yet failed to process the credit due. Have been hearing lies and ridiculous excuses for over a week "our accounting department has a glitch and can't process refunds now...". Really??! They certainly were able to process a charge instantly. AVOID This Business. They lie and they take your money - and can't seem to give it back read more

If you're looking for a storage unit look no further. Extra Space Storage is the ONE!! Let me just say that as soon as I walked in Kathleen was super helpful right as I stepped foot inside the office. She was super helpful and friendly. She showed us around the building and showed us the different options that we had. She made sure to explain all of the prices and important information. Definitely above and beyond service from her! Highly highly recommend this location (Highland Park). read more

Wendy was wonderful helping me determine what size storage unit would work for me. Barb helped with boxes & other storage things Marco helped with an issue I was upset about. Facility was very clean. read more

Excellent personal response with knowledgeable local people. They followed up!!!! Am just getting started but they are efficient

Kathleen and the team are very helpful in a quick, efficient process. Facilities are very clean and easy to access.

Pros: clean, efficient, well organized. Cons: weren't completely straightforward with the costs and expenses, and they raised my rent two months in. read more

Excellent customer service! we were in the process of moving an entire household into our unit when we realized that we might run out of space! this would have been a problem since we hired movers to move our stuff. Within minutes Kaya came to the rescue, looked at our situation and found an additional unit that was near by. She was helpful and more than happy to assist us! read more

Very disappointed in this storage unit pricing. Initial pricing is already high compared to other storage places, but months into rental, prices are raised. The facility is clean and well maintained, but not justified for high rents being raised. I would not complain if prices were raised and matched current pricing the new customers would receive. Let's not price gouge customers who are loyal, just because it's not convenient to move. I have used other storage units in the area, that have been just as clean if not cleaner, and very secure and safe at a much lower price. This is the first time, also in such a short time of a few months of having my storage unit rent raised before. Check other local storage facilities for better pricing. Maybe you can at least give people a year or two to be locked in price? read more

We have used this facility twice. The facility is clean, provides convenient access, and is very secure. Most importantly the service provided is above and beyond what we ever expected from a storage facility. John not only made the administrative process easy, he remembered my name and was always available whenever we needed assistance. Very personal service. Thank you John. read more

Facility is clean. Raised prices on me 4 times in 3 years. No refund for partial month used. Horrible business policies. Good luck. read more

The facility is in excellent shape and the management team works diligently to keep it so. Excellent value for the money. read more

I was in a bind and needed all of the furniture from my 4-bedroom home stored for a month. I had a negative experience with another facility that I had booked​ and was able to make a reservation with Extra Space Storage in minutes. My movers arrived 30 minutes after I made the reservation on the phone and our units were ready to go as soon as they got there. Wendy could not have been more friendly and helpful! She made what could have been a really stressful situation super easy. Look no further, this is your storage spot! read more

Rented a storage space for the first time ... great service, competitive pricing, clean facility - all in all a great experience! Highly recommended! read more

This place is great ! Some friends used this Extra Space location for temporary storage prior to moving from their home, and it gave me the idea of using this to clear out some stuff in my basement that I wasn't using, but didn't want to get rid of (e.g.; family heirlooms; kids' artwork, etc.). Before I signed up, I looked at a couple of other storage places, and I came running back to Extra Space. The other places were dirty, dark, and I noticed a lot of rodent traps. I'm pretty tolerant, but these places were gross. This Extra Space is ALWAYS clean. There have always been carts available, the place is well lit, and I've never had problems getting in or out. I also know that they have a lot of cameras throughout the facility, so I've always felt safe (so has my wife) when going there and in leaving my stuff there. I wind up using this a lot more than I thought I would. It's been the perfect option for dealing with the stuff my kids have to move back and forth from college each year. We just drop the boxes off in June, and pack them back in the car in August. It's also much easier for us to find things in the locker, as opposed to looking "somewhere in the basement" for things we've stored away. The staff is great to work with, and extremely pleasant and flexible in helping out whenever I've asked. I don't know if all of the Extra Space Storage places are this good, but I've been extremely happy with this one. read more

This is the cleanest storage facility I have ever seen! They worked with me to find the perfect space for my storage needs. I was able to unload very quickly! read more

This facility has exceptional management, is clean and safe. They are so accommodating and cater to the client to make sure your needs are met and exceeded in a professional and timely manner. I have used this facility for several years and highly recommend the manager Kathleen and her staff at Extra Space Storage! Kathleen makes storage easy and comfortable! Highly recommended! read more

A great experience storing my items there while I downsized in order to stage and show my house for sale. The staff are all friendly, professional and very helpful. I think this place is great for the first time user like myself as well as the business professional, of whom I saw many during my visits--and they all had smiles and knew the staff. read more

The Highwood Historical Society had to move its entire office, including historical items, artifacts etc. The 10 x 15 space was filled to the brim with our materials. Allie and Jordon from the office were very helpful in registering us. Our only problem was the elevator. Since we had so many heavy and bulky items, it took many many trips on the elevator. It was time consuming to have to key in each time the movers had to go up the elevator. We appreciate it that this is a close location, easy to access, climate controlled and has good security. read more