6 Year Update (Nov. 2023): This Public Storage location is still one of the nicest-maintained…read morebuildings I have used, with everything in good working condition and no signs of disrepair. The climate control always has the unit at a reasonably comfortable temperature all year round. I've seen no evidence of any kind of leaking (which I can't say about my previous X-Tra Storage unit in Wheeling and A.Smith's Storage in North Chicago). The large cargo elevators are in good shape, and move quickly and quietly between the 3 floors. There is a digital access panel that requires a code to enter the storage area. The dolly carts provided have seen a lot of miles, but are still all in good shape with no wobbling or weirdness. They also have hand trucks available upon request (along with boxes and packing supplies for sale). The facilities, along with the bathrooms and office, are always clean. I like that the entire facility is well lit, with motion-sensing lights in the hallway, and clear lines of sight through the halls. Police frequent the plaza that its in, and there are security cameras all inside and outside of the building, so it should be fairly safe at all hours. They state they're open Mon ~ Sun, 6:00 AM to 9:00 PM, but I've successfully accessed my unit a little earlier and a little later. Any time I've run into staff, they're courteous and attentive. Price-wise, this location is fair. Shop online, and you can get some really good promotional rates. We got a 10" W x 5" D unit for $70 for the first year, and $100-ish after the year (we opted for our own insurance coverage, where we had to provide pictures and account info to Allstate). We wanted to use our own lock, but they made us use their lock at no additional charge. It's a decent quality Master no. 40 70mm discus-style padlock with hardened shrouded shackle, but a so-so 4 pin cylinder that's jiggle resistant but easy-ish for a journeyman to pick with the right tools and a few minutes. Fortunately, I don't have anything too valuable, otherwise I might insist on them allowing me use a better lock. Avoid coming here around 9am and 5pm. The Public Storage shares the plaza with several office buildings, and there's only one way in and out on Pfingsten Rd. for everyone. At 9am and 5pm, there can be a little bit of a traffic backup, as all those folks are commuting to and from the surrounding offices.

BAIT & SWITCH - price WILL go up so be careful…read more Fantastic location. Units are good. Locked elevator access and good location. Sounds great, right? I've had better customer service at the DMV. When I was mostly moved in, I had the pleasure of meeting a nice woman who moved here from New Orleans. She shared that she was moving out of a 10 x 15 unit. When I asked why, she said the initial cost was around $150, and in just 2 years they had raised it to almost $450 / mo. YES, you read that right. Now, I cannot verify her costs, but I can tell you that when I moved in to a 10 x 10 space, the cost was $89 / mo. In just over a year they have raised to cost to almost $200 / mo. More than double the cost in 1 year? After roughly 5 months it went to $134. This is a shame because I would have stayed in this unit for a decade. Based on my exponential calculations, the cost would be $102,400 / mo if they keep doubling it every year. I decided to get out. I met a nice couple when I moved out and mentioned the increases to them. The guy said to me, "Yeah, you need to move to a different unit every 6 months or you'll be in trouble." He was literally moving his boxes from one space to another one next to it. What? Maybe Public Storage Deerfield could have simply kept charging him the rate he was paying so he could avoid this hassle. I moved out a couple days into the month and had to online chat them since the 'on location' gentleman (who is nowhere to be found most of the time) told me he had to leave and go to the other location. He is never available, but suddenly became VERY available when I put a few things near the dumpster. He came up to me and said "Yeah there's no dumping in the dumpster. I saw you putting a few things there on my cameras." I replied, "I am a paying tenant right now." He said, "That's for me, not the tenants." Then he shared I would be charged $250 if I left the garbage by the dumpster. So I had to make another trip to gather that and take it away. He left and told me to close the account with chat since he didn't have time to do it. I cancelled with online chat and asked for a pro-rated refund for the remaining 27 days. They said no. I asked if there is anything they can do and they told me that it's in the contract, and they will not send any prorated refunds. Beware of this as well. You're better off finding a quality storage house that takes care of their customers and actually rewards them for paying and staying.

I rented a unit today from Mike. He was very knowledgeable and patient. A very nice guy. The…read moreunit was very clean and Mike did not cut corners, he provided all the information in detail. Highly recommended.

DO NOT RENT HERE. Clear rodent infestation (see pics…read moreattached) which damaged several items. Corporate policy is "you store at your own risk." They stated had I purchased their insurance policy they would have "considered reimbursement" of damaged goods. Apparently there is no reasonable expectation that they would provide a clean and safe environment

I would give a 0 if I could. Been attempting to reach someone for over 2 weeks. They don't answer…read morethe phone, they don't return voicemails, the option to "Select 4 to speak with your property manager" on the call tree doesn't work, it just takes you through the options/menu over again. No one is ever at the facility. I live right down the street and drive by it multiple times a day. But when I finally get a call back, this was the first voicemail they received and was told someone they were there 4 days a week. Just blatantly lied to.

Amazing customer service Hattie & Crespo are great and very…read morefriendly. She explained everything is fine detail When the payment was due and how to go about it Showed us the storage facility and the loading dock with easy access. Very valuable employee. Keep up the great work.

I have been a long time customer of Safeguard storage. Robert in the office is always friendly and…read morehelpful. I love having the carts readily available the second I walk in the door. Having different size units over the years there has never been a bad location and I was on the second floor for over 8 years. Thanks again Robert!

Excellent facility. Clean and very safe. Very friendly, consistent staff…read more Had a unit with them for about 2 years and never had any problems. Any time we stopped by place was very clean, plenty of parking.

I've used this facility for over 15 years, back when it was United Storage, and have stayed through…read moreits transition to CubeSmart. The facility has consistently been clean, well maintained, and secure. Roy, the on-site manager for many years, is always helpful, responsive, and attentive. I've had an excellent experience overall and continue to trust this facility for my storage needs.

Been using this facility for over a year and can't say enough about how happy we are that we moved…read morefrom a terrible near ETHS that was horrible ! Cube smart is I a very safe location in South West Evanston on Oakton just East of McCormick next to the big sports Dome which is a very busy safe area with all the family sports activities at that Dome. So we feel quite comfortable popping in there on way from Ohare Airport for family visits. The facility is very well run with great staff and is spotless. We get what we need for our 3-4 visits per year from California to see kids , grandkids, etc . So can't say enough. It's an awesome experience. It's well worth what we pay. Manager, great guy , around a lot too. 5 stars

Been a member for a while now - great facility and friendly staff- I couldnt imagine going to any…read moreother storage unit to protect and keep any of my belongings! thanks polo storage staff!!!

really clean. People are super nice. And it's quite secure.read more

Just wrapped up our 2 weeks with this company and service. Jay and team were fantastic. We didn't…read moreneed a full month of storage; instead, we needed 1-2 weeks so that we can empty our garage while we recoated our garage floor. The unit was perfect in that it gave us a few days to clear and store the garage "stuff", plus storage time for the week or so after the garage floor project (during which we were supposed to keep the garage floor clean/empty). Less reviews than PODS but better price and exceptional unit quality. Customer service and communication was likewise flawless. Glad I went with UNITS. Highly recommend - and will use again 11 times out of 10 when the opportunity arises. Thank you.

Units has been a great company and very helpful in this hectic moving process. I can not thank…read moreenough Tom at the Buffalo Grove location. He was great. Very easy to work with, quick on the replies or any questions. And super efficient when it came to drop off or pick up of our container. Prompt, and know how to handle these types of storage. Great guys, great price, great service. Its a definite i am using Units Moving n Storage in my future moves. Thank you very much to Tom and his team.

I have been renting at Rite Storage for many years and have always had a great experience with the…read morepeople there and especially with the pricing. Extremely happy with the professionalism.

I moved into this facility because the price was great.. but now they raised the rates from 90 to…read more109 to 139. The ladies that run the office are mean and only care about their money... my locker was broken into and I received no compensation.. the lockers are not weather proofed and everything I stored for last 5 years is worthless.... I would stick to a name brand that has quality behind its name.. not here this is a small family ran place that doesn't care.